ロビー

エンバシー スイーツ バイ ヒルトン フェニックス ダウンタウン ノースの口コミ

3.5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 1004 件の口コミ中 697 件が非常に良い" "
評価 8 - 1004 件の口コミ中 193 件が良い" "
評価 6 - 1004 件の口コミ中 66 件が普通" "
評価 4 - 1004 件の口コミ中 24 件が不満" "
評価 2 - 1004 件の口コミ中 24 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
朝食はおいしかった。野菜があればなおよい。
2019 年 6 月に 2 泊滞在
Monica からの返信 (投稿日 : 2019 年 6 月 25 日)
Thank you for your feedback and hope to see you again soon .

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
さすがヒルトンです。とても快適でした。 ただ、クローゼットがバスルームの中にあるのはいまいち残念でした。衣装が湿ってしまいます。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

ERIC

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

ross

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Barbara

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
This location was very convenient to downtown Phoenix. Plenty of restaurants within walking distance. I like Embassy Suites because their rooms are always spacious and they offer a nice breakfast in the morning. Staff is exceptionally friendly and always willing to make your stay the best it can be.
2024 年 3 月に 1 泊滞在
Embassy Suites Hilton Phoenix Downtown Northからの返信 (投稿日 : 2024 年 3 月 19 日)
Hi Barbara! Thank you for taking the time to leave us a review on Expedia. We are so happy to hear you had an excellent stay! We are so glad that you found our location to be convenient to downtown Phoenix, and that there were restaurants within walking distance as well. Our team takes pride in providing our guests with excellent customer care, and it sounds like we did just that with your stay! Take care, and we hope to have you stay with us again soon.

8/10 (良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Large hotel family loved the pool and food. Room had great view of central ave. Was some barricaded areas due to repair or remodeling- one of the elevators and rooms next to our room. Treat to stay here might be awhile before stay again.
2024 年 3 月に 2 泊滞在
Embassy Suites Hilton Phoenix Downtown Northからの返信 (投稿日 : 2024 年 3 月 15 日)
Hi Matthew! Thank you for taking the time to leave us a review. We are happy that overall you had a good stay. We look forward to your future stay with us. We wish you safe travels!

10/10 (非常に良い)

Jennifer、Torrance

良かった点 : 施設のコンディションと設備
Perfect stay. Room was spacious.
2024 年 3 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 3 月 13 日)
Good day, JenniferThank you for taking the time out of your day to share your experience with us. We are absolutely thrilled to see that you enjoyed your time with us and your stay was a 5/5! Should your travels bring you back to the Phoenix area, we look forward to welcoming you again! Have and excellent day!

10/10 (非常に良い)

Travis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything went beyond our expectations when we made this last minute trip. The room was spacious and perfect for having our two year old in. Luis down at the bar was amazing as well. He not only gave great recommendations on places to go, but was honest and extremely knowledgeable about the menu at the hotel. We took his advice and could not have been happier with the choices we made. We will certainly be returning here in the future.
2024 年 3 月に 2 泊滞在
Sarahからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for taking a moment to share your experience with us. I am happy to hear that everything went beyond your expectations when you made this a last minute trip. We really value your comments as they help us to improve our guest's experiences. We look forward to hopefully serving you in the future. Have a great Tuesday.

6/10 (普通)

H、San Jose

良かった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在
Sarahからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for staying with us while you were here in Phoenix. It was a pleasure to have you here. We hope to have opportunities to serve you again and welcome you back.

6/10 (普通)

Virginia、Edmonds

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The restaurant and breakfast buffet were very good - good service and options at the restaurant, and the food was good. There were many options at breakfast. However, here are the negatives - the most important being it was incredibly noisy in the room due to a loud fan noise that went beyond the expected white noise - it was a really annoying whine. That was the worst problem but there were so many smaller problems too altogether that I checked out the next day! Some examples: coffee maker didn't work; door appeared to be closed but actually wasn't (I discovered later it needed a hard push/pull); no pad or pen in room. Elevator didn't require a key card to use so wondered about security. Overall it wasn't a horrible experience but not one I'd want to repeat given that there are other options.
2024 年 2 月に 3 泊滞在
Sarahからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for taking a moment to share your experience with us. We really value your comments as we strive to improve our guest's experiences and we thank you for sharing them. We are glad that you enjoyed the breakfast and other services and do hope to welcome you back in the not too distant future. Have a great Monday and a wonderful week.

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was good
2024 年 2 月に 1 泊滞在
Sarah からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for staying with us during your time in Phoenix. It was a pleasure to have you here. We are glad that you enjoyed your time here and hope to have opportunities to serve you again.

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I love the indoor heated pool, i didnt like how small the rooms are.
2024 年 2 月に 1 泊滞在
Sarah からの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you so much for staying with us while you were here in Phoenix. I am glad to hear that you enjoyed our heated pool. We do apologize about your disappointment in the room size though and hope that if you do return that we can have you stay in a suite to get the full experience that our rooms have to offer. For now, have a wonderful week and thank you for staying with us.

10/10 (非常に良い)

Joshua

Always our go-to home away from home in Phoenix. The front desk staff are very kind, and the bar staff (Audrie, Luis, Gabe, Rob) are all absolutely the best. The rooms are large, clean hotel, and the complimentary breakfast is perfect.
2024 年 2 月に 1 泊滞在
Alexからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Joshua,Thank you for taking the time out of your day to leave your thoughts on your most recent stay with us. Hearing that we're your go-to home away from home is absolutely fantastic! We always appreciate kind comments such as yours as it helps us continue to strive for the best service possible. We look forward to welcoming you back again for your next stay here in Phoenix! Have an excellent day!

10/10 (非常に良い)

Donna

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice room. Wonderful breakfast.
2024 年 2 月に 1 泊滞在
Embassy Suites Hilton Phoenix Downtown Northからの返信 (投稿日 : 2024 年 2 月 16 日)
Hi there, Donna! We are so happy to hear that you had a 5-star stay with us. We are so glad that you were pleased with your room, as well as our complimentary breakfast. Should your travels bring you back to Phoenix, we would love to have you as a guest again. Take care, and we hope to see you in the future!

10/10 (非常に良い)

subbiah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safe
2024 年 2 月に 2 泊滞在
Sarahからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for taking a moment to share your experience with us. I am happy to hear that you enjoyed your stay while you were here in Phoenix and our hotel felt like a safe place to stay. We really value your comments as we strive to improve our guest's experiences and we hope to welcome you back in the not too distant future. Have a great Monday and a wonderful week.

6/10 (普通)

Charles

出張, 家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Water was being turned off at 10pm and only restored at 5am. Even though I was told that because of that parking would be at half pricing, I was still changed in full on my way out. Had to reach the front desk and review it. Breakfast was good, but the tables were dirty. Not crazy bad, but had much higher expectations when I booked. Definately will look for other option on my next trip to Phoenix.
2024 年 1 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Charles, Thank you for taking the time to share your experience with us. We truly appreciate your business, and we are terribly sorry for not meeting your expectations. Unfortunately, it was during your stay we had to replace our pipeline and therefore our water supply had to be turned off. We strive to provide gracious and caring service and understand there is more options for travel. We truly hope you will consider us in a near future and thank you again for your feedback.

2/10 (非常に不満)

Ivette、Caguas

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property did not had water during the night. Had to move to another hotel
2024 年 1 月に 4 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 16 日)
Hello, I am very sorry of the experience you had with your most recent stay at our hotel. The water being shut off was a necessary repair that had to be done and we are extremely sorry for the inconvenience it caused for you. We hope to have an opportunity to mend the lack of experience and service you had and hope to see you again soon.

10/10 (非常に良い)

Jacob

2024 年 1 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 9 日)
We appreciate the time you took to leave us a positive response and we look forward to seeing you again soon.

10/10 (非常に良い)

Patricia

2024 年 1 月に 1 泊滞在
Sarahからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you so much for staying with us during your time in Phoenix. It was a pleasure to have you here as our guest.

10/10 (非常に良い)

Fulori

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a great stay despite our stay had to be cut a day short due to an emergency
2024 年 1 月に 3 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 9 日)
We are sorry you had to cut your stay with us short but we look forward to seeing you again soon.

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
moからの返信 (投稿日 : 2024 年 1 月 8 日)
We appreciate your business and the time you took to leave us a review.

10/10 (非常に良い)

Kari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice location, staff friendly!
Humberto からの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Kari, Thank you for taking the time to share your experience with us. We truly appreciate your business, and we are happy to hear that you enjoyed your stay and our staff. Thank you again for sharing your experience and we hope to see you back in a near future!

8/10 (良い)

Yue

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 10 日)
We appreciate you taking the time to leave us a positive review and we look forward to seeing you again soon.

10/10 (非常に良い)

Edna

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service delicious food and drinks the pool excellent we had a wonderful time and stayed
2023 年 12 月に 2 泊滞在
Moからの返信 (投稿日 : 2023 年 12 月 31 日)
We greatly appreciate you taking the time to leave a review. I will pass along your kudos of the staff to the managers so that they can get their just desserts. We look forward to seeing you again soon.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 12 月 30 日)
Good day,Thank you for taking the time to leave your feedback about your recent stay with us. We are absolutely thrilled to hear that you enjoyed your stay with us! Reviews like yours are what fuels us to continue serving guests with the upmost service and quality. Should you travels bring you back to Phoenix, we look forward to serving you once again. Thank you and have an excellent day!

10/10 (非常に良い)

RAMON

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Buena ubicación, excelente servicio, pronto regresaremos
2023 年 12 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Ramon, Thank you for taking the time to share your experience about your most recent stay. We are happy to hear that you enjoyed our hotel and staff. We strive to provide gracious and caring service and your experience is very important to us. Thank you again for your feedback and we hope to see you again soon!

10/10 (非常に良い)

Maricela

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Maricela,Thank you for taking the time out of your day to share your thoughts on our property! We are delighted to see that we made your stay a 10/10 and everything was excellent. Should your travels bring you to the Phoenix area again, we would be happy to have you stay with us again. Thank you once again and have an excellent day!

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The kids had a blast in the pool!
This is a very well-maintained hotel; my room was exceptionally clean, and the folks who maintain the lobby do an excellent job. Check in was very straightforward, with clear directions.
2023 年 12 月に 2 泊滞在
Moからの返信 (投稿日 : 2023 年 12 月 26 日)
We are extremely appreciative of your kind comment and will pass along your kudos of our cleaning staff to their managers. Thank you for staying with us and we look forward to seeing you again soon.

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel with good location and amenities
2023 年 12 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 23 日)
Dear David, Thank you for taking the time to share your experience with us! We strive to provide gracious and caring service and we hope to see you again in a near future.

8/10 (良い)

Sandra

2023 年 12 月に 1 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 12 日)
Thank you for taking the time to leave us a positive response. We greatly appreciate you staying with us and look forward to seeing you again shortly.

10/10 (非常に良い)

Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Moからの返信 (投稿日 : 2023 年 12 月 23 日)
We greatly appreciate your positive rating and business and we look forward to seeing you again soon

10/10 (非常に良い)

Larry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Didnt know there was an extra fee for parking or didnt realize there was no hot tub, other than that it was wonderful
2023 年 12 月に 2 泊滞在
Alexからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Larry,Thank you for taking the time to leave your thoughts about our property. We understand that there may have been some confusion in regards to what amenities we offer, but we are glad that you enjoyed your stay regardless. Should your travels bring you back to Phoenix, we hope that you consider staying with us again. Have an excellent rest of your day and Happy Holidays to you!

10/10 (非常に良い)

Evan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Evan, Thank you for taking the time to share your experience with us. We are happy to hear that you found your stay to your satisfaction. We strive to provide gracious and caring service and we hope to see you again in a near future.

10/10 (非常に良い)

Tracy

2023 年 12 月に 3 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 9 日)
We appreciate the time you took to leave us a positive response and we look forward to seeing you again soon.

10/10 (非常に良い)

HENRY、yuma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our first stay at this hotel and we were pleasantly surprised. Check in was easy . Room was very spacious and bed very comfortable. Parking was free and easy. It is located within walking distance to Saint Joseph’s hospital. Excellent breakfast!!! Highly recommended and price was very reasonable!
2023 年 12 月に 1 泊滞在
Moからの返信 (投稿日 : 2023 年 12 月 19 日)
We greatly appreciate your business and positive feedback about your experience at our property. We strive to provide excellent service and experience and we are glad you enjoyed your stay. We hope to see you again soon

10/10 (非常に良い)

Kelli

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Alexからの返信 (投稿日 : 2023 年 12 月 19 日)
Good day, KelliThank you for taking the time out of your day to leave a review of our property. We are absolutely thrilled to see that you enjoyed your stay and were able to make your experience a 10/10! We strive to always provide the most excellent service and we look forward to welcoming you back to the hotel should your travels bring you back to Phoenix. Thank you once again and have an excellent day!

8/10 (良い)

Jim

2023 年 12 月に 4 泊滞在
Moからの返信 (投稿日 : 2024 年 1 月 8 日)
We appreciate you staying with us and the positive feedback. It was a pleasure having you and we look forward to seeing you again soon.

10/10 (非常に良い)

Joshua

2023 年 12 月に 2 泊滞在
Moからの返信 (投稿日 : 2023 年 12 月 19 日)
We appreciate you taking the time to provide us with a positive response and look forward to seeing you again at out hotel in the not too far future. Thank you again for staying with us and we hope you have an Excellent Holiday Season :)

10/10 (非常に良い)

Walter

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Walter, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and we are happy to hear you enjoyed your stay with us. We strive to provide the best service and we hope you consider us on your future travels.

10/10 (非常に良い)

Christina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Christina, Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay. We strive to provide with gracious and caring service and your feedback is very much appreciated. Thank you again for staying with us and we hope to see you again soon.

10/10 (非常に良い)

Guillermina

Everyone is so nice and kind!
2023 年 12 月に 1 泊滞在
Junior からの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Guillermina, Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again in a near future.

10/10 (非常に良い)

Katelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible staff and service. Easy parking.
2023 年 12 月に 1 泊滞在
Junior. からの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Kately, We are happy to hear you found our staff and service to your liking. We strive to provide gracious and caring service and we hope to see you again soon. Thank you for your time and business.

10/10 (非常に良い)

Mercedes

2023 年 12 月に 2 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Mercedes, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and we hope you will visit us again in a near future.

4/10 (不満)

Jacqueline

2023 年 12 月に 1 泊滞在
Alexからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Jacqueline,Thank you for taking the time to leave a review towards your recent stay with us here at the hotel. We want to apologize for any troubles that occurred during your stay and if plans did not go as expected. We value your feedback and wish to hear what you have to say. If you have any additional questions or comments to make, please reach out to us as soon as possible. We hope you consider staying with us again and have an excellent day.

6/10 (普通)

Anjly

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Disappointed
This hotel stay was disappointing. First thing that we noticed is that the hotel lobby was freezing more than the outside in the middle of December. When we entered the room there was a stench of over-shampooed carpet/mold/dog odour. The bathroom was clean but we soon found that the sink did not drain properly. The maintenance quickly took care of the problem however. Breakfast options were good and food staff were very helpful. However being a Hilton hotel, they fell markedly short of expectations
2023 年 12 月に 1 泊滞在
Juniorからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Anjly, Thank you for taking the time to share your experience with us. We truly appreciate your business and want to thank you for your feedback. Please accept our apologies for falling short in the quality of services you deserve. We strive to provide gracious and caring service as we continue to better ourselves. We will take your comments back to our management staff and we hope to see you back in a near future.

6/10 (普通)

KARIM AHMED

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Many of the charging outlets in the room doesn’t work, the bathtub doesn’t drain the water on its own
2023 年 12 月に 1 泊滞在
Humberto からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Karim Ahmed, Thank you for taking the time to share your experience with us. We truly appreciate your loyalty and we offer an apology for falling short with the quality of services you deserve. We will speak to the hotel management to follow up with the concerns you had in regards to our suite cleanliness and functionality overall. Thank you again for your feedback and we hope you will consider staying with us again.

6/10 (普通)

Abraham

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度
Solicité Room cleaning services 2 veces y toallla y nunca llegó
2023 年 11 月に 3 泊滞在
Junior からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Abraham, Thank you for taking the time to share your experience with us. We truly appreciate your loyalty and we are terribly sorry for falling short in the commitment to service you while visiting you. This is not typical of our hotel and staff and we strive to provide gracious and caring service. Thank you again for your feedback and we hope you will consider staying with us again in a near future.

10/10 (非常に良い)

Staci

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Junorからの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for taking the time to share your experience with us. We strive to provide the best customer service experience and we are happy to hear you enjoyed your stay with us. Thank you again for your feedback and we hope to see you again soon!

10/10 (非常に良い)

Staci

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Junior からの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you Staci. We truly appreciate your feedback. We hope you can continue to visit us for your future travels.