内装

エクステンド ア スイーツ フェニックスの口コミ

2 out of 5
エクステンド ア スイーツ フェニックス
17211 N Black Canyon Hwy, Phoenix, AZ

口コミ

4.8
評価 10 - 1018 件の口コミ中 142 件が非常に良い" "
評価 8 - 1018 件の口コミ中 117 件が良い" "
評価 6 - 1018 件の口コミ中 153 件が普通" "
評価 4 - 1018 件の口コミ中 155 件が不満" "
評価 2 - 1018 件の口コミ中 451 件が非常に不満" "

4.6/10

清潔度

6.4/10

スタッフとサービス

4.0/10

設備とサービス

4.2/10

施設のコンディションと設備

4.8/10

環境への配慮

口コミ

4/10 (不満)

YUICHI

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 4 月に 1 泊滞在
Management からの返信 (投稿日 : 2022 年 5 月 4 日)
Thank you for taking the time to submit a rating about your stay. We appreciate the feedback!

10/10 (非常に良い)

Marcus

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was very pleasant, helpful and knowledgeable. Room was emaculant and smelled great!
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

2/10 (非常に不満)

Laura

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My 88 yo mother got bedbugs from this seedy hotel. There was one light. The tv kept turning off despite asking the front desk for help. It’s a pit.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for taking the time to submit a review about your stay. I sincerely apologize for any inconveniences you encountered during your stay! If you would have brought the issue to front desk’s attention, we would have taken care of issue right away. At Extend-A-Suites North-Phoenix we like to ensure our guests have a clean comfortable stay. I'm sorry we failed; we hope you will give us the opportunity to better serve you in the future.

4/10 (不満)

Dawn

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
My son and I stayed here due to his baseball tournament but I was appalled by how different the pics looked from the actual room. There were drug addicts everywhere and my son accidentally left his personal pillow but of course it never got logged in lost and found cuz they stole his $100 pillow. Wouldn’t recommend this to any family.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you Dawn for taking the time to submit a review about your stay. We're sorry to hear that you left your son left his pillow behind. As discussed on the phone, we will work hard to try and find your son's pillow as it very well could have been washed and placed on another bed. We will stay in contact with you regarding this matter and wish you the best in your future travels.

4/10 (不満)

Crystal

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
They had great customer service in front desk. But the room was not that great. The carpet floor was filthy, there was baby cockroaches, the bathroom door was broken.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for taking the time to submit a review about your stay. We are making changes day by day and hope you will give us another chance in the future to better serve you!

10/10 (非常に良い)

Flaco

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lo recomiendo ampliamente muy seguro y cómodo
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 23 日)
¡Gracias por tomarse el tiempo para enviar una reseña sobre su estadía! ¡Apreciamos sus comentarios y esperamos verlo nuevamente en el futuro!Thank you for taking the time to submit a review about your stay! We appreciate the feedback and look forward to seeing you again in the future!

10/10 (非常に良い)

Dominique

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice place I can bring shorty without being disturbed, didn't have to worry about my car nor junkies in the area. They had a pool though I wish they had a Jacuzzi.. the front desk clerk let me see the room and let me decide if it was up to par, which I thought was a plus nice size TV and room, plus had a microwave and refrigerator.. all in all pretty good place too stay!
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Dominique for taking the time to submit a 5 out of 5 review about your stay. We're happy to hear that you enjoyed your stay here with us!! Thank you again for your review! We hope to see you again in the future!

6/10 (普通)

Gerry

気になった点 : 施設のコンディションと設備
Run down property.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Gerry for taking the time to submit a rating about your stay. We wish you the best in your future travels.

2/10 (非常に不満)

talin

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super dirty and smelly. The smell inside the room was so strong that I felt nauseous. The sheets were stained. The room was completely different than the pictures, very old, and everything was pulling apart to the point that I was really disgussed to take a shower in the tub. Some of the tiles in the hallway were broken and even my foot got stuck and I almost fell. Don't waste your money, not recommended at all. This hotel should be rebuilt.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for taking the time to submit a review about your stay. We appreciate the feedback.

10/10 (非常に良い)

Ashley

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for taking the time to submit a 5 out of 5 rating about your stay! We appreciate the feedback!

8/10 (良い)

Tryphena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for taking the time to submit a 4 out of 5 rating about your stay! We appreciate the feedback!

2/10 (非常に不満)

Richard

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
NO TOWEL INCLUDE, HAVE TV BUT NOT CONNECTED TO ANY SIGNAL!!!! AND EVERYTHING DIRTY AND BROKEN.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you Richard for taking the time to submit a review. We're sorry to hear that you had issues during your stay. We are working hard daily to improve our property and hope you will give us another chance in the future to better serve you.

8/10 (良い)

Sarah

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you Sarah for taking the time to submit a rating about your stay. We appreciate the feedback!

10/10 (非常に良い)

Anne

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 8 日)
Thank you Anne for taking the time to submit a 5 out of 5 rating on your stay! We appreciate the feedback!

4/10 (不満)

Dan

気になった点 : スタッフとサービス、施設のコンディションと設備
This hotel is pretty sketchy. I get it everybody needs a place to stay. For me it wasn’t that big of a deal, but I was quite surprised how rundown this place was. Many people would be afraid to walk around outside.
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you Dan for taking the time to submit a review about your stay. We're sorry to hear that the hotel was not to your liking. We wish you the best of luck on your future travels!

8/10 (良い)

Ana

良かった点 : 清潔度
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you Ana for taking the time to submit a rating about your stay! We appreciate the feedback.

6/10 (普通)

Valerie

良かった点 : 清潔度、スタッフとサービス
The cable and wifi was out. Got lots of sleep though! :)
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you Valerie for taking the time to submit a review about your stay. We're sorry that our cable and WIFI provider had some issues with the service during your stay. We wish that there was something we could do during that time but it was out of our control. We appreciate you being understanding. We hope you will give us another chance in the future to better serve you!

2/10 (非常に不満)

Daniel

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An absolute dump. Nothing was even average, the TV didn't even work. Furniture looked like they just got if the trash, not even towel racks. Bed was awful. Bedside lamp had no bulb.We had to leave after the first night even though it was paid for. Does expedia have no standards?
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

2/10 (非常に不満)

Chris

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
3 days no tv. Walk way upstairs broken stone tiles made walk way uneven
2024 年 2 月に 6 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

6/10 (普通)

Brian

Television service shutdown around 6 PM. When I inquired about a refund of some kind I was told it wasn't their fault and to bad. Television service is part of the room rate isn't it. 9 am the next day and still no tv and no refund of any kind
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you Brian for taking the time to submit a review about your stay. We're sorry that there was some issues with the cable TV during your stay. These issues were happening in the surrounding areas and was out of the hotel's control. We hope that you will give us another chance in the future to better serve you!

6/10 (普通)

Adriana

気になった点 : 清潔度、施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you Adriana for taking the time to submit a rating about your stay. We appreciate the feedback!

6/10 (普通)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The shower curtain did not touch the floor and water was coming out when we were showing. It was a walking shower and my husband purchased a curtain to attach clips to it to e tend curtain to the bottom.
2024 年 2 月に 6 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you Christina for taking the time to submit a review about your stay! We're sorry to hear that you had some issues during your stay. We appreciate your feedback.

10/10 (非常に良い)

Anne

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you Anna for taking the time to submit a rating about your stay! We appreciate your feedback!

2/10 (非常に不満)

Stephanie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst hotel I have ever stayed at in the US. Dirt, unclean, unsafe, no amenities, old, not maintained. Hotel is falling apart. Dangerous place to stay our sheets were dirty and unclean. We told management and they told us they would clean them next day and they lied to us. I want a refund for this staying at this disgraceful hotel.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for this feedback. We are sorry to hear that the hotel was not to your liking and that you were disappointed in your stay with us. We wish you the best in your future travels.

2/10 (非常に不満)

Laarni

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Got an extra charge for dirty floor mat in the bathroom. We didnt even put our shoes inside the room. We use socks the whole time coz we know that floor is sticky and dirty. That mat dirt was from their dity floor.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
“I’m sorry to hear about your bad experience.”

4/10 (不満)

Manjit

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
We didn’t recieve any comforts to sleep as qhen we check in they were dirty we ask for replaced they told to do it on other day but not done for 3 nights . Strict refund policy but no refund for their failure to provide facility .
2024 年 2 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

8/10 (良い)

AliciaAnn

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Old need remodeling
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you AliciaAnn for taking the time to submit a review about your stay. We appreciate the feedback.

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 (非常に良い)

Eugene

気になった点 : 清潔度、施設のコンディションと設備
This is a very old and beatup hotel. Furniture old and some broken. Floor beatup. No amenities. You get what you pay for. It was cheap.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

4/10 (不満)

Antoinette

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
I was given the opportunity to inspect the room prior to checking in. The property was okay on outside. The interior of room was tidy but inspection of the bathroom was not pleasing. The bathtub didn't look clean and spotty. Thankfully I was able to request a refund based on the inspection. The front desk staff was very nice and understanding of my decision.
2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you Antoinette for taking the time to submit a review of your experience. We are sorry to hear that the hotel was not to your liking and that you were disappointed with the room. Thank you for mentioning our amazing front desk staff! We wish you the best in your future travels and hope you will give us another chance to better serve you.

2/10 (非常に不満)

Jacob

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you Jacob for taking the time to submit a rating about your stay. We appreciate the feedback!

6/10 (普通)

Chris

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Staff was nice , but property needs work.
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you Chris for taking the time to submit a review about your stay. We appreciate the feedback!

6/10 (普通)

Brandon

出張, 家族旅行
Good for the price
2024 年 2 月に 6 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you Brandon for taking the time to submit a rating about your stay. We appreciate the feedback!

2/10 (非常に不満)

Benetra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you Benetra for taking the time to submit a rating about your stay. We appreciate the feedback!

10/10 (非常に良い)

abdifatah

2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to submit a 5 out of 5 rating for our property! We appreciate the feedback!

10/10 (非常に良い)

Anne

良かった点 : 清潔度、設備とサービス
Staff was nice
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you for taking the time to submit a review we appreciate your feedback.

2/10 (非常に不満)

Hendrik

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Poor
2024 年 1 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for taking the time to submit a review we appreciate your feedback.

4/10 (不満)

Michael

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff was nice and helpful, but the area was not ideal. Also people next to us were up literally all night and being extremely loud. Not staying here again.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
We are sorry to hear about that, . I will be addressing these issues with my staff members to ensure that it doesn't happen again. Thank you for your feedback. We wish you the best in your future travels

10/10 (非常に良い)

Anne

2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review we appreciate your feedback.

4/10 (不満)

Richard、Waukesha

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The photo posted is totally misleading. The staff was nice, however the facility is shabby and in poor repair. The vinyl flooring was coming apart in pieces. The bathroom was scary. Also, there were no hangers, kleenix, shampoo, conditioner, alarm clock, or phone.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review about your experience. We're sorry to hear that you didn't enjoy your stay with us! We are working hard on renovations and hope you will give us another chance to better serve you in the future if your travels bring you to our area. We appreciate your feedback!

10/10 (非常に良い)

Robyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was acceptable. The staff was very friendly and work to make sure all issues were addressed.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 (非常に良い)

Felix

Economical. Get what you pay for.
2024 年 1 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review we appreciate your feedback.

10/10 (非常に良い)

Felix

良かった点 : 清潔度、施設のコンディションと設備
Quiet close to restaurants
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review we appreciate your feedback.

6/10 (普通)

Gary

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is run down
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review we appreciate your feedback.

4/10 (不満)

Patricia

気になった点 : 清潔度
Hard plastic board on the mattress, leaking bathtub.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

2/10 (非常に不満)

john

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed before, unlimited security ,animal residue threw out the property,people just were not able to be happy,,,,,,and my card got charged without me being there,,don't know if they will honor.,
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. After reviewing your stay, the only day to get charge for stained linens was on 1-06-24 and it was 4dlls total that we took out of your cash deposit. So, we refunded you back 96.00dlls in cash. We wish you the best in your future travels.

2/10 (非常に不満)

Sam

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like just find you another hotel will be better worst experience ever never ever again Waste of money
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review about your stay. We're sorry to hear that our property was not to your satisfaction. We are making changes day by day and hope you will give us another chance in the future to better serve you!

8/10 (良い)

Christina

良かった点 : スタッフとサービス
Not bad for the price.
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for taking the time to submit a review about your experience. We appreciate your feedback!

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス
Great stay
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Extend A Suites-Phoenix. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!