Interior entrance

Reviews of Hilton Garden Inn Pensacola Airport - Medical Center

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 500 out of 742 reviews" "
Rating 8 - Good. 172 out of 742 reviews" "
Rating 6 - Okay. 43 out of 742 reviews" "
Rating 4 - Poor. 17 out of 742 reviews" "
Rating 2 - Terrible. 10 out of 742 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Jamie, Thank you for staying at Hilton Garden Inn Pensacola Airport - Medical Center. Thank you for your five-star rating! Our guests are the best part of what we do, and it is always great to see such great feedback. We hope to welcome you back soon.

10/10 Excellent

Maureen, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle experience was flawless and extremely convenient. Parking was simple and easy.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Courtney,Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center! We're delighted you found our airport shuttle service and parking facilities convenient and straightforward. We aim to make every aspect of our guests' stay seamless and enjoyable, and we look forward to welcoming you back.

6/10 Okay

Burt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wm and Florence

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful, the room was exactly what i needed. Thank you all!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
It was such a pleasure to welcome you to Hilton Garden Inn Pensacola Airport - Medical Center! We are delighted our excellent accommodations suited your needs well, and we appreciate you mentioning our hospitable team. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Bed was very nice. Staff was polite and professional.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Erik,Thank you for taking the time to provide a review of Hilton Garden Inn Pensacola Airport - Medical Center. It is wonderful to hear that you found our establishment to be clean, accommodating, and comfortable. Our staff will be delighted to hear that they were able to provide you with the service you deserve. We hope you will come to visit us again in the future.

10/10 Excellent

Don

Traveled with family
Great staff, love the free parking for a short stay.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Don,Thank you for choosing Hilton Garden Inn Pensacola Airport - Medical Center! We're delighted you appreciated our exceptional team and enjoyed the convenience of complimentary parking. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Thank you for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. We are thrilled to learn you enjoyed your stay and proud to have earned your five-star review.

8/10 Good

Adele, Jenks

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location & convenient to airport
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Adele,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to Hilton Garden Inn Pensacola Airport - Medical Center the next time you're in the area.

4/10 Poor

james

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Allocated us to room 218 --a disabled person's room ! AC unit was noisy all night Pillows were not good Bed was uncomfortable PLUS HAD TO WAIT 2 HOURS TO CHECKIN
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear James,Thank you for your review. It was a pleasure having you as our guest recently; however, we sincerely regret that your experience fell short of expectations. Your feedback will be shared with our internal team to ensure any necessary adjustments or repairs are made promptly and to seize any opportunity to improve. We hope you enjoyed your time in Pensacola and wish you safe travels.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was very nice and helpful. We stayed because its very convenient and close to the Pensacola Airport.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Timothy,We at Hilton Garden Inn Pensacola Airport - Medical Center are delighted that our dedication to friendly service and clean property did not go unnoticed! It would be our pleasure to welcome you again for another convenient experience in the future.

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the room was clean as well and smelt good. However during my stay my room was not attended to by housekeeping at no time. I had call for towels and garage collection every morning.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Monique, We are very grateful that we had the opportunity to host you during your time in the area and that you were comfortable throughout your visit. That said, we do apologize for any miscommunication that may have occurred regarding housekeeping during your stay. We are grateful that you could still have an enjoyable experience overall, and we hope that you will consider joining us again in the future because we'd love a second shot at earning your perfect rating.

4/10 Poor

Cheyenne

We found a mascara wand in the bed sheets which obviously means that they weren't changed from the previous guest..... No complimentary breakfast. Even the cheaper hotels provide a free breakfast.........I won't stay there again.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Cheyenne,We're disappointed to hear about your experience. The cleanliness and preparation of our rooms are paramount, and we're addressing this directly with our housekeeping team. While we don't offer complimentary breakfast, we aim to provide value through our services and amenities. We're disappointed we missed the mark during your stay and hope for another chance to impress you in the future.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Eric, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and safe for business travel.
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 16, 2024
Dear Eric,We're grateful for your review of Hilton Garden Inn Pensacola Airport - Medical Center. Cleanliness and safety are a point of pride for us, and your recognition inspires our team to uphold these standards diligently. We look forward to your next visit, where we aim to provide a tranquil stay once again.

6/10 Okay

Lori

Traveled with family
Disliked: Property conditions & facilities
Room was dated but ok, but halls and common areas Very dated, stained carpet. Needs a renovation
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Lori,We appreciate all feedback as it helps us with enhancing the guest experience. Please excuse us for not being able to meet all of your expectations. Your feedback is valuable to us, and we will be sure to share it with our team for improvement purposes. We hope that the next time you visit us, we can exceed your expectations.

10/10 Excellent

Kimberly, Panama City Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so kind & polite
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Kimberly,Thank you! We do have one of the best teams in the business and they will be delighted to know how much you appreciated their kind service. Should your travels bring you back to the area, we hope you choose Hilton Garden Inn Pensacola Airport - Medical Center for your stay again.

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert, Pineville

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Stayed 1 night in Dec 2023

4/10 Poor

Ellis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Palmer

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Celina, Zephyrhills

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again when I’m in town. What is a
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Celina,Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Kylene

Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Matthew,Thank you so much for taking the time to share your thoughts with us. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The Lady at the front desk (maybe Mama D) took such good care of me - I checked in on 11/23 and was frazzled. She was great. Both transportation drivers (evening of 11/23 and EARLY morning of 11/24) were GREAT!!!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Susan,Thank you for this lovely review of Hilton Garden Inn Pensacola Airport - Medical Center! We're glad you enjoyed our top-notch staff, and we'd be honored to welcome you back anytime.

4/10 Poor

Chad

Business traveler, Traveled with partner
Liked: Cleanliness
Property is ok. Typical monopolized hotel chain. Expedia states pet fees are $50, but they are $75 at this hotel. Excessive for a one night stay.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Dear Chad,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations. We offer our sincere apologies for any miscommunication regarding our current pet fees and for any inconvenience this may have caused you. We will be sure to review our online presence to ensure accuracy moving forward. Your feedback is appreciated, and we wish you safe travels ahead.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Joe,Thank you very much for the five-star review, as it's everything we always hope for all of our guests. It was our honor to have you join us at Hilton Garden Inn Pensacola Airport - Medical Center, and we look forward to your next visit.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Sherese (front desk) was so kind and nice to us which really made our stay even better! She answered all the questions we had, even remembered that we were here for a wedding and asked about it! Kelli was a great bartender. A few other staff memebers in the front were not as friendly as them! I am rating this stay 4/5 simply because breakfast buffet was an additional cost. With the price staying at a Hilton, it should be everywhere that breakfast is included. This is my first Hilton thus far that I have had to pay for breakfast. Other than that, the shuttle service was wonderful, staff mentioned above were fantastic, and we enjoyed our stay!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Hannah,Thank you for staying with us at Hilton Garden Inn Pensacola Airport - Medical Center. We are humbled by your kind comments on the guest service provided by Sherese and Kelly and look forward to sharing them, we know it will make their day. It is also great to see that you were able to utilize our convenient shuttle service. Please know it is noted online that our breakfast is not complimentary, nonetheless, we apologize for any disappointment felt. We hope you will come back and see us again in the future.

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

CINDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SECOND TIME STAYING. WILL RETURN
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Cindy,It's always wonderful to welcome back repeat guests, and you're no exception. Thank you so much for the high rating, and we cannot wait to see you again soon!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Response from General Manager on Oct 31, 2023
Thank you so much for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. Your kind words about our staff are greatly appreciated, and we are very happy to hear you enjoyed your stay. We hope you join us again soon. It was a pleasure hosting you.

6/10 Okay

Misty, Oakdale

Stayed 4 nights in Oct 2023

10/10 Excellent

Jerome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the Hilton Honors App and the ease of checking in and bypassing the front desk. The room was clean.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Jeana,Thank you for your five-star review of Hilton Garden Inn Pensacola Airport - Medical Center! We're excited that you found value in our Hilton Honors App and enjoyed the streamlined check-in process. Your comments about the cleanliness of the room are also greatly appreciated. We look forward to welcoming you back soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Steve Edgar

A
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Dear Steve,We're so happy to know that you had a good time overall and we trust that everything was in order for your stay. Thank you, and we hope you'll join us again soon at Hilton Garden Inn Pensacola Airport - Medical Center.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Room lamp dirty,
Stayed 1 night in Oct 2023
Response from General Manager on Oct 14, 2023
Dear Kathleen,We appreciate you choosing to stay with us, and leaving us feedback. We are disappointed that we were unable to meet all your expectations. We will be sure to share your feedback with our team for improvement, for this is not typical of our standards. We hope that you will choose to stay with us again.

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tommie, Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Tommie,It was a pleasure hosting you at Hilton Garden Inn Pensacola Airport - Medical Center! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 Excellent

latarsha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Thank you so much for choosing to stay with us at Hilton Garden Inn Pensacola Airport - Medical Center. We are thrilled to learn you had such a pleasant stay and appreciated our property. We hope to see you again soon, as it was a pleasure having you.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back , good experience
Nice facility, very clean overall . Nice staff, enjoyed the gym and pool .
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear Chris,It was a pleasure hosting you at Hilton Garden Inn Pensacola Airport - Medical Center! We're glad our clean rooms and friendly staff impressed you. Thank you for sharing shown much you appreciated the pool and gym. We look forward to your next visit.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2023
Response from General Manager on Sep 20, 2023
Dear William,Thank you for taking the time to share your input with us! We are delighted to know that you enjoyed your visit and appreciated our convenient location. Thank you, and we hope to have the opportunity to serve you again soon!

6/10 Okay

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

KRYSTYNA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, clean and friendly
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Krystyna,A five-star rating is what we like to see, and we are thrilled that you chose us for your accommodations. Our guests are the best part of what we do, that said, we appreciate knowing that our staff impressed you and that our attention to cleanliness was recognized. It would be our pleasure to welcome you back to Hilton Garden Inn Pensacola Airport - Medical Center anytime. Safe travels, and we hope to see you soon!

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
THE LADIES AT THE FRONT DESK AND BAR WERE THE BEST!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Patricia,Thank you so much for spotlighting our amazing team members during your visit, and we're happy you had a good time overall. Please come back and join us again at some point soon.