外観

ドリーム キャッスル ホテルの口コミ

4 out of 5
ドリーム キャッスル ホテル
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 426 件が非常に良い" "
評価 8 - 1005 件の口コミ中 326 件が良い" "
評価 6 - 1005 件の口コミ中 140 件が普通" "
評価 4 - 1005 件の口コミ中 58 件が不満" "
評価 2 - 1005 件の口コミ中 55 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ディズニー旅行
ディズニーに行くなら最適です
2023 年 12 月に 1 泊滞在
Réception Dream Castleからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear ディズニー旅行,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,

8/10 (良い)

Shohei

2022 年 10 月に 1 泊滞在
Chloé - Guest relationからの返信 (投稿日 : 2022 年 11 月 30 日)
SATISFAIT 1Dear Shohei,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Chloé - Guest relation

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 2 泊滞在
Maëva, Guest Relation.からの返信 (投稿日 : 2021 年 9 月 1 日)
Bonjour, Merci pour votre retour d'expérience par rapport à votre séjour à l'hôtel Dream Castle. Au plaisir de vous recevoir de nouveau Bien cordialement,

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Maëva, Guest Relation.からの返信 (投稿日 : 2021 年 9 月 1 日)
Bonjour, Merci pour votre retour d'expérience par rapport à votre séjour à l'hôtel Dream Castle. Au plaisir de vous recevoir de nouveau Bien cordialement,

10/10 (非常に良い)

KAZUMASA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良いホテル
家族で利用しました。7歳男子、五歳女子。隣のエクスプローラホテル?よりは、大人向け感じましたが、綺麗で満足です。ホテルで子供が長時間遊ぶなら、隣の方が良いかもしれません。
2020 年 3 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 3 月に 1 泊滞在
Night auditからの返信 (投稿日 : 2020 年 3 月 7 日)
Dear Guest, Thank you for rating your stay, we hope to see you again. Best regards, Giraudet Abraham -Night Audit

10/10 (非常に良い)

Jenylyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at this hotel during our first time to Disneyland Paris & this hotel is so convenient, clean & beautiful! Can’t wait to stay here again!
2023 年 11 月に 3 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Jenylyn,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

10/10 (非常に良い)

Huma

Great place awesome facilities for children
2024 年 3 月に 2 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Huma,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dream Castle Hotel

4/10 (不満)

floriane、potigny

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Il me semble que pour un 4 étoiles il pourrait me faire le parking est désormais payant pour les personnes n'ayant pas réservé sur leur site pour deux nuits nous avons dû payer 30 €. Au niveau de la piscine nous avons été surpris que les serviettes ne soient pas à disposition à l'entrée que les casiers ne fonctionnent pas côté homme, et la propreté des lieux laisse à désirer. Nous avons pris une chambre pour 4 personnes et nous nous fournit qu'une seule carte pour y accéder sachant qu'il faut se servir de la carte pour pouvoir accéder à chacun des vestiaires de la piscine et aussi pour pouvoir monter dans les ascenseurs. Au niveau de restauration le soir au restaurant la Rôtisserie nous avons pu constater que toutes les viandes étaient sèches le fait qu'elle soit présenté sur des plaques chauffantes ne favorise pas ce point-là. Après il n'y a rien à redire sur le personnel. Mais le ressenti global du séjour n'est pas fabuleux en vue du prix si jamais on devait retourner par là-bas et que nous décidons d'aller faire un tour au parc Disneyland nous irions dans un hôtel Disneyland au moins le parking est compris et le service au niveau de la piscine et quand même maintenant supérieur
2024 年 4 月に 2 泊滞在
Marieからの返信 (投稿日 : 2024 年 4 月 21 日)
Chère floriane,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que les services et les prestations de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette mauvaise expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,

6/10 (普通)

Hayley

良かった点 : スタッフとサービス
This hotel is fine but not amazing. Carpets look dirty but everything else is clean. Breakfast is incredibly busy and the staff do what they can to keep it moving. Basic and somewhat dated rooms but ok
2024 年 4 月に 4 泊滞在
receptionからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Hayley,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 (非常に良い)

Benjamin Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Marieからの返信 (投稿日 : 2024 年 4 月 22 日)
Cher Benjamin Roy,Toute l‘équipe du Dream Castle se joint à moi pour vous remercier de votre retour.Nous serons ravis de vous accueillir à nouveau.En vous souhaitant une agréable journée,

6/10 (普通)

Sven

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Pool ist verdreckt! Überall liegen Haare und stinkt nach Urlaub. Ein Zustand!!! Auf Zimmer die Dusche war kaputt das wir nicht anständig duschen konnten. Die Lobby, Restaurant und Spieleraum war sehr gut.
2024 年 4 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Sven,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Also please accept all our apologies if our hotel and service was not up to your expectations.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 (良い)

Sabas

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a beautiful hotel. Large, clean, and helpful staff. We were there midweek in April and found the Disneyland park shuttle and breakfast to be a bit chaotic and crowded, so I can’t imagine what it is like during the high season, but overall I would stay here again if going to the park.
2024 年 4 月に 2 泊滞在
Emmaからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed your stay.We are sincerely sorry to read that the breakfast did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 (非常に良い)

mukhiddin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is nice. But no halal food available in the restaurant.
2024 年 4 月に 4 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Mukhiddin,We are glad to read that your stay fully met your expectations, and we would like to thank you for your comment.We truly appreciate the time you have taken to share your experience with us, this allows us to review and improve the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at the Dream Castle.Sincerely,Dream Castle Hotel

8/10 (良い)

Carmen

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
Parkkosten sehr teuer. Badezimmer veraltet, sanierungsbedürftig, Essen mittelmäßig
2024 年 4 月に 5 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 18 日)
Chère Carmen,Nous vous remercions d’avoir pris le temps de nous donner vos retours à la suite de votre séjour au Dream Castle.Nous sommes désolés que le service et la prestation de l’hôtel n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Soyez assurée que nous avons à cœur d'offrir une expérience de qualité à nos clients et que nous mettons tout en œuvre au quotidien pour y parvenir.Nous espérons que malgré cette expérience, vous nous referez confiance pour un prochain séjour et que nous pourrons vous montrer une image beaucoup plus plaisante de notre établissement.Bien sincèrement,Dream Castle Hotel

6/10 (普通)

Jessica

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 20 日)
Chère Jessica, Nous vous remercions d’avoir pris le temps de partager votre avis sur notre hôtel. Nous sommes ravis de voir que vous avez apprécié votre séjour parmi nous.Nous serons enchantés de vous accueillir de nouveau au Dream Castle.Bien à vous,Dream Castle Hotel

8/10 (良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel with free shuttles to disney running all day. The bar is expensive and the food choice isn't great so we just ate out instead.
2024 年 4 月に 4 泊滞在
Dream Castle Hotelからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear, RebeccaThank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely, Dream Castle Hotel

4/10 (不満)

Mercedes、Miami

家族旅行
気になった点 : スタッフとサービス、設備とサービス
The room release broken not able to make calls for room service or the front desk, the bathtub was not adequate for 3 seniors to bath it was too high and unsafe especially when the shower door switch’s so the water coming out of the shower head spills to the floor and one can fall trying to get out of the tub that’s too high. Complaint was made to have our refund to move to another Disney property and Pamela and Emma in the front desk were not cooperative. No courtesy shuttle to the airport guest have to pay $24 euro per person it should be an amenity by Disney because taxi is an average of $105 each way into Paris every expensive. Breakfast is not really free when dinner price is $35 pp. at the end the breakfast is charge on the expensive dinner price. The lobby bar area to buy water bottles or soda close at 11pm. No ice casino ice buckets in the room and no soap!!!! No soap bar to wash your face etc. No extra towels even thou I asked the house keeping crew.
2024 年 4 月に 3 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.If you feel like visiting Disneyland again, please do not hesitate to contact us directly so that we can organize a magical stay for you and your family again.We wish you a wonderful day,Best regards,Livie.

10/10 (非常に良い)

Rebecca

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Lovely clean, convenient for DLP. Swimming pool is lovely although changing facilities limited. Hotel provides towels. Breakfast has a variety of offerings but gets quite busy. The buffet restaurant on an evening was excellent and good value compared to bar prices or Disney meals/buffets.
2024 年 4 月に 4 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 (非常に良い)

Joanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel. Very welcoming and friendly staff. Great shuttle bus service to and from disneyland Paris. Comfortable beds and good sized room. Would definite book again.
2024 年 4 月に 3 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Guest,Thank you for your review about our hotel! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

8/10 (良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All around great experience
2024 年 4 月に 4 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 (非常に良い)

Gary

小さなお子様連れの家族旅行
very impressed,
2024 年 3 月に 4 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 (非常に良い)

Tammy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel. We were very pleased with our stay and would come back here again!
2024 年 3 月に 3 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

6/10 (普通)

Darren

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
On arrival the hotel is great, lovely reception area and in the Summer i’m sure the outdoor pool area is great. However some not so great areas. The room temperature was so hot and even with the air con on it wasn’t so effective. The indoor pool was freezing cold so only used it once. The bar area is quite small, so each time we went down there was nowhere to sit as some groups had taken all chairs so just tables left. Breakfast was chaotic each morning. Food running out, used dishes piled high on used tables and staff having to move people between restaurants. Don’t know why they were not just cleaning away dirty plates to make new clear tables?! The worst thing was whoever was responsible for moving glasses/bottles from rooms. On arrival there was a vodka bottle (with vodka in on it) and used glasses/beer bottles in the corridor. Still there 3 days later after it was moved to end of corridor. This is glass and alcohol in a family hotel with kids coming up and down the corridor. The attention to detail on service leave a a lot to be desired which is a shame as the hotel is good value, close to Disney and is a nice one if it had better service.
2024 年 4 月に 4 泊滞在
Itziarからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Darren,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrence.The well-being of our clients is our top priority. Also, during your next stay, do not hesitate to report us your inconvenience so we can help you find an appropriate solution.We hope that you will give us the chance to welcome you again and offer you a better experience.Sincerely,The Dream Castle Hotel

10/10 (非常に良い)

wilhelm

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice en nice employees
2024 年 4 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed the hotel and the friendliness of our staff.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

8/10 (良い)

Josephine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location to access the Disney Parks- free shuttle services! Site was beautiful. My only critique was the hotel providing small wash cloths for shower. Otherwise, the venue was good!
2024 年 4 月に 2 泊滞在
The Dream Castle Hotel Itziarからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Josephine,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you have enjoyed our hotel!We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

6/10 (普通)

Samuel、Phoenix

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Lobby restrooms were dirty, heater not working in rooms, no complimentary water in rooms. No hot water in shower - lukewarm. Staff was not very helpful or understanding of lack of heat in rooms.
2024 年 3 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Samuel,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I am very sorry to hear that your stay in our hotel didn't meet your expectations and please accept my sincere apologies.We work very hard to deliver an exceptional guest experience and are continuously improving our service.Your comments have been passed on to our different departments to take the appropriate measures and prevent any future occurrences.We hope that you will give us the chance to welcome you again and offer you a better experience.I remain at your entire disposal if you need me,Sincerely yours,

6/10 (普通)

guillermo、Chula Vista

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
My room was never vacuumed, I told front desk twice and nothing was done. This hotel does not provide bottled water. I do have pictures of crumbs that were never clean. I wish I could upload them
2024 年 3 月に 6 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear guillermo,Dream Castle’s team sincerely thank you for taking the time to share your opinion and experience about our hotel. We are sorry to read that the room you stayed in did not satisfy you. Be sure that the issues you encounter do not reflect our standards.We will pass the information to our housekeeping service to prevent this situation from happening again. We hope we will be able to welcome you again and wish you a nice day.Best Regards,

8/10 (良い)

Frank

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was lovely and spacious rooms. It was clean. The reason i marked down a couple of stars were there wasnt much round the property (expected i guess) but i didnt think the food was great. Breakfast was good but we ate one night and it wasnt great. Limited options and also limited on room service. Would have been better if there was more choice. Thats me being picky and i would recommend the hotel to others and would stay again
2024 年 3 月に 4 泊滞在
Emmaからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Emma

8/10 (良い)

Kelley

2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 21 日)
Merci.

6/10 (普通)

Alexandra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good points, nice, warm, clean hotel. Shuttle to disney, 10 minutes away. Bad points, water pressure to shower was very very poor, breakfast time in restaurant was a disaster.
2024 年 3 月に 3 泊滞在
Itziarからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Alexandra,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us.We are sincerely sorry to read that the breakfast service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,

10/10 (非常に良い)

Nut Auri

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super
2024 年 3 月に 2 泊滞在
Itziarからの返信 (投稿日 : 2024 年 3 月 31 日)
Cher Nut,Merci d’avoir choisi le Dream Castle et d'avoir partagé votre retour si positif !Nous sommes heureux que vous ayez apprécié votre séjour et nous nous réjouissons de vous accueillir à nouveau parmi nous.Sincèrement,

10/10 (非常に良い)

Katrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was huge , lots of room. Cleaned daily . Breakfast was included in room rate a lovely extra . Tad hectic but enjoyable . We brought the buffet dinner , had heaps of variety . 7/10 Not far from Disney park , shuttle bus supplied free of charge . Local shopping centre not far from Disney park - train station. Fridge in room not great kinda pointless doesn’t keep things cold . No bags provided for rubbish . Felt dirty throwing things in bin with no liners . Great helpful staff :)
2024 年 3 月に 3 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Katrina,Thank you for your review about our hotel ! Your feedback is very important to us as it helps us improving our services.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Marie

6/10 (普通)

Danny

家族旅行
良かった点 : 清潔度、スタッフとサービス
Parkplatz zu teuer
2024 年 3 月に 3 泊滞在
Leïlaからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello, Next time if you book the room with our website, parking is for free.Thank you

8/10 (良い)

lise

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Bel établissement, pratique pour Disneyland. Petit déjeuner inclus copieux
2024 年 3 月に 2 泊滞在
Leïlaからの返信 (投稿日 : 2024 年 3 月 19 日)
Bonjour, Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 (非常に良い)

Shariel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic place to stay not just for DLP. Rooms were clean, staff are helpful, smells clean and room was delightful. Shuttle was regular and food was expensive but tasty (the Caesar salad i recommend) realistically everything is at Disneyland Paris. Much more space for money, don’t hesitate to book.
2024 年 3 月に 3 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Shariel,Thank you for your great rating !We have been very happy to welcome you in our hotel and we hope to see you again soon !Sincerely, Marie

8/10 (良い)

Rachel

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Problème de navette nous avons fini par prendre un Uber. Salle de bain à redecorer Jolie chambre. Literie confortable et super draps. Hall d’accueil magnifique Petit déjeuner il n’y a pas toujours ce qu’il y a de noter
2024 年 3 月に 2 泊滞在
Leïlaからの返信 (投稿日 : 2024 年 3 月 19 日)
Bonjour,Merci d’avoir pris le temps de partager votre opinion avec nous.Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement

10/10 (非常に良い)

Mathieu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mathieu,Thank you for your great rating!We have been very happy to welcome you to our hotel and we hope to see you soon again!Sincerely,Livie.

10/10 (非常に良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful hotel, excellent friendly staff! Contential breakfast a plus when heading to Disneyland Paris on their free shuttle provided
2024 年 3 月に 2 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie

8/10 (良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was nice. Basic amenities. Nothing WOW! Clean rooms. Nice having the shuttle over to Disney.
2024 年 3 月に 4 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 10 日)
Dear,Thank you for sharing with us your impressions about our hotel.We are happy to read that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,Livie.

10/10 (非常に良い)

Ludivine、SAINT AVE

2024 年 3 月に 1 泊滞在
Itziarからの返信 (投稿日 : 2024 年 3 月 31 日)
Chère Ludivine,Merci d’avoir pris le temps de partager votre opinion avec nous !Nous sommes heureux que vous ayez apprécié votre séjour et nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour !Sincèrement,

10/10 (非常に良い)

Lynne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2 night stay while visiting Disneyland Paris, good location, would stay again.
2024 年 3 月に 2 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 10 日)
Dear,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Livie.

10/10 (非常に良い)

Blaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Blaine,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

8/10 (良い)

Armani

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear,Thank you for your great rating!We have been very happy to welcome you in our hotel and we hope to see you soon again!Sincerely,Livie.

6/10 (普通)

Roel、Duiven

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Het inchecken verliep soepel en het personeel was erg vriendelijk. Het ontbijt was beperkt en wanneer je na 10:00 aankomt of een plek krijgt om te ontbijten zijn veel dingen op en worden niet meer aangevuld. Onze kamer is van de 4 nachten slechts 2x voorzien van nieuwe handdoeken, normaal niet erg maar wel als je er van uit gaat dat dit dagelijks gebeurt. Het parkeren is tegenwoordig betaald, helaas bij het uitrijden accepteerde de paal de creditcard en 2 types bankpasjes niet. Ook het contactloze betalen werkte niet. Gelukkig konden ze binnen wel afrekenen en een uitrijdkaart mee geven. Deze accommodatie gaan wij niet meer boeken.
2024 年 2 月に 4 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 3 月 10 日)
Dear,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are sorry to hear that you had some issues in your room and please accept our sincere apologies if it was not up to your standards. As our customers satisfaction is very important.If you come back to the Dream Castle, we will make sure that your future stay will be better. I remain of course at your disposal, and I wish you a pleasant day,Sincerely yours,Livie.

10/10 (非常に良い)

Stephan

2024 年 2 月に 5 泊滞在
Itziarからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Stephan,Thank you for sharing with us your impressions about our hotel.We are happy to learn that you had an enjoyable stay with us!It was a true pleasure to welcome you and we hope we will get the chance to welcome you again very soon.Sincerely,

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Increíbles las instalaciones y el servicio
2024 年 2 月に 3 泊滞在
aurelienからの返信 (投稿日 : 2024 年 2 月 28 日)
Querida David,¡Le agradecemos su evaluación positiva!Nos complace leer que hemos respondido plenamente a sus atenciones.Cada cliente es único para nosotros, por eso hacemos todo lo posible para que su experiencia con nosotros sea placentera.Atentamente,Aurélien

10/10 (非常に良い)

Anthony

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrival at the property was great, you are met with a very grand looking hotel and it is clean and very well presented on the inside. It is local to the park and the shuttle although a lot like a cattle truck is very convenient and quick, please be aware the French are nothing like the English for queuing or politeness and will push to the front and move your children out of the way in the process. Food - we only had breakfast and it was very busy every time we went but there was always food available and it was always nice. The Room - Perfect you can hear though the door when excited kids are running to and from there room, but it is disney you cant be mad at that. never heard a noise from above or below and that is the best thing about the room, it is well decorated and we were all very impressed with it. Swimming Pool - The water is imported from Antarctica and it is not heated but once in, it was loads of fun watching others get into the pool! You don't get magic hour, there isn't many/any shops around the hotel but its cheap convenient and a really nice hotel, lots of food delivery services in the area.
2024 年 2 月に 3 泊滞在
Reception Team.からの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Anthony,Thank you so much for your comment and your opinion about our hotel. We are glad that you had a great stay with us and that you enjoyed our breakfast and the friendliness of our staff.We are sincerely sorry to read that some of our service did not meet your expectations and we apologize for any inconvenience this may have caused you. We truly appreciate the time you have taken to share your comment with us, this allows us to review the quality of service we strive to provide to all our clients.We'll be delighted to welcome you again at Dream Castle Hotel.Sincerely,Livie.

4/10 (不満)

Yvonne Carla

2024 年 2 月に 3 泊滞在
Reception team.からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.Best regards,Livie.

8/10 (良い)

Stephan

2024 年 2 月に 1 泊滞在
Itziarからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Stephan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,