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ザ ポイント ホテル & スイーツの口コミ

3.5 out of 5
ザ ポイント ホテル & スイーツ
7389 Universal Blvd, Orlando, FL

口コミ

8.0

とても良い

評価 10 - 2940 件の口コミ中 1373 件が非常に良い" "
評価 8 - 2940 件の口コミ中 749 件が良い" "
評価 6 - 2940 件の口コミ中 411 件が普通" "
評価 4 - 2940 件の口コミ中 214 件が不満" "
評価 2 - 2940 件の口コミ中 193 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Nakayama

2021 年 4 月に 1 泊滞在
Tiffanyからの返信 (投稿日 : 2021 年 4 月 24 日)
Thank you so much for choosing The Pointe Hotel & Suites.

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 12 月に 2 泊滞在
Point Front Deskからの返信 (投稿日 : 2021 年 1 月 10 日)
Thank you for choosing to stay with us! Our staff strives to ensure all guests have an extraordinary stay such as yours. We look forward to welcoming you back in the future!

6/10 (普通)

宿泊されたお客様

家族旅行
気になった点 : 清潔度
値段相応
家族4人で4泊しました。全体的に古さを感じますが、寝るだけなら問題ないと思います。ユニバーサルスタジオやアウトレットもすぐ近くで便利です。 また、広い室内にはフルキッチン、洗濯乾燥機が備え付けられており、長期滞在向けです。 床のカーペットにゴミが落ちたままで清掃が行き届いておらず、そういった汚れが気になる方にはお勧めできません。
2020 年 12 月に 4 泊滞在
Brittany M. からの返信 (投稿日 : 2021 年 1 月 6 日)
ご滞在ありがとうございます。 フィードバックをお待ちしております。チームと共有します。 近いうちにまたお迎えできることを願っております。

10/10 (非常に良い)

Naru

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素晴らしい
チェックインチェックアウトの手続きが非常に良い。荷物が多いので台車をお願いしたら、係りの方が親切に部屋まで運んでくれた。
2020 年 1 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋も広く綺麗でした。快適に過ごす事ができました。
2019 年 12 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

2019 年 12 月に 4 泊滞在
Brittany M. からの返信 (投稿日 : 2019 年 12 月 18 日)
Thank you for staying with us. We appreciate your feedback and will certainly share it with our team. We hope to welcome you back with us again soon.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
バスタブにジャグジーがついているのでとてもリラックスできます。コンドミニアムなので食材を購入して調理することも可能です。
2019 年 9 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コンドミニアムなので、長期滞在にはいいと思います。スーパーは車で行かないと少し厳しいです。ホテルの目の前にI-trolleyのバス停があるので、アウトレットや展示会場に行くには便利です。 スタッフはとても親切でフレンドリーです。滞在中分電が壊れたのですが、対応もとても迅速かつ丁寧でした。オーランドで暮らすように泊まりたい方にはおすすめです。
2019 年 9 月に 3 泊滞在

10/10 (非常に良い)

Ken

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Loved my staycation there -- just close enough to I-Drive to take in the sights and lights, but just far enough away from it to enjoy the peace and quiet. Would book here again if I'm in the mood for a nearby getaway
2024 年 4 月に 2 泊滞在

8/10 (良い)

Rosalia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is nice and quiet. The room was clean. The only bad thing about this hotel is that it doesn’t have no vending machine to buy snacks or drinks . No stores near by so If you don’t have a car you have to take Uber everywhere .
2024 年 4 月に 3 泊滞在

8/10 (良い)

Kiana

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Beautiful hotel No laundromat Only a small garbage bin in the room for bathroom, no other garbage No free breakfast Other than was a great stay and will be back most like you
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to dining area.
2024 年 4 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

bryuanna

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Kriston

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The parking was probably the worst part due to it being so limited. For a hotel that size, parking should be better. Check-in was quick and easy and I even got into my room around 2:30 when check-in starts at 4. The room was clean and spacious, but the water pressure from the shower head was the absolute worst I’ve ever experienced! I also didn’t like that the bed rolled/moved because sitting upright and leaning back was difficult. Breakfast was not bad and it’s a decent place to stay; however I wouldn’t want to stay here again.
2024 年 4 月に 3 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

8/10 (良い)

Caldera、New Providence

2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

eric

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

8/10 (良い)

Naomi

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is really nicely maintained and so clean. Really close to Universal Studios and Volcano Bay, so an affordable option if you want to stay close to the parks! Staff was friendly and comunicative. Only downside is that the buffet is not included, nor do they change towels maintain room unless you pay. For us it wasn’t an issue due to it being a short trip, so would stay again if I’m going for a weekend!
2024 年 4 月に 3 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 (普通)

Kathleen

家族旅行
良かった点 : 清潔度
There are a lot of trashy people staying at this hotel. Some guy brought a boom box to the pool! Had to listen to rap music with f-word and n-word blasting. After we complained, they gave us the evil eye the rest of the time we were there. Just wasn’t a pleasant pool day. Police showed up at one point due to a “housekeeping issue” not sure why, theft perhaps, not sure. The next day EMS were out front due to a “child and a balcony issue”. Smell of weed. This place is tired and attracting same. Beds are big and comfortable. Bathrooms are small.
2024 年 3 月に 6 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

10/10 (非常に良い)

Ronnie

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wir waren nur eine Nacht dort. Zimmer war sauber, alles war ok.
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Vielen Dank für Ihren Aufenthalt bei uns und für die perfekte Bewertung! Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 (良い)

Dejane

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The updated door keys, I didn’t like the obsessive smell coming in my room from the hallways
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 (普通)

Gisel

小さなお子様連れの家族旅行
良かった点 : 清潔度
Love the location! but the hotel looked old and run down. You can tell they tried to update a little it but it wasn’t done well. The elevators made noises and were shaking a lot. The toilet in our room would run all night.
2024 年 3 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

4/10 (不満)

Rex

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
After a remodel, little changed here. There are no USB charging plugs in the room. Shower controls did not work properly and dripped all not. Wster was lukewarm at bedt. Floors and walls were dirty. No food option at night, no convenience shop. Pool bar was closed by 9 PM.
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

2/10 (非常に不満)

Jacklyn

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We do not recommend staying at The Point. We stayed in March 2024. First, there were several issues in our room. The phone was broken so we had to use our own phone to call the front desk. This was a several minute process to get connected going through the phone tree. The TV seemed liked it was from the year 2000. Don’t plan to use it because it will leave you feeling nauseated. The TV displayed the picture as curved making it impossible to watch. Most channels came in grainy. We asked the staff to check out our phone and TV and they looked at them but said they were not fixable! The pillows were absolutely horrible. They were lumpy and hard. Obviously, this did not lead to getting a good nights sleep, which is important on vacation. We asked for additional pillows and they said no! They said they had no other pillows. The pool area was alright, but we couldn’t stay out there long because it smelt like sewage! Our other complaints were there was a sink in our room yet they provided no dish soap. There were only a few towels in our room. The elavators were very slow and creaky elevators. Our bathroom door didn’t latch. The shower faucet leaked. The outside doors wouldn’t open with keys. Oh and to top it off, once we got home and I saw the charges on my credit card I realized they overcharged me for resort fees. When I called to ask about this, they said they were misstated on the invoice I agreed to. Stay somewhere else so you can actually enjoy your vacation.
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

8/10 (良い)

Evelyn

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No happy with the breakfast
2024 年 3 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

2/10 (非常に不満)

Sierra

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
NOT WORTH THE MONEY I paid 533 for 3 nights and the room was nasty and had roaches the pillows were molded the hot tub was dirty with foot print stains RESORT fees is a scam it’s NOTHING to do at this resort the pool and jacuzzi was dirty the pool table was broken and they charge u 1.50 to play on top of the resort fees what a joke the rooms didn’t even have a broom no ice machine the hut by the pool that sold food and drinks most of the food they didn’t have and the drinks were weak and a waste of money i would NEVER revisit this resort it’s not worth the money and definitely should not be paying resort fees it’s NOTHING TO DO THERE and i felt unsafe in the halls it was no security cameras
2024 年 3 月に 3 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

10/10 (非常に良い)

Isiah、Orlando

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 (普通)

Nicholas

2024 年 3 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

2/10 (非常に不満)

Tatiana

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our original room wasn't cleaned at all after previous guests. There was dirty stuff in the room and leaking toilet, so on the floor in the bathroom it was a lot of water. When we came to the front desk they offered us different room, but when we came to the room we found a lot of hair and stains on the bed sheets, the floor was so dirty. It looks like the floor wasn't swept for a long time. So it was just disgusting to be there. When we asked the lady on the front desk to clean our room and show her all the pictures, she got angry and asked us to leave the property. They shouldn't treat their guests this way. Do not recommend it to anyone.
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

10/10 (非常に良い)

Dedera

2024 年 3 月に 3 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

6/10 (普通)

Justin

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Elevator acts weird and barely a roll of toilet paper
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

8/10 (良い)

angelic

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Friendly staff. Rooms need to be updated.
2024 年 3 月に 3 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

8/10 (良い)

Andrew

2024 年 3 月に 4 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for staying with us. We appreciate your feedback and will certainly communicate it to our team. We hope to welcome you back with us again soon.

6/10 (普通)

Laura

2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

2/10 (非常に不満)

Lauren

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was in awful shape. The beds are on rollers and very uncomfortable.everything is cheap. You could smell weed in the hallways and there were empty beer cans in the hallway. So gross.
2024 年 3 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

10/10 (非常に良い)

Janice、Nampa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We just came from a 7 day cruise where the bed was awful. The bed in this hotel sooo comfortable. Quiet area that is walkable to many restaurants and to the park attractions. Spacious room with 2 king beds! Happy to stay here
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

8/10 (良い)

Isa

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful property. The suite was amazing. I wish it wasn’t so expensive. I wasn’t sure if the breakfast was included. But we were there for only one night.
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

10/10 (非常に良い)

Hein、el monte

2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

Daphney

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great place!
2024 年 3 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

Abkeisha

良かった点 : 施設のコンディションと設備
Good people nice rooms
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

Tina

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
n/a
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

Tanya

良かった点 : 清潔度、施設のコンディションと設備
Very nice place clean, jet tub nice to relax in.
2024 年 2 月に 4 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

William

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

10/10 (非常に良い)

Brande

2023 年 12 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

4/10 (不満)

Elexus

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

10/10 (非常に良い)

Ashley

2024 年 2 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

4/10 (不満)

lisbet

良かった点 : 清潔度
2024 年 2 月に 2 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.

8/10 (良い)

Jessica

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Very nice hotel, the double king bed room is a little smaller than I thought :) but over all really clean.
2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for staying with us. We appreciate your feedback and hope to welcome you back with us again soon.

10/10 (非常に良い)

Allison

2024 年 2 月に 1 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for staying with us and for the perfect rating! We look forward to welcoming you back with us again soon.

4/10 (不満)

Debra

家族旅行
気になった点 : 設備とサービス
Food service at bar was poor. The bartender never manning her station. Several times I would find her out back smoking.
2024 年 2 月に 5 泊滞在
The Point Hotel & Suitesからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for your feedback. We are terribly sorry to learn that your experience was not as pleasurable as we would have hoped. We always encourage our guests to reach out to us if there is anything we can do to make your stay a more pleasurable one. Our team would have been more than happy to address your concerns, and this is not to the high standards we aim to achieve. We truly hope you allow us another opportunity in the future.