Dear Sir, all the problems you had since day one, were unreasonable because you complained about inadequate meals time. Please be informed that our restaurant opens for dinner time, every day, from 19.30 to 22.30, like 90% of the hotels all over the world. The reason why you did not accept our service time and reported inadequate, is because you told us your children go to bed very early. As you can understand, we cannot change the opening time for this reason, as in return we would have many complains by other guests about the early dinner service. You complained to us regarding the car rental. Please be informed that it is not a service we offer directly, we have a partner who we collaborate with but we have nothing to do with it. We told you for any problem to contact the agency but you kept complaining with us; because of that we found out that you pretended to have immediately back the amount that was held as deposit on your cc at the renting car time. The lady from the agency, told you that this amount has been released when you returned the car, but it can take some days to see the money back in your bank account, you did not accept this info and claimed the instant return of this amount. Please be informed that no matter is not our job and again, we have nothing to do with it, this is a universal procedure and the time that passes between the moment the amount is released and the time this amount is credited back, depends on the banks, in this case between the rent a car agency’s bank and your bank. Anyway, we would like to know why complaining to us for a service we do not offer and we do not manage ? you complained about the bathroom; you reported that the toilet flush was not working properly, when our maintenance chief went to your room to check, he found out that you disassembled the toilet flush plaque on your own and broke a piece of the internal frame of the toilet flush, we had to dismantle everything and change the piece you broke in order to fix it, after that you complained about the fact that once you used the shower, the shower head dripped for several minutes, let me add “as everywhere in the world”; Anyway in order to stop you to complain, our maintenance chief, changed the whole piece with a brand new one.Last but not least, you left the room in a very poor condition, we threw 3 mattresses away as they were all soaked with urine. They could not be used again as they were stained and very very smelly, we found out you also broke some beds slats in the rolling beds. These beds can't be used anymore and we have to buy 2 new ones. You also pretended to have the cleaning service and linen changed several times per day, because you said you and your family stayed a lot in the room. In our property, we guarantee one cleaning service, once per day, but what you were asking was to have this service, 3 or 4 times per day free of charge. We thought that all the readers should know the truth behind your review. Thank you

Dear Guest, Thank you for you feedback Kind Regards

Dear Guest, Thank you for you feedback Kind Regards

Dear Sonja,thanks a lot!We hope to see you again and we wish you all the best.Kind Regards

Dear Cristiane,thanks a lot!See you soon,

Dear Linda,thanks a lot for spending some precious time on leaving us an evaluation about your recent stay.We hope you will come back soon!Regards,

Dear Sven,thank you so much :)Kind Regards

Dear Frank,thank you so much for your lovely feedback!We are glad you spent a good stay in our property and we hope you will have the chance to come back next year!We wish you a lovely day ahead and all the best!

Gentilissima Maria Maddalena,Grazie di cuore per la sua stupenda recensione.Siamo felici che si sia sentita una regina :)Ci auguriamo di rivederla presto!Un caro saluto

Dear Johan,thank you so much for your 8 stars rating feedback!We hope to see you again and we wish you a lovely day ahead.Kind Regards

Gentile Alessandra,grazie mille per il feedback!A presto,

Dear Guest,thank you so much!Arrivederci,

Dear Paul,thanks a lot for your nice feedback!We hope to see you soon!Kind Regards,

Dear Vanesa,thank you for your feedback.We will take note of your suggestions and opinions as our guest's feedback is really important for us.We are sure we will do better next time and we wish you a good day ahead.Kind Regards

Dear Stine, thank you for your feedback! We hope to see you again and we wish you a lovely day ahead. Kind Regards

Dear Guest, thank you for leaving us a feedback and for staying in our property. We hope to see you again and we wish you a lovely day ahead. Nice Regards

Dear Oivind, thank you so much for your kind review, we appreciate you spent a good stay in our property. We hope to see you again in the near future and we wish you a lovely day ahead. Nice Regards

Dear Madeleine, thank you for taking the time to give us your feedback. We hope to see you again at the DoubleTree by Hilton Olbia Sardinia and we wish you a lovely day ahead. Kind Regards

Thank you Jennifer! Best Regards

Dear Mary, thank you for giving us your feedback. We are sorry if our hotel didn't meet your expectations, but please be informed that we are a city hotel nearby the sea, so during summer it is very common to have mosquitos, even if we do the periodic disinfestation. The only way to keep mosquitos away is to close the windows/doors when you turn on the lights at night time. I hope this helps. We wish you a lovely day ahead. Kind Regards

Dear Robin, Thank you for taking the time to leave us your feedback. We are sorry you wanted to give us only 6 out to 10, but we appreciate it anyway. We wish you a good day ahead!

Dear Silvana, thank you for taking the time to leave us a feedback. Our Rooms are Hilton Clean Stay certified, the chambermaids vacuum the carpets every day and they change the towels if they find them on the floor, left by the guests. We would like to highlight that we are not in the middle of nowhere, but only 1.5 km from the city centre, 500 mt from the green city park "Fausto Noce" and 500 mt from the shopping street "Viale Aldo Moro". Ours is a new development area. We hope to see you again and we wish you a good day! Kind Regards

Dear Maricel, thank you so much for your feedback! We really appreciate it. We wish you all the best and a nice day ahead!

Dear Jenny, thank you for leaving us a feedback. We are sorry you wanted to dedicate us just 4 stars out of 10, If you have the chance to give us more information about your stay it would be appreciated. We really care of our guests opinions in order to improve. We wish you a lovely day ahead.

Dear Ken, thanks a lot for your feedback! We hope to see you again in our property and we wish you all the best! Regards

Dear Jacques Stephane, we cannot find the words to thank you for this beautiful review and we are happy you spent an impeccable stay in our property, from the bottom of our hearts. Sandro thanks you a lot, and we are all looking forward to see you again at the DoubleTree by Hilton Olbia Sardinia (hopefully during summertime when you can enjoy our beautiful swimming pool). We wish you all the best!

Dear Patrick, thank you so much for your lovely review, we are happy you spent a good stay in our property and we hope to see you again! Best Regards,