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Staff was incredible.
Rooms amazing with the exception of the terrible beds and linens.
Only complaint the resort fee we get charged is outrageous and the perks you get for it are falsely advertised.
Vicki
Stayed 9 nights in Mar 2024
Response from Tsuyuri Masuda - Guest Relations Manager on Apr 16, 2024
Aloha Ms. Hrelia,Thank you for your recent stay with us at Ka La'i Waikiki Beach and taking the time to provide us to with your valuable feedback. We sincerely apologize that the amenities included in the resort fee was not feasible and linens were not up to our standards. We will take this feedback to the pertinent department staff to reassess the areas of service improvement for our guests.
On one occasion there was no room service at all --- no explanation was given despite being asked for clarification.....
On v. positive side: we arrived earlier (due to the airline changed schedule), and were instantly offered a temporary (at no cost), room until our designated room was ready.....
Jan
Stayed 13 nights in Mar 2024
Response from Christie T./Executive Assistant on Apr 10, 2024
Aloha Jan,Thank you for allowing us to serve you on your recent trip to Oahu. We further appreciate you taking the time to share your stay experience with us.We are happy to learn that you were able to smoothly settle in upon arriving, especially knowing your traveling distance. On the other hand, we regret to hear that we were not able to offer you a room service on one occasion during your stay and we apologize any inconvenience that this may have caused on that day. We will be sure to share your feedback without respective management team for further discussion for future improvements.In the meantime, all of us will look forward to serving you again here in Waikiki, Jan!Warmest aloha,
Perfect location with a great staff and food. They do need a sundries store however. A place to get ice cream or desert wouldn’t hurt either. Very comfortable and beautiful hotel. Would gladly stay there again.
Nancy
Stayed 7 nights in Mar 2024
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Nancy,Thank you for staying at Ka La'i Waikiki Beach during your recent vacation in Waikiki.We further appreciate you kindly taking the time to share your hotel experience with us.We are happy to hear that you found the location "perfect," staff and food "great."Your constructive feedback is certainly appreciated, and we will be sure to share with our management team for further discussions.In the meantime, we will truly look forward to serving you again, Nancy!Warmest aloha,
If you like getting pampered, this is the place. Of course you pay for that pampering, but just saying. Had a 16th floor view of the ocean..Had a kitchenette and an in-room laundry which since we were in Hawaii for 9 nights proved very convenient. Couch pulled out into a bed which we needed for one night. not the most comfortable couch to sit on and the chair back was too straight up to sit comfortably. The only in-room coffee was the Nespresso machine but no full coffee maker. But after that it was great with the awesome view. Street noise was prevalent even on the 16th floor because it reverberated off of the surrounding tall buildings. But I'd definitely stay here again.
Garry
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Garry,Thank you for allowing us to serve you on your recent Hawaiian vacation in Waikiki.We further appreciate you taking the time to review your stay impression with us.We are glad to learn that overall you had a "pampering" stay and it means a lot to us. On the other hand we are sorry to hear that the couch condition and the noise ambience did not meet your expectations and we apologize for any inconvenience that this may have caused.All of us will truly look forward to serving you again here Waikiki in the near future, Garry!Warmest aloha,
Fantastic hotel. Steps to the beach.
Like being on a cruise boat whenever you like.
Mark
Stayed 16 nights in Feb 2024
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Mark,Thank you for allowing us to serve you on your recent hotel stay in Waikiki.We are honored to learn that you felt out hotel "fantastic" and it truly means a world to us. We are also glad to hear that you enjoyed our proximity to the beach.All of us truly hope to have another opportunity to serve you again in the near future, Mark!Warmest aloha,
10/10 Excellent
Asiia
Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Response from Christie T./Executive Assistant on Apr 10, 2024
Aloha Asiia,Mahalo for allowing us to serve you here at Ka La'i Waikiki Beach during your recent trip to Hawaii.We are very grateful to hear that you felt the hotel "super" and that means a lot to us. We are also delighted to hear that you found the location in the middle of everything and we are certain that you enjoyed exploring all the exciting places during your stay.We hope to have another opportunity to assist with your next "super" stay in a near future, Asiia!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 8, 2024
Aloha Manuk,Thank you for choosing to stay at Ka La'i Waikiki Beach during your recent stay in Waikiki.We are glad to hear that overall you had a pleasant impression of your stay.Your feedback is certainly valued and we hope to welcome you back in the near future, Manuk!Warmest aloha,
Location: convenient to everywhere in Waikiki, but it gets noisy at night
Food: breakfast has many choices, but I found rotten redberries and grape tomatoes more than once during our stay.
Room service is slow. Give extra time for it.
Swim pool is small
Chunfang
Stayed 7 nights in Feb 2024
Response from Christie T./Executive Assistant on Apr 8, 2024
Aloha Chunfang,Mahalo for allowing us to serve you here at Ka La'i Waikiki Beach during your recent stay in Waikiki.We are glad to hear that you enjoyed the location and found it "convenient."On the other hand, we are very sorry to hear that multiple aspects did not meet your expectations - including fruits quality, ambience, service speed as well as the size of the pool.We apologize for less than desired experience and any inconvenience that this may have caused during your stay.Your honest feedback will certainly be shared with our management team so we can further review and investigate the details to better serve our guests in the future.We appreciate you taking the time to kindly sharing your impression and we truly hope to welcome you back in better circumstances, Chunfang!Warmest aloha,
Professional, friendly staff. Convenient location.
Pool area lacked ambience.
Crystal
Stayed 5 nights in Feb 2024
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Crystal,Mahalo for choosing to stay here at Ka Lai Waikiki Beach and we further appreciate you taking the time to share your hotel stay feedback with us.We are glad to hear that you enjoyed the location was well as interactions with our team members.On the other hand we regret to learn that the pool lacked ambience and we apologize for any inconvenience that it may have caused during your pool use.We truly hope to welcome you back here on your next Waikiki stay, Crystal!Warmest aloha,
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Leanna,Mahalo for choosing to stay at Ka Lai Waikiki Beach.We further appreciate you taking the time to share your excellent hotel impression, and this means a lot to us.We hope to welcome you back here in Waikiki in the near future, Leanna!Warmest aloha,
I loved how the lobby is on the 6 th floor offering stunning views of the sunset to all guests. The staff are incredible, top notch extremely accommodating. The hotel is super classy. This was our second stay over the past 5 years, we will return again.
Harmony
Stayed 3 nights in Feb 2024
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Harmony,Thank you for choosing to stay here again and we are grateful to learn that you have a wonderful return stay.We are delighted to hear that you felt the staff "incredible, top notch extremely accommodating." We will be sure to share your kind review with our entire team members.Thank you for kindly sharing your feedback with us and all of us will certainly look forward to your future stay with us, Harmony!Warmest aloha,
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Christopher,Mahalo for allowing us to serve you here at Ka Lai Waikiki Beach on your recent stay in Hawaii.We are happy to hear that you found our hotel "best ever" and we appreciate you sharing your excitement with us!All of us will certainly look forward to serving you here again, Christopher!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 5, 2024
Aloha Rodney,Mahalo for allowing us to serve you on your recent stay and we are grateful to hear that you enjoyed your interaction with our team members doing your stay.We thank you for your patience and understanding especially when the brand transition happened during your stay.We will be certain to share your heartfelt feedback with our staff members and hope to welcome you back here in Waikiki in the near future, Rodney!Warmest aloha,
I cannot speak highly enough of this property and it's staff. I travelled with my wife and four young kids and this experience was five stars from the beginning. Staff were always available and eager to help with bags, kids, gear. They had excellent recommendations. There were beach toys, chairs, towels all available. The breakfast buffet was included for two of us and was amazing. The room was spotless every day and the housekeeping staff went the extra mile for the kids by even "tucking in" their stuffed animals. Finally, I was nervous about having to check out by noon and not have our flight until 11pm, the hotel accommodated us in our room, free of charge, until 8pm. Amazing service. I will gladly stay again!
Sean
Stayed 10 nights in Jan 2024
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Sean,Thank you for choosing to stay with us and we truly appreciate you taking the time to share your hotel experience in such details. This means a world to us, and we will be sure to share with our team members.We are also glad to hear that our little guests, including the stuff animals had a cozy stay!We are delighted to learn that you were able to enjoy your stay until the very last moment before flying out.We are delighted to share with you that effective February 7th, we are now rebranded as "Ka Lai Waikiki Beach" under the LXR Hotels & Resorts.Our team members including the management will remain the same - and all of us will certainly look forward to serving you here again, Sean!Warmest aloha,
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Lex,Mahalo for allowing us to serve you here at Trump International Hotel Waikiki during your recent trip to Hawaii. We further appreciate you taking the time to share your perspective of your hotel stay with us.We are happy to hear that you found our location and the staff "excellent" and this means a world to us.We are delighted to share with you that effective February 7th, we are now rebranded as "Ka Lai Waikiki Beach" under the LXR Hotel & Resorts.Our team members including the management, as well as the location will remain the same and all of us will certainly look forward to serving you here again, Lex!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Derik O,Thank you for choosing to stay with us during your recent vacation in Waikiki.We further appreciate you taking the time to share your hotel experience with us.We are delighted to share with you that effective February 7th, we are now rebranded as "Ka Laʻi Waikiki Beach" under the LXR Hotels & Resorts. All of us will certainly hope to serve you here again in Waikiki, Derik O!Warmest aloha,
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha Brian,Mahalo for allowing us to serve you here at Trump International Hotel Waikiki during your recent trip to Hawaii. We further appreciate you taking the time to share your perspective of your hotel stay with us.We are delighted to hear that you found our hotel "nicest hotel" - this means a lot to us, and we certainly hope to welcome you back under our new LXR brand in the not-so-distant future, Brian!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Rodney,Thank you for choosing to stay with us during your recent trip to Waikiki.We are thrilled to learn that you had an excellent impression of our hotel. We further appreciate your understanding during our brand conversion which happened during your stay.All of us truly hope to serve you again in the near future, Rodney!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 3, 2024
Aloha DaeShaun Lamon,Mahalo for choosing to stay with us during your recent Hawaiian vacation stay in Waikiki.We are grateful to learn that you had an excellent impression overall and it means a lot to us.We hope to have another opportunity to serve you again in the near future, DaeShaun Lamon!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Bo Yeon,Thank you for allowing us to serve you on your recent trip to Honolulu.We appreciate you taking the time to share your stay experience and it means a lot to us.We hope that you had a relaxing flight back home and all of us will truly look forward to serving you again in the near future, Bo Yeon!Warmest aloha,
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Michael,Mahalo for choosing to stay with us during your recent trip to Hawaii.We are glad to learn that you had an excellent overall impression of your stay.Your feedback means a lot to us and we will certainly hope to have another opportunity to serve you here again in the near future, Michael!Warmest aloha,
Beautiful hotel and very friendly team, excellent service very good area ,close to the ocean, very tasty food in the restaurant and romantic atmosphere we spent eight days and did not want to leave.
I advise you to spend time with your beloved in this hotel
Response from Christie T./Executive Assistant on Apr 9, 2024
Aloha Stanislav,Thank you for choosing to stay with us again and we are always grateful for your loyalty.Feedback from our repeat guests like you is certainly reassuring and uplifting.We are delighted to share with you that effective February 7th, we are now rebranded as "Ka Laʻi Waikiki Beach" under the LXR Hotels & Resorts. All of us will certainly hope to serve you here again, Stanislav!Warmest aloha,
Very clean hotel, comfortable bed, good pillows, I like mini kitchen, best food in restaurant, very quiet rooms, we stay January 13-18,2024 room #1214 can’t hear anything I love it, nearby everything beach, shopping mall, bazaar, restaurants and more. We come back again. Thank you for your service.
Ivan
Stayed 5 nights in Jan 2024
4/10 Poor
JOSEPH
Jan 18, 2024
Disliked: Staff & service
Internet says $40 a day for valet with unlimited access when I got the bill it was $80 a day that is not right
Very Lovely Hotel! The Staff were incredible and so nice making our anniversary very memorable and special. They listened to our requests and did above and beyond our expectations.
This hotel is very environmentally friendly.
10/10
I wish i would give them more than 5 stars
And we cant wait to come back soon!
Response from Christie T./Executive Assistant on Mar 9, 2024
Aloha Augustine,Mahalo for choosing to stay at Trump International Hotel Waikiki during your recent Hawaiian vacation.We are thrilled to learn that you felt that out hotel "is the best" and it means the world to us.We are excited to share with you that effective February 7th, we are now rebranded as "Ka Lai Waikiki Beach" under the LXR Hotels & Resorts. All of us will certainly hope to serve you here again in Waikiki, Augustine!Warmest aloha,
Staff were very nice. They remembered my name, so we felt that we were staying at our room.
Akiko
Stayed 2 nights in Jan 2024
Response from Christie T./Executive Assistant on Mar 9, 2024
Aloha Akiko,Mahalo for choosing to stay at Trump International Hotel Waikiki during your recent Hawaiian vacation.We are glad to hear that overall, you had an excellent stay, and we are happy to learn that you felt very safe and comfortable during your stay with us.We are delighted to share with you that effective February 7th, we are now rebranded as "Ka Lai Waikiki Beach" under the LXR Hotels & Resorts. All of us certainly hope to serve you here again in Waikiki, Akiko!Warmest aloha,
A wonderful place to stay in Waikīkī. Great property, staff, and amenities. We appreciated the VIP benefits and late check out with our flight being in the evening. Would definitely stay again.
The swimming pool is a little bit small, and the choice of restaurants is limited. Other than these, everything was perfect. The room size is huge and every staff was very friendly. The building is relatively new.
Junhyun
Stayed 7 nights in Dec 2023
Response from Christie T./ Executive Assistant on Jan 23, 2024
Aloha Junhyun,Thank you for choosing to stay at Trump International Hotel Waikiki during your Christmas trip to Hawaii.We are delighted to learn that overall everything was perfect for you and your family. We are happy to hear that you found your room "huge" and the staff "very friendly."We apologize that the dining option was limited during your holiday stay. The management team is planning and preparing to further add to your on-site dining options in the future.Your feedback is truly appreciated and we hope to serve you again on your next Hawaiian vacation, Junhyun!Warmest aloha,
10/10 Excellent
Anson J.
Dec 21, 2023
Anson J.
Stayed 2 nights in Dec 2023
Response from Christie T./ Executive Assistant on Jan 23, 2024
Aloha Anson J,Mahalo for choosing to stay at Trump International Hotel Waikiki.We appreciate you taking the time to share your excellent hotel impression with us and it means a lot to us.We truly hope to welcome you back here in Waikiki in a near future, Anson J.!Warmest aloha,
10/10 Excellent
Blake
Dec 15, 2023
Blake
Stayed 2 nights in Dec 2023
10/10 Excellent
Danilo
Traveled with family
Dec 10, 2023
Liked: Cleanliness, staff & service
Always nice to be back
Danilo
Stayed 1 night in Dec 2023
Response from Christie T./ Executive Assistant on Dec 18, 2023
Aloha Danilo,Mahalo for allowing us to serve you again here at Trump International Hotel Waikiki during your recent trip to Hawaii.We are honored to learn that you enjoyed your return stay with us and it means a lot to us.Thank you for always sharing your feedback with us and we will certainly look forward to your return, Danilo!Happy Holildays,
We enjoyed everything during our stay at the Trump Hotel. Great room that came with free upgrade. Great service and staff. Wonderful location. Very quiet. We will definitely stay again on our next visit to Honolulu.
Raymond
Stayed 6 nights in Dec 2023
Response from Christie T./ Executive Assistant on Dec 18, 2023
Aloha Raymond,Thank you for allowing us to serve you on your recent Hawaiian vacation. We further appreciate you taking the time to share your hotel impresssion and we are delighted to hear that you enjoyed your upgraded room, service, staff as well as the location with quiet ambience. We hope you had a relaxing flight back to Canada and we will certainly look foward to welcoming you back again, Raymond!Warmest aloha,
The hotel is great but the services is not impressive. I paid in advance for breakfast for two. The services for breakfast were horrible. I asked for two orders of tea, I would received one. I ordered eggs omelette, I received something different or it will arrive 30 minutes later.
Jennifer Yun Hop
Stayed 5 nights in Nov 2023
Response from Christie T./ Executive Assistant on Dec 27, 2023
Aloha Jennifer Yun Hop,Thank you for allowing us to serve you on your recent trip to Hawaii.We regret to hear that you felt that the breakfast service was horrible and we truly apologize for less than desired experience, especially for the first meal to start your day. Please rest assured that your feedback details will certainly be shared with our Food and Beverage team and for further discussion and in-depth review for improvements. We truly appreciate you taking the time to graciously bring your experience to our attention.We hope that we regain your confidence so that we may welcome you back in the future in better circumstances that you so deserve. Please let us know if we may be of any assistance.In the meantime, happy holidays to you and your loved ones, Jennifer Yun Hop!Warmest aloha,
Response from Christie T./ Executive Assistant on Dec 14, 2023
Aloha Lance,Thank you for choosing to stay at Trump International Hotel Waikiki during your recent Hawaiian vacation.We are glad to learn that you had an excellent impression of your stay and it means a lot to us.Your feedback is certainly appreciated and we will truly hope to welcome you back in the near future, Lance!Warmest aloha,
An amazing property. We were extremely fortunate to meet Tim , one of the senior staff members who made our stay extra special
Thanks Tim!
Robert
Stayed 9 nights in Nov 2023
Response from Christie T./ Executive Assistant on Dec 14, 2023
Aloha Robert,Mahalo for allowing us to serve you here at Trump International Hotel Waikikiki during your recent Hawaii trip.We are delighted to learn that you enjoyed your interaction with Tim and he was able to serve you with extra special touch during your stay.We appreciate you taking the time to share your impression with us and we hope to see you in the not so distant future, Robert!Warmest aloha,
10/10 Excellent
dylan
Dec 8, 2023
Liked: Cleanliness, staff & service
U
dylan
Response from Christie T./Executive Assistant on Mar 1, 2024
Aloha dylan,Mahalo for allowing us to serve you here at Trump International Hotel Waikiki during your trip to Hawaii last year.We are happy to learn that you had an excellent impression on your overall stay, and we certainly appreciate you sharing it with us.We hope to welcome you back here under our new LXR brand in the not-so-distant future, dylan!Warmest aloha,