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Reviews of Hilton Vacation Club The Modern Honolulu

4 out of 5
Hilton Vacation Club The Modern Honolulu
1775 Ala Moana Boulevard, Honolulu, HI

Reviews

8.4

Very Good

Rating 10 - Excellent. 125 out of 240 reviews" "
Rating 8 - Good. 67 out of 240 reviews" "
Rating 6 - Okay. 23 out of 240 reviews" "
Rating 4 - Poor. 16 out of 240 reviews" "
Rating 2 - Terrible. 9 out of 240 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 27, 2024
Aloha Olivia,Thank you for staying with us and taking time to provide the review of your stay. It was our pleasure to serve you. Mahalo.

10/10 Excellent

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location quiet side of Waikiki tons of restaurants mall is close by. Staff and pools are awesome. Been there 3 times and will continue to come back.
Stayed 7 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 24, 2024
Aloha Erik,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you. We look forward to welcoming you back.Mahalo.

10/10 Excellent

Jackeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, clean and in a great location. The staff was so nice and helpful ans they have a great text option for any front desk questions. The room was really nice and had a mini fridge, keurig, microwave, blow dryer and functioning A/C. There were 2 pools once for adults only and the family pool with a bar where you can order from the hotel's restaurant. There was also a walkway you can take down to the beach or to the nearby lagoon where you can check out a quick fireworks show every Friday evening. There were plenty of things to do nearby, my husband and I walked around and found great food and stores walking distance. I would definitely book with them again!
Stayed 5 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 26, 2024
Aloha Jackeline,Thank you for staying with us and taking time to provide the positive review of your stay. We are delighted to know that you enjoyed your stay with us. It was our pleasure to serve you. We look forward to welcoming you back in the future.Mahalo.

8/10 Good

Levert R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 24, 2024
Aloha Levert R,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

8/10 Good

Christine Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 23, 2024
Aloha Christine Grace,Thank you for staying with us and taking time to provide the review of your stay. It was out pleasure to serve you. Mahalo.

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic, safe, and walkable location that is close to restaurants, shopping, and the beach!
Stayed 10 nights in Mar 2024
Response from The Modern Honolulu on Mar 19, 2024
Aloha Jim, Thank you for staying with us and taking time to provide the positive review. It was our pleasure to serve you. Mahalo.

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around nice property. Rooms were beautiful and clean and the front desk gave us bottled water everyday. The only thing missing for me would be a jacuzzi by the pools and room service. Would stay here again!
Stayed 9 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 16, 2024
Aloha Andrea,Thank you for staying with us and taking time to provide the review of your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back to our property again.Mahalo.

4/10 Poor

Jocelyn

The bellhop did not offer to help with my luggage and I have to carry my luggage up 6 steps. I’m a 73 old lady. The furnitures are low grade. Otherwise, the room is clean and doesn’t smell.
Stayed 3 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 14, 2024
Aloha Jocelyn,Thank you for taking the time to review the hotel. We sincerely apologize for experience we provided and not meeting your expectations. We look forward to future renovations to provide an upscale, condo-like setting. Once again, our apologies, and we thank you for your patience.Mahalo,

8/10 Good

Amarjeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙏
Stayed 1 night in Dec 2023
Response from The Modern, a Hilton Vacation Club on Mar 16, 2024
Aloha Amarjeet,Thank you for staying with us and taking time to provide the review. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Brittany

Traveled with family
Liked: Amenities, property conditions & facilities
Great staff and location
Stayed 7 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 13, 2024
Aloha Brittany,Thank you for staying with us and taking time to provide the nice feedback about our staff and location. It was our pleasure to serve you.Mahalo.

8/10 Good

Dorothy-May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 16, 2024
Aloha Dorothy-May,Thank you for staying with us and taking time to provide the review. It was our pleasure to serve you. Mahalo.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is unprofessional and unpleasant. I wouldn’t recommend to stay here.
Response from The Modern, a Hilton Vacation Club on Mar 13, 2024
Aloha Richard,Thank you for staying with us and we sincerely apologize for the experience with our front desk staffs. We will address this issue with respective department to alter this type of experience in the future.Mahalo.

10/10 Excellent

Margie, Tooele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly.
Stayed 7 nights in Mar 2024
Response from The Modern, a Hilton Vacation Club on Mar 13, 2024
Aloha Margie,Thank you for staying with us and taking time to provide the review of your stay. It was our pleasure to serve you.Mahalo.

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold on the walls and when I asked for a different room they were sold. I would like To be contacted to discuss more
Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 13, 2024
Aloha Jacob,Thank you for staying with us and taking time to provide the review of your stay. We apologize that we did not meet your expectations on the room condition. Please reach us __TMHReception@HGV.com if you would like to discuss more about the issue you had during your stay.Mahalo.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 13, 2024
Aloha Erin,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

6/10 Okay

louise lieta

Traveled with family and small children, Traveled with family
beds are uncomfortable
Stayed 5 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 9, 2024
Aloha louise lieta,Thank you for staying with us and taking time to provide the review of your stay. We apologize that our bed did not meet your expectations. We will share your feedback with our management to team to improve our amenities.Mahalo.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice view from the balcony and the housekeeper did an amazing job. All of the staff members were very hospitable. The only negatives were the carpet was quite dirty and the pillows were lumpy but the price point was good for the neighborhood.
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 9, 2024
Aloha William,Thank you for staying with us and taking time to provide the positive review of our staff. We apologize that the room condition did not meet your expectations. We will share your feedback with our management team to improve our amenities.Mahalo.

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 9, 2024
Aloha Emmanuel,Thank you for staying with us and taking time to provide the positive review. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Vic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite large and had a lanai which we really enjoyed. The gym was amazing with lots of free weights and a few machines. They offered early morning yoga classes. The walk to the beach was via a boardwalk which also lead to the Hilton Hawaiian Village. In room hotel /maid service was outstanding. Very happy with our stay
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 6, 2024
Aloha Vic,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Jatio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 9, 2024
Aloha Jatio,Thank you for staying with us and taking time to provide the review of your stay. It was our pleasure to serve you.Mahalo.

8/10 Good

Shamena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort fees need to be lowered as there is not much included in the fee and too far away from Waikiki beach
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 5, 2024
Aloha Shamena,Thank you for staying with us and taking time to provide the review of your stay. We value your feedback and will review it with respective department to improve our service.Mahalo.

8/10 Good

Blair, Port Coquitlam

Traveled with family
Liked: Amenities
Great Hotel, enjoyed our stay. Nice pools, friendly staff, close to beach area. Easy to get Uber or walk to various restaurants and attractions. Beds in the rooms a bit firm, glad we had mini fridge, microwave and Keurig for coffee. Would stay again 😊
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 3, 2024
Aloha Blair,Thank you for staying with us and providing the positive review of your stay. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again. Mahalo.

6/10 Okay

Frank

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 2, 2024
Aloha Frank,Thank you for staying with us and taking time to provide the review of your stay. We are sorry that we did not meet your expectations. Please share your details feedback with us so we can improve our service better. Mahalo.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool bar personal where very friendly & had great costumer service
Stayed 5 nights in Feb 2024
Response from The Modern Honolulu on Mar 1, 2024
Aloha Lydia, Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you. Mahalo.

6/10 Okay

CHEE

Traveled with partner
Liked: Staff & service, amenities
Location was excellent, facilities was excellent & Restaurant was excellent. But Parking was expensive and the room was outdated (need improvements ). Thank you.
Stayed 6 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 27, 2024
Aloha CHEE,Thank you for staying with us and taking time to provide the review of your stay. We apologize that we did not meet your expectation on parking fee and room condition. We will review it with management team for improvement.Mahalo.

10/10 Excellent

Anela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 25, 2024
Aloha Anela,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

6/10 Okay

Allison

Traveled with group
Liked: Cleanliness
This hotel was average. The beds were very uncomfortable and low to the ground. The elevators were very loud. The parking garage felt a little unsafe. The resort fee was very high considering this is a normal hotel, not a resort. There was a DJ that played at the pool and it was quite loud, especially since most people were there trying to relax or have conversations. The staff was friendly but not over the top and there were often long lines at reception.
Stayed 5 nights in Feb 2024
Response from The Modern Honolulu on Feb 24, 2024
Aloha Allison, Thank you for the review; we apologize for not meeting your expectations. Your comments and concerns have been shared with the respective department to alter this experience. Mahalo,

10/10 Excellent

Calix

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Modern, a Hilton Vacation Club on Feb 24, 2024
Aloha Calix,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Amy

The staff were amazing! So helpful and kind! The concierge Kaeani was so sweet! She helped me choose activities to do and helped me find all of the attractions I wanted to see!
Stayed 10 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 21, 2024
Aloha Amy,Thank you for staying with us and providing the positive review of your stay. We appreciate your kind remarks of Kaeani, we will recognize her for a great service.Mahalo.

8/10 Good

Bosheng

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 21, 2024
Aloha Bosheng,Thank you for staying with us and taking time to provide the review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Szymon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay with the Modern. Everything from the get go was superb. Hotel’s location is incredible, short walking distance to Honolulu’s hottest spots and super close to the beach. The staff was friendly, especially John! He is the nicest guy ever! Super friendly and helpful :) Overall I really recommend staying at this hotel plus they have good food at the Grove restaurant ;)
Stayed 10 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 19, 2024
Aloha Szymon,Thank you for staying with us and taking time to provide the positive review of your stay. It was our pleasure to serve you. We appreciate your kind remarks of John, we will recognize him for friendly customer service. We will look forward to welcoming you back to our property.Mahalo.

6/10 Okay

Kaleehana

Traveled with family and small children
Liked: Cleanliness
Good hotel but they did not have a ramp and the facilities closed late. Additionally, the beds were small.
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 19, 2024
Aloha Kaleehana,Thank you for the review; we apologize for not meeting your expectations. Your comments and concerns have been shared with the respective department to alter this experience. Mahalo,

8/10 Good

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great option. Everything about it was good. The only complaint I would have is that the color of the carpet in the room is so light that there are stains everywhere. This gives the look of uncleanliness. The room was cleaned very well by the cleaning staff every day. The hotel is very close to the beach and very convenient to other amenities such as a ABC store across the road for all your snacks and forgotten items. Would highly recommend this property.
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 19, 2024
Aloha Celeste,Thank you for staying with us and providing the positive review of your stay. We appreciate your feedback and will take it for consideration for upcoming renovation. It was our pleasure to serve you.Mahalo.

6/10 Okay

Zen Einar

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The Modern is a good central location for shopping and going to the beach. Have stayed there 3 or times over the past 5 years and it has not changed other than ownership. The rooms need a refresh, the carpet was worn and ripped in spots and the furniture shows some pretty heavy wear. For the price and value it made sense to stay.
Stayed 7 nights in Feb 2024
Response from The Modern Honolulu on Feb 17, 2024
Aloha Zen Einar, Thank you for your review of the hotel. We look forward to future renovations to address your issues regarding the room. Mahalo,

10/10 Excellent

Jared

Stayed 6 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 23, 2024
Aloha Jared,Thank you for staying with us and taking time to provide the review of your stay. It was out pleasure to serve you. Mahalo.

4/10 Poor

Joseph

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
Close to the beach
Stayed 10 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 15, 2024
Aloha Joseph,Thank you for taking the time to review your stay with us. We sincerely apologize for not meeting your expectations. Once again, we apologize and thank you for your patience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a good size, awesome view of the sunset and clean. Great pool and poolside bar.
Stayed 4 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 17, 2024
Aloha James,Thank you for your staying with us and providing the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, great food and drinks!
Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 17, 2024
Aloha Olivia,Thank you for your staying with us and providing the positive review of your stay. It was our pleasure to serve you.Mahalo.

4/10 Poor

Sukhvinder Singh

Traveled with partner
Our bathroom sink overflowed . All our toiletries and makeup was drenched with dirty water. Carpet in the room was soaked. We filed the report with hotel security. We wanted to be compensated. Hotel management told us they can’t do anything. We will send the report to Expedia. They will contact you to compensate. No one has contacted us so far. Feeling very disappointed.
Stayed 3 nights in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 14, 2024
Aloha Sukhvinder Singh, We sincerely apologize for the unfortunate incident you experienced during your stay with us. The hotel takes this matter seriously, and every effort will be taken so this is not repeated in the future.Once again, our apologies, and we thank you for your patience.Mahalo,Mahalo,

10/10 Excellent

Shima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay
Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 14, 2024
Aloha Shima,Thank you for staying with us and providing the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

deb

Traveled with family
Liked: Staff & service, amenities
The staff were excellent. The beds were rock hard and the carpet was ratty and stained.
Stayed 7 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha deb,Thank you for staying with us and provide the positive review of your stay. We apologize that we did not meet your expectation for the room condition. We will have renovation this year so hopefully we can welcome you back again once renovation is done. Mahalo.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a solo traveler. If you rent or drive a Tesla, they do have the superchargers at this property. I like the location. Away from busy Waikiki strip. The staff is nice. Hotel is clean. Beds are really hard. I wish they were a lot softer. Not a lot of amenities or “photo worthy” ops. Hotel was pretty quiet didn’t really hear my neighbors at all. The hallways are really dim which was kind of weird to me. Very simple lobby and easy to get to the parking garage. The parking garage is small but never had an issue with finding parking even when I didn’t need to use the charger. For the price, you can’t be mad at it for Hawaii. I would stay here again.
Stayed 4 nights in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Yunfeng,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you. We are looking forward to welcoming you back again.Mahalo.

10/10 Excellent

Marcio, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 8 nights in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Marcio,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Hannah mae, KENT

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and so accessible to the beach
Stayed 2 nights in Dec 2023
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Hannah mae,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

8/10 Good

Marcellous

Liked: Cleanliness, staff & service, property conditions & facilities
Location and proximity to other hotels, beach and Hilton Hawaiian Village.
Stayed 5 nights in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Marcellous,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

yu

Stayed 3 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 23, 2024
Aloha yu,Thank you for staying with us and taking time to provide the review of your stay. It was out pleasure to serve you. Mahalo.

6/10 Okay

Sybil

Traveled with partner
Disliked: Staff & service
The check-in service was rude and wasnt helpful at all.
Stayed 2 nights in Feb 2024
Response from The Modern, a Hilton Vacation Club on Feb 4, 2024
Aloha Sybil,Thank you for taking time to provide the review of your stay and we sincerely apologize that our front desk staff was rude and not being helpful. We will ensure more training for our staff to alter this type of experience.Mahalo.

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from The Modern, a Hilton Vacation Club on Mar 23, 2024
Aloha Samantha,Thank you for staying with us and taking time to provide the review of your stay. It was out pleasure to serve you. Mahalo.

8/10 Good

Rolando, Eagan

Liked: Staff & service
Great location. Directly on the city bus line from the airport.
Stayed 1 night in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Rolando,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you.Mahalo.

10/10 Excellent

Wayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, and beautiful grounds.
Stayed 2 nights in Jan 2024
Response from The Modern, a Hilton Vacation Club on Feb 12, 2024
Aloha Wayne,Thank you for staying with us and provide the positive review of your stay. It was our pleasure to serve you.Mahalo.