Aloha TA, Mahalo for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Mahalo,Jasmine F.Guest Experience Manager
Aloha Kenji, Mahalo for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to Sheraton Princess Kaiulani. Mahalo, Jasmine F. Guest Experience Manager
Aloha Masaaki, Mahalo for you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Mahalo,Jasmine F.Guest Experience Manager
10/10 (非常に良い)
Minoru
2023 年 12 月 26 日
Minoru
2023 年 12 月に 1 泊滞在
8/10 (良い)
NOZAWA、soukashi
家族旅行
2023 年 12 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
トロリーバスの停留所も近いし、ABCマートやコンバにも近くにあり便利な立地でした。
NOZAWA
2023 年 12 月に 5 泊滞在
10/10 (非常に良い)
Hatsuse
家族旅行
2023 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ベランダからビーチが見え、波の音まで聞こえたのが、最高の癒やしでした
Hatsuse
10/10 (非常に良い)
Mina
グループ旅行
2023 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location, service, and cleanliness were all great. The Japanese service using LINE was also super convenient. Thank you for the great service.
Aloha Hirokazu, Mahalo for the review of Sheraton Princess Kaiulani. We are pleased you enjoyed our convenient location and that you found us to be of great value. It was our pleasure hosting you, and we look forward to doing so again on your next visit to Honolulu.Mahalo,Jasmine F.Guest Experience Manager
Aloha Kazuhiro, Thank you for choosing to stay with us, and we are happy to know that you overall enjoyed your time with us. However, we regret the oversights made while servicing your room. We always want to exceed our guest's expectations, so we are disappointed this did not happen during your visit. Your comments have been shared with the appropriate individuals, and we are grateful for the feedback. We would welcome another occasion to provide you with the seamless hospitality for which we are known.Mahalo,Jasmine F.Guest Experience Manager
Aloha Rei, Mahalo for staying at Sheraton Princess Kaiulani and posting your review. We are glad we exceeded your expectations and that you loved our convenient location. We appreciate your comments and look forward to accommodating you again soon. Mahalo, Jasmine F. Guest Experience Manager
Aloha Atsuko, It was a pleasure having you as our guest at Sheraton Princess Kaiulani. We are glad you had a great time with us and that you loved our comfortable beds. Mahalo for taking the time to share your nice rating, and we look forward to having you again soon. Mahalo, Jasmine F. Guest Experience Manager
Aloha Motokiyo, On behalf of our team at the Sheraton Princess Kaiulani, Mahalo for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to our area.Mahalo,Jasmine F.Guest Experience Manager
Aloha Mayumi, We are thrilled you had an excellent stay at Sheraton Princess Kaiulani, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo,Jasmine F.Guest Experience Manager
Aloha Ikuko, Mahalo for the remarks regarding your stay at our hotel. We are disappointed to know you had issues with the water system during your time with us. We will share your comments with the appropriate individuals to see what went wrong. With that being said, we are happy to learn you liked our location and vivid views. We appreciate your patience and hope to see you the next time you are in Hawaii. Mahalo, Jasmine F. Guest Experience Manager
Aloha Guest, It was a pleasure having you as our guest at Sheraton Princess Kaiulani. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Mahalo for taking the time to share your perfect rating. We look forward to hosting you again soon.Mahalo,Jasmine F.Guest Experience Manager
Aloha Akihiko, Mahalo for the excellent review of Sheraton Princess Kaiulani. We are pleased to know how much you enjoyed your time with us. Our breathtaking views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to Honolulu.Mahalo,Jasmine F.Guest Experience Manager
Aloha Kunihiko, Mahalo for your review regarding your stay at Sheraton Princess Kaiulani. We are glad you were pleased with the service provided by our associates and your well-maintained room. However, we want to apologize for the noise disturbances you experienced from the nearby guests. Please know in the future that our front desk is available around the clock to make the most of your stay. Mahalo once more for your feedback, and we look forward to welcoming you back if your travels bring you to Oahu again.Mahalo,Jasmine F.Guest Experience Manager
10/10 (非常に良い)
Yasuo
2023 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Yasuo
2023 年 8 月に 8 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2023 年 9 月 8 日)
Aloha Yasuo,Mahalo for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Sheraton Princess Kaiulani your home away from home whenever your travels bring you to our city. We look forward to your next visit.Mahalo,Jasmine F.Guest Experience Manager
Aloha Hiroyuki, Mahalo for choosing us for your recent visit. We apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are grateful for your patience and hope you will consider giving us a second chance to provide you with the hospitality you deserve. Mahalo, Jasmine F. Guest Experience Manager
8/10 (良い)
SADAYOSHI
2023 年 9 月 1 日
良かった点 : スタッフとサービス
It is best to avoid rooms facing the International Place Market as they are noisy until midnight. It's so noisy I can't sleep.
Aloha Yukie, Mahalo for rating your pleasant experience at Sheraton Princess Kaiulani. We are glad to see you enjoyed your time with us and look forward to welcoming you again whenever your travels bring you back to the area. Mahalo, Jasmine F. Guest Experience Manager
Aloha Nina, We are pleased your stay was enjoyable, and we appreciate your nice rating. All of us at Sheraton Princess Kaiulani look forward to your next visit.Mahalo,Jasmine F.Guest Experience Manager
Aloha Tomomi, Mahalo for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Mahalo,Jasmine F.Guest Experience Manager
Aloha Yasunobu, Mahalo for the perfect rating. We are glad you had a wonderful time at Sheraton Princess Kaiulani. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Mahalo,Jasmine F.Guest Experience Manager
Aloha Ryosuke, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Princess Kaiulani. We look forward to your return and wish you all the best with your future travels. Mahalo, Jasmine F. Guest Experience Manager
Aloha Takeuchi, Mahalo for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed that we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Mahalo,Jasmine F.Guest Experience Manager
Aloha Kyoko, Mahalo for rating your experience at Sheraton Princess Kaiulani. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Mahalo,Jasmine F.Guest Experience Manager
Aloha Taizo, Mahalo for sharing your experience at Sheraton Princess Kaiulani. Conveniently located, it is our pleasure to offer comfortable accommodations with beautiful views and thoughtful hospitality at an excellent price. Mahalo once more for choosing us; we look forward to serving you again whenever your travels bring you back to Hawaii.Mahalo,Jasmine F.Guest Experience Manager
Aloha Takako, Mahalo for choosing us. We are thrilled that our location was just what you were looking for and that you loved our excellent accommodations. Mahalo once more for sharing your experience so that future guests can see what makes Sheraton Princess Kaiulani a perfect choice when visiting our beautiful island. Safe Travels.Mahalo,Jasmine F.Guest Experience Manager
Mahalo Shimpei, Mahalo for taking the time to share your review. We apologize for the noise disturbance you encountered during your visit and that we did not solve it to your satisfaction. We are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and mahalo for your patience during this time.Mahalo,Jasmine F.Guest Experience Manager