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Response from Millie Friend - Reception Manager on Mar 25, 2020
Thank you for taking the time to rate and review your stay with us; I will be sure to share your kind words with the staff.
We look forward to seeing you again soon.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
The staff were lovely but one lift was broke and the other one was tiny... the decor could do with a good tidy up and the bathroom although clean looks like it could do with some work on the bath and the ceiling...apart from outdated furniture and decor a nice hotel for a night and the price.
Verified traveler
Stayed 1 night in Mar 2020
Response from Millie Friend - Reception Manager on Mar 13, 2020
Thank you for taking the time to rate and review your stay with us.
I am pleased to see that you received the high levels of service that we expect from our staff and found us to be good value for your requirements.
We are in a constant programme of refurbishment and hope that you will see this on your next visit.
Response from Millie Friend - Reception Manager on Mar 13, 2020
Dear John,
Thank you for rating and reviewing your stay with us, we hope to see you again soon!
8/10 Good
Verified traveler
Traveled with family
Mar 7, 2020
Liked: Cleanliness, staff & service, room comfort
Nicely friendly receptionists. Basic rooms but can’t complain for the price.
Verified traveler
Stayed 1 night in Mar 2020
Response from Millie Friend - Reception Manager on Mar 17, 2020
Thank you for taking the time to rate and review your stay with us; I am pleased to see that you found us to be good value for your requirements and have passed your comments on with thanks to the reception department. We look forward to seeing you again soon.
Response from Millie Friend - Reception Manager on Mar 12, 2020
Thank you for rating your stay with us.
6/10 Okay
Craig
Mar 2, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Fawlty Towers
Very Outdated, Not enough signage to point you in the right direction, 2no lifts one was out of order the other was like something out of a horror film. My room's door didn't shut properly you had to make sure the catch locked otherwise anyone could of joined me.
All in all it felt very fawlty towers-esque.
Craig
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Mar 12, 2020
Dear Craig,
Thank you for taking the time to rate and review your stay with us.
I would like to thank you especially for your flattering comparison to the classic sitcom that you have referenced. In "Fawlty Towers", as I am sure you know, the owners and staff of a hotel strive to provide the highest levels of service to accommodate their guests; as do we. Our staff are always available to assist with any direction required around the hotel or the city and to help with any concerns regarding maintenance and security.
We hope to see you again the next time you are in Nottingham.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
Good Location, Average room really - basic - nothing fancy.
Kenneth
Stayed 2 nights in Feb 2020
Response from Millie Friend - Reception Manager on Mar 3, 2020
Dear Kenneth,
Thank you for taking the time to rate and review your stay with us. I am pleased to see that you found our facilities to be satisfactory to your requirements. We hope to see you again soon.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
The Strathdon is a lovely little hotel, it is dated but it was clean and the staff were friendly and helpful. The beds were a little uncomfortable, the mattresses are definiety in need of replacing.
The only downside and no fault of the hotel is the church bell ringing on a Sunday morning. We were woken by the chimming at 7:40am and again at gone 9am.
Nicola
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Mar 12, 2020
Dear Nicola,
Thank you for taking the time to rate and review your stay with us.
I am pleased to see that you enjoyed your stay with us and received good service from our staff; I can only apologise for our noisy neighbours with the bells!
Your comments regarding the beds have been passed to our development team and we hope that you will see an improvement on your next visit.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
Reception excellent. VERY helpful on check in and check out.
Simon
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Feb 27, 2020
Dear Simon,
Thank you for taking the time to rate and review your stay with us.
I am very pleased to see that you received the high standard of service which we aim to provide.
We hope to see you again soon.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
Response from Millie Friend - Reception Manager on Feb 27, 2020
Dear David,
Thank you for taking the time to rate your stay with us, we hope to see you again soon!
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
Good location, service, and food. The breakfast and evening meal was decent and good value for money.
Michael
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Feb 21, 2020
Dear Michael,
Thank you for taking the time to rate and review your stay with us.
I am pleased to see that you have highlighted areas where we pride ourselves; location, service, food and value.
We look forward to seeing you again soon!
Super friendly staff. However the hotel is in dire need of refurbishing. Poor air and water quality in rooms which tend to carry al the noises from adjacent rooms, also above.
Lynn
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Feb 21, 2020
Dear Lynn,
Thank you for your honest review following your recent stay with us.
We are in the process of refurbishing our accommodation, which I hope you will see on your next visit to us. I have passed your further comments on to our maintenance and development team for consideration.
I would like to thank you for your compliments to our staff, we do aim to provide the highest service levels to all our guests and I am glad to see that this what you received.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
8/10 Good
Darren
Feb 16, 2020
Liked: Cleanliness, staff & service, room comfort
Darren
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Feb 18, 2020
Dear Darren,
Thank you for rating your stay with us, we hope to see you again soon!
10/10 Excellent
Andrew
Business traveler
Feb 14, 2020
Liked: Cleanliness, staff & service, room comfort
Feb Nottingham
Hotel is a little tired, but the staff were very friendly and helpful, things were clean, breakfast was very good. Excellent value compared to other central Nottingham hotels.Would stay there again, at this price.
Andrew
Stayed 1 night in Feb 2020
Response from Millie Friend - Reception Manager on Feb 18, 2020
Dear Andrew,
Thank you for taking the time to rate and review your stay with us.
I am glad to see that you received the high levels of service that we expect from our staff and that you found us to be good value as we aim to be!
We hope to see you again the next time you are in Nottingham.
Kind regards,
Millie Friend
Reception Manager
The Strathdon Hotel
Old fashioned style, but has everything you should need for a short trip. Great location near to town centre.
Please allow the radiators to be controlled in the room tho as it was very warm!!
Special shout out to the reception staff tho who were very friendly (and professional without being stuffy!)
Karen
Stayed 1 night in Dec 2019
Response from Millie Friend - Reception Manager on Jan 7, 2020
Dear Karen,
Thank you for taking the time to rate and review your stay with us. I am especially pleased to see that you received a high level of service from our reception team. Your comments regarding the radiators have been passed to our development team. We look forward to seeing you again soon!
Absolutely fine and dandy and fit for purpose 3 star budget hotel for central Nottingham. Decent bar and they did a decent fish and chips as bar food. breakfast was plentiful, well cooked and looked like "clean" food.
Verified traveler
Stayed 1 night in Dec 2019
Response from Millie Friend - Reception Manager on Jan 7, 2020
Thank you for rating and reviewing your stay with us. I am pleased to see that you enjoyed our facilities and catering. We look forward to seeing you again soon.
6/10 Okay
Verified traveler
Business traveler
Dec 22, 2019
Liked: Staff & service, amenities
The hotel is in a great position for visiting the theatre or Rock City. Unfortunately over the past few years I've noticed the rooms getting more and more tired and the hotel needs a bit of investment.
Verified traveler
Stayed 1 night in Dec 2019
Response from Millie Friend - Reception Manager on Jan 7, 2020
Thank you for taking the time to rate and review your stay with us. We are in a constant cycle of maintaining and updating our facilities, the most recently fully refurbished rooms are our executive doubles, as a recommendation for your next visit!
6/10 Okay
Elizabeth
Dec 19, 2019
Liked: Staff & service
Only ones in the hotel?!
We appeared to be the only ones in the hotel! We didn’t see anyone else anywhere at all! When we can down for breakfast it was a large dining room and all the tables were set but no one else appeared! Having said that the breakfast was very good and the waitress who looked after us was lovely. As she had no one else to worry about she could give all her attention to us!
Elizabeth
Stayed 1 night in Dec 2019
Response from Millie Friend - Reception Manager on Dec 19, 2019
Dear Elizabeth,
Thank you for taking the time to rate and review your stay with us.
Although we have been a little quieter in this last week before Christmas, I would like to reassure you that you were not alone in the hotel - we see a variety of guests and many of them have been up and out (very!) early for work; allowing you to enjoy your breakfast and personal service from our staff!
We look forward to seeing you again the next time you are in Nottingham.
6/10 Okay
Lynsay
Dec 9, 2019
Disliked: Room comfort
Not worth the money
Wouldn't really recommend. Rooms need tlc. Windows don't close properly either so could hear whistling from the winds all the night and an alarm and noisy guests above me the night before
Lynsay
Stayed 2 nights in Dec 2019
Response from Millie Friend - Reception Manager on Dec 19, 2019
Dear Lynsay,
Thank you for taking the time to rate and review your stay with us. I am sorry that on this occasion the hotel has not lived up to your expectations. I hope that you will consider visiting us again the next time you are in Nottingham to allow us to prove ourselves better.
Response from Millie Friend - Reception Manager on Dec 19, 2019
Thank you for taking the time to review your stay with us. We hope to see you again soon.
8/10 Good
Verified traveler
Dec 8, 2019
Verified traveler
Stayed 1 night in Dec 2019
Response from Millie Friend - Reception Manager on Dec 9, 2019
Thank you for rating your stay with us. We hope to see you again soon.
8/10 Good
Alison
Traveled with group, Traveled with family
Dec 6, 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable beds, good breakfast and friendly staff; room was hot and radiator couldn't be adjusted and outside was noisy with window open. Only one lift working and not reliable which could have been an issue as one of our party had mobility issues and couldn't use stairs. Overall a bit dated but reasonable price
Alison
Stayed 1 night in Nov 2019
Response from Millie Friend - Reception Manager on Dec 7, 2019
Dear Alison,
Thank you for taking the time to rate and review your stay with us. I am pleased to see that you appreciated the value for money and excellent service that we aim to provide to all our guests.
Response from Millie Friend - Reception Manager on Dec 7, 2019
Dear Kevin,
Thank you for taking the time to rate and review your stay with us. We look forward to seeing you again soon.
8/10 Good
Verified traveler
Nov 26, 2019
Liked: Cleanliness, staff & service
A bit of an old fashioned hotel, and that is meant as a compliment. Recently, any stays have been in the modern inns and lodges, and this was simply a throwback. The place was clean and the room absolutely fine with good amenities to hand: iron, a press, and proper wooden furniture. They offer 24 hr room servive which is great if required.
Verified traveler
Stayed 1 night in Nov 2019
Response from Millie Friend - Reception Manager on Dec 7, 2019
Thank you taking the time to review your stay with us. May I thank you for your kind words of appreciation. We hope to see you again.
Response from Millie Friend - Reception Manager on Nov 11, 2019
Thank you for taking the time to rate your stay with us, we hope to see you again soon.
6/10 Okay
S
Nov 4, 2019
Liked: Room comfort
Pros: basically based in the city centre, but not on a busy street so it is quiet.
Cons: the place is a bit drab, old-fashioned and needs a bit of renovation. Taking a shower is not a trivial task there as every single move results in flooding the floor. The housekeeping is a bit of an issue. I found previous guest's underwear in trouser press.
S
Stayed 2 nights in Nov 2019
Response from Millie Friend - Reception Manager on Nov 11, 2019
Dear S,
Thank you for taking the time to review your stay with us. I am pleased to see that you appreciated our city centre location. I can only apologise for the oversight in housekeeping and assure you that your comments have been passed on as this is not acceptable and not up to our usual high standard!
We hope to see you again the next time you are in Nottingham.
6/10 Okay
Chris
Traveled with family
Oct 26, 2019
Chris
Stayed 1 night in Oct 2019
Response from Jacob Harrison - Reception on Oct 27, 2019
Thank you for taking the time to rate and review your stay with us. We hope to see you again soon.
Nottingham is a busy city. It is well stocked with bars and restaurants. The Strathdon Hotel is located right in the centre of the city. A reasonable price.
George
Stayed 1 night in Oct 2019
Response from Millie Friend - Reception Manager on Oct 24, 2019
Thank you for taking the time to rate and review your stay with us. We hope to see you again soon.
Ideal for a quick over night stop. Staff very friendly and helpful. A little noisy at night.
Verified traveler
Stayed 1 night in Oct 2019
Response from Millie Friend - Reception Manager on Oct 22, 2019
Thank you for taking the time to rate and review your stay with us. We hope to see you again soon.
8/10 Good
Verified traveler
Traveled with partner
Oct 12, 2019
Liked: Cleanliness, staff & service, amenities
Great location for City Centre.
No on-site parking.
Verified traveler
Stayed 1 night in Oct 2019
Response from Millie Friend - Reception Manager on Oct 14, 2019
Thank you for taking the time to rate and review your stay with us, we look forward to seeing you again soon.
6/10 Okay
Verified traveler
Oct 7, 2019
Liked: Staff & service
Rooms in need of a complete refurbishment, looking very old
Verified traveler
Stayed 1 night in Oct 2019
Response from Millie Friend - Reception Manager on Oct 7, 2019
Thank you for taking the time to rate your stay with us and to share your feedback with us. I would like to assure you that a programme of continuous refurbishment is an ongoing concern for our maintenance and development team. We hope to see you again soon.
Friendly staff, good location. Average rooms and annoying church bells.
Verified traveler
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 30, 2019
Thank you for taking the time to rate and review your stay with us. I can only apologise for the neighbouring church bells from the cathedral, however I am glad to see that you enjoyed your stay. We hope to see you again soon.
6/10 Okay
Verified traveler
Sep 30, 2019
Verified traveler
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 30, 2019
Thank you for rating your stay with us. We look forward to seeing you again soon.
Room was fine for our purposes. We have stayed here before. One lift wasn’t working then and it still isn’t now. We gave up on using the lift as it took ages. Otherwise our stay was fine.
Kevin
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 30, 2019
Dear Kevin,
Thank you for taking the time to rate and review your stay with us. We look forward to seeing you again soon!
Really helpful staff, nice layout and setup.
Bad points, noisy air con unit or similar making noise throughout the night. (I didn't notice it but my partner did). Bathroom could do with better extraction as it did get steamed. Amazing shower on a plus note. Overall really pleased with it.
Harj
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 28, 2019
Dear Harj,
Thank you for taking the time to rate and review your stay with us. I am glad to see that you were pleased with your stay and that your received the service we expect from our staff.
We look forward to seeing you again soon.
10/10 Excellent
Verified traveler
Traveled with group
Sep 19, 2019
Liked: Cleanliness, staff & service, room comfort
Very pleasant hotel!
Very nice hotel, very central to the train station and the city centre! Staff was very helpful, I enjoyed my stay!
Verified traveler
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 25, 2019
Thank you for rating and reviewing your stay with us; I am glad to see that your stay was everything it should be. we hope to see you again soon.
Everything was brilliant apart from having two single beds
Jackie
Stayed 1 night in Sep 2019
Response from Millie Friend - Reception Manager on Sep 16, 2019
Dear Jackie,
Thank you for taking the time to rate and review your stay with us. I can only apologise for the error in room type available, however I am glad to see that you enjoyed your stay. We look forward to seeing you again soon.