Dear William, Thank you for sharing your feedback with us. We're thrilled that you had a great experience at Extended Stay America. Your satisfaction is our priority, and we're delighted that our services meet your expectations. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel management

Dear Terry, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Tanya, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Franchetta, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for the inconvenience you faced during your stay at our hotel. It's disheartening to read about the lapse in cleanliness, limited breakfast options, and concerns regarding security. Please know that we take your feedback seriously and are actively addressing these issues to enhance our services. Your experience does not reflect our usual standards, and we're committed to making improvements. We hope to welcome you back for an improved experience and regain your trust in our hotel.Sincerely,Hotel Management

Dear Juan, We would like to sincerely apologize for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. We are also sorry for the noise concerns you experienced from the neighboring room and hallways. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Kevin, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management

Dear Alex, Thank you for staying with us and for your review. It is nice to know you enjoyed your time with us. However, we apologize for your concerns in your room and any frustration this caused. Our top priority is providing exceptional hospitality to every guest; therefore, we regret that this was not your experience. Our housekeeping team is already addressing the issues and will ensure the rooms are correctly checked before delivering. We appreciate your patience and hope you will stay with us again.Sincerely,Hotel Management

Dear Irving, Thank you for including Extended Stay America in your travel plans and sharing your review. Our highest priority is ensuring you have an exceptional stay at our hotel, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Sanida, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay, but we are disappointed it was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide clean suites and well-maintained accommodations at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Alisha, Thank you for staying with us and reviewing your experience. We apologize for not providing the clean, spotless room you expected. We know how essential fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Sanida, Thank you for reviewing your experience with us. We are glad you enjoyed most of your time here with us and apologize for the issue with the phone in your suite, which kept you from having an outstanding stay. We value our guest's feedback as we continually strive to grow and improve our guest services, and we hope to provide you with a better impression the next time. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay American.Sincerely,Hotel Management

Dear Thomas, Thank you for choosing us and sharing your feedback. We appreciate you mentioning the parking close and convenient and our friendly, helpful staff, and we are happy to hear you are pleased with the exceptional service delivered by our team, Umfort, and Tisha. We apologize if there is anything we are unable to meet your expectations in all areas. We hope to make it up to you and look forward to hosting you again. Sincerely,Hotel Management

Dear Peter, Thank you for your feedback on our hotel. We are pleased to hear that you enjoyed our convenient location and received excellent service from our front desk staff. However, we are disappointed to learn about the issues with the door you experienced during your stay. We understand that this can be frustrating and disruptive. Our maintenance team will be notified to resolve the issue as quickly as possible. We take these concerns very seriously regarding the doors being propped open late at night and questionable activities. We will alert our security team and conduct a thorough investigation to ensure the safety and security of our guests. We appreciate you bringing this to our attention. We are committed to resolving these matters to your satisfaction and ensuring that your future stays with us are exceptional. Thank you for choosing our hotel, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear David, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Stanley, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest as we advance. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Colin, Thank you for being our guest. We are sorry for the disappointment with the condition of the hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality, but we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Also, we have instructed our housekeeping team to recheck the rooms before allocating them to the guest. Again, we apologize for the issues you encountered. Please consider a return visit so we can make it up to you. Sincerely,Hotel Management

Dear Brad, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Ramona, We apologize for your unacceptable experience during your visit. It's disheartening to hear about the presence of pests, the maintenance issues, and the cleanliness concerns you encountered in your room. This is not the standard we aim to uphold, and we appreciate you bringing these matters to our attention. We have taken note of your feedback and will take immediate action to address and rectify these issues. We understand your decision not to stay and appreciate your understanding in receiving a prompt refund. Thank you for sharing your experience, and we apologize for any inconvenience caused.Sincerely,Hotel Management

Dear Ted, Thank you for your review of Extended Stay America! We're delighted that you found our hotel to be of great value. We strive to provide affordable rates without compromising on the quality of our services. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely,Hotel Management

Dear Tara, We apologize for your disappointment during your stay with us. We want all our guests to have an amazing experience in all areas, so we work very hard to give excellent service and maintain cleanliness at the highest standard. Therefore, we are very sorry that your stay is disappointing in many aspects. We also apologize for our staff being unable to deliver satisfying customer service. We always aim to follow up and resolve everything to our guest's satisfaction; Please be assured we will address these issues with our team for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please let us evaluate the situation to see what went wrong because a confirmed reservation is always guaranteed. Moreover, we're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address these issues with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear keith, We apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Ronald, thank you for including Extended Stay America in your travel plans. We were delighted to read that our staff was attentive to your needs. All of our guests must enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Hotel Management

Dear Gloria, we are glad you were satisfied with many aspects of your stay; however, we are disappointed that we did not meet all of your expectations. We will address your concerns with the appropriate department to ensure this does not happen again. Please accept our apologies for any inconvenience caused to you. We hope you will consider giving us a second chance the next time you are in the city.Sincerely,Hotel Management

Dear Christine, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are very sorry your stay was anything other than exceptional. Please let us know areas where we can improve and consider giving us another chance to show you our commitment to delivering excellent service and accommodations on your next visit.Sincerely,Hotel Management

Dear Dagnaw, thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Please stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Rex, thank you for your honest evaluation. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management