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エコノ ロッジ イン & スイーツの口コミ

2 out of 5
エコノ ロッジ イン & スイーツ
5819 Northampton Blvd, Virginia Beach, VA

口コミ

4.4
評価 10 - 544 件の口コミ中 40 件が非常に良い" "
評価 8 - 544 件の口コミ中 60 件が良い" "
評価 6 - 544 件の口コミ中 97 件が普通" "
評価 4 - 544 件の口コミ中 105 件が不満" "
評価 2 - 544 件の口コミ中 242 件が非常に不満" "

4.6/10

清潔度

5.4/10

スタッフとサービス

3.6/10

設備とサービス

4.4/10

施設のコンディションと設備

4.4/10

環境への配慮

口コミ

8/10 (良い)

RUKA

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2021 年 9 月 17 日)
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 (不満)

Joy

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My original room had the smoke alarm beeping and a door that did not close. After waiting 20 min for the handy man I went to the lobby to request a new room. This should have been offered instead of me having to ask.
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Joy, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable for us to improve our services. Rest assured we will address your concerns with the team for future enhancements to our guest experience.

4/10 (不満)

Joshua

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Joshua,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues you encountered. We strive to provide exceptional service to all our guests.

8/10 (良い)

Glen

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing !
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 14 日)
Hello Glen,Thank you for sharing this rating, and we welcome you to visit us again anytime!

6/10 (普通)

Moses

良かった点 : 設備とサービス
N/A
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 28 日)
Hello Moses,We apologize for any inconveniences you may have experienced during your recent stay. We value your feedback and take your comments seriously. We encourage you to reach out to our management team directly to further discuss your concerns. Thank you for bringing this to our attention so that we can continuously improve our services.

2/10 (非常に不満)

dante

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Customer service leaves much to be desired
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello dante,Thank you for sharing your feedback with us. We appreciate your comments and apologize if our customer service fell short of expectations. We continuously strive to improve our service and appreciate your input. Please feel free to contact our management team directly to discuss your experience in further detail.

8/10 (良い)

Moses

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
N/A
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Moses, Thank you for bringing your experience to our attention. We regret to hear that your stay did not meet your expectations. We take all feedback seriously and will review your comments with our team to improve our services. We appreciate your feedback and hope to welcome you back in the future for a more enjoyable experience.

6/10 (普通)

Moses

出張
良かった点 : 清潔度、設備とサービス
Location is ideal and highly accessible. But room had a problem, shower and or face basin wasn’t working properly/broken which was highly embarrassing. Maixtenance needs to have all hands on deck for total customer satisfaction.
2023 年 11 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Moses, Thank you for choosing our hotel for your stay and for providing feedback on your experience. We appreciate your compliments about our convenient location. We apologize for any inconvenience you may have experienced with the shower and basin in your room. We always strive to ensure total customer satisfaction and will address this with our maintenance team. We hope you will give us another opportunity to exceed your expectations in the future.

8/10 (良い)

Sheila、Washington

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
room did not smell clean roach in bathroom
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Hello Sheila,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our dedicated housekeeping team works diligently to maintain cleanliness standards and we will address your concerns. Your feedback helps us improve our services.

2/10 (非常に不満)

Richard

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 25 日)
Hello Richard,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will work to address these issues.

2/10 (非常に不満)

Debra

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not have towels in the room, the lady acted uninterested in bringing them to me. Then the man brought to bath towels and no wash clothes. I called back to front desk to ask the lady for some wash cloths and I express I needed to leave by 630 for a concert and the bath cloths never came. Then there was no ashtray in the room(smoking room)--- then the plumbing did not work and could not flush toillet at all on Sunday morning, no one ever came. Then the tub was dirty.. Then to top it off the mattress was sunken in the bed. It was a piss poor hotel and I will spread the word as such.. Just nasty
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 5 日)
Hello Debra ,Hello Debra, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 (非常に不満)

Lorrie

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No chairs or trash cans shower was broken water would not shut off . All but one staff member was very rude and nasty . We were given the wrong room to begin with and than when I told them they said well you can just leave because we really don't want you here! We paid for a week and this was on day two of our stay.
2023 年 9 月に 7 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 20 日)
Hello Lorrie ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 (非常に良い)

Darren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice and clean.
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 19 日)
Hi Darren, It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

4/10 (不満)

Otis

出張, 家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I didn't like the Fact that The picture offered. Breakfast period That's not true. Also period TV did not work period Restaurant Is sports bars are Close by period Not what I thought I paid for
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hello Otis,Thank you for your review and comments regarding our breakfast as well as our tv. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 (非常に不満)

Benjamin

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Tv didnt work and it was dirty.
2023 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 7 日)
Hello Benjamin, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 (非常に不満)

Jessie

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outdated broken fixtures broken doors
2023 年 9 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Hello Jessie, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

8/10 (良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My stay was nice,nice size bathroom. Soft bed.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Hi Barbara,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 (非常に不満)

Edward

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was full of hookers and drug dealers smoking drugs in parking lot non smoking room smelled of drugs and had funky odor ac put out a wierd smell as well employees were rude had no towels in room and front desk wouldn't get us any so had to go buy towels.. not a good place to take a family
2023 年 8 月に 5 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 26 日)
Hello Edward, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 (非常に不満)

Peter、New Bern

家族旅行
気になった点 : スタッフとサービス、設備とサービス
This property was dirty. Dirty and cracked walls and plaster. a toilet that didn't flush properly. desk clerk parked in the only handicapped spot, she was not handicacped. I have limited mobility. a quick tour of va beach found few public parking lots and a lot of walking. With this in mind, we decided not to stay the second night. The clerk refused to give us a refund. We left anyway. Didn't feel safe. Worst experience ever. will never stay at an econo lodge again !
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 17 日)
Hello Peter, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

2/10 (非常に不満)

Carl

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is poorly maintained . most staff did not speak English. Room smelled of marijuana smoke. No towels in room. No breakfast after being charged $6 resort fee for breakfast! Drunks/Drug addicts hanging out in parking lot drinking and making noise all night. Ice machine not working.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Hello Carl, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 (非常に不満)

Harold

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 6 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 17 日)
Hello Harold, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 (非常に不満)

Jamie

The property was not an good place to stay and was very unsafe as well
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 15 日)
Hello Jamie, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 (非常に不満)

Heather N

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Looks like chocolate milk down the walls, TV isn't working, smells like marijuana, hair in the bathtub, base has so much dust and lint it's black, beds are hard, to pay over $200 for a place that lists their name as econo lodge and SUITES definitely needs a lot of care. I will never stay at this location again
2023 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Hello Heather N, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 (非常に不満)

Jimmy

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Do not stay here. Very dirty room and drug addicts hang out all night in parking lot.
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 13 日)
Hello Jimmy, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 (不満)

Lamont

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No towels and my toilet wouldn't flush and they never sent anyone for 2 days
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 9 日)
Hello Lamont, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 客室の快適度
2023 年 7 月に 6 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 8 日)
Hello Joseph,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 (非常に良い)

Ayesha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2023 年 8 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 7 日)
Hello Ayesha,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 (普通)

Bshaundria

気になった点 : 客室の快適度
Bed Comfort
My stay was decent but you have to do something about those beds they are not comfortable you have a mattress on top of a medal make shift box and it’s just not comfortable I would have extended my stay if it wasn’t for that
2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 5 日)
Hi Bshaundria,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our mattress, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 (非常に良い)

derek

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 4 日)
Hello derek,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 (非常に不満)

Jason

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Hello Jason,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 (非常に不満)

Allenna

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't like this place at all, weed smell and I have 8 yr old that shouldn't have to smell that, no coffee pot in room, ac was not working, fridge had no shelves, no ice machine. When I called to complain the manager said there was nothing they can do, and it was $370 and some change but I get there and I'm charge $373 and some change. WILL NEVER GO BACK
2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Hello Allenna, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

6/10 (普通)

Laura

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I do not think this property is worth the price. It smells really bad of cigarettes and marijuana. The room was pretty dirty and the paint job looks like it was done by a 3 year old. I frequent hotel rooms and this is by far the worst I have been in this year.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 3 日)
Hello Laura, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 (非常に不満)

Vivian

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our stay was uncomfortable, the room is non smoking but it stinks, then the worse part is we are booked for two nights but there was error on accepting the booking. The staff end up cleaning our room before check out and took all our stuff from the room. We are able to recover some of it but most of our food in the fridge was thrown away. Then there is nobody in the front desk to talk to. The housekeepers are only Spanish speaking. Good thing I could speak Spanish. It was quite frustrating.
2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 8 月 1 日)
Hello Vivian, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 (非常に不満)

Yvette

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 28 日)
Hello Yvette,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 (不満)

Tom

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 27 日)
Hello Tom, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 (非常に不満)

mirna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
El lugar esta demasiado sucio y el cuarto y cama y baño asquerosísimo
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Hello mirna, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 (良い)

Keshia

2023 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Hello Keshia,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 (非常に不満)

Jessica、Garner

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pillows have cigarette burns and holes in them. When we asked for replacements, we were told there were none. We got no towels and were told if we were going to get any it would only be one, maybe. While waiting to ask for towels and pillows, 3 different groups of guests were asking for refunds. When I mentioned the cigarette burns, we were told it isn't that bad. If we didnt have a 3 hour drive ahead of us, we would have just driven theough the night instead.
2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Hello Jessica, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 (非常に不満)

David

2023 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 22 日)
Hello David,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 (非常に不満)

Jamie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The worst hotel experience I've had. Would not recommend to anyone..i even had something thrown in the side of my car and got a nail stuck in my tire. They only give you two towels and two wash cloths even if its four people in a room.
2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 7 日)
Hello Jamie,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

6/10 (普通)

Miguel

2023 年 7 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Hello Miguel, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 (普通)

jose

カップルで旅行
良かった点 : 清潔度
ok
2023 年 6 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Hello jose,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 (非常に不満)

Robert

気になった点 : 清潔度、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 6 月 18 日)
Hello Robert,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 (非常に不満)

Freda Mae

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was horrible we paid to clean our own room no hot water in sink no tv staff horrible. We left out early couldn't eben gey towels
2022 年 9 月に 7 泊滞在
Managerからの返信 (投稿日 : 2022 年 9 月 20 日)
Hello Freda Mae, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 (非常に不満)

Maria

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The dumps
I wouldn't recommend this room to a bum! Very dirty and no towels provided. Staffs were very rude
2022 年 7 月に 5 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 27 日)
Hello Maria, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 (非常に不満)

Charlene

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 24 日)
Hello Charlene, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

2/10 (非常に不満)

Dixon

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pesimo lugar
2022 年 7 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 24 日)
Hello Dixon, On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 (普通)

Sandra

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Cleanliness
No remote to tv...food left in fridge..only one towel per person..couple of flies in room...but bedding was clean
2022 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 14 日)
Hello Sandra, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

10/10 (非常に良い)

Robert

2022 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 10 月 8 日)
Hello Robert,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 (非常に不満)

Dominique

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The bed was horrible to sleep on the mattress was so stiff and messed up they need new ones could barely sleep
2022 年 7 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 7 月 14 日)
Hello Dominique, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,