The check-in agent when we first arrived instilled extra anxiety when she told me I had two rooms booked when I only needed one room and only booked one room. Her customer service skills did not handle the situation very well. She also never took her eyes off her computer, and never once looked at me, never said welcome. How can I help you, basically threw the keys at us and this is not an exaggeration. There are two elevators to get to our room. How could the property managers allow both elevators to have all lights in each elevator completely out and not warn anyone? It was pitch black and we had to use our phone lights no matter which elevator we used. Again customer service Nonexistent. After a full day out, we return to our rooms and neither key was working. We very tiredly went back downstairs to report this, and again were made to feel like we screwed up because the desk person said well if your phone was anywhere near these keys, it wasn’t going to work, in a Disciplinary type tone. No one ever told me to keep the phone away from the keys. There are more than three strikes here, and it all involves customer service.