Yuta, we appreciate you taking the time to share your feedback from your recent stay. Our team is dedicated to providing a superior guest experience, and we are truly sorry to read about the seating with your room's lightning and cleanliness. We understand how important these details are in creating a comfortable stay for our guests. Additionally, we regret any confusion regarding additional charges for laundry services. We strive to communicate these costs clearly to avoid any surprises. Your comments are vital to our ongoing pursuit of improvement. We hope you will give us another opportunity to serve you in the future.Brendan MoraesManaging Director

タカシ様、滞在費の価値観に関するあなたのご意見を知り、残念に思います。私たちはあらゆる面で質の高いエクスペリエンスを提供できるよう継続的に努力しています。サービス提供の向上を図る上で、お客様のフィードバックは貴重です。私たちをお選びいただきありがとうございます。今後もより良いサービスをご提供できることを願っております。Brendan MoraesManaging Director

フィードバックに感謝します、Hongguang。私たちに在籍中にこのような課題に直面したのは残念です。完璧な体験を提供できなかったことを残念に思います。私たちが提供するのに慣れている高水準のサービスを実証する別の機会を与えていただければ幸いです。Brendan MoraesManaging Director

Tomohiko, we acknowledge your feedback about the wait time experienced during check-in. Our intention is to provide a seamless and efficient process. We appreciate you for bringing this to our attention and assure you that we're working towards improving the check-in experience.Brendan MoraesManaging Director

Junji 様、ご滞在中にカードリーダーの件でご迷惑をおかけし、誠に申し訳ございませんでした。現在の施設は、より伝統的な形式の支払いテクノロジーを反映している可能性がありますが、お客様の利便性を高めるために、電子支払いを含むサービスの強化に常に取り組んでいます。あなたのフィードバックは貴重であり、継続的な改善に考慮されます。Brendan MoraesManaging Director

Koichiro, it seems you had less than a perfect stay which we sincerely regret. We welcome any detailed feedback as it helps us improve our offerings. We're truly committed to providing our guests with a memorable experience and we'd appreciate another opportunity to serve you better in the future.Brendan MoraesManaging Director

Yasuhito, it's disappointing to learn about your experience. Rest assured, it's not something we take lightly. We apologize that you had an issue with a disturbance occurring before your scheduled checkout. Your remarks have been noted and will be addressed to prevent such an incident in the future. Thank you for your feedback.Brendan MoraesManaging Director

フィードバックを共有していただきありがとうございます。私たちはすべてのお客様に最初から最後まで素晴らしい体験を提供するよう努めておりますが、最近のご体験に完全にご満足いただけなかったとのこと、大変残念に思っております。あなたのフィードバックは、将来に向けて改善できるよう、チームの適切なメンバーで対処されることをご了承ください。私たちが真にゲストと共有できる質の高い体験を提供する機会をもう一度与えていただければ幸いです。Brendan MoraesManaging Director

Thanks for sharing your feedback, Aiko! We hope to host you in the near future.

Thank you for your feedback, Sunghyun. We hope to host you in the near future.

フィードバックに感謝します、Michiro。私たちは、あなたが私たちと一緒にいる間にそのような挑戦をしたことに失望しています.客室の騒音レベルと室温に問題があったことをお詫び申し上げます。私たちはゲストの快適さを気にかけているので、私たちのチームが前進することであなたの懸念に対処します.よりポジティブな経験をすぐに共有する機会をもう一度与えていただければ幸いです。ブレンダン・モラエス取締役社長

Good day Kiyomi,We are sorry to hear that you did not enjoy your stay with us.Kindly contact the hotel directly to further assist.Thank you,The Manhattan at Times Square Hotel Team

Daniel, it's regrettable to hear about the issues you faced during your stay. We understand you had an unsatisfying experience with the room conditions and unexpected changes. Our aim is to offer a positive experience for every guest, and it's clear we missed the mark during your visit.We also recognize your comments about our team members' service and the functionality of the lifts. We're already looking into these matters to ensure future quality service to our guests. Your feedback regarding the bed comfort and room size has also been noted. We aim to provide a variety of room dimensions to cater to different guest needs, and it sounds like you weren't entirely satisfied with your allocated room.We deeply regret to hear you would not consider returning. Your feedback is vital to our continuous effort to improve our service and we hope you will reconsider giving us another chance in the future.Brendan MoraesManaging Director

Angel, we truly regret to hear about the challenges you faced during your stay. Please accept our apologies for any discomfort related to the room's condition and the found scent. We also feel sorry that there were difficulties with the room’s amenities and cleanliness. Our team's role is to provide excellent customer service, so it's discouraging to hear about your experience with the front desk manager. We'll definitely take your feedback on board, aiming to improve our customer service for future guests. We hope you'll give us another chance to enhance your experience with us.Brendan MoraesManaging Director