施設の入り口

パーク セントラル ホテル ニューヨークの口コミ

4 out of 5

口コミ

7.8

良い

評価 10 - 2834 件の口コミ中 1054 件が非常に良い" "
評価 8 - 2834 件の口コミ中 866 件が良い" "
評価 6 - 2834 件の口コミ中 477 件が普通" "
評価 4 - 2834 件の口コミ中 254 件が不満" "
評価 2 - 2834 件の口コミ中 183 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

TAICHI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 12 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for the excellent rating, Taichi!Our goal is to go above and beyond to ensure our guests have a memorable experience at Park Central Hotel New York! We look forward to hosting you again soon.

2/10 (非常に不満)

Motoko

2023 年 11 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 14 日)
Motoko, it's disappointing to see that we did not meet your expectations. To reiterate our key principle, we prioritize a spotless, smoke-free environment for all our guests. We have in place a meticulous, privacy-compliant system to ensure this standard. We enforce strict consequences for non-compliance to ensure the comfort and safety of all guests. Your feedback is important and will be considered in our ongoing efforts for improvement.

6/10 (普通)

hideaki

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
ロケーションはどこに行くのも便利でしたが大きな通りに面していたので救急車の音など夜間はうるさく感じました。
2023 年 8 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 2 日)
フィードバックに感謝いたします。弊社に在籍中にこのような課題を抱えていたことを残念に思います。客室の騒音レベルに問題があり、ご滞在が期待を上回るものでなかったことを残念に思います。私たちはお客様の快適さを第一に考えており、今後お客様のご懸念にチームで対処してまいります。近いうちに、より前向きな経験を共有する別の機会をいただければ幸いです。

8/10 (良い)

Fukiko

良かった点 : 清潔度、スタッフとサービス
スタッフの方 特に男性スタッフが親切で丁寧でした^^
2023 年 6 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 3 日)
素晴らしいレビューをありがとう、Fukiko!パーク セントラル ホテル ニューヨークでのご滞在がとても素晴らしいものであったことを嬉しく思います。私たちは、すべてのお客様に歓迎され、リラックスした時間を過ごしていただけるよう努めています。私たちのチームがお客様のニーズに応え、可能な限りお手伝いできることは素晴らしいことです。私たちは満足していただくことを目指しており、あなたの賞賛によって私たちが仕事をしていることがわかります。近いうちにまた素晴らしい体験を皆さんと共有できることを楽しみにしています。

6/10 (普通)

MIHO

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
比較的安全な地域にあるので、助かった。 2日めのお掃除が雑だった。部屋は暗い。
2023 年 6 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 1 日)
美穂さん、フィードバックをありがとうございます。私たちのサービスはご期待を超えるものではありませんでしたが、快適なご滞在をお過ごしいただけたことを嬉しく思います。今後、チームの適切なメンバーとともにお客様の懸念に対処してまいります。より良い経験をしていただくために、近いうちにまたお客様をお迎えできることを願っております。

8/10 (良い)

MASAYUkI

良かった点 : 清潔度、スタッフとサービス
Reasonable pricing.
2023 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 5 月 30 日)
Thanks for the 4/5 rating, Masayuki!We're thrilled you enjoyed your time at Park Central Hotel New York so much! We look forward to sharing an even better experience with you soon.

10/10 (非常に良い)

Chiaki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
難点は3つ、エレベーターが2機しかない、冷蔵庫がない、デスクが小さい。古いホテルにも関わらず、部屋は静かで快適。バスタブがあるので寒い日はありがたい。レストラン、フードショッピング等にも便利で次回も宿泊したい。
2023 年 3 月に 3 泊滞在
Park Central Hotel New York Teamからの返信 (投稿日 : 2023 年 3 月 17 日)
Dear Chiaki,Thank you for the feedback.

6/10 (普通)

Yukari

2022 年 10 月に 3 泊滞在

6/10 (普通)

Tetsuro

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Tatsuko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 3 泊滞在
Park Central Hotelからの返信 (投稿日 : 2022 年 1 月 24 日)
We appreciate your feedback and hope to welcome you back soon!

10/10 (非常に良い)

Hongguang

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
冷蔵庫がないのが残念。
2021 年 11 月に 8 泊滞在
Qからの返信 (投稿日 : 2021 年 11 月 20 日)
Thanks!

10/10 (非常に良い)

Masaaki

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 2 泊滞在
Qからの返信 (投稿日 : 2021 年 10 月 12 日)
Thank you for your AWESOME rating- we try our best - one guest at a time!

10/10 (非常に良い)

Kokei

2021 年 8 月に 3 泊滞在

2/10 (非常に不満)

Tao

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
hidden charge of hotel fee
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Léa Suzanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Établissement très bien situé (proche central Park et Times Square, restaurant et métro a proximité) L'équipe est a l'écoute et disponible.
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Anna

良かった点 : 清潔度、スタッフとサービス
Staff was super helpful and everything was clean and pleasant! Only warning is that they are working on their elevators (as of Spring 2024) so there is often a long wait getting up and down and a pretty crowded experience once you get on.
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

manuela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stay only 1 night, pre cruise. The location is excellent, however we expected to have water bottles in the room, along with coffe or tea maker. A little cheap presentation for such a fabulous location!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Maarten Leo

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Maarten Leo, thank you for your 4-star review. At Park Central Hotel New York, we strive to provide a superior experience and it's apparent we made a good impression on you! We hope to have the opportunity to welcome you back in the future.

4/10 (不満)

Paul

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is in need of some TLC. The reception area is ok but other communal areas need a lot of work. The lifts were terrible, often a 15 minute wait to go up or down, the service elevators helped a bit and after a few days two lift cars were taken out of service to improvements. The cleanliness in room needs improving and the bedrooms need a lot of work also - the decor is tired, there are holes in walls, bathroom door handle was hanging off - all of which reported to reception and promised maintenance would arrive but that didn't happen. The location is good, close to Times Square, Starbucks and a number of foot outlets close by, subway stations very close. the bar is not open on Sundays and Mondays which seemed a bit of a shame. Not the worst experience but definitely needs improving.
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Paul, we greatly appreciate your feedback and it's disconcerting to hear our service fell short during your visit. Your experience with the elevators and in-room maintenance seems far from our usual high standards. We assure you, steps are continuously taken to update and improve our facilities. We can't help but be disappointed that some of your concerns were not addressed promptly during your stay.On a better note, we're pleased you found our location to be beneficial - being so close to key attractions and facilities. We hope that despite the issues faced, you were able to enjoy your time in New York. Please consider visiting us again in the future, as we'd love the opportunity to provide you with a much more satisfying experience.

8/10 (良い)

Arne

気になった点 : 施設のコンディションと設備
We hebben het een fijn hotel gevonden. Wel hebben we ons geïrriteerd aan de defecte liften. Maar we zou zeker voor herhaling vatbaar zijn.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Arne, wat fijn om te horen dat je het Park Central Hotel New York als een prettig verblijf hebt ervaren. We nemen ook nota van uw feedback over de liftsituatie en verzekeren u dat ons team er altijd naar streeft onze voorzieningen te verbeteren. Desalniettemin zijn we erg enthousiast over het vooruitzicht u in de toekomst opnieuw te mogen verwelkomen.

10/10 (非常に良い)

Aurelie

家族旅行
良かった点 : 清潔度、スタッフとサービス
Hotel was close to everything, people were friendly and central market in the hotel was very convenient for coffee in the morning. Room was cleaned everyday and beds were changed as well. Only inconvenience was the elevator as one was being repared, only one was available. But I knew that beforehand as I read the reviews online.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 13 日)
Aurelie, it's pleasing to hear that you appreciated our prime location, friendly team members, and the convenience of our on-site market. It's great to know that our daily housekeeping service met your expectations. We acknowledge your understanding regarding the elevator situation and apologize for any inconvenience caused. We genuinely appreciate your feedback and look forward to welcoming you back to Park Central Hotel New York in the future.

10/10 (非常に良い)

Lisa

良かった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Lisa, it's wonderful to hear that your stay at Park Central Hotel New York was a positive experience! Your generous rating is greatly appreciated and it encourages us to continue striving for excellence in all aspects of our guests' stays. We look forward to your future visits.

8/10 (良い)

Stacey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For a hotel with about 30 floors, when there only 2 elevators for floors 2 to 18, and one of them is being repaired, it would be a good idea to let patrons use the other elevators instead of having to wait for the elevator to go up to 18th and then come back down. Not impressed.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Stacey, we appreciate your feedback and understanding concerning the wait times you experienced for the elevators. Your suggestion of using other elevators during busy times is duly noted. At Park Central Hotel New York, we continually strive to enhance our guest experiences, and your input helps up to do just that. Thank you once again, and we hope for the opportunity to serve you better in the future.

6/10 (普通)

Katy

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
The checkin process was manual as their system was down. They didn’t know what room I had booked or anything. The rooms do not supply you with coffee or water. Our AC broke down in both our rooms for two nights straight. It was over 80 degrees in there with no circulation of air to cool down. I reported all of this to the front desk and it was never addressed.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Katy, it's unfortunate to hear about the concerns you experienced during your visit. While our systems sometimes need to undergo maintenance, our team should always have relevant information about bookings on hand. We're sorry to hear about your room temperature concerns. Your comments have been noted and we'll ensure our team is more attentive to addressing maintenance problems promptly. The absence of coffee or water in the rooms is due to our efforts to reduce the environmental impact. We aim for your next stay to be more comfortable and efficient.

8/10 (良い)

Rodney Spencer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The location is only a couple of blocks from Central Park and that was excellent! Our requested room was not available upon arrival, so that was not good. The lift situation does not help with ratings. They do offer the service elevator, however it appears that the lift issue has been noted for a very long time.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Rodney, we're pleased to know you valued the close proximity of Park Central Hotel New York to Central Park. We're sorry to hear about your dissatisfaction with the room availability and lift situation. We understand the importance of comfort and convenience during your stay. Rest assured, we're continually striving for improvement in all aspects of our guest experience. Moreover, our team members are always available to help guide guests to alternate elevators when needed. We appreciate your understanding and hope to welcome you back soon.

8/10 (良い)

Dustin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was in a great location with easy access to the subway! The only set back was the elevator. They are upgrading it and only have two working which made wait times long. We eventually ended up using the stairs! Other than that it was great!
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Dustin, it's wonderful to hear that you enjoyed the convenient location of Park Central Hotel New York and easy subway access. In terms of the elevator situation, we appreciate your patience as we work on improvements that will greatly enhance our guests' experience. We're glad this didn't hinder your overall enjoyment. We can't wait for another opportunity to deliver a more seamless stay when our elevator upgrade is complete.

4/10 (不満)

Edith A

気になった点 : 清潔度
We picked the hotel due to location. When we arrived it took us over an hour to checkin due to the fact that they couldn’t assign room keys. We has to wait at our door for over 15 minutes while a security went to let us in the room. Our TV never worked. And the shower head in the restroom was filthy. It was awful. Only good thing about this place was the location.
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Edith, your experience is important to us and we're sorry to hear that it failed to match your expectations. We want each guest to enjoy convenient check-in, functional in-room amenities including the TV, and spotless bathrooms, and we're sorry this wasn't the case with your stay. While we're pleased that our location was ideal for you, it's clear that we have areas to improve. Your feedback has been noted and will be shared with our team members for evaluation and improvements. We hope to have another chance to deliver a more satisfying experience in the future.

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an amazing stay - it is completely safe and convenient. We ran in Central Park which was a block away - took in the art galleries, and theatre - all walkable distance. The hotel is closer to subway stations and restaurants- the rooms were larger and comfortable. We will definitely stay here again.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Nicole, it's inspiring to read about your amazing stay at the Park Central Hotel New York. We're thrilled that our location gave you convenient access to Central Park, art galleries, theaters, and fine dining places. It's good to hear that you found our rooms spacious and relaxing. We cannot wait to welcome you back for another delightful stay in the future!

10/10 (非常に良い)

Michelle

良かった点 : 清潔度
2024 年 2 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Michelle, your high rating of Park Central Hotel New York is greatly appreciated. We're delighted that your experience with us met your expectations. Next time you book with us, look forward to another pleasant stay. Thank you once again and see you soon.

8/10 (良い)

Wendy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was fine, however the front desk staff was not very friendly. Every other NYC hotel that I've stayed at has been much friendlier. Would have liked more pillow choices. The worst thing was the elevators. There were only two working elevators for the entire hotel, which became very frustrating.
2024 年 4 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Wendy, it's reassuring to hear that you found the Park Central Hotel New York satisfactory. However, it's disappointing your experience with our team members and elevator service was less than perfect. We understand the importance of friendly interactions and swift access to rooms. Rest assured, we are actively working to improve these areas. Also, we've noted your preference for a varied pillow range. We strive for excellence and the feedback from discerning guests like you helps us immensely in this endeavor. We truly hope for another opportunity to offer a more memorable stay.

10/10 (非常に良い)

Jeremy

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean place and wright beside subway entrance.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Jeremy, it's wonderful to hear that you appreciated the cleanliness and conveniently-located Park Central Hotel New York. We pride ourselves on maintaining a neat environment and we're delighted that our proximity to the subway enhanced your visit. Thank you for your valuable feedback and we can't wait to welcome you back in the future.

8/10 (良い)

Amy

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Amy, it's great to see your 4-star rating for Park Central Hotel New York. We trust you enjoyed your stay and look forward to welcoming you back. Your satisfaction is our priority. Thank you for choosing us and for your kind review.

4/10 (不満)

Chihiro

小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
I liked how Park Central Hotel was very convenient, the maids were extremely kind to us, and that there were stairs. The reason I say that is because the elevators were a mess. #1 The elevators were stopping at every floor. #2 The elevators won’t open all the way. #3 Each time somebody got on, the buttons reset. #4 One of the elevators was shut down. For the room, the curtains in the shower were smelly and dirty. There was a lot of trash on the carpet. On the TV, we can’t check-out, and the previous person’s information is there. The key to get into the room wasn’t working at times, either. Some other people I noticed were also having trouble. “I have to sleep to get ready for work tomorrow, but I can’t do that if I’m locked out of my room😕.” they said. Those are the reasons why I selected the option “poor”.
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Chihiro, we value your feedback and it's disappointing to hear about the challenges you experienced during your stay, like the issues with the elevators and the condition of the room. We certainly strive to deliver a more convenient and seamless service. In relation to the cleanliness, we have a dedicated housekeeping team that generally ensures a pleasing environment for our guests. It seems like this was not your experience, and we will make sure your concerns are addressed appropriately. Additionally, we are prompt in addressing any issues with the key cards to prevent inconvenience for our guests. We understand how these disruptions may have impacted your rest and overall stay with us. Rest assured, your comfort remains our priority and we continually work to provide a delightful guest experience. Thank you for bringing these issues to our attention. We hope we get another opportunity to serve you better.

8/10 (良い)

Remy Vincent

カップルで旅行
良かった点 : 清潔度
De lift was heel slecht. Moet veel beter. Balie personeel was niet echt spraakzaam en vriendelijk. Ook niet oplettend naar de ‘normale’ gasten. Al het andere personeel daarentegen wel! Verder was het hotel prima.
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Remy, het spijt ons te horen dat je ervaring met de lift niet optimaal was en dat je onze collega's bij de receptie minder communicatief vond dan gewenst. Nog beter: het is bemoedigend om te weten dat onze andere teamleden een positieve invloed hebben gehad op uw verblijf. Wij waarderen uw constructieve feedback en zullen de verbeterpunten zeker aanpakken. Uw algehele comfort in Park Central Hotel New York blijft onze topprioriteit. Wij hopen dat u ons de kans geeft om u in de toekomst beter van dienst te kunnen zijn.

6/10 (普通)

Clay

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for sharing your feedback, Clay!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

8/10 (良い)

Paulina

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excelente ubicación y muy buen tamaño de la habitación (comparado con el promedio en NY). Servicio bueno. Es muy concurrido y los elevadores están casi siempre llenos, nos tocó que uno de dos 2 sirviera y si habían horarios de caos pars bajar y subir.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Paulina, gracias por tomarte el tiempo de compartir tu experiencia. El Park Central Hotel New York reacciona a todos los comentarios con el objetivo de ofrecer un mejor servicio. Estamos encantados de ver que apreció nuestra ubicación privilegiada y nuestras amplias habitaciones, características distintivas de nuestro hotel. En respuesta a su comentario sobre los ascensores, le aseguramos que el mantenimiento y la fluidez del tráfico son prioridades para nosotros. Esperamos que vuelva a elegir nuestras habitaciones de buen tamaño y nuestra excelente ubicación cuando regrese a Nueva York.

8/10 (良い)

Ewan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Clean comfortable room. Within walking distance of most attractions in Central New York. Bar prices quite expensive and limited opening hours. Hotel lifts are atrocious. Only 4 lifts to cater for 18 floors. Okay heading up to a room from the Lobby, but coming down, lift took ages and would frequently be full. Resorted to stairs to get down rather than wait.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Ewan, thank you for sharing your experience at Park Central Hotel New York. We're delighted to hear that you found our location convenient and rooms comfortable. We understand your concerns about the bar prices and opening hours. We'll look into these aspects. As for the lift situation, we realize these delays must have been inconvenient and are continually working to improve our services. We thoroughly appreciate your patience. We hope for another opportunity to welcome you better.

4/10 (不満)

Jose

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Elevators were terrible, Took around 20 minutes to reach street level.
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Jose, apologies for any inconvenience you faced with the elevators. We constantly strive to maintain efficient operations throughout our property and are taking your feedback into account. We hope for a chance to deliver a smoother experience in the future.

2/10 (非常に不満)

Allison

The facility’s computer system has been down for “days“ we have been told and therefore no one can get a room key. We’ve been waiting 20 minutes for a manager to come to our room and let us in and judging by the line at check-in we are Not the only ones. No discount on the room or facility fee. Poor situation all the way around.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 4 日)
Allison, it is unfortunate to learn about the inconvenience you experienced related to room access during your stay. While we aim to provide all guests with a seamless experience, it appears we did not meet your expectations in this regard. We understand that the process of obtaining key cards / fulfilling certain manual check-in requirements may have been less than ideal. Please be assured that circumstances such as system outages are rare and our team members are employed to mitigate their impact on your stay. Your patience is appreciated and we're committed to improving our services following this experience.

10/10 (非常に良い)

Dewen、Broadview

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Dewen, thank you for your succinct yet delightful review about your experience at Park Central Hotel New York. It's fantastic to know you had a wonderful stay with us. We're looking forward to having you back in the future.

2/10 (非常に不満)

sarah

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The elevators were never working properly. Every night there was a massive line of people waiting. I ended up taking the stairs since I was on the fifth floor and there was a door to a mechanical room that I opened accidentally! That’s a huge safety issue. The morning I had to get to the airport I waited 10 minutes for the elevator. There’s no mini bar, no coffee maker, nothing in the room. I was very disappointed. I will not stay here again.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Sarah, we regret to hear about the inconvenience you experienced with our elevator systems, as well as your disappointment regarding certain room amenities. Our goal is to deliver an effortless stay experience and it seems we may not have met your expectations in this case. We do have a dedicated team in place to constantly monitor and rectify any discomfort that guests face. We appreciate your feedback and welcome the opportunity to serve you better in the future.

4/10 (不満)

Evan

カップルで旅行
良かった点 : 清潔度
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
We appreciate the feedback, Evan.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 (非常に良い)

Tony

良かった点 : 清潔度、設備とサービス
Poor start to the holiday where the room we had requested was not available. The staff were not overly pleasant at the beginning of the stay either. After this though all was good.
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 30 日)
Tony, it's disappointing to hear about the initial problems you encountered upon arrival and the observed demeanor of our team members. Please rest assured that we take these matters seriously. On a positive note, we're pleased to hear that the rest of your stay was more satisfying. We truly appreciate your comments and hope to have the opportunity to deliver an even superior experience on your next stay.

10/10 (非常に良い)

James

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location , close to many attractions including Central Park , Carnegie Hall and Times Square . Clean , quiet , safe - for nyc - and near lots of dining options . Subway right there as well . They are replacing elevators so it can a little slow getting up and down but not the problem others have stated . I would stay again
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 29 日)
James, your words present a delightful picture of your stay at Park Central Hotel New York. Known for its proximity to renowned attractions and diverse culinary scenes, it's wonderful to know you were able to take full advantage. Apologies for any inconvenience due to the elevator upgrade, it's part of our commitment to create superior experiences for our guests. We're eagerly anticipating your return visit.

6/10 (普通)

Todd

良かった点 : スタッフとサービス
hotel was average. good location though
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Todd, it's appreciated that you valued the convenient location of the hotel. Regarding your overall experience, enhancements are constantly being made to provide a superior stay for our guests. We truly hope that we would have another opportunity to welcome you back.

10/10 (非常に良い)

Toni、Holbrook

家族旅行
Nice and clean and close to all
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Toni, it's great to hear that you found Park Central Hotel New York to be clean and conveniently located. We appreciate your positive review and are thrilled to have provided a memorable stay for you. We're looking forward to welcoming you back in the future.

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean. Even though there was a problem with the elevators. Hotel and Staff figured ways to provide alternative elevators even the use of their service elevators.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Frank, thank you for your understanding and resilience during the elevator issues you experienced. At Park Central Hotel New York, our team members are highly dedicated to quickly finding effective solutions. We appreciate your commendation of the cleanliness of the hotel and are looking forward to welcoming you back in the near future.

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Kimberly, thank you for your fantastic rating of Park Central Hotel New York! We're thrilled that your stay met your expectations. We genuinely appreciate your support and hope you'll choose us for another first-rate accommodation experience in the future.

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス
Great location. The room was excellent. The elevator situation was a problem but they’re working on upgrading them and honestly, it was only a minor issue. Would certainly stay again and we plan too
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
William, it's delightful to know you appreciated your stay at the Park Central Hotel New York and found our location advantageous. We're pleased the room met your expectations and your minor concern with the elevators didn't majorly disrupt your experience. We're actively improving our facility, including the elevators, to provide our guests an even better experience. Thank you for considering a return visit; we're eager to welcome you back.

6/10 (普通)

CLAUDIO BOSCARINO

家族旅行
気になった点 : 清潔度、スタッフとサービス
Siamo tornati in questo hotel dopo 9 anni dall’ultima volta e purtroppo non abbiamo ritrovato la qualità di prima. Personale all’accoglienza sgarbato, ascensori non funzionanti con attese lunghissime. Pulizia scadente. Peccato.
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 26 日)
Claudio, apprezziamo davvero il tuo feedback e ci rammarichiamo che l'esperienza non sia stata all'altezza delle tue aspettative dopo la tua precedente visita. Ci impegniamo a mantenere un servizio di qualità e ci scusiamo se qualsiasi aspetto della nostra ospitalità non è stato all'altezza, compresi gli standard di efficienza e pulizia dell'ascensore. Le preoccupazioni relative a qualsiasi trattamento ricevuto dai membri del nostro team sono state rilevate e saranno adeguatamente affrontate. Speriamo in un'altra opportunità per migliorare la tua esperienza la prossima volta.