ミニバー、セーフティボックス (室内)、遮光カーテン、防音設備

NH コレクション ニューヨーク マディソン アベニューの口コミ

4.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 469 件の口コミ中 274 件が非常に良い" "
評価 8 - 469 件の口コミ中 102 件が良い" "
評価 6 - 469 件の口コミ中 49 件が普通" "
評価 4 - 469 件の口コミ中 26 件が不満" "
評価 2 - 469 件の口コミ中 18 件が非常に不満" "

9.2/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

KEI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 7 月 11 日)
Dear KEI,I would like to thank you for visiting NH Collection New York Madison Avenue and for taking the time to rate your memorable experience. We are happy that you enjoyed our luxurious surroundings, décor, amenities – and most of all – the competent service of our wonderful team! We look forward to welcoming you back in the near future and we hope you stay with us longer and get to enjoy the Jazz and Latin nights at Mad Bar & Lounge.@NHCollectionMadisonAvenue#FeelThePlaceWith Appreciation,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Yujin

2023 年 3 月に 1 泊滞在
Dimitra Dからの返信 (投稿日 : 2023 年 3 月 22 日)
Dear Yujin,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are truly happy every element of your stay met your needs. We look forward to welcoming you back many more times in the future and continue to delight and surprise you.With appreciation,Dimitra D.Guest Relations Manager

8/10 (良い)

NAOKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
立地が良い。部屋は狭い。
2022 年 6 月に 2 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2022 年 7 月 3 日)
Dear Naoko Thank you for choosing NH Collection Mew York Madison Avenue for your past stay and for kindly taking the time to share your experience with us. We are very happy to see you fully enjoyed your stay and we hope we have the opportunity to welcome you back many more times and continue to delight and surprise you!

8/10 (良い)

SHINJI

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
アメニティフィーがかかるので そこはもう少しわかりやすくした方が良いと思いました。
2022 年 4 月に 5 泊滞在
Dimitra Dからの返信 (投稿日 : 2022 年 4 月 16 日)
Dear Shinji, Thank you for choosing NH Collection New York Madison Avenue for your past stay. We are sorry it was not clear where you reserved your room that there is a facility fee for all New York City Hotels. We clearly explain the above on our website. Thank you for being our guest and we hope to see you soon!

10/10 (非常に良い)

Amy L.

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is such a great location with close walking distance to all the best places. Staff was lovely. Serafina and the MAD bar are delicious and so convenient. I’d absolutely stay here again.
2024 年 3 月に 4 泊滞在
NH New Yorkからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Amy,Thank you so much for taking the time to share your positive feedback following your recent stay with us at NH Collection New York. Your kind words truly brightened our day!We are delighted to hear that you enjoyed our prime location and found our staff lovely. It's wonderful to know that you appreciated the culinary delights offered at Serafina and the MAD bar, as we strive to provide our guests with exceptional dining experiences.We are thrilled to hear that you would choose to stay with us again, and we cannot wait to welcome you back! Warm regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Douglas、North Haven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
NH NYCからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Douglas,On behalf of NH Collection New York, I want to extend our sincerest gratitude for taking the time to share your review following your recent stay with us. Your feedback is greatly appreciated.We are thrilled to hear that you enjoyed your time with us, and we are genuinely grateful for your kind words. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the near future.Warm regards,FredRick JonesGuest Relations Manager

10/10 (非常に良い)

Isel Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the whole look and feel of the property. It’s very pretty and it’s conveniently located.
2024 年 3 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Isel Maria,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Zero issues and only positive things to say about this property!!
2024 年 3 月に 3 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Angela,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa Lopez Guest Relations Agent

10/10 (非常に良い)

Alvaro

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena ubicación y excelente servicio
2024 年 3 月に 5 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 3 月 11 日)
Estimado Sr. Alvaro,Gracias por elegir NH Collection New York Madison Avenue para su reciente estadía y por compartir su experiencia. Estamos muy contentos de que cada aspecto de su estadía haya satisfecho sus necesidades y que el servicio al cliente recibido haya estado a la altura de nuestros estándares y expectativas. Esperamos darle la bienvenida nuevamente y continuar deleitándolo y sorprendiéndolo.#FEELTHEPLACECordialmente, Julissa LopezAgente de relaciones con los huéspedes

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff, perfect room and dining was great !
2024 年 2 月に 1 泊滞在
NH New York からの返信 (投稿日 : 2024 年 3 月 2 日)
Subject: Thank You for Your Feedback, Julia!Dear Julia,Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff, enjoyed your perfect room, and had a great dining experience. We appreciate your feedback and hope to welcome you back soon.Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Ma

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Great staff!
2024 年 2 月に 1 泊滞在
NH New Yorkからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Ma,I extend my sincere gratitude to you for choosing to stay with us at NH Collection New York. Your feedback is truly appreciated, and it brings us immense joy to hear about your positive experience with our exceptional staff.We take great pride in our team's dedication to providing kind and accommodating service, and it's incredibly rewarding to know that their efforts have made a difference during your stay.It would be our utmost pleasure to welcome you back to our hotel in the near future.Warm regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Christopher、wake forest

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Functional, clean, modern hotel
2024 年 2 月に 1 泊滞在
NH New Yorkからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Christopher,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon.Warm regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Adriana

2024 年 2 月に 3 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Adriana,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Luis

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Customer need to get better
2024 年 2 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Luis,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Pedro

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it!
2024 年 2 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Pedro,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Monica、Santo Domingo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Monica,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

8/10 (良い)

TEODORO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
NH Collection NY Madison Avenueからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Teodoro,Thank you for staying with us at NH Collection New York. We truly hope that you had an amazing visit and can't wait to welcome you back. Warm Regards, Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great, especially for commuting near Grand Central. The hotel staff is very professional and friendly, but your staff appears to be under-staffed. The fitness center is awesome! The complimentary bottle of wine is a nice touch.
2024 年 1 月に 1 泊滞在
NH Collection NY Madison Avenueからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Jason, Thank you so much for staying with us at NH Collection New York. It's great to hear that you enjoyed our prime location, fitness center and kindness from our staff. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager

8/10 (良い)

Dylan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
NH Collection New Yorkからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Dylan,Thank you for choosing NH Collection New York! We truly hope that you enjoyed your stay Your review really motivates us, and we look forward to welcoming you back soon. Should you ever crave another delightful stay, we're just a reservation away!Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Elin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 28 日)
Dear Elin,We appreciate you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

2/10 (非常に不満)

Mitchell

Didn’t get to stay here. This place is a waste of your time.
2023 年 12 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Mitchell,On behalf of our team, we apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally. Please feel free to reach out to our Guest Relations Team. We are committed to ensuring your satisfaction and would like to discuss how we can make it right for you. Looking forward to hearing from you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Sara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2023 年 12 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Sara,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Elizabeth

グループ旅行
Great stay
Great customer service, clean room and very friendly staff.
2023 年 12 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Elizabeth,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

8/10 (良い)

Bernardo、Lausanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check out they have hidden fees called “amenity fee” Even if you don’t use them and they don’t advertise. The hotel is ok but this bad practice just made it not to have a good rating.
2023 年 12 月に 2 泊滞在
NH Collection からの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Mr. Bernardo,Thank you for staying with us at NH Collection New York. Despite the miscommunication about the facility fees, overall we hope that you had a pleasant stay here in the hotel. Upon your next visit to NH Collection New York, please reach out to me at the hotel as I would love to look after your accommodations. We sincerely apologize for any inconvenience this may have caused.We hope to welcome you back soon.Warm Regards,Fredrick JonesGuest Relations Manager

8/10 (良い)

Lea

2023 年 12 月に 5 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Lea,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

8/10 (良い)

Fatmir

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 2 泊滞在
NH Collection NYからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Fatmir,Thank you for staying with us at NH Collection New York and sharing your positive review. Overall we hope that it was an amazing stay. We looked forward to seeing you again soon. Warm regards,Fredrick Jones Guest Relations Manager

8/10 (良い)

Rohit

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was good. The staff was super nice but the room- especially calling it a premier room is misleading! Also Expedia messed up my booking.
2023 年 12 月に 9 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Rohit,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. However, we are sorry that there were some issues when you booked through Expedia that affected your experience a bit. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Catrin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
NH Collection New York からの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Catrin,Thank you for staying with us at NH Collection New York and sharing your positive experience. We hope that you enjoyed our convenient location, beautiful hotel. Looking forward to welcoming you back for another great stay in the near future. Best regards,Fredrick JonesGuest Relations Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
The isolation in between the rooms is really bad
2023 年 12 月に 6 泊滞在
NH Collection New York からの返信 (投稿日 : 2023 年 12 月 23 日)
Dear Guest,Thank you for staying with us. Overall we hope that you had a great experience here at NH Collection New York. Your feedback about the isolation is important us and we will look into this. Wishing you an amazing holiday and hope to welcome you back soon. Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Joanna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely hotel with helpful staff. It was a great location to access various parts of NYC by public transportation and walking. Good eating options nearby as well.I also appreciated having a fridge and kettle in the room. My only suggestion is to include glasses, in addition to paper cups for coffee and tea.
2023 年 12 月に 5 泊滞在
NH New York からの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Joanna,Thank you for choosing NH Collection New York and sharing your positive experience. I'm delighted to hear you enjoyed our convenient location, helpful staff, and the amenities in your room. Your suggestion about including glasses is noted, and we'll certainly consider it for future improvements. We look forward to welcoming you back for another great stay.Best regards,Fredrick JonesGuest Relations Manager

2/10 (非常に不満)

Nina

家族旅行
気になった点 : 設備とサービス
They promised a free wine bottle with every booking that I never got. Downstairs smells like sewage. Overpriced.
2023 年 12 月に 1 泊滞在
NH New York からの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Nina,I sincerely apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally.Please feel free to reach out to me at the hotel. I am committed to ensuring your satisfaction and would like to discuss how we can make it right for you.Looking forward to hearing from you.Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Christy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend in NYC
Great stay and the cleaning crew was exceptional.
2023 年 12 月に 5 泊滞在
NH Madison Avenue からの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Christy,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean, tidy and had a great stay. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Erin

2023 年 12 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear Erin,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Rufus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and the staff was professional.
2023 年 12 月に 1 泊滞在
NH New Yorkからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Rufus,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean and appreciated the professionalism of our staff. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

8/10 (良い)

carlos fausto gonzalez

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 4 泊滞在
Julissa Lからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Carlos Fausto Gonzalez,hank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
NH Collection NY からの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for your posting rating. We hope you enjoyed your stay and look forward to welcoming you back in the near future. Warm regards,Fredrick JonesGuest Relations Manager

8/10 (良い)

Lars

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NH maddison
Nice location, modern hotel, newly renovated. Beds soft and comfortable however frames of beds are wobbly. With two average sized people the bed shakes to such an extent that the other person is woken
2023 年 12 月に 3 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Lars,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Rubén

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service, beautiful lobby and good room, we didn’t have any good view but it was really spacious and comfy
2023 年 11 月に 7 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Ruben,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Neil

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
New Yorkからの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Neil,Thank you for choosing to stay with us at NH Collection New York. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

10/10 (非常に良い)

Juan Miguel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent very elegant
2023 年 9 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Juan Miguel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

4/10 (不満)

Tania Yolanda

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
They really need to change the service level of the staff, a couple of them tried to be kind but the rest are very cold and stiff. Not the treatment I expected from NH. Finally the rooms are too small and not very comfy space. I don’t plan to stay here again.
2023 年 11 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 28 日)
Querida Tania Yolanda,Gracias por elegir NH Collection New York Madison Avenue para su estancia pasada y apreciamos sus comentarios. Nos gustaría ofrecerle nuestras más sinceras disculpas si algún miembro de nuestro equipo no fue amable y profesional durante sus intercambios con usted. Tenga la seguridad de que se llevará a cabo una investigación completa sobre el problema que experimentó para que se puedan tomar todas las medidas necesarias para evitar que ocurra en el futuro. Quedo a su disposición si desea comunicarse directamente y haré todo lo posible para restaurar su confianza en nuestra marca y cuidar de usted personalmente.Con agradecimiento y cálidos deseos navideños,Julissa LopezGuest Relations Agentgr.nhcollectionnewyork@nh-hotels.com

6/10 (普通)

Renee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was too small...Customer Service was great though.
2023 年 11 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 24 日)
Dear Renee, Thank you for choosing NH Collection New York Madison Avenue. We appreciate you for sharing with us and other fellows' travelers your experience while you were here with us. We are truly sorry that the room size wasn't up to your standards; we hope we can welcome you back and that we can assist you with providing and recommending different categories of rooms that will meet your needs. We are pleased to hear that our team was attentive, and the service was up to our standards. please allow us to welcome you back and to create a better experience for you and your loved ones. #FEELTHEPLACEWarmly, Julissa Lopez Guest Relations Agent

8/10 (良い)

aurelie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
dommage
Séjour convenable dans un hôtel très bien placé et à la décoration moderne. Le restaurant est bon avec des prix corrects pour New York. Seul petit bémol étant le front desk, ou nous avons eu affaire à du personnel pas très sympathique et surtout pas arrangeant du tout, nous avions demandé un late check-out qu'il fallait attendre le matin même pour être certain d'avoir et le jour j, ils voulaient nous faire payer 400 dollars pour rester jusqu'a 19H00, soit plus que le prix d'une nuit...
2023 年 11 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 24 日)
Cher Dommage,Merci d'avoir choisi le NH Collection New York Madison Avenue comme hôtel de préférence dans cette Big Apple.Nous vous remercions d'avoir pris le temps et de partager vos commentaires les plus honnêtes. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement et la décoration de l'hôtel ainsi que le restaurant Serafina. Cependant, nous sommes désolés d'apprendre que vous ne vous êtes pas senti accueilli ou n'avez pas reçu l'attention que vous méritez à votre arrivée et que vous n'avez pas répondu à vos demandes. Les départs tardifs sont soumis à disponibilité et à des frais supplémentaires. Si nous ne sommes pas en mesure d'honorer votre demande, une bagagerie gratuite est toujours disponible jusqu'à votre heure de départ, un accès au Wi-Fi, des toilettes publiques et des rafraîchissements à notre Mad Bar & Lounge pour votre confort. Nous sommes désolés qu'en raison de notre disponibilité, nous n'ayons pas pu répondre à votre demande. Nous espérons vous accueillir à nouveau dans un avenir proche et pouvoir modifier votre expérience.Cordialement,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great!
2023 年 10 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Paul,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELEXTRAORDINARY Warmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2023 年 11 月に 3 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Laura,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Jesus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gusto mucho el estilo de este hotel de NH en NY, una arquitectura muy Art deco que es fantastica, adicional las amenidades y servicio fue maravilloso, una estancia muy agradable
2023 年 11 月に 2 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 9 日)
Querido Sr. Jesus,¡Muchas gracias por elegirnos como su hotel de preferencia en esta hermosa ciudad de Nueva York!Agradecemos enormemente sus comentarios sobre su experiencia aquí con nosotros. Estamos encantados de saber que disfrutó muchísimo de su estancia y apreció el estilo moderno de nuestro hotel.Esperamos darle la bienvenida a usted y a su familia en el futuro y continuar creando experiencias aún más maravillosas. Aquí estamos siempre listos para satisfacer todas sus necesidades. ¡Gracias por visitarnos!Con mucho aprecio,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Julissa Lからの返信 (投稿日 : 2023 年 11 月 27 日)
Dear Alexis,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Joseph

2023 年 10 月に 3 泊滞在
GUEST RELATIONS TEAMからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Joseph,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

8/10 (良い)

Camilla

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Bra läge men hade större förändringar
Hade kanske lite för höga förväntningar. Rummet vi fick var ganska litet helt ok badrum. AC’n lät ganska mycket och stängde man av den så försvann luften i rummet det blev varmt. Detta var absolut det sämsta. Mycket irriterande.Sängen var skön lika så den ena kudden. Vi provade aldrig hotellets frukost. Däremot åt vi ett antal gånger där på kvällen maten var helt ok. Personalen är vänlig. Men kommer jag tillbaka till NY så kommer jag nog att prova något annat. Det som var bäst var att det var rent o läget men inte värt pengarna.
2023 年 10 月に 6 泊滞在
GUEST RELATIONS TEAMからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Camilla,We would like to express our heartfelt gratitude for selecting NH Collection New York Madison Avenue. Thank you for dedicating your valuable time to share your feedback, filled with kindness and honesty. We are extremely pleased to learn that your previous experience staying with us was a positive one. We sincerely apologize for any disappointment you may have experienced regarding the room size not meeting your expectations. We eagerly look forward to your return in the near future, as we strive to consistently enhance your experience. Let our Guest Relations team accompany you. We are delighted to assist you and suggest a larger room that will perfectly meet your expectations. #FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place.
2023 年 10 月に 2 泊滞在
GUEST RELATIONS TEAMからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Mike,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you. #FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent