ディナーに営業

ホテル ベルクレアーの口コミ

4 out of 5
ホテル ベルクレアー
2175 Broadway, New York, NY

口コミ

8.8

非常に良い

評価 10 - 1513 件の口コミ中 905 件が非常に良い" "
評価 8 - 1513 件の口コミ中 406 件が良い" "
評価 6 - 1513 件の口コミ中 125 件が普通" "
評価 4 - 1513 件の口コミ中 49 件が不満" "
評価 2 - 1513 件の口コミ中 28 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

??

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
朝食を取るのにレジに長蛇の列。これが毎日のことなのでそこだけなんとかしてほしい。
2023 年 12 月に 8 泊滞在
Angel Emmanuelからの返信 (投稿日 : 2024 年 2 月 3 日)
We're so sorry that you experienced such long lines at the cafe. That's why our vouchers are able to use from open to close (7:30am-4:30pm) so people have the option to patronize the cafe at times of lower volume. We hope this helps for future visits!-Angel EmmanuelGuest Relations Ambassador

10/10 (非常に良い)

Hiroshi

2023 年 9 月に 3 泊滞在
JonathanQからの返信 (投稿日 : 2023 年 10 月 21 日)
Hello Hiroshi, Thank you for the 5-stars! We look forward to welcoming you back!Warm regards,Jonathan QuezadaDirector of Front Office

8/10 (良い)

Sachiko

2023 年 9 月に 5 泊滞在
Benedict M.からの返信 (投稿日 : 2023 年 10 月 6 日)
Sachiko,Greetings!!! Thank you so much for the comments. Be safe and we hope to see you soon...

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
JonathanQからの返信 (投稿日 : 2023 年 9 月 10 日)
Hello Traveler, Thank you for the 5-stars! We look forward to your return!Warm regards,Jonathan QuezadaDirector of Front Office

8/10 (良い)

AZUSA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かで安全・便利なエリアとシンプルだが気の利いたサービス
コロナのため久々のNYC。これまでいろいろなホテルに泊ままりましたが、このホテルはなかなかお勧めです。古い建物で設備もシンプルですが、NYCのホテルにしては部屋が広めで、夜も車やサイレンの音もあまり聞こえない静かさは助かります。地下鉄の77th St. と72nd St.のどちらの駅も徒歩圏で、Fairway MarketやTrader Joe’sなどちょっとしたグロッサリーを買うお店も近くにあります。滞在中はフロントにお願いすればボトルのお水はいつでももらえますし、朝食として1日一人10ドルのクーポンがもらえて、ホテルのロビーか隣接するカフェで飲み物やペストリー、サンドイッチなどが買えます。毎日じゃないようですが平日夕方に1時間コンプリメンタリーのワイン・レセプションが開かれていいました。ホテルの人たちは皆フレンドリーで、大都市のチェーンではないようなアットホームさがありました。部屋に冷蔵庫がなく有料(1日30ドル)なのだけは残念で、寒い季節はバスタブのない部屋だとちょっと辛いかもしれないと思いましたが、居心地がよいので今後定宿の一つにしようかと思います。
2023 年 8 月に 1 泊滞在
Benedict M.からの返信 (投稿日 : 2023 年 8 月 24 日)
Azusa,ご挨拶!!! 親切なレビューをありがとうございます。 ベレクレアで楽しい時間をお過ごしいただければ幸いです。 安全にお過ごしください。またすぐにお会いできることを楽しみにしています。

6/10 (普通)

YUSUKE

気になった点 : 清潔度
2023 年 7 月に 8 泊滞在
Benedict M.からの返信 (投稿日 : 2023 年 7 月 31 日)
Yusuke,Greetings!!! Thank you so much for the comments. Be safe and we hope to welcome you back soon....

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
古き良きホテルという感じです。ホテルのスタッフも優しくして頂きました。また立地的にも良い面があり駅が近いことやセントラルパークが近くにあり観光しに行くのならとても良い場だと思いました。
2023 年 3 月に 9 泊滞在
Benedict Mからの返信 (投稿日 : 2023 年 3 月 28 日)
ご挨拶!!!! コメントありがとうございます。 安全にお過ごしください。またお会いしましょう。

8/10 (良い)

MAYUKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
場所の静かさとアクセスはちょうど良い。お部屋は最近改装したのか綺麗でした。 おすすめ出来るいいホテル。
2022 年 5 月に 2 泊滞在
JonathanQからの返信 (投稿日 : 2022 年 6 月 12 日)
Greetings Mayuko, It is great to hear that you enjoyed our newly renovated rooms. Our renovations are 90% finished! Thank you for recommending our hotel, we look forward to your return. Warm regards, Jonathan Quezada Director of Front Office

10/10 (非常に良い)

Shaoming

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice bakery for breakfast.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

T'Keyah

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Hotel Would Recommend To Everyone, Great Services, Great Stuff Their Very Helpful, Any Area You Gotta Be Safe But The Area Is Proper Meaning Far From Urban/Ghetto.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Ali

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel in an excellent location. Internet connection is not good. Keeps getting disconnected. Also did not offer upgrade and no VIP perks
2024 年 4 月に 14 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for your feedback. We're glad you appreciated our hotel's excellent location. We apologize for any inconvenience you experienced with the internet connection and for the lack of VIP perks or upgrade offered during your stay. Please note that upgrades are subject to availability. Your feedback is valuable to us, and we'll work to address these issues to ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.

10/10 (非常に良い)

Lois、Lewisburg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is wonderful and parking is readily available within easy walking distance. Our room was extremely quiet. The downside is that the elevator was not working on more than one occasion.
2024 年 4 月に 2 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our wonderful location and the quietness of your room. However, we apologize for the inconvenience caused by the elevator not working on multiple occasions. Your feedback is important to us, and we'll address this issue promptly to ensure a smoother experience for our guests in the future. We appreciate your stay and hope to welcome you back for an improved experience soon.

8/10 (良い)

Ulrich

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you for your review and for choosing Hotel Belleclaire. We're glad you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please let us know. We hope to welcome you back soon!

8/10 (良い)

Georgia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely, modern hotel in the Upper West Side. It is nicely updated in a convenient location. The walls of the hotel are paper thin, I could hear the conversation of rooms next to mine.
2024 年 4 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for providing us with your feedback. We look forward to welcoming you back the next time your travels bring you to the NYC area

10/10 (非常に良い)

Jaylen Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, friendly staff 10/10 would stay again!!
2024 年 4 月に 3 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 21 日)
hank you for the glowing review! We're thrilled to hear you found our place clean with friendly staff. We'd love to host you again in the future. If there's anything we can do to make your next stay even better, just let us know. Safe travels!

8/10 (良い)

Tara

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay after initially getting a room that was incredibly tiny and didn't have a closet and no room to even open my suitcase...They upgraded me to a great room after I complained and I was very grateful. They also say they have laundry facilities on site but they don't- you can send clothes out to be dry-cleaned but they don't have laundry onsite. There are 2 fold and wash places close by - cost about $15 to get a load done. The vouchers for breakfast are great and the bakery is really good and well organized and friendly. Using the vouchers are the restaurant was an ordeal- and also the restaurant doesn't have accurate hours/ kitchen hours posted either. Despite that, the staff are great and super helpful and the location is really great.
2024 年 4 月に 8 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for your feedback. We apologize for any inconvenience with the initial room size. Please note that room sizes correspond with the category booked. We're glad we could address this promptly and that you enjoyed the upgraded room and breakfast vouchers. We'll work on improving the voucher process and ensuring accurate information about our amenities. We appreciate your kind words about our staff and the hotel's location. We hope to welcome you back for an even better experience.

10/10 (非常に良い)

Angel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for the 5-star review! We're thrilled you enjoyed your stay at Hotel Belleclaire. We hope to welcome you back again soon!

10/10 (非常に良い)

Chelsea

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel Belleclaire was the perfect place for our NYC trip. We were showing the city to our kids, 7 and 9, and this was one of the few properties with a family room setup. We originally booked a suite/parlor, but upon arrival, they surprised us with an upgrade to a proper two-room accommodation. The rooms were immaculate, spacious and appointed with simple elegance. They vouchers they provided allowed us to have a delicious breakfast at their onsite French bakery, Mille-Feuille, every day before setting off. The hotel is situated 3 blocks from Central Park and the Natural History Museum, and is only 2 blocks from a subway station. I look forward to staying here again and would recommend it to anyone, but especially those traveling with children that you don’t want to sleep in the same room with during vacation!
2024 年 4 月に 4 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 18 日)
Good morning,Hope all is well! We are delighted that you enjoyed your stay with us. Thanks for the awesome feedback. It sounds like you had a fantastic experience at Hotel Belleclaire! Their thoughtful upgrade and family-friendly accommodations must have made your NYC trip even more memorable. The proximity to Central Park and the Natural History Museum is definitely a plus, allowing for easy access to some of the city's iconic attractions. Starting the day with breakfast at Mille-Feuille sounds delightful too! It's great to hear that you would recommend the hotel, particularly for families traveling with children. Thanks for sharing your positive review!Thank You,Belleclaire Team

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
perfect location. Always quiet and comfortable
2024 年 4 月に 2 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you for the 5-star review! We're thrilled you enjoyed your stay at Hotel Belleclaire. We hope to welcome you back again soon!

10/10 (非常に良い)

LILLIAN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location in Upper West Side. Competent Friendly staff. Clean spacious rooms. All round excellent hotel. Highly recommend.
2024 年 4 月に 2 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 17 日)
Good morning,Hope all is well! That sounds like a fantastic experience! It's always great to find a hotel that ticks all the boxes. The Upper West Side is such a vibrant area in New York City, and having a clean and spacious room with friendly staff can truly enhance your stay. Thanks for sharing your recommendation! If you have any other experiences or places you'd like to share, feel free to let me know.Thank You,Belleclaire Team

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gotta be the best apartment building-turned-hotel out there. Hallways and elevators are a little tight but the rooms are nice, particularly the suite we stayed in. Walkable to a bunch of theaters (including the Beacon) and better than good restaurants.
2024 年 4 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for the 5 out of 5 rating!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Feels like home, Belleclaire hotel. Fun to start the day w/Central Park run and after yoghurt, coffee, croissants and financiers from Mille Feuille bakery below our rooms. No bath tub this time so I didn’t buy bathbombs from Lush, also below. Quiet rooms thanks to quiet guests because all sounds from hallway are heard. Lovely stay with high sleep quality, comfortable bed, great soaps/conditioner/body wash, a/c and heat control. Nice to get bottle of wine in the room and electric tea kettle. Thank you Belleclaire!
2024 年 4 月に 5 泊滞在
Michael からの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you so much for your response! We look forward to seeing you and welcoming you again soon.!

8/10 (良い)

Yves

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very pleasant stay at the Belleclaire hotel. Our room was large and comfortable and the staff was always very pleasant and helpful. The included breakfast is served in a small adjoining french bakery. They serve delicious pastries and coffee or sandwiches; there is however very little space available to eat and most of the time, we had to bring our breakfast to our room.
2024 年 4 月に 6 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 17 日)
Good morning,Hope all is well! It sounds like you had a lovely experience overall at the Belleclaire hotel! A spacious and comfortable room along with friendly and helpful staff can truly make a difference in a stay. It's great that the hotel offers breakfast from a nearby French bakery, although it's a shame there isn't enough space to comfortably enjoy it on-site. Taking breakfast back to your room can still be a nice way to start the day, though. Thank You for taking the time and we appreciate your review. Thank You,Belleclaire Team

10/10 (非常に良い)

Jessica Jandric

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location, amazing bakery on 1st floor for bfast
2024 年 4 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your feedback! We look forward to seeing you again soon.

8/10 (良い)

An

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Een uitstekend hotel. De WiFi kon beter en het is een horig hotel maar vooral de goede bedden, de mooie kamer en de gezelligheid in het hotel maakte van dit hotel een pareltje. Goede prijs/kwaliteit. Leuk ontbijt uit het inpandig bakkerijtje. Het werken met de vouchers was top. Je kon voor 10 dollar per persoon spenderen voor ontbijt of je kon de voucher ook de gebruiken in de restaurant voor het diner. Zeer vriendelijk personeel en heel behulpzaam. Een aanrader dit hotel.
2024 年 4 月に 7 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you so much for your response and feedback. We value your feedback and look forward to welcoming you back soon.

10/10 (非常に良い)

MaryAnn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and helpful. Rooms were clean and comfortable. Area was perfect for museums and Central Park strolling!
2024 年 4 月に 3 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 12 日)
Good afternoon,That sounds like a fantastic experience! Friendly staff and clean, comfortable rooms can make all the difference in a hotel stay. And being in a convenient location for exploring museums and enjoying leisurely walks in Central Park adds to the charm. We appreciate your business and looking forward to your next visit.Thank You,Belleclaire Team

10/10 (非常に良い)

Robert Cecil Brooks

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was stunning and clean! The mattress was so comfortable and cozy. Food was delicious too!!!!
2024 年 2 月に 1 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 12 日)
Good afternoon,It sounds like you had an amazing experience! A comfortable mattress can really make all the difference in ensuring a good night's sleep, and delicious food adds an extra layer of enjoyment to any experience.We are delighted you enjoyed your stay with us, and we look forward to your next visit. Thank You,Belleclaire Team

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very modern, high ceilings and spotless. All helped to compensate for an 8'x 10' room.
2024 年 4 月に 4 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your feedback.We're pleased you enjoyed our modern design, high ceilings, and cleanliness. Your satisfaction is important to us. We hope to welcome you back soon.

10/10 (非常に良い)

Kaitlin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!!
2024 年 4 月に 1 泊滞在
Cristianからの返信 (投稿日 : 2024 年 4 月 12 日)
Good afternoon,I'm glad to hear that you had a great stay! Whether it was at a hotel, Airbnb, or somewhere else, it's always wonderful to have a positive experience. Anything particularly memorable about your stay?Thank You,Belleclaire Team

10/10 (非常に良い)

Diana

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely a great deal! Would stay there again in a heartbeat!
2024 年 4 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for 5 out 5 reivew.

8/10 (良い)

Colin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice
2024 年 4 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for your review and feedback!

2/10 (非常に不満)

Andrew

家族旅行
気になった点 : スタッフとサービス
The rate included a free bottle of wine. When we checked in that they ran out of wine. New York has no wine... you can buy at least 3 places next door. Obviously, it was false advertising and sales practice. Find a more honest place.
2024 年 4 月に 1 泊滞在
Michael からの返信 (投稿日 : 2024 年 4 月 8 日)
We are so sorry to hear that your stay was less than satisfactory. We have wine readily available at the desk and we are sorry to hear that you did not get what was promised to you in your booking.

10/10 (非常に良い)

CHARLES

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I alway stay here pricey but worth it
2024 年 4 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you so much for your review and feedback.

10/10 (非常に良い)

Margaret

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff
2024 年 3 月に 4 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your kind words! We're glad you had a positive experience with our staff. We strive to provide excellent service to all our customers. If you have any further feedback or questions, feel free to reach out. We appreciate your support!

10/10 (非常に良い)

Anjali

2024 年 4 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for the review. We look forward to seeing you again soon.

8/10 (良い)

Ellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel, polite and efgicoent staff. Only concerns are around accessibility, but that is based on my limitations.
2024 年 3 月に 2 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for your review and feedback. We look forward to welcoming you back. soon.

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location and a recent renovation make this a good choice.
2024 年 4 月に 1 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
AngelEからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the 5 stars!

10/10 (非常に良い)

Tafflyn

2024 年 3 月に 4 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your review and feedback. We look forward to seeing you again soon.

2/10 (非常に不満)

monica

家族旅行
気になった点 : 清潔度、スタッフとサービス
My family and I stayed for 4 nights 5 days and it was a nightmare. The staff is rude, unpleasant and aggressive. They state it’s non smoking but when on my first day the second floor smelled full of weed and our room smelled and so did our clothes they stated that’s normal now days and refused to address the issue. They were rude to my family and I and I felt attacked
2024 年 3 月に 3 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 1 日)
I'm truly sorry to hear about your disappointing experience at the hotel. It's incredibly frustrating when the reality falls short of expectations, especially when it affects the enjoyment of your family's trip. Issues like the smell of smoke in non-smoking areas are serious concerns, and also, concerning that the staff didn't address the issue appropriately or provide satisfactory assistance. We Thank you for taking the time to bring these matters to our attention, so we are able to learn and teach from them.

6/10 (普通)

Adriana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Didn’t experience any vip difference with Expedia but the hotel area is really nice.
2024 年 3 月に 4 泊滞在
Michaelからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for providing us with your feedback. We look forward to seeing you again soon.

10/10 (非常に良い)

Lisha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice, clean, the staff very attentive. We got a king room and it was a nice size for NYC.
2024 年 3 月に 1 泊滞在
Michael からの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay with us and found our hotel to be very nice and clean. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's wonderful to hear that you found our staff to be attentive.We're glad that you enjoyed your king room. In a bustling city like NYC, space can sometimes be a luxury, and we're pleased that you found the room size to be accommodating.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon!Warm regards,

4/10 (不満)

Marco Alberto Navarro

Michaelからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your review in regard to your most recent stay with us.

10/10 (非常に良い)

Juan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
AngelEmmanuelからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to share your feedback. We appreciate your comments and hope to welcome you back soon.

8/10 (良い)

Martha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful, quaint property. Nice size room and bathroom for NY City. Clean. Our room had a great view of Broadway. Secure. We would have liked written instructions in room on how to obtain internet access. We had 3 individuals and each day we had 3 towels, but we had to ask for a 3rd wash cloth. Unfortunate, consistent cigarette smoke smell in the hall- unclear where coming from, but suspect staff closet area. BUT fortunately did not seep into room. We would return.
2024 年 3 月に 4 泊滞在
AngelEmmanuelからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear valued guest,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the beautiful view of Broadway from your room and found our property clean and secure.Your feedback regarding the need for written instructions for internet access is duly noted, and we'll work on implementing this for future guests' convenience.We apologize for the inconvenience regarding the shortage of washcloths and the occasional cigarette smoke smell in the hallway. Rest assured, we'll address these issues promptly to ensure a more seamless experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back to our property in the future.

10/10 (非常に良い)

Michele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Small room No drawers for clothes or accessories Poor heating system Shower took too long to heat terrible pillows noises from other rooms
2024 年 3 月に 3 泊滞在
Cristianからの返信 (投稿日 : 2024 年 3 月 29 日)
Good afternoon,We are sorry to hear that you encounter all these problems in your room. Did you contact the manager on duty during your stay? I can assure you that we have bigger rooms available for a small fee, as all rooms vary. We hope you decide to give us another chance and if you do, please contact us directly, so we arrange a better room. Thank You,Belleclaire Team

10/10 (非常に良い)

Angelina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very friendly and the cafe attached to the hotel had some of the best chai I’ve ever had!
2024 年 3 月に 4 泊滞在
AngelEmmanuelからの返信 (投稿日 : 2024 年 3 月 27 日)
Angelina, It sounds like you had a wonderful experience at the hotel cafe! There's something special about finding a cozy spot with friendly staff and delicious chai. It's those little details that can make a stay memorable. If you ever get the chance to visit again, perhaps you'll be able to enjoy another cup of that amazing chai!

2/10 (非常に不満)

monica

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
I didn’t like how rude managers and front desk staff was. Didn’t like our room smelled like weed out clothes smelled after they moved our room at 1am and unsafe hostile environment I felt uncomfortable and I was disrespected. The kind people were the bellman snd housekeeping
2024 年 3 月に 1 泊滞在
Front office からの返信 (投稿日 : 2024 年 3 月 26 日)
I'm truly sorry to hear about your negative experience at Hotel Belleclaire. It's disappointing to learn that you encountered rudeness from managers and front desk staff, as well as discomfort due to the smell of weed in your room and feeling unsafe in the environment. Every guest deserves to feel respected and comfortable during their stay, and it's clear that this was not the case for you.Your feedback regarding the kind treatment from the bellman and housekeeping staff is appreciated, and I hope their hospitality was able to somewhat mitigate the negative aspects of your stay.I

6/10 (普通)

Stacey

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Our room (#521) smelled like a combination of moth balls and sewage. We requested a new room and the receptionist said, “no.” Instead they told us that they would bring up an air machine and spray the room while we were out. My step-son went back to the receptionist after being in the smelly room for a few minutes and managed to get us a new room. The new room was very quiet, comfortable and did not smell.
2024 年 3 月に 1 泊滞在
Michael からの返信 (投稿日 : 2024 年 3 月 26 日)
I'm sorry to hear about the unpleasant odor you experienced in your initial room at Hotel Belleclaire. It's disappointing that your request for a new room wasn't initially accommodated, and I understand how frustrating it must have been to encounter resistance from the receptionist.However, I'm glad to hear that your step-son was able to eventually secure a new room for you, which was comfortable, quiet, and free from unpleasant smells. It's essential that guests feel comfortable and satisfied with their accommodations, and it seems that the hotel was able to rectify the situation for you..I hope that despite the initial inconvenience, you were able to enjoy the rest of your stay in New York City. Should you choose to stay at Hotel Belleclaire again in the future, I hope it will be a more pleasant experience from start to finish.

4/10 (不満)

Steven

2024 年 3 月に 2 泊滞在
Michaelからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your review and feedback!