フロント

ハンプトン イン マンハッタン / タイムズ スクエア サウスの口コミ

2.5 out of 5

口コミ

7.0

良い

評価 10 - 1333 件の口コミ中 341 件が非常に良い" "
評価 8 - 1333 件の口コミ中 349 件が良い" "
評価 6 - 1333 件の口コミ中 313 件が普通" "
評価 4 - 1333 件の口コミ中 178 件が不満" "
評価 2 - 1333 件の口コミ中 152 件が非常に不満" "

7.0/10

清潔度

7.6/10

スタッフとサービス

6.6/10

設備とサービス

6.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Mai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Area General Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mai, Thank you for the wonderful rating for Hampton Inn Manhattan/Times Square South. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

YASUAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
チェックインの時ルームクリーンはリクエストの時と説明されましたが、結局毎日来てくれました。部屋にセイフティBOXが無く少し不便(不安)でした。駅やレストランからは近く便利な場所です。朝食付きが有難かったのですが、野菜はポテトだけでした。部屋のシャワーヘッドがホース付きでなく壁に固定であり使いづらかったですが、それ以外は大丈夫でした
2023 年 9 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear YASUAKI, We appreciate you choosing Hampton Inn Manhattan/Times Square South for your stay. Our team aims to provide flexibility with room cleaning preferences and ensure convenient accommodations for our guests. We appreciate your feedback regarding the safety box and breakfast options. Your comments will be taken into account as we continually work to enhance our guests' enjoyment. It was a pleasure hosting you, and we hope to welcome you back for a more fulfilling experience next time you return to our area.Warmest Regards,Laurie MiskoGeneral Manager

2/10 (非常に不満)

ERIKO

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
人手がないとかで3泊したのに清掃に入ってくれず、3日めにこちらから催促してタオル類、トイレットペーパー持ってきてもらった。 朝食は毎日代わり種類もあり美味しくてよかった。 外で食べればとにかく高いニューヨーク凄く助かりました。
2023 年 7 月に 3 泊滞在
General Manager からの返信 (投稿日 : 2023 年 7 月 6 日)
Dear ERIKO, Thank you very much for staying with us. We are happy that you enjoyed our breakfast. We apologize for any housekeeping oversights you encountered during your visit. We take the cleanliness of our rooms very seriously, and your feedback has been shared with our associates to ensure this is not repeated. We hold ourselves to extremely high standards, and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to New York.Warmest Regards,Laurie MiskoGeneral Manager

4/10 (不満)

Yuichi

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
エレベーターが混んでいる。部屋のエアコンの匂いがひどい。部屋が狭い。朝食サービスはありがたい。
2022 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2022 年 9 月 6 日)
Dear Yuichi, Thank you for taking the time to review our hotel. We hope you will accept our apologies for the disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. Also, we want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We hope you will consider giving us another chance to make a much better impression.Warmest Regards,Laurie MiskoGeneral Manager

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
立地は最高、建物がちょっと・・・
ミュージカルを観に行くのが目的の旅行だったので、立地的には最高でした。ただ、夜中じゅうやかましいこと、エアコンが壊れていること、エレベーターが2機しかなく、宿泊客のキャパに全く追い付いていない(待てど暮らせどなかなか来ない)こと、朝食のスペースが狭く、混雑していて座るスペースを確保するのが困難なこと、朝食がかなりしょぼい(これはNY全般でいえることかもしれませんが)ことが気になりました。ホテルが高いNYではこんなものなのかもしれませんが。
2022 年 4 月に 2 泊滞在
Adnanからの返信 (投稿日 : 2022 年 5 月 8 日)
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We're sorry you had a bad experience.

8/10 (良い)

MIKAKO

良かった点 : スタッフとサービス、設備とサービス
受付の人が優しかったです!
2022 年 1 月に 5 泊滞在
Adnanからの返信 (投稿日 : 2022 年 1 月 30 日)
Thank you for your wonderful feedback.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
タイムズスクエアの近くで立地的に観光には最高の場所で価格も他と比較しても安価であったので予約しました。 三泊しましたが、観光に時間を費やせたので非常に良かったです。しかしながら、トイレ・バスに清潔感を感じませんでした。
2021 年 9 月に 3 泊滞在
Camille - Front Desk Supervisor からの返信 (投稿日 : 2021 年 9 月 11 日)
Thank you so much for taking the time out to give us a review. Your kind words are most greatly appreciated! It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. I would also like to assure you that we have addressed your concerns with the appropriate department heads, as this will enable us to prevent future guests from experiencing similar inconveniences. Hoping that this will not deter you from staying with us in the future and prompt you to return to the Hampton Inn and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

8/10 (良い)

Viky

家族旅行
良かった点 : スタッフとサービス、設備とサービス
Personal amable
2024 年 3 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Viky, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at the Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Maria、Orlando

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Maria, On behalf of our team at the Hampton Inn Manhattan/Times Square South, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Hannah

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Hannah, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a lovely experience here at the Hampton Inn Manhattan/Times Square South. We look forward to welcoming you back on your next visit!Warmest Regards,Laurie MiskoArea General Manager

4/10 (不満)

Ana

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The check in was a breeze. However the stay was a different case. The bathroom ceiling was leaking. They moved us to another room but that room was worse. The main door didn’t shut close, there was an opening a gap about an inch which made us feel unsafe. Secondly we couldn’t use the fridge for two days because it didn’t close properly and built up a block of ice. The surrounding area is sketchy, a lot of homeless and drug users. The staff was friendly but the facility needs major improvement.
2024 年 4 月に 6 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Ana, We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We take safety precautions very seriously, and we appreciate you bringing this to our attention. We will address this appropriately with our team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
For our girls trip this was perfect for the location and value.
2024 年 4 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Laura, Thank you for the kind review. We are pleased that everything went great for you and your friends during your visit and that our wonderful location made it even better. We are glad to read how much you enjoyed your Hampton Inn Manhattan/Times Square South stay. We aim to deliver excellent value at a great price, so it is lovely to know this was your experience. We appreciate your business and hope to welcome you again the next time you're in the area.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Sylvie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La chambre très propre, la literie tres confortable. Hôtel bien placé pour les déplacements vers les différents sites.
2024 年 4 月に 5 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Sylvie, Thank you for the excellent rating. We are thrilled to read about your stay and how much you enjoyed our location and our clean and comfortable beds. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you for the beautiful review of the Hampton Inn Manhattan/Times Square South; we look forward to hosting you again on your next visit to the city.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

PATRICE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Patrice, Thank you for choosing the Hampton Inn Manhattan/Times Square South. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Stephanie

家族旅行
良かった点 : 清潔度
We enjoyed our stay in NYC and at the Hampton South Manhattan location. Like other reviews, the rooms have very limited walking space, but that is to be expected in the NYC highrises. The elevator lines were long a few times, during peak times, but they moved fast and was not a problem; it just required practicing a little patience. We had some issues with housekeeping coming in when we had "do not disturb" door hanger up and walking in without warning at 5:30pm. Next time we would just keep the latch attached on the door while inside at all times. Breakfast was busy, but a well-oiled machine. Staff was present, keeping food area clean and full, immediately cleaning tables when they were unoccupied so others could sit quickly. Subway was a 2-3 block walk. We felt safe. There is a nice little pub next day, The Joyce Public House, which we went to two nights when it was storming really bad and we did not want to venture too far out.
2024 年 4 月に 4 泊滞在
Vheからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the good review.

8/10 (良い)

Adonis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice location. Friendly staff! Breakfast included is an extra convenience.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Adonis, Thank you for staying with us and your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We hope Hampton Inn Manhattan/Times Square South is your first choice whenever you visit New York. Thank you again.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Natalie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Outside was unsafe, rooms were clean
2024 年 4 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Natalie, Thank you for taking the time to review your experience at Hampton Inn Manhattan/Times Square South. Our top priority is to make sure you receive outstanding accommodations and service, so we are pleased you enjoyed our immaculate and relaxing rooms. However, we regret any discomfort you felt outside our hotel. Although we have no control over situations beyond our premises, please rest assured we strive to maintain a secure environment for every guest. It was our pleasure to host your visit, and we hope to welcome you back in the near future.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Gloria mirna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Gloria Mirna, Thank you for choosing the Hampton Inn Manhattan/Times Square South. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest Regards,Laurie MiskoArea General Manager

2/10 (非常に不満)

yasmin

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Too many issues
2024 年 4 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Yasmin, Thank you for staying with us and sharing your feedback. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Dharmesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall stay was good. Staff was nice. Parking was paid but good service. Breakfast was good too.
2024 年 3 月に 2 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Dharmesh, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at Hampton Inn Manhattan/Times Square South from check-in through check-out. We are happy to see that our staff and breakfast met your expectations. We look forward to your return and wish you all the best with your future travels.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Randy

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When I arrived I noticed a long line to check in and only one person running the desk. The lobby was small, and a little cramped. There were families with children waiting for a long time to check in. I finally checked in and there was a line for the elevators. They were taking a long time. When I got to my room, the electronic key did not work. Maintenance was called and let me in, that said they took a long while to replace the keys. The breakfast in the morning had cold omletes sitting in a warm silver tray. Who knows how long they were sitting there. I do not not recommend this particular Hampton Inn, it's the one near Times Squton 39th Street.
2024 年 4 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Randy, We appreciate you taking the time to share your review. We apologize for the inconvenience you experienced during your stay. Please accept our apologies for the wait times with check-in and the elevators. During our busiest times, especially when many families are here, the elevators get a lot of usage. Feedback such as yours allows us to continually monitor and improve our guest experience. We appreciate you bringing this to our attention. Thank you for your patience and understanding. We hope you give us another chance to provide you with the exceptional stay you deserve.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Josef

家族旅行
良かった点 : 清潔度、スタッフとサービス
Insgesamt war das Preis-Leistungs-Verhältnis ausgezeichnet, und ich kann dieses Hotel jedem empfehlen, der einen unvergesslichen Aufenthalt in New York City erleben möchte
2024 年 3 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Josef, Thank you for choosing Hampton Inn Manhattan/Times Square South and taking the time to share your experience. We are delighted that you found excellent value for money during your stay with us in New York City. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable stay. Warmest Regards,Laurie MiskoArea General Manager

4/10 (不満)

Sabri

出張
気になった点 : 清潔度、スタッフとサービス
I could not slept FTP’m elevator noise and tremor
2024 年 3 月に 2 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Sabri, Thank you for sharing your valuable feedback with us. We sincerely apologize for the disruption to your rest due to the elevator during your recent stay. Our aim is to ensure every guest enjoys a comfortable and peaceful experience, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will review this matter internally for future improvements. We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay next time you return to our area.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Luigina

家族旅行
良かった点 : 施設のコンディションと設備
Molto valida la posizione, buona la colazione. I dintorni poco sicuri
2024 年 3 月に 6 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Luigina, Thank you for your feedback regarding your recent stay at Hampton Inn Manhattan/Times Square South. We're pleased that you appreciated our convenient location and enjoyed our breakfast offerings. However, we regret you felt uneasy about our surrounding area. Ensuring the safety and security of our guests is of utmost importance to us, and we will work diligently to provide a safe environment for all our guests. We value your patronage and hope to welcome you back soon for another enjoyable stay in the future.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Veronica

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice staff very welcoming.
2024 年 3 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Veronica, Thank you for sharing your recent experience at our hotel. We're thrilled to learn that our staff made you feel welcome during your stay at Hampton Inn Manhattan/Times Square South. Providing exceptional hospitality is our top priority, and it's delightful to know that we succeeded in creating a pleasant atmosphere for you. Your kind words serve as great encouragement for us, and we look forward to welcoming you back for another enjoyable stay in the future.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

John

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff was amazing. James front desk manager was wonderful.
2024 年 3 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear John, Thank you for commenting on your recent stay at the Hampton Inn Manhattan/Times Square South. Your compliments were a pleasure to read. We are delighted to learn that our team, especially James took excellent care of you. We would love to share your compliments with the team. We appreciate your feedback and look forward to having you as our guest again.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Prashanth

出張
気になった点 : 設備とサービス、施設のコンディションと設備
The property is dingy, rooms small, the bathrooms even smaller, only 2 elevators for 32 floors. the food area is dirty and overall not a pleasant place to stay.
2024 年 3 月に 2 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Prashanth, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that this was not your experience. We are sorry for your disappointment with the size of your room and the inconvenience you experienced due to our elevators. We will share your feedback with the appropriate individuals. It was a pleasure having you as a guest, and we look forward to another opportunity to show you our commitment to having outstanding experiences.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Celeste Belen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel es very clean, the breakfast is good and the location is excellent.
2024 年 3 月に 6 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Celeste Belen, Thank you for reviewing Hampton Inn Manhattan/Times Square South regarding your recent stay. We appreciate all the generous compliments regarding our hotel. Please know that your feedback is extremely valuable to us, and we appreciate you recognizing our efforts. Thank you once more, and we look forward to hosting you again during your next visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Ngoc

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Insgesamt ist gut für günstige Preis 👍
2024 年 3 月に 6 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Ngoc, Thank you for reviewing your stay at the Hampton Inn Manhattan/Times Square South. We are thrilled to hear that you found value in our services. We are committed to providing quality experiences at affordable prices. Your satisfaction is our priority, and we look forward to welcoming you again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Ani

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Ani, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hampton Inn Manhattan/Times Square South.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Priscilla

グループ旅行
良かった点 : スタッフとサービス
This property is in a convenient location but it doesn’t seem like a very safe area. There seemed to be a few things that needed repairs during our stay but the staff was friendly.
2024 年 3 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Priscilla, We truly appreciate you being our guest and sharing your experience. We are glad you had a pleasant stay. It is very kind of you to recognize our devoted staff, and we will pass along your compliments. Your feedback about things that needed repairs is duly noted, and thank you for bringing this to our attention. Comments like yours help us continue to improve. Thank you again for staying with us; we look forward to welcoming you back for a much better experience.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Dmitry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location close to Times Square. Breakfasts are quite busy, might take some 15 minutes to get on the elevator during busy hours.
2024 年 2 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Dmitry, Thank you for sharing a high rating about your recent stay at Hampton Inn Manhattan/Times Square South. We are happy our location was convenient for your visit to all our city's many attractions, mainly Times Square. We are sincerely grateful. It is excellent to know that you enjoyed many aspects of our hotel, and we want to appreciate your patience when you experience a busy breakfast and difficulties with the elevator during busy hours. It was our pleasure to host your stay, and we look forward to your next visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Natalie, Thank you for staying at the Hampton Inn Manhattan/Times Square South. We appreciate your rating! It is excellent to know you enjoyed your time with us. We always work hard to provide a wonderful experience for all our guests. We'd love to host you again someday for yet another unforgettable visit.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Wendy

良かった点 : スタッフとサービス
Expensive for the parking 75 and can’t give it out for 24 hours I think that’s a little bit wrong that’s the only thing I really didn’t like
2024 年 3 月に 2 泊滞在
Vheからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the great review

4/10 (不満)

PAOLO

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 8 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Paola, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Surya

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast service and the food were delightful! We'll definitely visit again!
2024 年 2 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Surya, We are delighted to know how much you loved our breakfast service and food! We strive for excellence, so your feedback is especially nice to read. Thank you for choosing Hampton Inn Manhattan/Times Square South and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Mathilde Marie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hôtel sympa proche de Time et du métro ! Chambre correct et propre ! Petit déjeuner sympa par contre il faut arriver tôt!
2024 年 3 月に 5 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Mathilde Marie, Thank you for your gracious review of Hampton Inn Manhattan/Times Square South. We are glad our location was convenient for everything you wanted to do on this trip. We also appreciate that you enjoyed our breakfast. We hope to see you again on your next visit to New York.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location near Broadway shows and Times Square
2024 年 3 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Laura, Thank you for the beautiful review. We are so glad our location worked well for you and that you appreciated being close to Times Square. We are so happy you are our guest. We look forward to your next Hampton Inn Manhattan/Times Square South visit.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Simon

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Simon, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The staff are extremely kind and helpful. However, there is some room to improve. The shower stall in the room must've been repaired, as there was dry and uneven plaster on the floor of it. Housekeeping threw out the empty tissue box, but didn't replace it. They also didn't refill the empty lotion. I only went to breakfast once, as it was crowded and had long lines. However, the selection appeared to be good. The hotel staff were always friendly and pleasant to speak to, and I had no issues immediately getting my deposit back after check out, which others had mentioned in previous reviews. It's also in a convenient location. I will definitely consider staying again, just in a different room.
2024 年 2 月に 3 泊滞在
Valerie Abad-AGMからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for the comments and suggestions.

4/10 (不満)

Vasant

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Worst Hilton property, the USB adapters and electric plugs were not working even after complaining they couldn’t . The breakfast is very nice though Not at all to the mark of Hilton standards
Area General Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Vasant, We value your feedback as it helps us enhance our overall guest experience. We apologize for your concerns about the USB adapter and electric plugs. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and will use them in our property plans. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Ana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Are stay was very good...staffs very friendly bed was comfortable...breakfas fantastic....coffe.juice..eggs.saussage...papas....breads...very good...❤💯
2024 年 2 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Ana, Thank you for staying at Hampton Inn Manhattan/Times Square South and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Thank you for appreciating our service, comfortable beds, and delicious and varied breakfast. We appreciate you sharing your feedback and look forward to seeing you again soon.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

sophie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tres bien situé juste a côté de time square et port Authority. Chambres spatieuse, bonne literie, tres bien insonorisé, salle de bain grande et pratique. Petit déjeuner copieux et complet. Personnel tres agréable et serviable.
2024 年 2 月に 8 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sophie, Thank you for the wonderful review of Hampton Inn Manhattan/Times Square South. We are thrilled to read about your stay and how much you enjoyed our location close to Times Square and many more places you want. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice check in staff, clean, convenient area.
2024 年 2 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Rachel, Please accept our gratitude for reviewing your stay at Hampton Inn Manhattan/Times Square South. It is nice to see this type of recognition for our front desk staff, and we will be sure to share this lovely feedback with them. Maintaining a clean and convenient area is our top priority, and we're thrilled that it left a positive impression on your stay. Thank you for your generous comments. We look forward to your next visit! Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

Jacqueline

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My daughter and I enjoyed our stay here, especially the complimentary continental breakfast. The hotel is in walking distance to Penn Station and some tourist attractions as well.
2024 年 2 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Jacqueline, Please accept our gratitude for reviewing your stay at Hampton Inn Manhattan/Times Square South. Thank you for mentioning how close we are to Penn Station and other tourist attractions. Our guests frequently mention our excellent location; we are happy this was your experience. It's lovely to learn that our complimentary breakfast contributed to one of your best hotel experiences. We strive to provide a memorable breakfast experience for all our guests. We appreciate your feedback and look forward to your next visit!Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Juan

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
El personal de recepción no tiene buen servicio al cliente, lo que me gusto es el personal limpieza y restaurante
2024 年 2 月に 4 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Juan, Thank you for reviewing your recent stay. We appreciate your feedback on our dedicated housekeeping and restaurant team. While we are glad you had positive experiences with them, we regret any dissatisfaction with our reception staff. Your input helps us enhance our services for future guests. We value your patronage and hope for another opportunity to provide you with excellent service across all departments.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

O'Shea

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay! Great price with perfect location. Room was a bit small but that comes with the price.
2024 年 2 月に 2 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear O'Shea, Thank you for choosing Hampton Inn Manhattan/Times Square South for your visit to New York. We are pleased that our associates took good care of you. However, we are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Warmest Regards,Laurie MiskoArea General Manager

8/10 (良い)

Gabriela

2024 年 2 月に 3 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Gabriela, Thank you for sharing your rating with Hampton Inn Manhattan/Times Square South regarding your recent stay. We are happy you had such a lovely stay at the hotel, and we look forward to hosting you again soon for an even more incredible experience.Warmest Regards,Laurie MiskoArea General Manager

6/10 (普通)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス
La propiedad no cuenta con Parqueadero, usted paga 75 dólares por noche, algo que no me gustó y dice que cuenta con el servicio, no son claros si incluye o no el parqueadero, me tocó pagar
2024 年 2 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Claudia, Thank you for sharing your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We are genuinely sorry for the inconvenience, including parking and other services. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. we hope to welcome you back to the hotel to show you the exceptional hospitality you deserve.Warmest Regards,Laurie MiskoArea General Manager

10/10 (非常に良い)

John

James was good
2024 年 2 月に 1 泊滞在
Area General Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear John, We appreciate the excellent review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comment for James motivates us to keep up the hard work. We love reading beautiful comments about our associates and will share this review with our team. We hope Hampton Inn Manhattan/Times Square South is your first choice the next time you visit New York, and we wish you all the best with your travels.Warmest Regards,Laurie MiskoArea General Manager