KEIKO, たいへん嬉しい評価、ありがとうございました。フロントのチームメンバーにもあなたのフィードバックをお伝えします。建物は長い歴史があるものをきちんと整備し、広々としたお部屋でお客様に心地よい滞在を提供できるよう心掛けております。静かなアッパーイーストサイドの立地と24時間営業のスーパーマーケットの便利さがご滞在を一層快適にしたことをうれしく思います。The Gardens Sonesta ES Suites New Yorkへまたのご来館を心からお待ちしております。
10/10 (非常に良い)
Hiroyuki
小さなお子様連れの家族旅行
2022 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
とても良いロケーション、リフォームされた部屋でとても綺麗でした。
Hiroyuki
2022 年 5 月に 1 泊滞在
Front Desk Managerからの返信 (投稿日 : 2022 年 6 月 25 日)
Happy to hear you enjoyed your visit! Thank you for choosing the Gardens!
6/10 (普通)
宿泊されたお客様
2019 年 12 月 19 日
宿泊されたお客様
2019 年 12 月に 4 泊滞在
Front Office からの返信 (投稿日 : 2020 年 1 月 13 日)
Thank you . Glad you had the perfect 10 experience.
It was great to stay this hotel. Location, cleanness, hospitality and service are good. I'll be back. I like this hotel because there are kitchen and laundry facility so I can enjoy long stay like my place. I think it would be better if the kitchen equipments are a little more fulfilling.
Rie
2019 年 6 月に 10 泊滞在
Front Desk Managerからの返信 (投稿日 : 2019 年 6 月 27 日)
Thanks for your positive feedback! Look forward to your next visit!
Our sincerest apologies for the inconvenience you experienced. We are happy that you enjoyed your stay outside of the unexpected situation you mentioned. Thank you for your patience!
We are delighted to hear your positive feedback of our newly designed suites! Thank you for choosing Gardens NYC and we hope to welcome you back in the near future!
Thank you for the review! I'm happy to hear that you and your family enjoyed your stay. We work hard to ensure all our guests have a relaxing and positive experience and I am thrilled to hear we are accomplishing that goal. We hope to see you again soon!
I am happy to hear that you enjoyed the room and location. I apologize that the facilities fee was unclear and seemed to be a high price, but it gives you access to multiple amenities for you to enjoy during your stay with us.
Ashley, it's wonderful to know that you had a great experience at The Gardens Sonesta ES Suites New York. We appreciate your high rating and hope to have the pleasure of welcoming you back in the future. Thanks for choosing us.
8/10 (良い)
Jeffrey
2024 年 4 月 15 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Jeffrey
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Jeffrey, it's fantastic to see your positive rating for The Gardens Sonesta ES Suites New York. We hope your stay was enjoyable and that we can welcome you back in the future. Thank you for choosing us for your visit to New York.
10/10 (非常に良い)
parsla
家族旅行
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff excellent Location great
balcony upgrade appreciated and wonderful but the excellent room location was a little diminished by the fact that some room features (shades for instance) were in process of being refurbished and thus not functioning. For us it did not matter as we were not in room much. Hopefully by next time all will be finished. We'd stay here again for sure. Desk staff and housekeeper especially nice. Polly M.
parsla
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Parsla, thank you for your high recommendation of The Gardens Sonesta ES Suites New York. We're glad you appreciated the balcony upgrade, and found our location to your liking. Our team members, especially at the desk and housekeeping, are thrilled to receive your compliments. We're continuously working on improving our facilities and we appreciate your understanding regarding the refurbishment activities. Look forward to welcoming you back soon.
10/10 (非常に良い)
Vincent
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was big and we were in the neighborhood that we need to be in. They even had a bed time book for our 4 year old.
Vincent
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Vincent, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know that our spacious rooms provided enough comfort and convenience for your family, and it's delightful that our little extra touch with the bed time book was appreciated. We strive to take care of our guests with thoughtful gestures like these. Hope to see your family again on your next visit to the area.
10/10 (非常に良い)
Jakelin
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very clean and spacious hotel it also has parking!!
Jakelin
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Benjamin
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were pleasant and professional, room was clean. Excellent hotel for the price point.
Benjamin
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Benjamin, we're thrilled you found your stay at The Gardens Sonesta ES Suites New York to be excellent. It's wonderful to hear that your room was spotless and our team members were friendly and competent. We look forward to welcoming you back for another great stay.
10/10 (非常に良い)
Lisa
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for traveling with families. Spacious room for NY with kitchenette. Nice neighborhood that was away from too much NY hustle and bustle. Very close walking to Central Park and great restaurants in the area.
Lisa
2024 年 3 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Lisa, it's delightful to hear that The Gardens Sonesta ES Suites New York served as a perfect fit for your family trip. We're thrilled that the ample space of our rooms and the convenience of the in-room kitchenette added to your comfort. Our location, close to Central Park and excellent dining options, is indeed one of our prime assets. We eagerly anticipate your return visit, perhaps for another family adventure. Safe travels until then!
6/10 (普通)
anne
カップルで旅行
2024 年 4 月 2 日
良かった点 : 清潔度
In check in reception person very rude
anne
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 3 日)
Anne, we regret to hear your experience during check-in didn't match your expectations. Courtesy and helpfulness should always characterize our reception team and we are saddened to hear that you had a different experience. We will make sure those expectations are met in the future. Thank you for your feedback.
8/10 (良い)
Kelly-Marie
2024 年 3 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kelly-Marie
2024 年 3 月に 7 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Kelly-Marie, thank you for your positive rating of The Gardens Sonesta ES Suites New York. We're thrilled to know that your experience with us was great. We hope to host you again in the future and deliver an even better experience.
10/10 (非常に良い)
Michael
小さなお子様連れの家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed our stay here, the one bedroom was plenty big for our family of 5, and it was an easy walk to the subway, and getting downtown only took 10-15 minutes. The staff was great and we took advantage of valet parking.
Michael
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Michael, it's delightful to hear about your wonderful experience at The Gardens Sonesta ES Suites New York. We're thrilled that our spacious one-bedroom suite accommodated your family comfortably and that our accessible location added convenience to your travels. We appreciate your kind words about our team members and the valet parking service. Thank you for choosing us, and we hope to serve you again in the future.
10/10 (非常に良い)
John
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
John
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for the amazing rating, John!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Gardens Sonesta ES Suites New York soon!Thanks again for leaving your feedback!
8/10 (良い)
DL
2024 年 3 月 29 日
DL
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 19 日)
DL, thank you for your review. We're delighted to see that you enjoyed your stay at The Gardens Sonesta ES Suites New York. Your rating is highly appreciated and will assist future guests when they look for accommodation. We hope to welcome you back again in the future.
10/10 (非常に良い)
ricardo
家族旅行, 小さなお子様連れの家族旅行
2024 年 3 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for families
ricardo
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 27 日)
Ricardo, it's fantastic to hear that The Gardens Sonesta ES Suites New York provided the ideal setting for your family. We genuinely value and appreciate your warm endorsement. Please remember us next time you need a great family-friendly location in the city. Safe travels!
10/10 (非常に良い)
mayelin
小さなお子様連れの家族旅行
2024 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very nice
mayelin
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Mayelin, we're thrilled to hear you enjoyed your stay at The Gardens Sonesta ES Suites New York and found our room offerings to your liking. We look forward to welcoming you back in the future.
10/10 (非常に良い)
Gail、Paget
グループ旅行
2024 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for long term stay in Upper East Side! Really great staff, everyone was so accommodating no matter the issue!
Gail
2024 年 3 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 25 日)
Gail, it's delightful to hear you enjoyed your extended stay at The Gardens Sonesta ES Suites New York. We aim to provide a convenient and accommodating experience for our guests. We're particularly happy to know our team members were able to assist you throughout your stay. We look forward to welcoming you back in the future.
10/10 (非常に良い)
Lauren
2024 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lauren
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for the great rating, Lauren!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Gardens Sonesta ES Suites New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 (非常に良い)
Tigran
出張, 家族旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quiet
Tigran
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 12 日)
Tigran, it's great to hear you appreciated the tranquil atmosphere at The Gardens Sonesta ES Suites New York. Silence is indeed golden, especially in the hustle-bustle city. We would love to have you back for another peaceful stay.
10/10 (非常に良い)
Catriona
家族旅行
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tons of space!
Catriona
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 11 日)
Catriona, we're delighted to hear you enjoyed the roomy accommodations at The Gardens Sonesta ES Suites New York. Thank you for your positive feedback. We hope to welcome you back in the future.
10/10 (非常に良い)
Robert L
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Robert L
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for the wonderful rating, Robert!It's fantastic you enjoyed your time at The Gardens Sonesta ES Suites New York so much! We look forward to hosting you again soon for another amazing experience!
10/10 (非常に良い)
AYSE
出張
2024 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
everything was satisfactory
AYSE
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 9 日)
Ayse, it warms our hearts to hear that you found your stay at The Gardens Sonesta ES Suites New York to be satisfactory. We strive to maintain high standards so that every single guest's experience is as you have described. We hope to serve you again in the near future.
10/10 (非常に良い)
ana
出張
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clear
ana
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Ana, thank you for the concise review of The Gardens Sonesta ES Suites New York on Expedia. Your succinct feedback of clarity is much appreciated. We hope to see you again soon.
8/10 (良い)
Kay
カップルで旅行
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel is within easy reach of Central Park and in an area with lots of great restaurants. Quieter than the areas around the main tourist attractions but easy walking distance of museums and galleries. Had to pay $21 per day per person for a resort fee (gym that we never use)! This was disappointing. Rooms spacious, clean and well maintained. Would stay again.
Kay
2024 年 2 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Kay, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're pleased to hear that you enjoyed our prime location nestled in a quieter yet easily accessible part of the city. Regarding the resort fee, its purpose is to provide numerous amenities for a variety of guest preferences. We appreciate your complimentary notes on the room cleanliness and maintenance. Our team takes tremendous pride in ensuring our guests feel right at home. Your feedback is valued and we certainly hope to welcome you back in the near future.
10/10 (非常に良い)
Juan
家族旅行
2024 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location
Juan
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 1 日)
Juan, it's wonderful to hear that you appreciated the prime location of The Gardens Sonesta ES Suites New York. We strive to offer a convenient and enjoyable stay for all our guests. Thank you for choosing us and hope to see you again in the future.
8/10 (良い)
Steven
家族旅行
2024 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good value for the money. Room was clean and spacious. All suites and small kitchen. Friendly helpful staff. Nice to have reduced rates at a parking lot across the street. Would definitely stay there again.
Steven
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 23 日)
Steven, thank you for sharing your experience at The Gardens Sonesta ES Suites New York. We're thrilled to know you found our rooms to be clean and spacious, complete with a handy kitchenette. It's great to hear that our warm, accommodating team members added to the value of your stay. We're also pleased you made good use of the advantageous parking arrangements nearby. Your intention to revisit is the highest compliment we could receive. We eagerly anticipate your return.
6/10 (普通)
Bindu
カップルで旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス
Great room size. Well equipped kitchenette. Friendly staff. Good fitness center.
One thing that would have made it excellent would be to have the ability to cast programming from personal device to TV.
The programming on TV was not worthy of watching.
Bindu
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Bindu.Thank you so much for taking the time to share your feedback about your recent stay with us. We are thrilled you enjoyed our spacious rooms, well-appointed kitchenette, friendly staff, and fitness center. We always strive to provide our guests with the best possible experience, and it's wonderful to know that we succeeded in your case.Regarding your comment about the TV system, we understand that being able to cast personal content is important to our guests, and we apologize for any inconvenience that you experienced. Please know that we have taken your suggestions seriously, and we are pleased to inform you that we will be upgrading our TV system this summer to allow you to cast your favorite movies from your phone.Once again, thank you for your feedback, and we look forward to welcoming you back in the near future and making your stay even more enjoyable.
8/10 (良い)
Nicolette
カップルで旅行
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Excellent staff very attentive and accommodating!
Nicolette
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 19 日)
Nicolette, we're thrilled to hear you had a delightful experience at The Gardens Sonesta ES Suites New York. It's great to know our team members were able to provide the attentive and accommodating service you deserved. We appreciate your kind words and look forward to welcoming you back on your next visit to the city. Safe travels!
10/10 (非常に良い)
Josephine
2024 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious and clean. And even had an entire kitchen!
Josephine
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 11 日)
Josephine, thank you for taking the time to share your experience at The Gardens Sonesta ES Suites New York. We're delighted to hear that you appreciated the large, immaculate rooms and the comprehensive kitchen area. It's heartening to know we could provide a setting that met your needs. Please come visit us again soon.
10/10 (非常に良い)
Kathleen
2024 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kathleen
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 31 日)
Kathleen, it's a pleasure to know your stay at The Gardens Sonesta ES Suites New York warranted a top rating! We thank you for choosing our hotel and are thrilled to have met your expectations. We eagerly anticipate your next visit.
10/10 (非常に良い)
ana
出張, カップルで旅行
2024 年 1 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
ana
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 14 日)
Ana, thank you for your succinct yet impactful review! It's wonderful to hear that The Gardens Sonesta ES Suites New York provided an excellent experience for you. We hope to have the pleasure of serving you again in the future.
8/10 (良い)
Paige、MIDDLETOWN
2024 年 1 月 19 日
Paige
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 9 日)
Paige, thank you for choosing The Gardens Sonesta ES Suites New York and giving us a good rating. We're always here for your hospitality needs and look forward to your next stay.
10/10 (非常に良い)
Gabriel
2024 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gabriel
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for the fantastic rating, Gabriel!We strive to make all of our guests feel welcome and relaxed during their time at The Gardens Sonesta ES Suites New York! We can't wait to see you again soon.
10/10 (非常に良い)
Susan
2024 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Susan
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Susan, we're delighted to learn that you had a fabulous experience at The Gardens Sonesta ES Suites New York! Your positive rating speaks volumes about our commitment to provide exceptional hospitality. We hope to welcome you back soon for another enjoyable stay.