ロビー

ベストウエスタン プラス ミュージック ロウの口コミ

3.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1968 件の口コミ中 1242 件が非常に良い" "
評価 8 - 1968 件の口コミ中 460 件が良い" "
評価 6 - 1968 件の口コミ中 137 件が普通" "
評価 4 - 1968 件の口コミ中 59 件が不満" "
評価 2 - 1968 件の口コミ中 70 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2023 年 3 月 26 日)
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 (非常に良い)

Sue

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Sue,Thank you for your kind feedback regarding our staff. We're delighted to hear that you had a positive interaction with our team during your stay. Ensuring excellent customer service and hospitality is a priority for us, and we appreciate your recognition of our staff's efforts. We value your patronage and look forward to welcoming you back for another enjoyable stay.

10/10 (非常に良い)

zulin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place.
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Zulin,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice place. Your satisfaction is important to us, and we're thrilled that you had a pleasant experience during your stay. We look forward to welcoming you back for another enjoyable visit.

6/10 (普通)

Gabrial

良かった点 : 清潔度、スタッフとサービス
Was okay.
2024 年 4 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Hi Gabrial,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 (非常に良い)

Ty

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and breakfast!
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Ty,We are thrilled to hear that you enjoyed the service and breakfast during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 (非常に良い)

Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast was great! All the staff friendly and helpful.
2024 年 4 月に 6 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Linda,We appreciate your positive feedback on our breakfast and our staff's friendliness. It's wonderful to hear you had a pleasant experience during your stay. Should you have any future needs or concerns, please feel free to contact our management directly.

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Linda,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 (非常に良い)

Johnelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Johnelle,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

8/10 (良い)

SUZANNE

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The BWPlus was affordable and convenient. We didn't have a car so cannot speak to parking, however, its location is 2 blocks from The Gulch which is an upscale section of Nashville with some fancy shops & restaurants, and the nearest Old Town Trolley stop. Broadway was about a mile from the hotel or a short Uber ride. The mattresses were new firm Temperpedic which I like and pillows better than other places I've stayed. They cleaned the room everyday which I liked--and put in fresh linens and made the beds. Lots of options for breakfast; omelets, sausage, potatoes, biscuits, bagels, muffins, toast, a variety of cereals, yogurt, granola, Nutella and juices, tea and coffee. Plus bananas and oranges. I had a tough couple phone interactions w/front desk ppl, but when I arrived it was totally different and they were accommodating and nice. We took an Uber to the Grand Ole Opry--was about 15 minutes. Most Ubers arrived within 5-10 minutes and had no issues finding the property. The hotel is on Music row which has rows of recording studios. So if you want to grab a bit closely just walk a couple of blocks to the Gulch. There was a pub on the corner that looked really good but we never had the opportunity to try it out. Neighborhood seemed pretty safe to me. It is on a main drag and party busses pass by on Sat night. Next time, I would select a room on the backside of the hotel. Most noise stopped before mid-night. Comfortable stay. I would definitely stay there again.
2024 年 4 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Suzanne,We're pleased to hear that you liked the location, especially being close to The Gulch and other attractions like Broadway and the Grand Ole Opry. We're glad that you found the new firm Temperpedic mattresses and pillows to your liking and that our housekeeping team kept your room clean and comfortable throughout your stay. It's also great to know that you enjoyed the variety of options available at breakfast. Thank you for choosing our hotel, and we look forward to welcoming you back for another memorable stay in the future!

8/10 (良い)

Patricia

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The shower was awsome and the breakfast was wonderful; it had biscuits and gravy, sausage, yogurt, cereal, bagels, omelet, coffee, juices, fresh fruit😊 Everything was clean. They did charge $18.00 to park in the facility's parking lot. We were only here one night for doctor appointments the next morning. We would definitely stay here again.
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Patricia,We're thrilled to hear that you enjoyed our awesome shower and wonderful breakfast during your stay! Providing a delightful experience, from our amenities to our dining options, is important to us, and we're delighted that we met your expectations. We appreciate your feedback regarding the parking charge. We understand that this additional cost may have been unexpected, and we'll take your comments into consideration as we strive to enhance our guest experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Dan,Thank you for your feedback! We're delighted to hear that everything was great during your stay with us. Your satisfaction is our priority, and we're thrilled that you had an enjoyable experience. We value your patronage and look forward to welcoming you back for another wonderful stay.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Michael,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like everything
2024 年 4 月に 4 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 16 日)
Hi Donna,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled that you enjoyed your experience with us and that everything met your expectations during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 (非常に良い)

Terese

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, beds super comfy staff was awesome! Definitely recommend
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Terese,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our convenient location, comfortable beds, and exceptional staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 (非常に良い)

Laura

良かった点 : 施設のコンディションと設備
Very clean rooms. Comfy beds
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Laura,We're pleased to hear that you found our rooms clean and our beds comfortable. Your feedback is important to us. If you have any further comments or suggestions for improvement, please feel free to contact our management team directly. We appreciate your patronage and hope to welcome you back in the future.

8/10 (良い)

Bradley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay!
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Bradley,We are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. Your feedback is truly appreciated. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was nice Was surprised to be charged for parking Seemed clean and everything worked as it should
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Hi Michael,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We're pleased to hear that you found our property nice, clean, and well-maintained, and that everything worked as expected during your stay. We understand the importance of transparent pricing, and we appreciate your feedback on this matter. We will review our policies to ensure that parking charges are clearly communicated to our guests in advance. Thank you for staying with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Lorna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel served the best breakfast I have ever had at a hotel. It is well maintained, clean, comfortable and convenient. A very good price too.
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
Hi Lorna,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you enjoyed the best breakfast ever at our hotel! Providing delicious and satisfying breakfast options for our guests is a priority, and we're delighted that you had such a positive dining experience. We're also pleased that you found our hotel to be well maintained, clean, comfortable, and convenient. Ensuring a pleasant and enjoyable stay for our guests is our goal, and we're glad that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 (普通)

tony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The breakfast was the best! Rooms were noisy: toilets flushing etc. Air conditioner was at full blast and fan couldnt be turned down. Tv channel surfing bizarre.
2024 年 4 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Hi Tony,Thank you for sharing your feedback about your recent stay with us. We're delighted that you enjoyed our breakfast offerings and appreciate your positive comments in that regard. Please know that your concerns have been shared with our maintenance and housekeeping teams to address the air conditioner settings and noise levels in the rooms. We will also look into the TV channel surfing issue to ensure a smoother experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 (非常に良い)

Johnny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good price and convenient
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Johnny,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found our pricing to be reasonable and our location convenient for your needs. Ensuring that our guests have a comfortable and enjoyable experience at a fair price is important to us, and we're glad that we met your expectations during your visit. Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant visit in the future.

4/10 (不満)

vickie

カップルで旅行
気になった点 : スタッフとサービス
Friday night was loud and kept up all night with slamming doors and loud young people. Multiple calls to the front desk
2024 年 4 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Vickie,Ensuring a peaceful and comfortable environment for all our guests is our priority, and we regret that we fell short in this regard. Please rest assured that we take your feedback seriously, and we will address this issue with our team to ensure that appropriate measures are taken to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay during your next visit.

10/10 (非常に良い)

Edward、Byron Center

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed for four nights and found it to be a very nice place to stay. It was clean and the staff was very nice! We would stay there again for sure. I can't think of anything I did not like about our stay there. We walked downtown and all around each day and everything was convenient for us. We walked allot about 17 mikes each day. But if you do not like to walk or cannot they have a great parking situation and easy access to public transportation. Cab train Uber etc. We liked it!
2024 年 4 月に 4 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Edward,Thank you so much for choosing to stay with us and for taking the time to share such positive feedback about your recent four-night stay. We are thrilled to hear that you had a wonderful experience with us and that you found our hotel to be clean and our staff to be very nice. It's also fantastic to hear that our location was convenient for you to explore downtown and that you enjoyed walking around the area. We appreciate your mention of our parking options and accessibility to public transportation for guests who prefer other modes of travel. Thank you once again for choosing our hotel. We look forward to welcoming you back for another fantastic stay!

10/10 (非常に良い)

Jason

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 10 日)
Hi Jason,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 (非常に良い)

Caroline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beds were super hard but otherwise good stay. $20 to park there and breakfast included.
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Caroline,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We are pleased to hear that you had a good stay overall and that you found our breakfast offering to be included in your stay. We understand that everyone has different preferences when it comes to mattress firmness, and we regret that ours did not meet your expectations. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve our guests' comfort. Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Kelsey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Hi Kelsey,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 (非常に良い)

Gretchen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Visiting Nashville for the first time with my 33 year old daughter. We both enjoyed our stay tremendously. Everyone at the hotel was very helpful and there was complimentary coffee all day long and the complimentary breakfast was wonderful. Something for everyone. Our plane was delayed so they even allowed us a slight later checkout time. I would definitely stay here again
2024 年 3 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Gretchen,Thank you for choosing to stay with us during your visit to Nashville and for sharing your wonderful feedback about your experience. We are delighted to hear that both you and your daughter enjoyed your stay tremendously. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are thrilled that our team was helpful and accommodating during your visit. We are also pleased that you appreciated our complimentary coffee service throughout the day and enjoyed our breakfast offerings with something for everyone. Thank you once again for choosing our hotel. We look forward to welcoming you back for another wonderful stay in the future.

8/10 (良い)

Lisa

出張, グループ旅行
Room was clean and recently updated. Breakfast was good with healthy options. Some issues with cleanliness in the breakfast area one of our days - dirty coffee cups, dirty tray they were on and a hair in the gravy. Other than that all was good and well cared for .
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Lisa, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the clean and updated room as well as the breakfast options. We appreciate your comments regarding the cleanliness in the breakfast area and will address this with our team to ensure a consistently positive experience for all guests.

6/10 (普通)

Carrie

家族旅行
良かった点 : 設備とサービス
This hotel had a good breakfast option with custom omelets. Large breakfast seating area. Hotel room felt claustrophobic with the closet shelving. Suggest adding a mirror to bar area to allow it to double as a vanity. Didn't feel walkable to Broadway. But overall experience was good.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Carrie, We appreciate your detailed feedback on our breakfast and seating area. We value your suggestions for improvement regarding the in-room shelving and a mirror in the bar area. Your perspective on the desirability of our location is noted, and we're pleased you had a good overall experience with us.

6/10 (普通)

Mohit

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Mohit, We appreciate you staying with us! If you have any feedback you'd like to share, please reach out to us so we can ensure a better experience for your next visit.

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The proximity to what I wanted to see and do was convenient for me.
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello Dan,We are pleased to hear that our hotel's location was convenient for your activities. Your feedback is valuable to us as we strive to offer a memorable experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

2/10 (非常に不満)

nathan

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I wouldn’t recommend this property to anyone it’s a dump bedding was dirty and stained towels were stained and dirty floor was sticky. Front desk is not helpful at all. We even checked out a day early and they would not give a refund for that night. STAY AWAY
Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Hello nathan, We are sorry to hear about your recent experience at our property. Guest feedback is valuable to us, and we will address your concerns with the team. For any reservation-related queries, we recommend reaching out to our management directly for assistance. Thank you for bringing this to our attention, and we hope to better serve you in the future.

10/10 (非常に良い)

Julia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was super helpful and friendly!
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Hi Julia,We're delighted to hear that you had a positive experience with our staff! Providing helpful and friendly service is a top priority for us, and we're thrilled that our team members could make your stay enjoyable and memorable. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked how we were able to check in early and the bed was extremely comfortable. Also the shower was heavenly 🙌 would stay here again. Great price and excellent location.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Hi Brittany,We're thrilled to hear that you had a wonderful stay with us! Providing early check-in options and ensuring our guests' comfort are top priorities for us, and we're delighted that we could meet your expectations in these regards. It's fantastic to hear that you found the bed extremely comfortable and enjoyed the heavenly shower experience. Your comfort is important to us, and we're pleased that we could provide you with a relaxing and enjoyable stay. We're also glad that you found our location convenient and our prices competitive. Providing value and convenience to our guests is key, and we're delighted that we could meet your expectations in these areas. Thank you for your kind words, and we look forward to welcoming you back again soon!

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really nice staff. Quick check in
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi Karen,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be really nice and that you had a quick check-in experience. Providing excellent service and ensuring a smooth arrival process are our top priorities, and we're glad we could meet your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Victor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was walking distance to downtown.
2024 年 2 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Hi Victor,We're pleased to hear that our hotel's location was convenient for you, being within walking distance to downtown. Providing easy access to attractions and amenities is important to us, and we're glad that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 (非常に良い)

Carmen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our go to place for visiting downtown Nashville
2024 年 4 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi Carmen,Thank you for sharing your feedback with us! We're thrilled to hear that our hotel has become your go-to place for visiting downtown Nashville. It's wonderful to know that you consistently enjoy your stays with us. We appreciate your continued patronage and look forward to welcoming you back for many more enjoyable visits to Nashville.

8/10 (良い)

David、St Augusta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and clean rooms. Walkable to Ryman and other attractions.
2024 年 3 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi David,We're delighted to hear that you had an excellent experience with our staff and found our rooms to be clean during your stay! Providing exceptional service and maintaining a comfortable and tidy environment for our guests are top priorities for us, and we're thrilled that we met your expectations in these regards. We're also pleased to hear that our location was convenient for you, allowing you to walk to attractions like the Ryman Auditorium and other nearby points of interest. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 (普通)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really wanted to give 5 stars all the way but couldn't its really hard when you have more than one person getting ready and everyone has to wait . There is only plugs and mirror in the bathroom only! So the place was wonderful beds were so comfortable just we had to wait one at a time to use the bathroom for mirtor and plugs .
2024 年 3 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi Linda,Thank you for sharing your feedback with us! We're delighted to hear that you found our beds wonderfully comfortable and that you had an overall positive experience during your stay. We understand your concern regarding the limited availability of plugs and mirrors in the bathroom, which can be inconvenient, especially when multiple people need to get ready simultaneously. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities and amenities. We appreciate your patronage and hope to have the opportunity to welcome you back for another pleasant stay in the future.

2/10 (非常に不満)

Heather

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The bathroom in our room is so filthy I want to vomit. If we didn’t get here at 1 a.m. and unpack our stuff, I would leave. So.much.hair….all over in the bathroom. It makes me want to gag typing this. I would never recommend this place. So disappointing.
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Heather,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and hygienic environment is of utmost importance to us, and we take feedback like yours very seriously. Rest assured, we have immediately dispatched our housekeeping team to thoroughly clean and sanitize the bathroom in your room to ensure it meets our high standards of cleanliness. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 (良い)

See

Nice , quiet and clean.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi See,We're thrilled to hear that you had a nice, quiet, and clean stay with us! Providing a peaceful and comfortable environment for our guests is a top priority, and we're delighted that we met your expectations in this regard. Thank you for your kind words and for choosing to stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very clean. Rooms updated and nice. Got some of the best sleep I have ever had on vacation on those beds and pillows Staff was friendly. Breakfast was really good!
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Helen,We're delighted to hear you enjoyed your stay with us and found our hotel clean and updated. It's wonderful to know you had a restful sleep and liked our friendly staff and breakfast offerings. Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional experience.

10/10 (非常に良い)

Bob

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean safe close tonalot of great restaurants and bars
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Bob,We are pleased to hear that you found our hotel to be clean, safe, and conveniently located near various dining and entertainment options. Your feedback is valuable to us.

10/10 (非常に良い)

Samantha

2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Samantha,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 (良い)

Corazon

家族旅行
.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Corazon,We appreciate your feedback and regret to hear about your experience. Your comments have been noted for further review by our team. If you have any more details to share, please feel free to contact our management directly. Thank you for bringing this to our attention.

8/10 (良い)

Nate

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Nate,We appreciate you staying with us! If you have any further feedback to enhance your experience, please feel free to contact us directly. Safe travels!

10/10 (非常に良い)

Danielle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, quiet rooms. Breakfast was great with and omelet station.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Hello Danielle,We are delighted to hear that you enjoyed our clean and quiet rooms as well as our breakfast with the omelet station. Your feedback is appreciated as we strive to provide a pleasant stay for all our guests. Thank you for taking the time to share your positive experience with us.

10/10 (非常に良い)

Gregory、Asheville

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
Hi Gregory,Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another excellent experience in the future.

10/10 (非常に良い)

Jessica

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and free breakfast were great. No complaints about the stay.
2024 年 3 月に 3 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Hi Jessica,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your experience at our property and that you found our complimentary breakfast to be great. Providing a comfortable and enjoyable experience for our guests, including offering a delicious breakfast, is our top priority, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another great experience in the future.

8/10 (良い)

Wayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Wayne,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 (非常に良い)

Carol

カップルで旅行
Great location, very friendly and helpful staff! I would definitely stay there again.
2024 年 3 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2024 年 3 月 26 日)
Hi Carol,Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience during your stay with us. We're thrilled that you found our location convenient and that our staff were friendly and helpful. Providing exceptional service to our guests is our top priority, and we're delighted that we succeeded in making your stay memorable. We're grateful for your kind words and for choosing to stay with us. We can't wait to welcome you back for another fantastic stay in the future!