We checked into this hotel....and the front desk person (Shiv) told us that we are currently over booked for king size beds. He told us they only have queen size beds. We decided to take it. Then going to our room there was 2 queen beds. At this point we are upset and go downstairs and tell him we need 1 bed as per our reservation...he then told us "what did you expect ". SUPER UNPROFESSIONAL. I told him that comment was unnecessary as we do not work in a hotel. Better instructions would be appreciated. Not a friendly welcome at all. Overall, the room was pretty decent and close to both Mohegan and foxwoods.
Osvaldo
2024 年 3 月に 2 泊滞在
8/10 (良い)
Kaylee
出張, 家族旅行
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
O
Kaylee
2024 年 3 月に 2 泊滞在
6/10 (普通)
Amy
2024 年 3 月 1 日
The room wasn't made up when they assigned us the room. Had to get my room switched and made us re-wait in the long long and staff made it seem like I was bothering them to make the switch
Amy
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Ginger Whitehouse
グループ旅行
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was well maintained. The rooms were clean and the beds and pillows were comfortable.
Ginger Whitehouse
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Meir
2024 年 2 月 8 日
Meir
2024 年 2 月に 1 泊滞在
6/10 (普通)
Eric
出張, カップルで旅行
2024 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place is clean and quiet but for a hotel that basis it's reputation for cozy nights sleep this place has terrible uncomfortable beds.
Eric
2024 年 1 月に 3 泊滞在
8/10 (良い)
Seli
カップルで旅行
2024 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was alright for a one-night stay. The property had “no smoking” signs everywhere, but when we walked into our room it smelled of cigarettes. Other than that it was a decent stay.