We only stayed one night because we attended a wedding at Carmel (which was 10 mins away) so there was not much interaction with the staff. Check-in was a breeze...they actually had our key/room ready around 2:30. The property is old but well maintained..it was clean and the sheets were fresh and crisp...very important. Other than the walls between the room being thin that you can clearly hear the conversation next door, it was a nice stay. Check out was also quick. The property was close to restaurants and the highway so that was also good.