HI Kylie, First of all we would like to say thank you for taking your time writing your opinion about your stay at Shadow Play by Peppers. We are sorry to hear that you are not satisfied with the whole stay, especially about the bed and cleanliness. We will notify the housekeeping team to take more attention in cleaning. We regret to hear that you are planning to not coming back, but if you change your mind and decided to stay again, we hope it will be a more pleasant experience than the current one. Best regards

Dear Helena, Thank you for taking the time to tell us about your experience at the Shadow Play by Peppers. We are delightful that you are happy with your overall stay. We will share the feedback to our team which I believe will an extra encouragement for us to strive for excellence when delivering service.We hope we will see you again soon for an enjoyable experience as pleasant as this one.Sincerely,AlvitaFront Office Assistant Manager

Dear Mark,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers! Thank you also for sharing your advise regarding the bedside drawers.We hope your next visit will be as pleasant as the previous one.Sincerely,Shadow Play by Peppers Team

Dear David,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers and thank you for sharing your concerns regarding the vents. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Shadow Play by Peppers Team

Dear Tony,Thank you for your positive feedback and highlighting our great service and location. We appreciate your comments and apologise for any inconvenience caused. We'll address the shower grout and accessibility of power points to enhance your experience.Warm Regards,Shadow Play by Peppers

Dear Domenica,Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Linda,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Shadow Play by Peppers.

Hi Sally,Thank you for taking time to share your feedback with us.I do apologise again on the name of Shadow Play for any inconvenience that happened during your stay.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,FrancoFront Office Assistant Manager

Dear Benjamin, Thank you for taking the time to tell us about your experience at the Shadow Play by Peppers Melbourne. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the Garbage Shute unpleasant smell and prevent future occurrence. Glad to hear you have overall enjoyed the stay, especially from our staff . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric McRae

Dear Gemma,We very much appreciate your positive review regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,MarjorieShadow Play by Peppers

Dear Amanda,We very much appreciate your comments regarding your stay at the Shadow Play by Peppers Melbourne. It is always a pleasure to receive positive feedback, especially for our location and facilities! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Eric Mcrae

Dear Judith, Thank you for your Review! We are glad that you enjoyed your stay and our convenient location. We appreciate your feedback and look forward to your return

Dear Mark, Thank you for your Review! We are glad that you enjoyed your stay and our amenities. We appreciate your feedback and look forward to your return

Dear Leon,Thank you for sharing your review of your recent stay at Shadow Play by Peppers. We appreciate your positive feedback.We're thrilled to hear that you had a great experience during your stay. Our team takes pride in providing polite and friendly service, and we're glad that it made a positive impression on you. It's also wonderful to know that you found your room to be great.Thank you for choosing Shadow Play by Peppers, and we look forward to welcoming you back for another enjoyable stay.Best regards,

Dear Elena,Thank you for your wonderful review of your recent stay at Shadow Play by Peppers. We are thrilled to hear that you loved the concept of our aparthotel and that our accommodations provided all the comforts you needed, making you feel right at home.It brings us great joy to know that our front desk team delivered exceptional service, being attentive, pleasant, and going the extra mile to ensure your satisfaction. Your kind words are truly appreciated and will be shared with the entire team.We are delighted that you had a flawless experience and that there is nothing to complain about. Your satisfaction is our utmost priority, and we are grateful for your positive feedback.We look forward to welcoming you back to Shadow Play by Peppers for another delightful stay in the future.Best regards,

Dear John and Deborah,Thank you for choosing to stay at Shadow Play by Peppers and for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We want to assure you that we take all guest concerns seriously, and our team inspects the rooms frequently to address any issues promptly.We apologize for the noise disturbance you encountered and will investigate the matter further to improve our soundproofing measures. Additionally, we are concerned about the reported mold in the shower and will take immediate action to investigate this.We appreciate your feedback regarding the room size, and we understand that personal preferences may vary. However, we will review this aspect to ensure a more comfortable stay for our guests.Your comments are valuable to us, and we appreciate your candidness. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Firas

Dear Jason,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Desk Team

Dear Tegan,We very much appreciate your comments regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Desk Team

Dear Peter,Thank you for taking time to leave us a review. We are happy you enjoyed your stay and look forward to your return. Regards, Shadow Play Team

Dear Laura,We very much appreciate your positive feedback! It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Shadow Play Team

Thank you for taking the time to review your experience at Shadow Play by Peppers.Apologies for the confusion with the hotel entrance and the building. This hotel is build around the building concept hence, the name Shadow Play by Peppers.With your great feedback, we will share it to the team with their achievements and to boost motivation to strive for a better service in the future.It will be our pleasure to have you again and we look forward to the next stay with us.Kindest regards,

Dear Cameron,Thank you for choosing to stay at Shadow Play by Peppers. We greatly appreciate your rating and are thrilled to hear that you had a wonderful experience during your stay. We hope to have the pleasure of welcoming you back soon.Best regards,The Shadow Play Team

Thank you for choosing Shadow Play by Peppers and your time to rate your stay.We hope you had a pleasant stay with us and please feel free to contact us for any further enquires.Kind regards,

Thank you for time reviewing your stay at Shadow Play by Peppers.We are glad that you had a pleasant stay and we hope we have a chance in the future to serve you again.Kind regards,

Dear Andrew,Thank you for taking the time to share your feedback regarding your recent stay at Shadow Play by Peppers. We are sorry to hear that you were not completely satisfied with the size of the room and bathroom, and that it didn't meet your expectations based on the advertised photos.We appreciate your constructive feedback, and we assure you that we will take it into account as we continuously work to improve our guests' experience. We regret any inconvenience caused during your stay, especially as a pregnant person, maneuvering around the room and bathroom could be a challenge.We hope to have the opportunity to welcome you back in the future and provide you with a more spacious and comfortable room that meets your expectations.Thank you once again for sharing your thoughts, and we wish you all the best.Best regards,FirasShadow Play by Peppers

Thank you for choosing Shadow Play by Peppers and your time to review your stay with us.The whole concept of our hotel builds around the name of this building, Shadow Play and we apologies that we have met your standard of a hotel but we will take into action on what we could do to enhance the features of the hotel to have a more welcoming environment. Our hotel restaurants, Edwin wine bar provides local Victorian menu range with generous portions, we recommend to made an reservation to dine in for a whole new experience. For any reservation confirmed an auto message will be sent to all guest informing any special services such as car park are subject to availability before guest arrival dates.We hope that we could have another chance in the future to provide you a better service that will exceed your expectations. Kind regards,

Thank you for choosing Shadow Play by Peppers and your time to review your experience with us!It is an honour to have you and we hope to have another chance to serve you again in the future.Kind regards,

Dear Sean,Thank you for your Review!We are glad that you enjoyed your stay. We appreciate your feedback and look forward to your return.Front Desk Team

Dear Tina,Thank you for your Review!We are glad that you enjoyed your stay. We appreciate your feedback and look forward to your return.Front Desk Team

Dear KymThank you for your Review!We are glad that you enjoyed your stay. We appreciate your feedback and look forward to your return.Front Desk Team

Hi Mahrita,Thank you for your wonderful review!.We are glad that you enjoyed you stay at Shadow Play.We hope to welcome you soon.Kind Regards,Anuja.

Thank you for choosing Shadow Play by Peppers and your time to review your stay.On behalf of the hotel, we apologies for not meeting your exceptions and we do take your review seriously will take action for future improvements.Our hotel standard check out time is at 10AM anytime after will be subject to availability, unless there is an agreement has been approved between the hotel guest and the reception for a later check out time.We apologies for the standard of our restaurant but we could confirmed that all orders are made fresh.Kind regards,

Dear Brett,We very much appreciate your review regarding your stay at the Shadow Play Melbourne by Peppers. It is always a pleasure to receive such positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Shadow Play by Peppers

Dear Mathew,Thank you for your Review!We appreciate your feedback. I'm sorry that there was a poor communication, we are going to investigate this issue.Front Desk Team

Hi Christian, Thank you for your review. We are so glad you enjoyed your stay. We can't wait to see you again. Danke!Shadow Play by Peppers

Dear Melissa,We very much appreciate your comments regarding your stay at Shadow Play by Peppers. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Kind Regards

Dear DavidThank you for your Review!We are glad that you enjoyed your stay overall. We would like to reach out to you to understand the score you have given us in order for us to improve our services.We appreciate your feedback and look forward to your return.Front Desk Team

Dear Ruby, Thank you for taking the time to tell us about your experience at the Shadow Play Melbourne by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards, Benjamin Fanning Assistant Front Office Manager

Dear Sean,Thank you for your review.We appreciate your feedback and look forward to your return. Feel free to add a request for a higher on your next booking.Regards,Front Desk Team

Hi Craig,We are glad that you enjoyed your stay with us at Shadow Play by Peppers.It was a delightful serving you.We hope to welcome you back soon!

Hi Glenn, Thank you for leaving us a review! we are delighted that you had a great experience with us.We hope to welcome you back soon at Shadow Play by Peppers. Regards,

Hi Chee, Thank you for choosing Shadow Play by Peppers. We are so happy to hear that you enjoyed your stay at Shadow Play by Peppers. Our Goal is to always improve our Guest experience! thank you for taking time to post a review. W hope to exceed your expectations during your next stay here.

Dear Hao, Thank you for taking the time to tell us about your experience at ShadowPlay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Fanning Assistant Front Office Manager

Dear Gregory, Thank you for your review. Sincerly, Shadow Play By Peppers Team