Dear Aoi,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Rendezvous Melbourne and found our location convenient for sightseeing. We take pride in offering a delicious breakfast to kickstart your day. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back soon for another memorable stay.Kind Regards,Rendezvous Melbourne Team
Dear Yoshiteru,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards, Dixon Eng
10/10 (非常に良い)
Tamiko
2023 年 6 月 7 日
Tamiko
2023 年 5 月に 4 泊滞在
Rakitha からの返信 (投稿日 : 2023 年 6 月 28 日)
Dear Tamiko,Thank you for your kind review. We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back in the near future! Kind Regards Rakitha Weerasekera Duty Manager
10/10 (非常に良い)
Tamiko
2023 年 6 月 7 日
Tamiko
2023 年 5 月に 1 泊滞在
Rakitha からの返信 (投稿日 : 2023 年 6 月 28 日)
Dear Tamiko,Thank you for your kind review. We are delighted to hear that you enjoyed your stay and that we were able to meet your expectations. We look forward to welcoming you back in the near future! Kind Regards Rakitha Weerasekera Duty Manager
10/10 (非常に良い)
YOUNGDONG
2023 年 3 月 29 日
YOUNGDONG
2023 年 3 月に 1 泊滞在
Nischal Gurungからの返信 (投稿日 : 2023 年 4 月 7 日)
Thank You for your feedback. Greatly Appreciate it
Thank you for taking the time to provide feedback on your recent stay.
I am sorry to hear you were unable to control the air-conditioning temperature in your room. We have a dedicated maintenance team available to assist with this. I am glad the team was able to move you to a different room.
Thank you once again.
Kind regards,
Ketaki Warudi
Rooms Division Manager
8/10 (良い)
宿泊されたお客様
出張
2020 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 2 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
出張
2020 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2020 年 2 月に 3 泊滞在
Zacからの返信 (投稿日 : 2020 年 3 月 1 日)
Thank you for taking the time to leave your review, I'm pleased to hear that you enjoyed your stay.
We hope we can welcome you back again to see if we can turn this into a 10/10 rating next time.
Warm Regards,
Zac Robertson | Duty Manager
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 1 月に 3 泊滞在
Zac Robertsonからの返信 (投稿日 : 2020 年 1 月 26 日)
Thank you for your feedback,
We hope to see you again soon.
Warm Regards,
Zac Robertson | Duty Manager
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
宿泊されたお客様
2020 年 1 月に 3 泊滞在
Anneからの返信 (投稿日 : 2020 年 1 月 24 日)
Good Morning,
Thank you for your 5 out of 5 review of Rendezvous Melbourne.
Hope to see you stay with us again soon.
Warm Regards
Anne Hinton - Duty Manager
8/10 (良い)
宿泊されたお客様
2020 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 12 月に 4 泊滞在
Anneからの返信 (投稿日 : 2020 年 1 月 7 日)
Good Evening,
Thank you for your 4 our of 5 star review of Rendezvous Melbourne.
Hope to see you stay with us again soon.
Warm Regards
Anne Hinton - Duty Manager
6/10 (普通)
宿泊されたお客様
2020 年 1 月 6 日
宿泊されたお客様
2019 年 12 月に 4 泊滞在
Anneからの返信 (投稿日 : 2020 年 1 月 7 日)
Good Evening,
Thank you for your 3 our of 5 star review of Rendezvous Melbourne.
Hope to see you stay with us again soon.
Warm Regards
Anne Hinton - Duty Manager
6/10 (普通)
宿泊されたお客様
家族旅行
2020 年 1 月 6 日
良かった点 : 清潔度
可もなく不可もなくといった印象。
窓向きが工事現場かつ日の入りが良くなかった。
宿泊されたお客様
2019 年 12 月に 2 泊滞在
Zac Robertsonからの返信 (投稿日 : 2020 年 1 月 26 日)
Thank you for your feedback, we really appreciate.
Unfortunately due to the layout of our building, we are unable to offer views from each room and our view rooms are subject to availability and as such we recommend making a booking for these room types to guarantee them for your stay.
We hope to see you again in the not too distant future to give them a try.
Warm Regards,
Zac Robertson | Duty Manager
6/10 (普通)
宿泊されたお客様
2020 年 1 月 4 日
良かった点 : スタッフとサービス
宿泊されたお客様
2019 年 12 月に 5 泊滞在
Anneからの返信 (投稿日 : 2020 年 1 月 4 日)
Good Morning,
Thank you for your review of Rendezvous Melbourne.
Hope to see you stay with us again soon.
Warm Regards
Anne Hinton - Duty Manager
8/10 (良い)
宿泊されたお客様
2019 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
古い建物でしたが部屋はリニューアルされて、快適でした。
宿泊されたお客様
2019 年 12 月に 1 泊滞在
anneからの返信 (投稿日 : 2020 年 1 月 25 日)
Good Afternoon,
Thank you for your 8 out of 10 review of Rendezvous Melbourne.
I am so glad to hear you enjoyed your stay.
Hope to see you stay with us again soon.
Warm Regards
Anne Hinton - Duty Manager
8/10 (良い)
宿泊されたお客様
出張
2019 年 11 月 6 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
good
宿泊されたお客様
2019 年 10 月に 1 泊滞在
Dixonからの返信 (投稿日 : 2019 年 11 月 22 日)
Dear Anonymous,
We are very glad to hear that you had such a wonderful experience staying at Rendezvous Hotel Melbourne, and we thank you for taking the time to write this review.
We look forward to having you stay with us again in the near future.
If there is anything else we can do to help, please do not hesitate to contact us.
Kind regards,
Dixon
Front office supervisor
Dear Anonymous,
Thank you for taking the time to write up and send us your review.
I am sorry to hear that your experience with us was not to the standards we hope to provide our valued guests. I have passed your feedback on to our management team who will investigate thoroughly and make improvements to the situation wherever we can.
We hope you will visit us again for a future stay.
If there is anything else we can do to help, please do not hesitate to contact us.
Kind regards,
Dixon
Front office supervisor
8/10 (良い)
宿泊されたお客様
2019 年 10 月 6 日
宿泊されたお客様
2019 年 9 月に 4 泊滞在
Dixonからの返信 (投稿日 : 2019 年 10 月 6 日)
Dear Anonymous,
We are very glad to hear that you had such a wonderful experience staying at Rendezvous Hotel Melbourne, and we thank you for taking the time to write this review.
We look forward to having you stay with us again in the near future.
Kind regards,
Dixon
Front office supervisor
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔でベッドも大きく、快適でした。
宿泊されたお客様
2019 年 9 月に 2 泊滞在
Dixonからの返信 (投稿日 : 2019 年 9 月 26 日)
Dear Anonymous,
Thank you for your time in dropping off this review. I'm glad that you enjoy your stay with us.
We look forward to having you stay with us again in the near future.
Kind regards,
Dixon
Front office supervisor
8/10 (良い)
Denise
家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The history of the building is fascinating and well presented in public areas
Denise
2024 年 4 月に 1 泊滞在
8/10 (良い)
Lai Yun
グループ旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
all good
Lai Yun
2024 年 3 月に 3 泊滞在
4/10 (不満)
Scott
2024 年 4 月 7 日
I extended my stay for a day and they forget to clean my room.
Dear Scott,Thank you for sharing your feedback with us. We sincerely apologize for the oversight regarding the cleaning of your room during your extended stay. This is certainly not the level of service we strive to provide.Please be assured that we have addressed this issue with our housekeeping team to ensure such lapses do not recur in the future. We appreciate your understanding and patience in this matter.Should you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team
Dear Robert,Thank you for your review highlighting our wonderful staff at check-in. We greatly appreciate your kind words and are thrilled to hear that our team made a positive impression on you during your recent stay.If there is anything else we can assist you with or if you have further feedback to share, please do not hesitate to reach out to us directly.Kind Regards,Rendezvous Melbourne Team
8/10 (良い)
Sanjay
2024 年 4 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was a bit on the small side, our sliding door into the bathroom was had to move.
Other than that the overall stay was pleasant
Dear Sanjay,Thank you for sharing your feedback with us. We appreciate your comments regarding the room size and the sliding door into the bathroom. Your input helps us to improve and provide a better experience for our guests. We're delighted to hear that despite these issues, you had an overall pleasant stay with us.If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.Kind Regards,Rendezvous Melbourne Team
10/10 (非常に良い)
Helen
カップルで旅行
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prime position & lovely hotel with a great atmosphere.
Helen
2024 年 3 月に 1 泊滞在
Rakitha Weerasekera からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Helen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel's location and atmosphere to your liking. Providing a memorable experience for our guests is always our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Kind RegardsRakitha Weerasekera
10/10 (非常に良い)
Mark
出張
2024 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Restaurant service and meal were superb. Will be back.
Mark
2024 年 3 月に 1 泊滞在
Rakitha Weerasekera からの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Mark,We're delighted to hear that you had a great dining experience at our restaurant! Our team takes great pride in delivering exceptional service and delicious meals, and we're thrilled that you found both to your satisfaction. We can't wait to welcome you back for another delightful meal soon. Thank you for your kind feedback, and we look forward to serving you again on your next visit!
Dear Melanie,Thank you for taking the time to share your feedback regarding your recent visit to Rendezvous Melbourne. We are delighted to hear that you found our reception staff to be helpful and polite. Providing exceptional service to our guests is always our top priority, and it's wonderful to know that our team made a positive impression on you.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Rendezvous Melbourne in the near future.Kind Regards,Rendezvous Melbourne Team
10/10 (非常に良い)
Kevin
グループ旅行
2024 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I would without hesitation recommend this property. Location, price, condition of property were above par.
Dear Kevin,Thank you for taking the time to share your positive feedback about your recent stay at Rendezvous Melbourne. We are delighted to hear that you had an enjoyable experience with us and that our location, price, and the condition of the property met your expectations.At Rendezvous Melbourne, we strive to provide our guests with a comfortable and memorable stay, and it is rewarding to know that we succeeded in achieving this during your visit.We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Rendezvous Melbourne Team
10/10 (非常に良い)
Cherie
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a wonderful time here. The room was lovely, the black out curtains were amazing, the bed was super comfortable and the staff were so nice and accommodating.
Dear Cherie,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
6/10 (普通)
MARINA
出張
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス
Convenient for work hotel is dated though. It served for what I wanted. Clean and staff nice
Dear Marina,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
8/10 (良い)
John
出張
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel. The only thing I could fault the room on was the view from the window.
Dear John,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
10/10 (非常に良い)
Aileen
出張
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Being in a historic building the property exuded character. The location is also great for theatres, art, the South Bank and being opposite Flinders Station, transport.
Dear Aileen,Thank you for taking the time to submit your review.We take great happiness to hear that you were able to take full advantage of our prime location.We look forward to having you stay with us again in the near future
Dear Wendy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our prime location here at Rendezvous Melbourne. We strive to provide our guests with a convenient and accessible setting to enhance their overall experience.Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Rendezvous Melbourne Team
10/10 (非常に良い)
Lois
カップルで旅行
2024 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is well situated and has lots within walking distance plus the trains right across the street,
Dear Lois,Thank you for taking the time to submit your review.We take great happiness to hear that you were able to take full advantage of our prime location.We look forward to having you stay with us again in the near future
Dear Arjun,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.
8/10 (良い)
Sean
カップルで旅行
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked last minute , everybody in the hotel was very helpful especially Anna.
Great central hotel
Dear Sean,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
6/10 (普通)
Andrew
家族旅行
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Small rooms; bathroom door very heavy and may have been broken. Not cleaned thoroughly before
Dear Andrew,Thank you for your feedback. We're sorry your stay at Rendezvous Melbourne didn't meet expectations. Guest satisfaction is our priority, and we take your comments seriously.Apologies for any inconvenience with room size and the bathroom door. We'll promptly address these issues. Your cleanliness feedback is noted; we'll ensure consistent, thorough cleaning.Your input helps us improve. Feel free to share more or any concerns directly.Kind Regards,Rendezvous Melbourne Team
Dear Michelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our prime location here at Rendezvous Melbourne. We strive to provide our guests with a convenient and accessible setting to enhance their overall experience.Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Rendezvous Melbourne Team
6/10 (普通)
Cindy Sin Man
2024 年 2 月 11 日
Overall is average. The room is way too small
There is no hair dryer in the room, no luggage rack
The bathroom is extremely tiny and hard to make a move or turn around
Dear Cindy,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Your comments have been noted, and we will strive to make improvements based on your suggestions.Kind Regards,Rendezvous Melbourne Team
8/10 (良い)
Sayali
家族旅行
2024 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location as it is conveniently located right across Flinders station on free tram route and has great connectivity. They have overnight in room dine in service!
Dear Sayali,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
Dear Tony,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
Dear Russell,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
Dear Peter,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
Dear Les,Thank you so much for your review. We are delighted to hear we met your expectations.At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,
6/10 (普通)
Michael、Las Vegas
家族旅行
2024 年 1 月 20 日
気になった点 : 設備とサービス
We booked was was supposed to be a river view balcony Edwardian king room. First night the room they gave us had no balcony and definitely no view (4th floor). The remaining nights they moved us next door to a similar room with a balcony… but a queen bed. The rooms are tiny. Sit on the toilet and your knees are on the side of the tub. Second morning we woke to a lizard running around the room. We finally coaxed it to run to the hallway (under the door). We called the front desk and asked them to thoroughly clean and vacuum the room not knowing what the lizard may have left behind. They assured us they would but they did not and we had to call when we returned to the room to get them to vacuum. The next night we returned to no towels in the room. The staff blamed the lizard on he balcony (despite the balcony being closed and the secondary doors being secured too). Basically the staff was not responsive and the hotel was not super clean. My wife has allergies and the dust in the room was a misery for her.
Dear Cris,Firstly, I would like to thank you for the feedback. Here at Rendezvous, we pride ourselves on our service and it is very sad to hear that your experience with us was not up to the mark.We take guest reviews very seriously and can assure you that the feedback has been passed on to all departmentsWe apologise for everything you had to go through and would love to make it up to you on your next visit.
Dear Andre,Thank you so much for your review. At Rendezvous Hotel Melbourne, we take pleasure in providing quality service to all our guests.We look forward to having you stay with us again in the near future.Kind regards,Rendezvous Hotel Melbourne