9 つの屋外プール、サンラウンジャー

グランド ワイレア マウイ、ウォルドーフ アストリア リゾートの口コミ

5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 999 件の口コミ中 664 件が非常に良い" "
評価 8 - 999 件の口コミ中 188 件が良い" "
評価 6 - 999 件の口コミ中 87 件が普通" "
評価 4 - 999 件の口コミ中 38 件が不満" "
評価 2 - 999 件の口コミ中 22 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yamamoto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
約30年前のオープン当初の頃のイメージを残しながらの、リニューアル途中。現在も色々なとこを改装中でスパ、レストラン等も全オープンでは無かったです。リニューアルしたレストラン全部を確認することは出来ませんでしたが次回、全リニューアルした状況を楽しみにしております。
2023 年 10 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Aloha,Thank you for the positive rating of your recent stay at Grand Wailea. We're glad you enjoyed your time with us. As you observed, we're currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii with the relaxed elegance we're known and celebrated for while also preserving our rich heritage and unique character. Our team appreciates your patience during your visit, and we look forward to welcoming you back to Maui when our transformation is complete. Mahalo,JP Oliver,Managing Director

2/10 (非常に不満)

JUN

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 4 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 11 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

K.M、japan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
こちらのホテルOPEN当初からのリピーターです。ホテルの造り、ロケーションなど、とても素晴らしく大好きなホテルです。
2019 年 9 月に 7 泊滞在

8/10 (良い)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
2019 年 8 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
プールは大人でも楽しめました。設備もきれいで快適でした。ただ思ったよりよりも静かさはなく、のんびり過ごす感じはありませんでした。
2019 年 6 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
素晴らしいの一言です。 ホテルに泊まって、滞在中には観光にも行かずホテルの施設だけを使って、ゆっくりとした時間を過ごすことが出来ました。 それが出来るように、施設もレストランやスパ、それにプールなどが、とても充実しています。
2019 年 6 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
とても良かったです!
2019 年 2 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 4 泊滞在

8/10 (良い)

YUKO、TOKYO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
マウイ島での極上の滞在
マウイ島ではラハイナに近い地区のホテルを利用することが多かったが、20数年ぶりにワイレア地区のこのホテル、ナプアクラブの部屋での滞在を選んだ。20数年前に結婚式を挙げたホテルでもあり、オーナーは変わっても施設等の改装も済んでいるようで期待を裏切らない素晴らしいホテルであった。近くのアットワイレアの施設も充実し、ショッピングやレストランにも不自由はない。結婚式後の食事会を楽しんだ、HUMU(旧フムフムヌクヌクアプアア)では結婚20周年記念日のデザートのサービスがあり、担当のスタッフに感謝申し上げたい。また是非、訪れたいホテルである。
2018 年 9 月に 3 泊滞在

8/10 (良い)

MAYUKO

良かった点 : スタッフとサービス
プールがたくさんあり子供たちは大満足でした。
2018 年 7 月に 6 泊滞在

10/10 (非常に良い)

Karin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Katharine L

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Potentially the most beautiful (semi all inclusive) resort in Maui. It was a treat and a delight to stay here. M
2024 年 3 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Aloha Katharine,Thank you for your glowing review - we're truly honored by your kind compliments. We look forward to the pleasure of welcoming you back soon!Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jon

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best property in Maui!
2024 年 3 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Aloha Jon,It was an honor to have had you stay with us at Grand Wailea, A Waldorf Astoria Resort. We appreciate your feedback and are humbled by your kind words. Thank you for being a valued guest, and on behalf of our team, we would like to invite you back again anytime.Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Deborah A

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jeff

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay at the Grand Wailea, property and amenities were incredible including pools, beach, photo package, shopping, dining etc.. Highly recommend!!
2024 年 3 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Aloha Jeff,Thank you for taking the time to provide your wonderful review of your stay with us at Grand Wailea, A Waldorf Astoria Resort. It is incredibly rewarding to hear that our luxurious amenities and services exceeded your expectations. We take great pride in crafting an unparalleled experience for our guests, and it was a pleasure to have you. We look forward to welcoming you back in the future for another unforgettable experience.Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Britt

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Grand Wailea was amazing, the staff is great and provide top notch service in every aspect.
2024 年 3 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Aloha Britt,It was a privilege to host you at Grand Wailea, A Waldorf Astoria Resort. Our staff will do everything possible to deliver an exceptional experience, and we appreciate your kind words on our impeccable service. We hope to create more memories with you, so please consider returning in the futureMahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

DANIEL、LAS VEGAS

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was beautiful and clean. The amenities were also great. But the best part was the service and hospitality provided by the staff. They were super friendly and top notch!
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Aloha Daniel,Thank you for choosing Grand Wailea, A Waldorf Astoria Resort, and for sharing such a delightful, five-star review. Our team works hard to ensure our guests have a stay they will remember for years to come, so they will be honored to read your kind comments. We look forward to welcoming you back for another dreamy experience.Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Megan Laura、Rexford

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful property and stay
2024 年 2 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Aloha Megan,It was such a pleasure to welcome you to Grand Wailea, A Waldorf Astoria Resort. We appreciate your kind words and are delighted you enjoyed your experience. Thank you for your review and perfect rating, and we hope to welcome you back soon.Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Steve

良かった点 : 施設のコンディションと設備
Very nice and welcoming
2024 年 2 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 27 日)
Aloha Steve,A warm welcome goes a long way at Grand Wailea, A Waldorf Astoria Resort! We are so happy to have earned such positive feedback for our hospitality, and we hope you had an unforgettable time in Hawaii. It would be an honor to host you again!Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our visit here so much! Friendly staff. Excellent dining! Highly recommend!
2024 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Aloha David,Thank you so much for choosing to stay with us at Grand Wailea, A Waldorf Astoria Resort. Our goal is to provide every guest with exceptional service, so we're thrilled you enjoyed your experience. We appreciate your recommendation and hope to welcome you back in the future.Mahalo,Wendle Lesher,General Manager

10/10 (非常に良い)

Akiko、Weldon Spring

2024 年 1 月に 3 泊滞在

4/10 (不満)

Joseph

2023 年 3 月に 4 泊滞在

10/10 (非常に良い)

Cara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the most amazing place I’ve ever stayed! Everyone is over the top friendly, and the grounds are beyond what I could’ve imagined. It was an amazing place for my daughter, and we enjoyed the pools and the beautiful beach access. The food and drinks at the resort are very expensive and that was a little bit of a shock, but I would do it all over again
2023 年 11 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 7 日)
Aloha Cara,Thank you for sharing your comments with us. We are delighted to know that you had a truly enjoyable visit and appreciated our friendly staff members, beautiful pools, and lovely beach access. It was a pleasure hosting you, and we hope to see you again in the future. Mahalo,JP Oliver,Managing Director

8/10 (良い)

Deborah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely grounds. nice lounge. The rooms should have microwaves. I know that is the new thing. remove them so people will buy from restaurant or deli. It is bad when you dine at the olivina, and have half your dinner you have to toss bc you can't reheat. what a waste of food when you talk about going green. The coffee is nespresso. Most people like plain coffee in the morning, and there was no tea. I saw a man purchase a coffee pot. again-transparent- bottom line is squeeze the customer. other than that nice.
2023 年 11 月に 7 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Aloha Deborah,Thank you for taking the time to leave such a thoughtful review. We're grateful for your kind compliments and insightful comments, which we'll pass along to our team. It was such a pleasure having you here, and we look forward to your return!Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

james

2023 年 11 月に 6 泊滞在

10/10 (非常に良い)

ANGEL

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NICE PLACE TO RELAX
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Aloha Angel,It was a pleasure hosting you at Grand Wailea! We're pleased you had a relaxing visit, and we look forward to seeing you again the next time you're in the area.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Julie

良かった点 : 清潔度
2023 年 10 月に 5 泊滞在

10/10 (非常に良い)

Shelley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lobby area. The property was well maintained and wonderful to walk through.
2023 年 9 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 10 日)
Aloha Shelley,We enjoyed having you as our guest at Grand Wailea and are pleased to learn our beautiful lobby, and well-maintained appearance played a positive role in your experience. Thank you for the kind words, and come back soon.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful staff and hotel rooms
2023 年 11 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 10 日)
Aloha Elizabeth,We're so happy to know that you enjoyed both our amazing team members and wonderful accommodations during your stay! Thank you so much for the perfect rating, and we hope you'll join us again soon. Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is awesome and the staff is really nice, there is a lot of renovation going on at the resort.
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Aloha Brian,Thank you for your excellent review! We are excited for our multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We look forward to welcoming you back anytime you're looking for another great getaway.Mahalo,JP Oliver,Managing Director

8/10 (良い)

Patrick、Lakewood Ranch

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely gorgeous and well manicured property. The staff is amazing and top notch for cleanliness. Unfortunately from a timing standpoint there were some renovations going on that was unexpected and caused a few of the restaurant and bar amenities to be off-line. We really wanted to use HumuHumu bar and grill but it wasn’t available and some of the construction started early in the morning outside our room which was a bit of a distraction.
2023 年 10 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Aloha Patrick,We were honored to host you at Grand Wailea, A Waldorf Astoria Resort. It sounds like our property provided a beautiful backdrop to your getaway. Please accept our apologies that you were impacted by the closures during your vacation. Rest assured, we'll continue to adjust and find new solutions to avoid disruptions to the guest experience. If your adventures bring you back to our island, we hope to have the pleasure of welcoming you back to our resort. Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Ernest

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great friendly staff.
2023 年 10 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 18 日)
Aloha Ernest,Mahalo! It was a delight to welcome you to Grand Wailea, and we are thrilled you were impressed. We do have one of the best teams in the business, and they will all be honored to know how much you enjoyed their kind service. Your lovely five-star review is truly appreciated, and we hope to have another opportunity to welcome you back and impress you once again.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Janet

2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Jon、Waco

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Out favorite destination. We keep coming back because it is the best! Your blood pressure lowers 30 points as soon as you walk in the lobby upon arrival. Don’t miss it.
2023 年 10 月に 5 泊滞在
General Manager からの返信 (投稿日 : 2023 年 10 月 11 日)
Aloha Jon,Thank you for your five-star review! We're thrilled to hear that Grand Wailea is your favorite destination. It's wonderful to know that you find our lobby to be a calming and enjoyable place. We truly appreciate your loyalty and can't wait to welcome you back for another relaxing and memorable stay. Mahalo,JP Oliver,Managing Director

6/10 (普通)

Larry

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
The room smelled musty and moldy. We were harassed the entire time about wrist bands around the pool area. After losing a wristband we were told that we could not use the pool for the rest of the day. Another day we didn’t go to the activity center to update our daily wristband and was yet again denied to use the pool. For paying over $1000 a night I expected better service. We were charged for valet parking even on the days we didn’t use the vehicle. I wouldn’t recommend staying here and definitely won’t be back. The property was gorgeous though and a big shoutout to Danny at the Surf Haus for being a wonderful soul and his politeness!
2023 年 9 月に 8 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Aloha Larry,Thank you for sharing your experience with us. We are thrilled that our team member Danny and our gorgeous property made a positive impact on your stay with us. However, we are disheartened that we were unable to meet all of your expectations. We hope that you were able to bring up the issues with our front desk team for immediate assistance. Unfortunately, we must utilize wristbands to provide the safest and quality experience when guests use our pool. Your feedback is important to us, and we will surely share it with the rest of our team for improvement. In regards to the charges, we advise you to reach out to us offline so we can further assist you. Please consider booking another stay with us so we can show you a perfectly rated visit. Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Donald Craig

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Employees were very friendly and helpful. Room was upgraded to one with a view of the ocean.
2023 年 9 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Aloha Donald,We were delighted to welcome you to Grand Wailea during your recent visit. It's wonderful to hear you had a positive experience and that you appreciated the wonderful ocean views from your upgraded room, as well as the friendly hospitality our team provided. Thank you for taking the time to share your kind words, and we hope to have the pleasure of your company on another occasion.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Water stations and reusable containers. Lack of fine dining options.
2023 年 9 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 21 日)
Aloha Paul,It was an honor to host you at Grand Wailea, A Waldorf Astoria Resort. Our team appreciates you taking the time to share your valuable thoughts. Although our resort currently features several dining options, we're always happy to recommend nearby restaurants should you desire something different. We value you as our guest, and we look forward to welcoming you back.Mahalo,JP Oliver,Managing Director

8/10 (良い)

Tehmina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 4 泊滞在

2/10 (非常に不満)

SEAN

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Right now this hotel is a “holiday inn” place.. they should not charge more then $80-$100 a day. There is absolutely no service in this hotel right now….because of fire in Maui…there are not so many tourists there. This hotel did choose to stay open…charge over $1000 a day….but no staff to service you…we where told from some hotel staff that they did let many employees to go because of the fire situation…. Imagine that you can not get a drink at the pool side since nobody is there to serve you.. You have to walk all the way to inside the main hotel building to get a drink or food. This is a classic example of Corporate/Owner greed that only care about the profits….they don’t care that are charging you over $1000 a day and giving you a Motel service.
2023 年 8 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Aloha Sean,Thank you for offering feedback about your recent stay. We're sorry you were disappointed with your experience. We're currently attempting to provide the best visit we can for our guests in light of the devasting fires that mainly affected the island's western side. Given another opportunity down the line, we hope to host you for the time you expected.Mahalo,JP Oliver,Managing Director

8/10 (良い)

Heidi

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pool- und Hotelanlage wunderschön, ebenso der Strand, Personal war sehr dankbar, dass wir trotz Feuer in West Maui nach Süd Maui gekommen sind, Personal am Frontdesk war nicht immer freundlich, Events wurden nicht kommuniziert, Yoga und andere Kurse waren super, auffüllbare Wasserflaschen waren sehr praktisch
General Managerからの返信 (投稿日 : 2023 年 9 月 26 日)
Aloha Heidi,Thank you for sharing your wonderful compliments from your recent visit with us! We are pleased that you enjoyed our many amenities and took advantage of the events we have on the property. Your comments about hospitality will be shared with our staff, and on your next visit, you can expect all your expectations to be met. Thank you, and we hope to see you again soon for another relaxing island getaway.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Bee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most beautiful property in maui
2023 年 8 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Aloha Bee,We certainly agree that we are the most beautiful property in Maui. Thank you so much for the praise. We look forward to Grand Wailea becoming your home away from home. Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Ivan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2023 年 8 月に 4 泊滞在
General Manager からの返信 (投稿日 : 2023 年 8 月 31 日)
Aloha Ivan,Thank you for the outstanding rating of your recent stay at Grand Wailea, A Waldorf Astoria Resort. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Wailea and South Maui, so come back soon!Mahalo,JP Oliver,Managing Director

6/10 (普通)

Brooke Williams

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The staff is what makes the difference in staying here. ❤️ We have been return guests for 5 years. The property is beautiful, but declining and it shows. It is less Maui and more Corporate/we could stay anywhere else and pay far less. The staff keeps us returning. Not greeted with leis any more. :( Water feature wasn’t working. :( Would love to discuss with someone. Thank you.
2023 年 8 月に 6 泊滞在
General Manager からの返信 (投稿日 : 2023 年 8 月 31 日)
Aloha Brooke, Thank you for joining us again and for sharing your thoughts. Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We appreciate your sentiments on the lei's and will reflect upon your feedback. The resort is currently undergoing a multi-faceted revitalization and will soon offer a fresh, modern interpretation of Hawaii, with the relaxed elegance Grand Wailea is known and celebrated for, while also preserving its rich heritage and unique character. We sincerely hope to welcome you back once the transformation is complete.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service was amazing. Everyone was wonderful and so welcoming. The rooms have been updated so they look nice and new. The room was super quiet and have really comfortable beds. The pools are full of kids splashing around, even around the pool bar, so if you’re looking for a nice relaxing pool experience, this hotel isn’t it. Everything is really overpriced, but I think that’s to be expected. I would say this property caters more to families than adults that are looking for rest and relaxation. Overall, it was a good experience.
2023 年 8 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 28 日)
Aloha Amanda,Our amazing staff works hard every day to make sure our guests have a memorable experience, so thank you for sharing! We are delighted to know that our efforts show in our awesome service and beautiful, peaceful accommodations. We look forward to welcoming you back to Grand Wailea for another memorable visit.Mahalo,JP Oliver,Managing Director

6/10 (普通)

Emily、Battle Ground

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The property was beautiful but I'm not certain that the price was worth it. It was very expensive for what was included. On top of the nightly room fee, you were required to pay a daily resort fee to use all of the amenities. There is no onsite parking, so you are again charged a daily valet charge of $65 per day. The rooms do not have kitchens, so you are all but forced to eat on site at the overpriced restaurants. The pool could have been amazing, but several waterslides were under repair, including the water elevator which has been broken for an extended period of time. The staff was very nice, but unfortunately, it doesn't really make the overall experience worth it for the price.
2023 年 8 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Aloha Emily,Though we are glad you appreciated our lovely property overall, we regret that other aspects of your stay fell below your expectations. Please know that we strive to keep our prices competitive for our area while providing great value. However, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we always put our best foot forward and present our property and all we offer in the best light. Down the line, we hope you consider returning for a better experience.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always enjoy my stay.
2023 年 8 月に 10 泊滞在
General Managerからの返信 (投稿日 : 2023 年 8 月 21 日)
Aloha Susan, It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Grand Wailea, A Waldorf Astoria Resort, once again! Thank you for your wonderful review, and we look forward to your next visit.Mahalo,JP Oliver,Managing Director

10/10 (非常に良い)

Crystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 7 泊滞在