Room large, clean, basic but with everything needed. However, there was no extractor (or window) in the bathroom so everything stayed damp because of the damp.
Our key card failed every day, or even twice a day, which was very annoying (and no, it wasn't kept by a mobile phone!). Unfortunately, breakfast was a shambles every morning - with poor quality cooked food left standing for so long it was cold and hard, the cold buffet was not replenished, the toaster didn't work properly and the coffee machine was out of order during our 3 night stay. The staff seemed unclear about breakfast times too.....(and are very grumpy!).
I appreciate this is a 'conference style' facility, but they are charging hotel prices, so need to brush up on this side of things.
There is nobody to report things to, as the receptionist just told us to write in afterwards!
Overall very disappointing, as it could work well with a little more thought and effort to make 'hotel' guests a little more welcome and comfortable.