Overall, it was a nice hotel. The perks-Two blocks from down in the heart of time square and could walk everywhere in the city. Across the street from the port authority so very easy to get on the subway. The negatives-carpet was wet due to the AC not working properly. Upgraded for my room however the rooftop bar was the floor above so no sleep due to the noise level.
Comment from Hotel Management
Oct 8, 2019 by General Manager, Hotel Management
Thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West. We are glad to know you had a great stay and enjoyed our location just steps from the Broadway Theater District, Rockefeller Center, the Chrysler Building, Madison Square Garden, and other iconic attractions. However, we apologize that the air conditioning unit in your room was not working properly. We will share your feedback with the appropriate individuals to make the necessary improvements. We are also sorry you were inconvenienced by noise from our Rooftop Lounge. Should you stay with us again, and we hope you will, we encourage you to request a room that's more insulated from the revelry on our rooftop. We look forward to seeing you again.