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ホリデイ イン エクスプレス マンチェスター シティ センター アリーナ IHG ホテルの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1010 件の口コミ中 454 件が非常に良い" "
評価 8 - 1010 件の口コミ中 412 件が良い" "
評価 6 - 1010 件の口コミ中 84 件が普通" "
評価 4 - 1010 件の口コミ中 35 件が不満" "
評価 2 - 1010 件の口コミ中 25 件が非常に不満" "

8.8/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス
.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Raymond、Hatton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was quiet, convenient, had great breakfasts, the staff was courteous, helpful, and available
2024 年 3 月に 5 泊滞在

8/10 (良い)

Gina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice central area. Easy to get around. Everything is in walking distance.
2024 年 2 月に 2 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Gina, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff very friendly helpful
2024 年 3 月に 1 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Catherine,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

4/10 (不満)

Hiu Kwan、Sheffield

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The fire alarm went off twice pass midnight, and constant noise from the corridor/lift lobby, we stayed in the first room.
2024 年 3 月に 1 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Hello Hiu, Thank you for taking the time to leave such a detailed review about your recent stay here at Holiday Inn Express Manchester City Centre Arena. The review is very disappointing to read as I can agree we fell short on this occasion, and can only apologise for this. The fire alarm was triggered by an event in the hotel which required further investigation. The safety of our guests is paramount and something we take very seriously hence the investigation time required before being certain there was no emergency situation in the hotel and that it was safe for guests to return. Whilst we can appreciate the inconvenience this caused we would like to thank you for your co-operation and understanding during this very difficult time.Again, we really would like to apologise as this is not the service you, or we expect and we are sorry we fell short on this occasion. If there is anything we can do to be of further assistance, please do not hesitate to contact me directly at the hotel.

10/10 (非常に良い)

Dorothea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly, welcoming and very helpful staff.
2024 年 2 月に 1 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Dorothea,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us and that you found the team friendly, welcoming and helpful! We hope to see you again sometime soon.

8/10 (良い)

Adrian

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Good location for trip to Arena
2024 年 3 月に 1 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Adrian, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Janeen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an excellent hotel in Manchester for the price. It is not near Manchester Piccadilly train station, but it is a very short tram ride away. The hotel tram stop is a 5 minute walk. The hotel is located near a good mall and a ton of shopping and eating options. When the mall closes, most of the food options are fast/fried food however. You can also take a tram to the Manchester United Stadium in Old Trafford, and then that stop is about a 10-15 minute walk to the stadium. The breakfast at the hotel was really good, and the hotel employees were so accommodating and pleasant. The heat wasn't working in the room, but they gave me a heater right away. The shower was clogged and they sent someone to unclog it right away. Please note that there is no microwave or fridge in the room (at least not in my room), so if you bring food to your room, you will have to consume it right away. The best part of the room was the beds, which were very comfortable. Everything was clean. The hotel does not get a ton of light however.
2024 年 2 月に 2 泊滞在
Kind Regards, Jayde Senior Guest Service Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Janeen, Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express Manchester City Centre has to offer and we are thrilled to hear you enjoyed your recent stay with us! However, I am disappointed to read that the heating wasn't working in the room. I am glad the team was able to assist quickly with a portable heater for you though. Once again, we apologise we fell short on this occasion, but if you are visiting the area again soon we’d love to welcome you back to show you our usual amazing standard.We hope to see you again sometime soon.

10/10 (非常に良い)

Maurice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent for the AO arena and the Arnsale shopping centre
2024 年 2 月に 1 泊滞在
Jayde - Senior Guest Service Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Maurice,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express Manchester City Centre Arena has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Oliver、Charlottesville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent English breakfast included stay. Enjoyed it w family.
2023 年 12 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 16 日)
Dear Oliver,Thank you for taking the time to tell us about your experience at Holiday Inn Express MANCHESTER CITY CENTRE - ARENA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you.

6/10 (普通)

Binaya

小さなお子様連れの家族旅行
My recent stay at the Holiday Inn Express, while brief, was a mixed experience that highlighted both the conveniences and areas for improvement. Traveling with my family for just one night, we found the hotel's location to be its standout feature, especially for those planning to visit the AO Arena. The vicinity is bustling with a variety of dining options, there is hotel recommended paid parking at a discounted rate of £18 with a code, I discovered a nearby parking option for a more economical £6.70 for 20 hours. The room itself, although showing signs of age, was maintained clean. This aspect of our stay was satisfactory, meeting the basic expectations for comfort and hygiene. However, the experience took a turn when it came to the breakfast service. It was evident that the hotel was not adequately prepared for the morning rush, suffering from a noticeable lack of staff. This resulted in less than ideal service, which was a disappointment considering the importance of starting the day on a positive note, especially when traveling. On a brighter note, the selection of food available for breakfast was commendable for the price charged. It suggests that with better staffing and management, the dining experience could be greatly improved, aligning it more closely with the hotel's other positive attributes. In conclusion, the Holiday Inn Express offers a strategic location for visitors to the AO Arena, with the added benefit of being surrounded by numerous dining and afforda
2024 年 2 月に 1 泊滞在

8/10 (良い)

KHURRAM

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, good value for the money, free breakfast was good with good selection. Room was quite small, pull out bed wasn’t too comfortable. Overall very good place to stay for a couple of days.
2024 年 2 月に 3 泊滞在
Aaron Hからの返信 (投稿日 : 2024 年 2 月 11 日)
Hi Khurram, Thanks for taking the time to leave such wonderful feedback on your stay here at HOLIDAY INN EXPRESS - MANCHESTER CITY CENTRE ARENA. With valuable feedback like yours we are able to coach and monitor the team in order to keep up with our amazing standards. I am pleased to read you found the location to be perfect, we really do make the perfect base when exploring all that Manchester has to offer and we hope you had a fantastic time doing this. I am also pleased to read that you found this a very good place to stay!If ever within the city again we would be thrilled to welcome you back!Kind Regards,Holiday Inn Express - Manchester City Centre Arena

8/10 (良い)

Dawn

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to Arndale and AO Arena.
2024 年 1 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Dawn ,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 (良い)

Stephen

良かった点 : 清潔度、施設のコンディションと設備
Brilliant location
2024 年 1 月に 1 泊滞在
Jayde からの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Sian

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very high standards of cleanliness and comfort, really friendly staff and great breakfast. Excellent location for good dining experiences and the AO Arena.
2024 年 1 月に 1 泊滞在
Jaydeからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 (良い)

lana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Conveniently located in the Manchester City, close to Arndale shopping centre. Clean and quiet , perfect
2024 年 1 月に 1 泊滞在
Jaydeからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

6/10 (普通)

Carmen

カップルで旅行
The property is a great location although it is hidden. Room was clean but cold and accessible rooms are located on 5 th floor which for myself would be better located on the lowest level. Breakfast was good and staff were engaging and attentive.
2024 年 1 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Carmen,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 (良い)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff at the hotel were really polite and helpful. Was on the 8th floor which had great views of the city. Heating in the room was poor which is my only complaint, room was cold. Would definitely stay again.
2024 年 1 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Stephen,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

8/10 (良い)

Tracey

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel & friendly, helpful staff. The room booked was a family room with sofa bed but the room was really too small to accomodate this set up
2024 年 1 月に 2 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Tracey,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

10/10 (非常に良い)

Narjis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear NarjisThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,Holiday Inn Express, Manchester City Centre

6/10 (普通)

Dane

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great up until the morning. They had obviously not prepared for the amount of people staying. The shower was cold. The queue for breakfast was out to the lobby. No cups for coffee/juices, the staff were barely struggling to keep enough food out and everyone was fighting for seats. I do not blame the staff but something drastically went wrong that morning.
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Dane, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. Thank you for the detailed review about how you enjoyed .However, it is very disappointing to read that you had a few issues during your visit, however we do hope you was able to speak to one of our team and they was able to rectify this quickly for you. Please accept my apology for cold water in the morning and long waiting time for the breakfast .Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

10/10 (非常に良い)

Mathias

2023 年 12 月に 3 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear MathiasThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 (良い)

Hans

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfekt plassering
Hotellet ligger perfekt plassert i den beste delen av Manchester. God standard. Litt smale senger. Rommet var bra. Frokosten midt på treet. Hadde hjulpet med litt kjøttpålegg og ost. Ellers helt grei start på dagen😊 Ville brukte hotellet igjen
2023 年 12 月に 4 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear HansThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

6/10 (普通)

Olachi

良かった点 : 清潔度、客室の快適度
2023 年 12 月に 4 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear OlachiThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Value 4 Money
Nice hotel, great service. But a little worn and tattered. Bur location was superb👍
2023 年 12 月に 4 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear PaulThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
2023 年 12 月に 3 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Guest Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.Kind regards,

10/10 (非常に良い)

Neve

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean :)
The hotel was really nice and clean!
2023 年 12 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear NeveThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

2/10 (非常に不満)

MAHESH

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Didn't like the property
2023 年 12 月に 2 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Mahesh, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

4/10 (不満)

Killian

2023 年 12 月に 3 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Killian, Thanks for taking the time to leave a review about your recent stay here at Holiday Inn Express, Manchester City Centre Arena. However, it is very disappointing to read that you had a few issues during your visit, however we do hope you was able to speak to one of our team and they was able to rectify this quickly for you. Once again, we apologise we fell short on this occasion but if ever visiting the city again we would love for you to give us another chance so we can show you the true Holiday Inn Express service that you should have received.

8/10 (良い)

Sebastian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Jaydeからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Sebastian,Thank you for taking the time to leave us such a great score and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsJayde Holiday Inn Express, Manchester City Centre

10/10 (非常に良い)

Martin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great and easy access to the local nightlife.
2023 年 12 月に 1 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear Martin,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

10/10 (非常に良い)

Darren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear 'Darren',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre

10/10 (非常に良い)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bra hotell og glimrende sammenlignet med engelsk standard generelt. Hyggelig og hjelpsom betjening. Frokost middels minus. Bacon ok, eggerøre var pulverdritt. Kaffe elendig. Opplevde møkkete service en dag på frokosten. Romma var rene og fine
2023 年 12 月に 3 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Good Afternoon Thomas, I am glad to hear you had some positive things with your stay here at Holiday Inn Express, Manchester City Centre. I am very pleased to read that you found our team to be friendly and welcoming. I am glad to hear that you found the rooms to be warm and welcoming and really hope it did feel like your home from home! Moving onto your breakfast points, I really do apologise that on one of the days our standards slipped on one of the days and you found the service to short-fall, I can only apologise for this and speak to the team to make sure this does not happen in the future. I thank you for your feedback and review, and hopefully look forward to welcoming you back to Holiday Inn Express sometime soon. Kind Regads,AaronHoliday Inn Express, Manchester City Centre

10/10 (非常に良い)

Luisa

2023 年 12 月に 1 泊滞在
Katからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Luisa ,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Lisa Skov

2023 年 12 月に 3 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear 'Lisa Skov',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre

6/10 (普通)

Leanne

良かった点 : 清潔度、スタッフとサービス
Terrible breakfast, Ok stay.
Hotel & Staff fine. Breakfast wow terrible, we’d go as far to say the worst ever in any hotel stay we’ve had. Wouldn’t stay here again but it was ok for what we went for.
2023 年 12 月に 1 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello "Leanne", Thanks for your review, we really do appreciate your feedback. I am pleased to hear that you thought the hotel and staff made your stay. However, I am disappointed to read that you thought breakfast wasn't up to our usual standard. I would like to thank you for bringing this to our attention and have passed your feedback onto our Breakfast Manager in order to make improvements in this area. Once again we apologise we fell short on this occasion. Many Thanks, Aaron Guest Services Manager

6/10 (普通)

Marc

気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello Marc, Thanks for your recent review with Holiday Inn Express, Manchester City Centre Arena. We appreciate your feedback and look forward to welcoming you again soon.Many Thanks,AaronGuest Services Manager

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear 'Alexander',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

8/10 (良い)

Kirsty

Customer service
Fantastic stay but only made great by one of the ladies upon check in . ( I don’t know her name ) but she saved our trip . I booked for a standard room and it did say could be a twin or double depending on request . I was worried to book however did so and chose the preference as a double bed . Also I emailed asking for double not twin to which the reply was they can’t garauntee but they’ll keep an eye out . We checked in and got to the room … twin beds . This wasn’t at all ideal as it was mine and my boyfriends first time away , his first time in Manchester and wanted it to be special . I rang up to which it was the same man who checked us and asked if there’s any other rooms available. He said no they were fully booked so I went down asking again if there’s any rooms he again said there’s no rooms available. So I asked could I have a refund as there’s a hotel over the road with a double bed . I’d already spent over £300 so didn’t want to just lose that . There was a lovely lady on check in who was so helpful and looked and got us a double room ( eventhough there was apparently no rooms at all available in the whole hotel and were fully booked :/ ) this woman was honestly a life saver ! The room was an accessible room but that didn’t at all matter . The room was perfect and well thought out to for a wheelchair user. I was honestly really upset if having to stay in a separate bed to my boyfriend and a surprise trip turned out well in the end. Thank you to the lady
2023 年 11 月に 2 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Hello Kirsty, First of all thanks for your detailed review and may I first start off by apologising for the mix up with your rooms. When booking your room we have very limited availability and can only know on the day what rooms we have available, sometimes there is situations where a double booking has to be put into a twin room, this is beyond our control at our busiest times however I am happy to read that a member of our team was able to resolve this for you.I'm glad to hear the trip in the end was a success and hope you enjoyed your visit to the city and we hope to welcome you back to Holiday Inn Express soon. Kind Regards, Aaron HHoliday Inn Express, Manchester City Centre

6/10 (普通)

Bahram

2023 年 11 月に 2 泊滞在
Katからの返信 (投稿日 : 2024 年 1 月 3 日)
Dear BahramThank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime soon.

10/10 (非常に良い)

Greg

2023 年 11 月に 1 泊滞在
Jaydeからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Greg,Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsJayde Holiday Inn Express, Manchester City Centre

10/10 (非常に良い)

Zaheed

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was great. Got room cleaning daily without me asking. No refrigerator or Microwave in room
2023 年 11 月に 4 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear 'Zaheed',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We currently don't offer any refrigerators or microwaves in the room however you would of been more than welcome to speak to our reception team they would of been happy to store things in the fridge for you.We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

8/10 (良い)

Bjørn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and central
2023 年 11 月に 2 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 17 日)
Dear 'Bjorn',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre Arena

10/10 (非常に良い)

Ellen

2023 年 11 月に 5 泊滞在
Aaron Hからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear 'Ellen',Thank you for taking the time to leave us such a wonderful review and we are glad that you enjoyed all that Manchester & Holiday Inn Express has to offer and we are thrilled to hear you enjoyed your recent stay with us! We hope to see you again sometime in the near future.Kind regardsAaronHoliday Inn Express, Manchester City Centre

10/10 (非常に良い)

Melissa

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, comfy, standard, great service and a great breakfast
2023 年 11 月に 1 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
Hi,Thank you very much for your review. I am happy to see that you have enjoyed your stay with us and I hope to have the chance to welcome you back in the near future. Kind Regards,

10/10 (非常に良い)

PHILIP

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is some years since I last used a Holiday Inn Express and I must say I was pleasantly surprised. From entering the building and the warm welcome I got from staff to the excellent facilities in my room. A quiet room where I got two nights good sleep. Going down for breakfast, free newspapers and a wholesome breakfast. All within walking distance of Victoria station.
2023 年 11 月に 2 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
HI,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.Kind regards,

10/10 (非常に良い)

Roman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
HI,Thank you very much for your review. I am happy to see that you have enjoyed your stay with us and I hope to have the chance to welcome you back in the near future. Kind Regards,

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Aircon not worked
Amazing location, new-ish hotel, great service. But unfortunately the aircondition was broken/not working and seems to be a issue in the building instead of room issue. We've reported to the reception. I got a cold because we were freezing, but we found out after couple of days later that we can just turn off the aircon, it was still cold but became bearable.
2023 年 11 月に 5 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
HI,We are so sorry to receive your review and to know you returned home with such a disappointing memory of your time with us.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overview of hotel
Friendly staff. Had good chat with lady at reception. Who was polish. She was helpful and friendly. Breakfast was lovely and hot. Tables were clean
2023 年 11 月に 1 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
Hi,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay
Had a lovely stay. The room was clean and adequate & all the staff were very pleasant & helpful
2023 年 11 月に 1 泊滞在
Bassam, Guest service manager からの返信 (投稿日 : 2023 年 11 月 19 日)
HI,It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.Kind regards,