After checking into SB-112, we discovered the main bedroom bedsheets were covered in hair. Not one or two, but many many hairs or varying length and shade. We immediately contacted Jamie and Cynthia of Ready 4 Rentals via phone, email and text with several pictures and a plea for a fresh set of bedding. The response we got via text read:
“The bedding is absolutely clean, we have a professional laundry bill to prove it”
We provided more photos and asked if they could please come look for themselves in person, and received no response. We continued to reach out for assistance the following day and received none. It was quite shocking and possibly the worst customer service experience we have ever received from any rental property.
The rest of the unit seemed clean enough to live with, and the building is in an excellent location by lift options so our family was able to walk to/from skiing when the snow plows where not working on the street. The floor plan was perfect for our family of four. The condo could use a few extra items, for example there was only one wine glass and no shampoo or conditioner. They are very clear in the check-in verbiage about needing to bring your own extra toilet paper and paper towels, just a head’s up that you’ll need that also.
We met the building manager, Patrick, who was wonderful and welcoming. He explained there are several different owners of the units and different people managing them. In our hunt to find clean sheets we discovered a different rental company, 1849 Mountain Rentals, also has condos at the same building and has a supplies room and someone available and on site to help guests, which is great news for next time!