This hotel has all the potential to be a “5 star” hotel, but it just misses the mark. It is very understaffed, with employees working multiple jobs in one day and even at the same time, leaving guests waiting for service at every point: at the valet, checking in, guest services, restaurants, pool, etc. There wasn’t even anyone to greet us upon arrival and I ended up having to hunt someone down to valet my car. Spanish hospitality is very hard to come by and this hotel is no exception. The “all-inclusive” option is a hoax, the restaurants try really hard to be fine-dining establishments by making you wait in between “courses” and adding embellishments to meals, but the food is just not good and don’t even step foot into that “Asian” restaurant, if you could even call it that. The breakfast and dinner buffets at first glance seem pretty good, but upon a closer look, you’ll find foods that have been sitting out for hours with no temperature control, flies infesting the fruit and meats, and overall very underwhelming. The only saving grace in terms of food is the poolside eatery, but again the wait for service is very long. Now the rooms are ok, just think Best Western or Motel 6 unless you have the foresight to book one of the “club member” rooms, which I thought when I paid over $5500 for 7 nights for an ocean view balcony room would afford me at least a “3 star” hotel room, but no; peeling paint, 2 twin beds pushed together to make, and terrible AC. Don’t waste your money!