I loved my comfortable, quiet room with a balcony overlooking part of Gran Via. And the staff could not have been more welcoming. They let me check in at 10:30 a.m. when I was only expecting them to store my bag until the afternoon. Also, after I arrived in the room, a staff member set up an adorable film-themed welcome of Coke and movie snacks accompanied by a sweet note. I didn't get to check out the roof and pool, as I was there in Feb, but I'd love to stay here again in warmer weather -- or anytime. Thanks, Iberostar Gran Via for a lovely introduction to Madrid!