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Reviews of PortoBay Serra Golf

4 out of 5
PortoBay Serra Golf
Sítio dos Casais Próximos, Santo da Serra, Santa Cruz

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 153 reviews" "
Rating 8 - Good. 48 out of 153 reviews" "
Rating 6 - Okay. 8 out of 153 reviews" "
Rating 4 - Poor. 0 out of 153 reviews" "
Rating 2 - Terrible. 0 out of 153 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in Feb 2024
Response from Marilia Dias on Mar 1, 2024
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,

10/10 Excellent

David

Stayed 6 nights in Sep 2023
Response from Marilia Dias on Oct 2, 2023
Thank youMarilia Dias

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Property is 15 min drive to Funchal and centrally located of renting a car on Madeira. Beware parking is limited on the property.
Stayed 3 nights in Aug 2023
Response from Marilia Dias on Oct 2, 2023
Thank you Very muchMarilia Dias

8/10 Good

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Nic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and Comfortable rest after a hard journey
Arrived at midnight after a long journey to a helpful smiling face. Most comfortable beds. Lovely and peaceful and quiet. Allowed an extended room check out. Good exercise/swimming pool . Lovely gardens Top marks in every way!
Stayed 1 night in Jun 2022
Response from Marilia Dias on Jun 29, 2022
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards, Marilia Dias

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely small hotel very friendly and the food was very good
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff at the hotel was absolutely amazing, so friendly and helpful, especially Marília.
Stayed 2 nights in May 2021

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Excellent apart from the ants
Room 301 in the main house is a lovely room with Juliet balcony and separate large outdoor terrace. The room is spacious with two armchairs and very comfortable bed. This would have been a top-notch five-star rating had it not been for the invasion of a few thousand ants. It took me and the horrified housekeeping staff an hour to clean them from a bag and the chair it was on. The dismissive response from the front desk was "oh yes, they come in when it rains."
Stayed 1 night in Dec 2020

6/10 Okay

Mrs T Joao

Ok Hotel but needed improvement to be a 4star hote
I spent two days in the hotel. Considerations: 1.Sauna not working and No instruction on how make it work,só instructions could improve. 2. massage need to be booked 24h in advance, which is fine but sometimes you just need in the next few hours which would be nice 3. Smell of the aromatic essences could be more neutral - the smell was bothering so much that made me wake up several times on the first night until I get used to it. Honestly, it shouldn’t be needed those kind of aromas 4. Noise, the guest on the next room was sick and sneezing the whole second night, the room should have acoustics treatment 5. They do not provide conditioner, I would expect that from a 4 star hotel - so bring your own 6. Breakfast. Could be much better, specially the juices, they could be fresh and not box. Coffee is very week, so on the second night I decided to order something else instead of having their filtered coffee. 6. Croissant and pain au chocolate should be fresh, Food options could be more authentic and explore the Portuguese coiousine it is fine to have French or English breakfast if they are well made, the pastel de nata was delicious. I would recommend they order authentic things from a padaria (cassetinho for instance)
Stayed 2 nights in Jul 2019
Response from Marilia Dias on Jul 29, 2019
Dear Mr. Joao, We would like to thank you for sharing your opinion about our hotel. We regret that we were unable to meet your expectations and we will take your comments into account so that we can improve the points you mentioned. Thank you once again. Marilia Dias

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel, excellent restaurant
A friendly hotel in the hills of Madeira, a 15 minute drive from the airport. Quiet, relaxing, good breakfast, the restaurant serves excellent (simple) dinners, the old block is lovely.
Stayed 3 nights in Jul 2019
Response from Marilia Dias on Jul 12, 2019
Dear Guest, First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, Marilia Dias

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good.
Lovely hotel, nice room. Good breakfast. No air conditioning in the room so would have been good to have had a fan.
Stayed 1 night in Jun 2017
Dear Guest, Thank you for your review, we will take in consideration your sugestion. Warm Regards, Marília Dias

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Guest, Thank you for your opinion. Warm regards, Marília Dias

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room the Ballesteros. Great location.
Cosy hotel, amazing room, friendly staff very homely.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely peaceful unique hotel.
Lovely hotel. Quite expected Miss Marple to appear round the corner, has that vintage charm yet with great modern facilities. Loved it!

10/10 Excellent

Lukasz, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Quiet . Perfect for rest!!
Hotel is verry nice. Great place to forget about every day life. Beautiful area. Quiet. Amazing people work in. I had a morning flight and breakfast was ready especially for us!! Btw. It was amazing breakfast. The only one think i didnt like was paid afternoon tea which should be free but this is just a tip to management.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and character combined!
My wife and I needed last minute accommodation following a flight cancellation. We booked a night here and were treated so kindly from the moment I called to confirm our room type to checkout. We both wished we had spent more time in this beautiful room during our honeymoon and will look to stay here upon our return to Madeira.

10/10 Excellent

B & M, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, small hotel with intimate atmosphere
Delightful! Would recommend to anyone wanting a charming and quiet hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good centre for discovering Madeira but the location of the hotel seems to result in it being under cloud a lot. If you go up to the mountains or down to the beach you find sun. For 5 of our 7 days the hotel was in cloud. This may be unusual but check it out further. Staff we're friendly and helpful when asked advice. Not much forthcoming of their on volition though.

10/10 Excellent

Rica, Luzern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
It was a good decision chooosing to stay out of the City of Funchal and stay at this charming hotel with tranquil atmosphere that i feel well rested during my 4 night stay. The Staff were very friendly especially at the Restaurant, clean and spacious room, comfy bed, and it's also a big plus with Restaurant: serving good and traditional food. The breakfast buffet offers good choices of fresh fruits, fresh bread sortiments, home-made jam and their tasty omelet is never to miss. Some points for improvements would be with the safe, which is an old school system, we were told to pay extra 1.50€ per day and get the key at the reception, secondly: the wifi is slow, another thing: some of the pillow were very hard and heavy and were not comfortable at all.

10/10 Excellent

Susan, Carnoustie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful retreat
Quiet restful stay in bijou hotel excellent staff but need a car to explore the area nice pool

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cozy hotel up the mountains
Stayed at the Porto Bay Serra Hotel for 4 nights. Great location, high up in the mountains, very quiet and peaceful, 10 minutes away from the airport right next to a beautiful golf course. The hotel is very small and cozy exactly what I was looking for. The rooms are dated but ok. Great value for your money (I paid $ 60/night) breakfast was included and was very nice too. Staff was very friendly but limited. It is for sure a great hotel for golfers or if you like to be outside the city (12 km away from Funchal) The hotel does NOT have any AC. There is nobody to help you with your lugguage.

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate, relaxing property
The hotel itself is in excellent condition with modern facilities. Even the basic room is very comfortable & comes with a small personal garden patio space. Beds are super comfy with sturdy pillows. Good breakfast spread & staff always on hand. Very quiet location- perfect if you are looking for some rest & relaxation or if you plan to golf at the spectacular course down the road. The village centre is a 5 minute walk away - there is not much to see & do there but the restaurant there does a good bbq (espetada). The start of the Portela to Ribeiro Frio levada walk is 4 kms away - easy, flat walk but also incredibly boring if going solo. Beware that taxis are very expensive so if you do not have a car arrange a private transfer in advance. If taking the bus to Funchal, arrive at least 20 mins in advance at the bus stop as it can leave earlier than scheduled time.

8/10 Good

William, Blairgowrie, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Quiet in the Autumn.
The hotel is a delight and of course part of the Porto Bay portfolio. It is as one would expect for a hotel of this standard and I have no complaints at all. The village of Santa Serra is small and is about a ten minute walk from the hotel. There are a couple of simple restaurants in the village. There is a also a large street market on Sunday. I did not have a car, however the use of buses are enjoyable, cheap, and efficient.

10/10 Excellent

Maureen, Chester England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Hotel
Leading a busy life where we rarely have time for ourselves it was wonderful to stay in this beautiful hotel. The staff were very friendly and helpful and made our stay so pleasant. Have already recommended this hotel to our friends. The food was of an excellent standard and we even brought our friends for a meal after we had checked out and had gone to stay at our apartment in Funchal. We were able to completely relax here. Thank you so much to all the staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Santo da Serra
Good location within walking distance of the centre of Santo da Serra. Excellent breakfast. Friendly and helpful staff.

10/10 Excellent

70 plus, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb in every way
We had a wonderful relaxing holidayThe staff were attentive to all our needs

10/10 Excellent

Sandro Rodrigues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and calm hotel
It's a very nice hotel in a small village. It is located on a small hill, very calm and surrounded by lots of nature. The hotel stuff was friendly and the room nice and rather big. They have an indoor pool and a sauna which we did not use. There's a golf area close by and you reach the next bigger city called Machico in appr. 15min by car.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel close to town. Good food and very good service by a Polish lady who speaks good English and is very polite and friendly. Three slight criticisms: first, altho there is kettle and tea/coffee in room, there was no milk so we had to "borrow" a small jug from the breakfast buffet. Second there is no mini-fridge in room. Third, it would have been nice to have had a swimming pool to dip in after a hard day walking in the mountains/on the golf course.

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rustig, netjes, prima kamer, uitstekend ontbijt; unieke prijs/waliteit verhouding
Stayed 1 night in Aug 2023
Response from Marilia Dias on Sep 6, 2023
Dear Guest,Thank youBest RegardsMarilia

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cosy hotel with very friendly staff
Stayed 5 nights in Apr 2023
Response from Marilia Dias on May 31, 2023
Dear Guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Best regards,Marilia Dias

8/10 Good

Pedro

Stayed 3 nights in Apr 2023
Response from Marilia Dias on May 31, 2023
Boa tarde,Agradecemos o seu comentário e esperemos num futuro breve poder dar-lhe novamente as boas-vindas.Cumprimentos,Marilia Dias

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel precioso
Muy bien cuidado y mantedido. Cama muy comoda. Desayuno extraordinario. Aparcamiento gratuito. Por poner algún pero, no tiene ascensor y hay que cargar el equipaje por las escaleras
Stayed 1 night in Mar 2023
Response from Marilia Dias on Apr 5, 2023
Estimado huésped: Nos gustaría agradecerle el tiempo dedicado a darnos su opinión sobre su experiencia en nuestro hotel. Nos complace enormemente saber que tuvo una estancia agradable en nuestra compañía. Esperamos poder volver a recibirle nuevamente.Saludos cordialesMarilia Dias

10/10 Excellent

Silke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein typisches Golferhotel mit entsprechendem Flair, vielleicht etwas steif … Sauna und Pool funktionierten prima. Zimmer sauber und gemütliche Betten.
Stayed 2 nights in Mar 2023

8/10 Good

Martina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pulito, la camera è semplice ma gradevole. Bella la piscina coperta ma adiacente al giardino ben tenuto.
Stayed 1 night in Oct 2022

10/10 Excellent

Laurent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine,.sauna, personnel extra. Nous avions pris la demi-pension qui s est averee excellente.
Stayed 1 night in Oct 2022

8/10 Good

Martina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo carino e molto pulito. Dalle foto mi sembrava un po' più lussuoso, comunque era piacevole lo stesso.
Stayed 1 night in Oct 2022

10/10 Excellent

Riyane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marilia Dias on Oct 6, 2022
Bonjour,Merci de nous avoir fait part de vos commentaires. Nous espérons vous recevoir à nouveau très bientôt.CordialementMarilia Dias

8/10 Good

alain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'odeur du clore de la piscine dans le bâtiment sinon bon hotel propre et chaleureux
Stayed 8 nights in Aug 2022
Response from Marilia Dias on Oct 6, 2022
Bonjour,Merci de nous avoir fait part de vos commentaires. Nous espérons vous recevoir à nouveau très bientôt.CordialementMarilia Dias

6/10 Okay

Joke

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Rustig gelegen - Uitgebreid ontbijt
Stayed 2 nights in Jul 2022
Response from marilia dias on Aug 1, 2022
First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again. Regards, Marilia Dias

10/10 Excellent

francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hôtel au calme et confortable
Parfait !! belle piscine couverte et chaude, des chambres spacieuses, petite collation dans la chambre, au calme, proche du golf. Je recommande.
Stayed 1 night in Jun 2022
Response from Marilia Dias on Jun 29, 2022
Bonjour, Merci d'avoir partagé avec nous votre expérience dans notre hôtel. Nous sommes certains qu'elle aidera d'autres clients à nous choisir lors d'un prochain séjour. Nous espérons pouvoir vous accueillir à nouveau très bientôt. Bien cordialement, Marilia Dias

6/10 Okay

Cyril

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
je trouve que le personnel n'est pas très aimable. Surtout dans la partie restaurant
Stayed 2 nights in May 2022
Response from Marilia Dias on Jun 29, 2022
Bonjour, Merci de nous avoir fait part de vos commentaires. Nous espérons vous recevoir à nouveau très bientôt. Cordialement, Marilia Dias

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Marilia Dias on Jun 29, 2022
Good afternoon, Thank you for sharing your experience here. We are sure this will help many other guests to choose this hotel for a future stay. We hope to see you again soon. Best regards Marilia Dias

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ayant vécu une 1ere expérience dans la chaîne des hôtels resorts Porto Bay, je m’attendais à la même qualité. A part la literie qui est toujours aussi extraordinaire le reste n’a pas suivi. La chambre est sombre car face à un mur végétal, le standing de l’hôtel n’est pas le même non plus. J’ai cependant apprécié la proposition de la réceptionniste lors de mon Check out : un panier pique-nique à défaut du petit-déjeuner que nous ne pouvions pas prendre faute d’un avion trop tôt.
Stayed 2 nights in Feb 2022

10/10 Excellent

PASCAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So british
Une belle maison bleue adossée à la colline, très calme et très cosy....un charme so british
Stayed 2 nights in Feb 2022

10/10 Excellent

Ove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riktigt bra hotell
Kändes familjärt. Trevlig och serviceinriktad personal. Mycket bra mat!!!
Stayed 13 nights in Nov 2021

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021