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ダブルツリー バイ ヒルトン チャッツワースの口コミ

4 out of 5
ダブルツリー バイ ヒルトン チャッツワース
9777 Topanga Canyon Blvd, Chatsworth, CA

口コミ

8.2

とても良い

評価 10 - 1005 件の口コミ中 437 件が非常に良い" "
評価 8 - 1005 件の口コミ中 345 件が良い" "
評価 6 - 1005 件の口コミ中 130 件が普通" "
評価 4 - 1005 件の口コミ中 49 件が不満" "
評価 2 - 1005 件の口コミ中 44 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

SHIKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 8 泊滞在
ABからの返信 (投稿日 : 2019 年 9 月 25 日)
Thank you for rewarding us with 10/10 score, we really appreciate it. We thank you for staying with us and hope to see you back soon! Best regards, Arthur Boshnakian General Manager

8/10 (良い)

宿泊されたお客様

大変静かで、部屋は少し古かったのですが、綺麗に保たれており、快適に過ごさせてもらいました。
2018 年 9 月に 5 泊滞在
ABからの返信 (投稿日 : 2018 年 9 月 12 日)
Thank you so much for 4 of 5 ratings, we are thrilled that you had a comfortable stay with us, we hope to see you back soon! Best regards, Arthur Boshnakian General Manager

6/10 (普通)

Rachel

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Woman at the front desk was unreasonably unhelpful about accommodating a sensitive situation surrounding a memorial service despite pleas made in person and on the phone by another person. The other front desk personnel were great. Coffee for the $22 breakfast was dishwater.
2024 年 3 月に 2 泊滞在
ABからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Rachel,Thank you for taking the time to provide feedback about your recent experience with us. We sincerely apologize for any inconvenience or frustration you encountered during what must have already been a difficult time surrounding the memorial service.We are disappointed to hear that the service you received at the front desk did not meet your expectations, particularly during such a sensitive situation. Please know that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future.Once again, we apologize for any inconvenience you experienced, and thank you for bringing these matters to our attention. Warm regards,Arthur Boshnakian General Manager DoubleTree By Hilton Chatsworth

10/10 (非常に良い)

Deb

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly. Room was cozy. Nice beds and pillows. Upgraded everything. Definitely will stay there again when in the valley.
2024 年 3 月に 2 泊滞在
ABからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you so much for your kind words, Deb! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and cozy accommodations met your expectations. Providing a comfortable and welcoming experience for our guests is always our goal, and we're delighted to hear that you found the upgraded amenities to your liking. We can't wait to welcome you back on your next visit. We look forward to seeing you again soon!Warm regards,Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

Thomas

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and quiet
2024 年 3 月に 1 泊滞在
ABからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your feedback, Thomas! We're delighted to hear that you found our accommodations to be clean and quiet. Providing a serene and hygienic environment for our guests is a top priority for us. Your satisfaction is important to us, and we're thrilled that we met your expectations in terms of cleanliness and tranquility. We look forward to welcoming you back for another peaceful stay!Best regards,Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
ABからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Alexander, Thank you for rewarding us with a 5/5 rating we appreciate it, we thank you for staying with us and hope to see you back soon!

10/10 (非常に良い)

Marcela

カップルで旅行
良かった点 : 清潔度、設備とサービス
Everything was amazing i have wonderfull night
2024 年 2 月に 1 泊滞在
ABからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Marcela,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing night at our hotel. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's always gratifying to receive such positive comments.We hope you had the chance to enjoy all the amenities and comforts our hotel has to offer. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic experience soon!Best regards,Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

Raul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
nice updated property
2024 年 2 月に 1 泊滞在
ABからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Raul,Thank you for your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our updated property. Providing a modern and comfortable environment for our guests is a top priority, and we're glad to hear that you appreciated it.We hope to have the pleasure of welcoming you back to our property in the near future for another enjoyable stay.Warm regards,Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

MELISSA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
ABからの返信 (投稿日 : 2024 年 2 月 21 日)
Melissa, Thank you for rewarding us with 5/5 ratings, we appreciate it. please come back and see us again!Best regards, Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff helpful & polite. Restaurant handy & good. Clean.
2024 年 2 月に 2 泊滞在
ABからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Donna,We appreciate you taking the time to provide feedback on your recent stay with us. We are thrilled to learn that your experience at our hotel was positive, and we always welcome positive comments about our team. It is a source of pride for us to offer excellent service, and your acknowledgment is genuinely valued.Ensuring your satisfaction is a priority for us, and we eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Best regards,Arthur BoshnakianGeneral Manager

6/10 (普通)

matthew

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
The vanity mirror in my room did not work. I did not have DND door hanger, nor did I have a guide card for the tv. Obviously, I was visiting, and was not familiar with the channels. It would have been helpful to know that the property was being renovated, as the noise levels at times were uncomfortable. On my 1st afternoon, I was startled by a loud banging on my door from a non English speaking individual that wanted access to my room. He probably should have a list of which rooms were occupied. Front desk and housekeeping were exemplary.
2024 年 2 月に 2 泊滞在
ABからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Matthew,Thank you for sharing your experience with us. We appreciate your valuable feedback as it helps us identify areas for improvement.We apologize for the inconveniences that you experienced on your recent stay with us and we understand that these issues may have impacted your stay, and we want to assure you that corrective measures are being taken to address each concern. Our team is working to resolve the maintenance issues in the room and will ensure that DND hangers and TV guides are readily available in all rooms.Additionally, we regret any disruption caused by the renovations. While improvements are essential, we will strive to better communicate such projects in the future to manage guest expectations.On a positive note, we are pleased to hear that you found our front desk and housekeeping teams exemplary. Your kind words will be shared with them.We value your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Arthur BoshnakianGeneral Manager

10/10 (非常に良い)

Patricia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Our stay was nice, but most of the facility was being remodeled. So no restaurant or floors above the first. The only negative was a lovely shower with only one door movable. No way to reach inside & start the shower or wait for the right temperature. The staff & people were wonderful!
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Thomas

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was not mentioned when I booked this room that the entire facility was in major renovation switching to a Hilton Hotel. There was no carpet and the drywall was removed and plaster dust everywhere. I was on a very tight time line and I had to find other accommodations quickly. Only to find that after doing so that this facility had removed $535.00 from my bank account. After calling them they did straighten that issue out. They should close this location until renovations are complete and do not subject other customers to this grief.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Everything was under construction and restaurant closed. But was close and convenient.
2023 年 12 月に 2 泊滞在

8/10 (良い)

Molly、Los Angeles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Higlorys

2023 年 6 月に 4 泊滞在

4/10 (不満)

Lyn

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Renovations discount.
The hotel was doing renovations so there was a lot of noise and disruption. The Restaurant and Bar was closed in the evening, they said if I had booked through them they would have discounted my rate which was high, I used Expedia and I think they charged too high for the room with the renovations that were going on, Lyn
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

VERONICA、NORTHRIDGE

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Charles

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and quite They are renovating but quite after 5pm
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel is super clean,The bedroom is nice ,big and clean only one problem is the shower has low water pressure which I don’t like it.
2023 年 11 月に 1 泊滞在

4/10 (不満)

Benjamin

家族旅行
Property undergoing a major remodel. Smelled like paint, carpet torn, windows covered in plastic, etc… had we known it was going to be like it was, we would have chosen a different hotel.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Chuin Bee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Das Zimmer hatte alles was man von einem modernen Hotel erwartet. Kaffeekocher, Schreibpult, grosses Badezimmer mit einem durch Glaswand getrenntem grossem Duschabteil. Gut verteilte USB-Slotes. Das Personal sehr freundlich und hilfsbereit.
2023 年 11 月に 2 泊滞在

6/10 (普通)

Rachel

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 2 泊滞在

2/10 (非常に不満)

Tallat

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was very dirty, no hot water. We stayed 4 days and never got hot water regardless of telling the staff repeatedly. Location is at a corner difficult getting in and out of the property.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

June

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They are going through a renovation. I didn’t have a problem with this. Some people may. The room itself was clean and comfortable.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Clarence

気になった点 : 施設のコンディションと設備
2023 年 11 月に 2 泊滞在

4/10 (不満)

Wildamy

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
would stay again
helpful staff. comfortable room. hotel was being renovated.
2023 年 11 月に 2 泊滞在

6/10 (普通)

Matthew

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Disappointed
The property is under renovation, something that wasn't noted when we made our reservation. Our room was at the other end of the hotel. We literally had to go outside to get there. There was no hot waterb for our shower in the morning. The bed was one of the worst I've slept on in a long time. Really disappointed with the entire stay.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Elena

2023 年 11 月に 1 泊滞在

6/10 (普通)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2023 年 11 月に 3 泊滞在

6/10 (普通)

RUTH

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Bath room is too small, no room to move around, no water pressure, not enough towels .
2023 年 11 月に 1 泊滞在

8/10 (良い)

Joyce

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在

8/10 (良い)

Caroline

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

6/10 (普通)

Keith

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

Israel

良かった点 : スタッフとサービス、客室の快適度
Dusty but comfortable
The overall stay was good. The hotel is undergoing renovations and there is construction material in the hallways. There was also a lot of construction dust. I had requested a room on the upper floor, unfortunately it was next to the construction area. However, the service was great! The staff went out of their way to be helpful, especially Alex from the front desk!
2023 年 10 月に 1 泊滞在

6/10 (普通)

shanti

2023 年 10 月に 1 泊滞在

8/10 (良い)

Costella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Safe and convenient for me
2023 年 10 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在

8/10 (良い)

Asia

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Zulema

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love it super clean nice place
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Bari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Wera

カップルで旅行
良かった点 : 設備とサービス
Very nice clean Hotel. Great location
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Ann

2023 年 7 月に 3 泊滞在

8/10 (良い)

Roseanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Renovations
Have always liked Radisson Hotel but renovations has some kinks…water flow in shower is very low…takes longer to shower! Definitely not conserving H2O!! Couldn’t open door to room..neither could front desk had to call someone else…push handle up hard & shove body against door to open!! Not the best for Sr Citizens!! Room itself was very nice overall.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Brandon

2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ozlem、Istanbul

2023 年 9 月に 4 泊滞在

4/10 (不満)

Sherry

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
There was no hot water so you couldn't take a shower. Our group had 5 rooms and none of them had hot water.
2023 年 10 月に 1 泊滞在