外観

コンフォート イン & スイーツ ニア オンタリオ エアポートの口コミ

2.5 out of 5

口コミ

7.8

良い

評価 10 - 995 件の口コミ中 490 件が非常に良い" "
評価 8 - 995 件の口コミ中 209 件が良い" "
評価 6 - 995 件の口コミ中 103 件が普通" "
評価 4 - 995 件の口コミ中 80 件が不満" "
評価 2 - 995 件の口コミ中 113 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

4/10 (不満)

BEI

気になった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 12 月に 6 泊滞在
FDからの返信 (投稿日 : 2023 年 1 月 9 日)
Thank you for your review and your feedback. We are glad that you enjoyed your stay with us. We hope to see you again on your next visit to our property. We love having you here!

10/10 (非常に良い)

Rieko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
おおむねOK
滞在は快適でしたが、エレベーターが利用しずらかったです。ショーシャルディスタンスを取るため、2名までの利用と書かれていましたが、混雑時には守られていませんでしたし、清掃の方が乗っておられて利用できなかったりと、不便でした。
2021 年 11 月に 1 泊滞在
FDからの返信 (投稿日 : 2021 年 11 月 19 日)
Dear Guest, Thank you for the positive feedback, we are truly sorry to hear the elevator was difficult to use during your stay. Please know your feedback is very important to us and we will share it with our team to address all of your concerns. Thank you for your valuable comments.

8/10 (良い)

Jose Adan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
like everything
2024 年 3 月に 4 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to hear that the service you received was excellent. We hope to see you again soon. We love having you here!

4/10 (不満)

KURT

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My room was not very nice. I had a hole in my closet door looked like someone punched it. my room would flood from the shower so I would have to build a towel damn to prevent it. bed was okay.
2024 年 3 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review, your feedback is very important to us. We would like to apologize for the inconvenience you experienced during your stay; especially, the hole on the closet door and the overflooding. We will share your comments to our maintenance team to ensure proper preventative maintenance is in place to ensure all mentioned items are being inspected prior to arrival. We hope the next time you stay with us, this incident does not occur again. We love having you here!

2/10 (非常に不満)

Zelda

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Not very clean, wifi didn't work.
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your review. We apologize to hear you had issues with our Wifi service during your stay, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit.

10/10 (非常に良い)

HEC

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, quite, safe and peaceful
2024 年 3 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

Manuel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien
2024 年 3 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

Shani

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our say everything was clean. It was very quiet, and we would come here again.
2024 年 3 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you Shani, for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

Dean

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice size rooms extended stay
2024 年 3 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

RANDY

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I come in town about every five or six weeks love staying there close to where my business is and just convenient always clean wonderful beds
2024 年 3 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for your review; we do appreciate the feedback. We are glad that you enjoyed your stay with us and great to see you again; we do value your continuous loyalty with us. We look forward in seeing you again soon. We love having you here!

6/10 (普通)

BILLIE、Kapolei

2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 23 日)
Thank you for your review, we are glad to hear you enjoyed your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

2/10 (非常に不満)

Cristina

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Front desk was rude, I didn’t realize check in was at 3pm, when I went to check in at around 1:30pm the young woman at the front desk said she didn’t know what time a room like mine would become available with no additional information I asked - ok, but there will be one close to bed time?? She said check in is at 3pm, I thanked her and left. Thats all she should have said from the beginning.
2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you Cristina, for your review and feedback.Allow me to apologize on behalf of our hotel for failing to accommodate your early check in. Please know we value your time and effort, and that we'll do our best to ensure a smooth check in process on your next visit with us. Thank you for your review we hope to see you soon!

6/10 (普通)

Chelsea

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Stayed two nights in two rooms. One room the toilet bowl was leaking a consistent drip and the other room the toilet wouldn't flush. Pool was not heated but the hot tub was hot.
2024 年 2 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 27 日)
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We have shared your comments with our maintenance team to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 (非常に良い)

Florence

2024 年 2 月に 4 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

8/10 (良い)

Tailynn、Las Vegas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Large rooms that would be amazing with some updating. We were able to spread out and not be on top of each other. Room could use remodeling especially the couch in the livingroom, it was a disgrace! For the price it served it's purpose. Parking late night was not ideal. Not enough parking spaces for the amount of rooms and you are told to "just park in the yellow" right in fromt of the lobby doors. If we don't want to wake up early to move the vehicle then what happens? They would be knocking on our door so we waited around for 15 minutes as someone left and took that space. The area is nice and quiet. We would stay again for a short trip with the kids.
2024 年 2 月に 3 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit. We love having you here!

4/10 (不満)

Eduardo

出張, 家族旅行
気になった点 : 施設のコンディションと設備
Not clean and halls had a mad odor .
2024 年 2 月に 3 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 24 日)
Thank you Eduardo, for your review and feedback. We are sorry to hear we failed to meet your expectations. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you soon!

10/10 (非常に良い)

Ilene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kind of tucked away from the traffic very quiet
2024 年 2 月に 4 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for your review. We are glad to hear that you enjoyed your stay with and we look forward in seeing you again on your next visit. We love having you here!

10/10 (非常に良い)

Jesus

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo estaba bien
2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

sylvia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you Sylvia, for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

6/10 (普通)

Rebecca

2024 年 2 月に 4 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again soon. We love having you here!

10/10 (非常に良い)

Johnny

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you so much! My boyfriend and I really enjoyed our stay.
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your review, we do appreciate the feedback. We are glad that you and you your boyfriend enjoyed your stay with us and great to hear that we provide you with excellent service. We hope to see you again soon. We love having you here!

8/10 (良い)

Kyjana

2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review. We are glad that you enjoyed your stay with us. We hope to see you again on your next visit. We love having you here!

6/10 (普通)

Richard

家族旅行
My room had a terrible leak Water puddles were on the wooden floor which damaged the floor I reported it to the desk They were going to get back to me for a refund but didn’t
2024 年 2 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit.I have shared your feedback with maintenance to better handle these types of situations differently in the future. We hope to see you back soon!

10/10 (非常に良い)

Jose

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I very satisfied love thank you
2024 年 2 月に 3 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

10/10 (非常に良い)

Cynthia、GILBERT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again on your next visit. We love having you here!

10/10 (非常に良い)

RANDY

2024 年 1 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you Randy, for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

8/10 (良い)

Julio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

10/10 (非常に良い)

Sally、Carson

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the time we walked in we were greeted with kindness. Rooms are clean
2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you Sally for your review, We are glad that you enjoyed your stay with us and great to hear that we provided with excellent service. It was a pleasure having your here we hope to see you again soon!

10/10 (非常に良い)

Cynthia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toilet got clogged
2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for your review. We hope that you enjoyed your stay with us. We apologize to hear you had toilet issues during your stay, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. we look forward in seeing you again on your next visit. We love having you here!

6/10 (普通)

Debra、South Jordan

気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you Debra, for your review. We hope that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

6/10 (普通)

Veronica

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
FOMからの返信 (投稿日 : 2024 年 1 月 25 日)
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing again on your next visit. We love having you here!

4/10 (不満)

Danny

小さなお子様連れの家族旅行
The worker who checked me in didnt say anything to me, no greeting, just told me my amount due and didnt tell me how much my deposit fee was, he just charged me. All and all the hotel is nice and clean and the surrounding area is calm and easy access to the freeway.
2023 年 12 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your review, we do appreciate your feedback. We would like to apologize for the inconvenience you experience during your stay; especially, with our customer service. Rest assure, that we have spoken to the agent regarding your comments and will be striving to improve our customer service for all of our guests. We hope that the next time you stay with us, this incident does not occur again. We love having you here!

8/10 (良い)

Elvis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I didn't like the attached doors to the other room
2024 年 1 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your review, we do appreciate the feedback. We are glad that you enjoyed your stay with us and we apologize for providing you with an adjoining room. If you decide to stay with us again in the near future, please do not hesitate to let the front desk know that you do not need an adjoining room. We hope to see you again soon. We love having you here!

2/10 (非常に不満)

Andre

家族旅行
気になった点 : 清潔度、スタッフとサービス
Terrible place to stay. Outdated, dirty, nothing like the pictures. Had to move furniture around to take use the sofa bed. Front desk staff was very slow and clueless. Do not stay here.
2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. We hope you consider giving us another try. We hope to see you soon.

2/10 (非常に不満)

Serina

2024 年 1 月に 1 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Feedback from our guest on their experiences is what we use to further our constant improvement. We hope to see you soon.

2/10 (非常に不満)

Andrew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Decent place but very discourteous with their refund policy. Stayed 4 of 5 nights and they couldn't refund the last night we no longer needed cause of a home remodel being done. Horrible customer service they dont care at all.
2024 年 1 月に 5 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations. we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you back soon!

8/10 (良い)

Phillip

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

10/10 (非常に良い)

Cedric

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

10/10 (非常に良い)

Cedric

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
FDからの返信 (投稿日 : 2024 年 2 月 2 日)
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

8/10 (良い)

Cedric

2023 年 12 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us. We hope to see you again soon. We love having you here!

10/10 (非常に良い)

Cedric

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
FDからの返信 (投稿日 : 2024 年 1 月 7 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport.We look forward in seeing you again on your next visit. We love having you here!

10/10 (非常に良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was super friendly and everything was really clean!
2023 年 12 月に 1 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

8/10 (良い)

Chase

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is a clean property and relatively quiet but the rooms are bare bones. Everything is budget cost and not a lot of comfort. Rooms felt barren as if someone from the airlines designed them to be “cost efficient” aka cheap. No raving problems though.
2023 年 12 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 5 日)
Thank you for your review; your feedback is much appreciated. We look forward in seeing you again on your next visit. We love having you here!

10/10 (非常に良い)

Bryce

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

10/10 (非常に良い)

DAE

2023 年 12 月に 6 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your review. We hope that you enjoyed your stay with us. We look forward in seeing you again on your next visit to our hotel. We love having you here!

2/10 (非常に不満)

Donald

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We checked out after one night. There were bugs in our second floor room, the smell of marijuana made us sick.
2023 年 12 月に 3 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 29 日)
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Near Ontario Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations. We are a non-smoking property and we do take our guest concerns very seriously. we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you back soon!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quite satisfied...
Spacious rooms, clean and neat except that noise you can hear from the TV of the other room and the housekeepers in the morning.
2023 年 12 月に 2 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you for your review, we are glad to hear you enjoy your stay at the Comfort Inn and Suites Ontario Airport. We apologize for the inconvenience you experienced with the loud noise coming from our housekeeping team. We hope you consider staying with us again. We hope to see you soon.

2/10 (非常に不満)

Claudinita

気になった点 : スタッフとサービス
The room we were in 311 was dirty I complain they did nothing I had to go to the store and get cleaning stuff to clean the bathroom myself.
2023 年 12 月に 4 泊滞在
FDからの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you Claudinita, for your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the suite. I have shared your feedback with our housekeeping staff to better handle these types of situations differently in the future. We know how frustrating that is and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We hope to see you back soon!

10/10 (非常に良い)

Michelle

FOMからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your review. We hope that you enjoyed your stay with us and we look forward in seeing you again on your next visit. We love having you here!