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ザ クレルモント ロンドン ビクトリアの口コミ

4 out of 5
ザ クレルモント ロンドン ビクトリア
101 Buckingham Palace Road, London, England

口コミ

9.4

最高に素晴らしい

評価 10 - 1108 件の口コミ中 838 件が非常に良い" "
評価 8 - 1108 件の口コミ中 180 件が良い" "
評価 6 - 1108 件の口コミ中 53 件が普通" "
評価 4 - 1108 件の口コミ中 20 件が不満" "
評価 2 - 1108 件の口コミ中 17 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

YUKA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅直結で駅からカードキーでホテルに入れることが便利でした。冷蔵庫内の飲み物が無料なのも良かったです。フロントの方も親切でした。お風呂やトイレも清潔でシャワーの出もよく何も問題なかったです。次回もまた宿泊したいホテルでした。
2024 年 2 月に 5 泊滞在
Natasha - General Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Yuka,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

KEIKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
駅近でアクセスも便利で、またホテル自体や室内も綺麗で快適でした。
2024 年 2 月に 3 泊滞在
Natasha - General Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Keiko,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

8/10 (良い)

Yasuhiro

家族旅行
気になった点 : 施設のコンディションと設備
初日入室したらトイレの水が流れなかった。ベットメイクの方に頼んで技術者の方に来てもらい直してもらいました。ただ滞在中、また流れなくなるのではないかと不安でした。
2023 年 12 月に 3 泊滞在
Natasha - General Manager からの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Yasuhiro,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 (非常に良い)

Yukie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リピート決定、しかし暖房効きすぎる
交通の便の良さはさることながら、内装も朝食もスタッフの質も良いホテルでした。少しお高めですが、リピート決定です！ 唯一の欠点は、5月上旬なのに暖房が効きすぎていたことですが、カーテンを閉めないことで調整できました。 Victoria Coach Stationまで一本道で歩いて5分くらいでした。 ホテルと駅が直結とありますが、カード持ってる連泊者用の入り口しか見つからなかったので、駅から出て正面玄関から入りました。
2023 年 5 月に 1 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2023 年 5 月 15 日)
Dear Yukie,Thank you very much for your amazing 10/10 review! I am delighted to know you enjoyed your stay with us and found our hotel location most convenient. We hope to see you again soon. many thanks, Natasha

4/10 (不満)

Kazuaki

2023 年 5 月に 2 泊滞在
The Team at The Clermont Victoriaからの返信 (投稿日 : 2023 年 5 月 30 日)
I'm so sorry to see that we clearly let you down during your stay with us. We'd really like to know where we went wrong, so please do contact us directly to let us know

8/10 (良い)

Remi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
スタッフの方が親切でした。 ヴィクトリア駅から歩いてすぐで、お店もたくさんあるので困る事がなかった。建物自体は少し古いですが、快適に過ごせました。
2023 年 4 月に 3 泊滞在
The Team at The Clermont Victoriaからの返信 (投稿日 : 2023 年 4 月 18 日)
Thanks for your review

8/10 (良い)

Hiroyuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方が優しく対応してくださり非常に良かったです。 駅からのアクセスも直結なので便利でした。
2023 年 3 月に 2 泊滞在
Ruben Molledoからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Hiroyuki,Thank you for taking the time to rate your recent stay with us. I am pleased my team look after you well and you found our hotel conveniently located.We look forward to welcome you back soon.With my best regards, Ruben.Ruben MolledoHotel Manager

8/10 (良い)

TAKANOBU

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
なによりも交通の便利は最高。ロンドンの古さを味わえる雰囲気。バッキンガム宮殿に歩いても近いのも観光に向いています。また泊まりたいです。
2022 年 8 月に 2 泊滞在
Natasha - General Manager からの返信 (投稿日 : 2022 年 8 月 25 日)
Dear Takanobu,Thank you very much for your feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks,

10/10 (非常に良い)

Ken

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent location
Excellent location. Near the theatre playing Hamilton. Room was clean and pleasant. Breakfast was also great. Will stay again.
2022 年 8 月に 5 泊滞在
The Team at The Clermont Victoriaからの返信 (投稿日 : 2022 年 8 月 11 日)
Thanks so much for your 10 / 10 review! We look forward to welcoming you back again soon

8/10 (良い)

MaryBeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is great!
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Audra、West Roxbury

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

William Robert、Issaquah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a small place but the location was great I know the land is costly.
2024 年 4 月に 9 泊滞在

10/10 (非常に良い)

katharine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 (不満)

Brian

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

alex、Voorhees

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Gurmanpreet Singh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Truly attentive staff. Great location and awesome hotel
2024 年 4 月に 6 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property, friendly staff and an ideal location.
2024 年 4 月に 1 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 (非常に良い)

katharine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
2024 年 4 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Jesse、Plano

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
2024 年 4 月に 6 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 (良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 (非常に不満)

Martha

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Has 2 towers…. long way to get to your room. 2 different elevators
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Martha,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

2/10 (非常に不満)

alicia、CHICAGO

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lack of facilities
2024 年 4 月に 3 泊滞在

8/10 (良い)

Andi、New York

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Andi,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

carolina de la

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My stay was excellent, just note that the room is very small, but the room was very clean, the staff was amazing, and the hotel is in a prime location. I would definitely stay here again and i recommend it.
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Carolina de la,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Karmen

良かった点 : 設備とサービス、施設のコンディションと設備
Yhe location of this hotel was perfect for us! Close to Apollo Theater, Victoria Station, bus stops and West Minster Abbey.
2024 年 4 月に 1 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Karmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Ryndy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my first time visiting London and the location is in the perfect location definitely cannot wait to be back absolutely love this hotel and London
2024 年 4 月に 6 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Rydny,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 (普通)

Gloria

カップルで旅行
If you want to stay in a” cruise hotel”, not personalize, not friendly, or enormous hotel, then choose this incredible, enormous hotel You have to walk long corridors and distance to your room. Even some times take two elevators or use stairs to get to your room There is no space to put your staff in the room and the bathroom Is tiny
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Carlos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location, clean. Improve tv channels options.
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Carlos,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Elizabeth、Upper Darby

カップルで旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here for two nights and we loved it! We will be back!
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Elizabeth,Thank you so much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to se you again soon. many thanks, Natasha

10/10 (非常に良い)

Mauricio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hermoso hotel muy bien ubicado limpio y cómodo y el personal muy atento
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mauricio,Thank you very much for your amazing feedback! I am delighted to know enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Daryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
At Victoria Station. Excellemt staff. Everyone well trained and helpful. Hotel in perfect state of maintenence.
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Daryl,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely hotel. I was a little concerned about the safety of the neighborhood because it is so close to bus station, but I did not feel unsafe at all walking around. The staff went above and beyond to help me resolve an issue. And it was soooo quiet. I would definitely stay here again.
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Nancy,Thank you so much for your fantastic feedback! It's a truly pleasure to know you enjoy your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

TENLEY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was perfectly located for walking to Big Ben and the London Eye. Also a 2 min walk to Victoria Station which made underground transportation a breeze. Will definitely choose to stay here next time in London
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Tenley,Thank you very much for your fantastic review! It's a truly pleasure to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Yevgeniy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good rooms. Clean.
2024 年 4 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Yevgeniy,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the best hotel I’ve ever stayed at. The staff were so helpful; they had a menu of different types of pillows you could try! It is close to all the main tourist attractions and if you can get the hang of the tube it’s even closer! The bonus was the fridge was stocked for free use. The rain shower showerhead was such an indulgence!
2024 年 4 月に 4 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Christina,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Annel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great location and the Hotel was very clean.
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Anne,Thank you very much for your lovely feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is good, lots of convenient store and restaurants. Staff are very nice and helpful. Definitely will recommend and come back again. 😀
2024 年 3 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Michelle,Thank you very much for your amazing feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Being an the bus hub and shopping center made meeting tour buses simple and shopping readily available. Also the on site restaurant was great.
2024 年 4 月に 4 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Steve,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Steele

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with friendly staff. We received welcome gifts in our room and complementary mini bar in room that is refilled daily. Room is clean with plenty charging ports. We stayed for 9 days on family trip, it’s right next to Victoria station so super easy with lots transportation choices. Restaurant onsite was trendy with awesome drink menu, no need to go far. Lots dining options near by as well. We booked early so our package also included complementary English breakfast, great spread. Same menu daily but you can pick different things, for those coffee or tea lover. They have espresso machines and drip coffee options. Tea pot provided with lots tea options…totally save you some money from having to go eat out in the morning. Highly recommend!
2024 年 3 月に 9 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Steele,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Paddy was great! He helped us with several things including recommendations and transportation. And he was a lot of fun!
2024 年 4 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Philippa Madeleine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the Soak too
2024 年 4 月に 1 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Philippa,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as our restaurant The Soak. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Kelly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel! Perfect location
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Kelly,Thank you very much fir your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 (非常に良い)

Olaf、Schieder-Schwalenberg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Olaf,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

Timothy、Richmond

家族旅行
良かった点 : 設備とサービス
This property is beyond 5 stars in every aspect. One of the finest hotels in the world!
2024 年 4 月に 2 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Timothy,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 (良い)

Karen Lee

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Paddy was awesome on helping us get settled in and was very thoughtful making my daughter’s 16th birthday extra special. He also gave us a list of things to do during our stay. Thank you Paddy for everything!
2024 年 3 月に 7 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Karen Lee,Thank you very much for your fantastic feedback and for choosing us to celebrate your daughter's special occasion! It's a truly pleasure to know my team looked after you so well and Paddy will much appreciate his personal mentions. We look forward to welcoming you back soon. many thanks, Natasha

8/10 (良い)

Paul

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff was very friendly and helpful, the room was small,
2024 年 3 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Paul,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

6/10 (普通)

Daniela

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Positiv: Freundliches Personal. Großes Zimmer. Sauber. Neutral: Das Frühstücksbuffet war ok. Man wird satt, aber qualitativ nichts Besonderes. Wir würden in Zukunft ohne Frühstück buchen und lieber in einem Café etwas essen. Es gibt genug Möglichkeiten in der Nähe und generell unterwegs. Die Lage ist gut, viele Sehenswürdigkeiten sind gut zu Fuß erreichbar. Außerdem Bushaltestelle vor der Tür, Tube um die Ecke. Dadurch aber eben auch alles recht hektisch, sobald man aus dem Hotel kommt. Negativ: Hotel und insbesondere die Zimmer sind ziemlich in die Jahre gekommen. Das Bad bräuchte dringend eine Renovierung. Der Teppich im Zimmer ebenso.
2024 年 4 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Daniela,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 (非常に良い)

Silke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel, zentral gelegen. Absolut zu empfehlen! Gerne wieder!
2024 年 3 月に 3 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Silke,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 (非常に良い)

john

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed over Spring break of 2024. The staff was amazingly helpful, starting from the doorman who helped with our luggage, to the check-in desk staff. Both check in and out took no more than 10 minutes. They happily held our luggage both after check in and check out. The location is wonderfully close to many attractions! Clermont is also directly connected to the Victoria station. LEON (fast food) and Sainsbury's (grocery store) is just 3 minutes walk away!!! We grabbed water, fruits, sandwiches and paper plates from Sainsbury's. Our room was on the 100s level, but pin-drop silence at all hours of the day!!! Super clean room with an amazing bathroom which included a HEATED towel rack and mirror (no fogging after shower). The hand soap, shampoo and conditioner bottles are quick large and were refilled every day. The best part was the mini fridge with complementary drinks that was also refilled EVERY DAY!!!! They give you scotch, gin, red and white wine, tonic water, 2 bottles of water, can of regular and diet coke, chips, bag of popcorn, and a big Cadbury bar. They also give you coffee and tea with makers. The breakfast is not included, but I highly recommend it. "The Soak" restaurant was great. We did their tea experience and LOVED it!!! Overall, it was an amazing experience for us.
2024 年 3 月に 5 泊滞在
Natasha Ludlow - General Manager からの返信 (投稿日 : 2024 年 4 月 3 日)
Dear John,Thank you very much for your fantastic feedback and recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha