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ロイヤル ガーデン ホテル (帝苑時尚旅)の口コミ

5 out of 5
ロイヤル ガーデン ホテル (帝苑時尚旅)
2-24 Kensington High Street, London, England

口コミ

9.0

とても素晴らしい

評価 10 - 1063 件の口コミ中 716 件が非常に良い" "
評価 8 - 1063 件の口コミ中 210 件が良い" "
評価 6 - 1063 件の口コミ中 76 件が普通" "
評価 4 - 1063 件の口コミ中 37 件が不満" "
評価 2 - 1063 件の口コミ中 24 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

KEIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
数年間ほどリニューアルの為に閉まっていたのですが、また再開したとの事で泊まりました。 部屋が今まで以上に綺麗になり、スタッフも気持ちが良い対応で、もっと好きになりました。 最初に泊まったのは13年前。 それから折あるごとに泊まっていました。 これからもロンドンに滞在の時はこちらに泊まろうと思います。 ハイストリートケンジントンでのお買い物、ケンジントンガーデンでの散歩、少し足を伸ばせば自然史博物館やV&Aやデザインミュージアムにも行けます。 ホテル前はバス停なので便利です。
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 14 日)
親愛なるKeiko様、お時間を割いて肯定的なレビューを残していただきありがとうございます。 ロンドンのロイヤル ガーデン ホテルでのご滞在が楽しい経験になったと伺い、大変嬉しく思います。 皆様の温かいお言葉に大変感謝しており、近い将来またお会いできることを楽しみにしております。 よろしくお願いします、デビッド。 ロイヤル ガーデン ホテル – ロンドンDear Keiko, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

8/10 (良い)

Moe

良かった点 : 清潔度、施設のコンディションと設備
Davidからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Moe, thank you for your positive review. We are happy to learn about you enjoying your stay with us. Kind regards, David

10/10 (非常に良い)

MITSUKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 6 泊滞在
Davidからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear Mitsuko, thank you for your great review. We are glad to know that you enjoyed your stay with us and we hope to have you back in the future. Kind regards, David

8/10 (良い)

YASUHIRO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Yusuhiro, thank you for your great review. We hope to welcome back you in the future. Kind regards, David

8/10 (良い)

RURIKO

家族旅行
スタッフで親切でない方が少ない。
2023 年 8 月に 1 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Ruriko, thank you for giving us your feedback and staying with us. We apologize for your situation and will forward your concerns to the management. Kind regards, Davidルリコさん、この度はフィードバックをお寄せいただき、またご宿泊いただきまして誠にありがとうございます。 お客様の状況をお詫びし、懸念事項を管理者に転送します。 よろしくお願いします、デビッド

6/10 (普通)

Kanako

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I very well understand why some people complained about the noise at this hotel. We had few unfortunate days of having very noisy neighbors blasting “It’s raining men” at 2am, and the facility is just so old it is not sound proof. You can literary hear everything your neighbor is saying and doing. Additionally the doors are so old it make a loud slamming sound when it closes. We were woken up everyday by a neighbor who always comes back around 1am. Because of jet lag, my 5 years old son couldn’t go back to sleep after that and was sleep deprived the whole trip. If you want good night sleep, I recommend staying somewhere else. It might have been a 5 star hotel in the past, but I would rank it 3 stars with everything becoming old and irrelevant. We enjoyed the restaurants though. The staffs at Origin Kensington were super friendly and we really had a great time there. Next time we will stay somewhere else and just come for meals.
2023 年 8 月に 3 泊滞在
Davidからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Kanako, Thank you for your honest review and feedback. We apologize for your situation with the guests nearby. Your concerns will be transferred to the management. We are pleased to hear that you enjoyed our restaurant and the staff's service. Kind regards, David

10/10 (非常に良い)

KAZUMASA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful service and courtesy. The walles of the room may be a little bit thin, but the service by the staff is far more than make up for that. I am sure to choose here when I visit London next time.
2023 年 8 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Kazumasa,Thank you for your positive feedback and for staying with us.Kind regards,Vilma

8/10 (良い)

RURIKO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good!
2023 年 7 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Ruriko,Thank you for giving us a good rate and for staying with us. We look forward for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Yumi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
従業員の方の対応が的確、正確で早い。皆さん本当に親切でぜひまたここを滞在の拠点にしたいと思います。特にコンシェルジュのジムさんの情報、アドバイスは素晴らしく紹介されたお店は全て正解!以上でした。おかげさまで10倍楽しい旅行になりました。
2023 年 6 月に 3 泊滞在
Vilmaからの返信 (投稿日 : 2023 年 6 月 21 日)
Dear Ms. Yumi,Thank you for your positive feedback and for staying with us. Kind regards,Vilma

6/10 (普通)

SEIKO

出張
良かった点 : 清潔度
The facility is old but the rooms are maintain quite well and kept clean. The walls are thin and you can hear noises leaking in from next door or outside. I stayed 4 nights for business this time, but I can't rest in the morning. I understand that housekeeping starts cleaning rooms after 9:00 a.m., but their talking was unusually loud and the doors were opening and closing so fast that I could not relax at all. Breakfast was also available for room service, which was very nice. 出張でロンドンには年数回来ますが、このホテルには戻らないと思います。お値段なり・・なのかもしれませんが。 今回4泊しましたが、9時を過ぎるとハウスキーピングの大きなしゃべり声、ドアの大きな音の開け閉め、わざと追い出しにかかっているのか、と思うほどうるさく全くリラックスができませんでした。 施設は古いなりにもきれいに整えられており、朝食がルームサービスに振り替えられたり、良い点もありましたが、とにかく壁が薄いためか両隣、廊下の音はだだ漏れです。
Davidからの返信 (投稿日 : 2023 年 6 月 3 日)
Dear Seiko, Thank you for your feedback. We are sorry to heard that you could not rest properly during the morning. Our more sincerest apologies about our colleagues from Housekeeping, I will transfer this issue with the managers from said department. However, we are happy to learn that you enjoyed our room dinning service. Thank you for staying with us. Kind regards, David

10/10 (非常に良い)

TAKAHIRO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常に環境が良く、室内も清潔で快適でした。次回も是非利用させていただきます。ビジネス利用が多いためか入口は騒がしかったですが、部屋に入れば全く気になりません。
2023 年 3 月に 2 泊滞在
Debraからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Takahiro, thank you for your review. We were delighted to hear that you found your room clean and comfortable. We hope to welcome you back on a future occasion. Kind regards, Debra

10/10 (非常に良い)

Yamazaki

2023 年 3 月に 3 泊滞在
Debraからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Yamazaki, thank you for your 5/5 rating. We hope to welcome you back in the future. Kind regards, Debra

10/10 (非常に良い)

Maki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Sarah

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
2024 年 3 月に 3 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 (非常に良い)

Kristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for Royal Albert hall.
2024 年 3 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

8/10 (良い)

Uwe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Frühstücksbuffet ist in anderen Hotels dieser Preisklasse um einiges abwechslungsreicher und reichhaltiger.
2024 年 3 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 28 日)
Lieber Uwe, wir freuen uns sehr über deine positive Bewertung. Es freut uns ganz besonders, dass es Ihnen gefallen hatdas Frühstücksbuffet in unserem Restaurant Origin Kensington.Herzliche Grüße, David. Royal Garden Hotel – LondonDear Uwe, we're absolutely delighted to receive your positive review. We're especially pleased that you enjoyed the breakfast buffet in our restaurant Origin Kensington.Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff
2024 年 3 月に 1 泊滞在
vilmaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

8/10 (良い)

Lorenzo

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
the room was cold at first and the air conditioning system didn't work. the staff was very nice and above all the breakfast was magnificent
2024 年 3 月に 3 泊滞在
Ovini- Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Lorenzo,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We apologize for the initial discomfort caused by the cold room and malfunctioning air conditioning. Our team is grateful for your kind words regarding their service and delighted that you enjoyed our magnificent breakfast. Your feedback is crucial, and we're committed to addressing the air conditioning issue promptly. We hope to have the opportunity to welcome you back for a more comfortable stay!Kind regards,

10/10 (非常に良い)

Peter、Stockholm

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Luxury and clean but way overpriced and poor service/staff
2024 年 2 月に 1 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Sir/Madam,Thank you very much for choosing Royal Garden Hotel for your recent trip.We appreciate the time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We are disappointed to hear that you had an unpleasant experience with our staff. I will pass your feedback to our team in hopes to avoid this from occurring in the future. Please feel free to contact us for any further queries.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

10/10 (非常に良い)

Doriana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service and very clean
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Doriana, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We can't wait to host you again on your next visit. Kind regards, David

10/10 (非常に良い)

Sam

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don't want anyone to know how awesome this hotel is, I loved it
2024 年 3 月に 2 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Sam,Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel. Your feedback means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another wonderful stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards

6/10 (普通)

Mark

出張
I was in room 729 and 728 was under construction, very noisy drilling !!
2024 年 3 月に 1 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Mark,Thank you for choosing to stay with us at The Royal Garden Hotel and for taking the time to share your feedback.We apologise for the inconvenience caused by the noise in the neighboring room during your stay.Your comfort is of the utmost importance to us, and we regret that this disruption affected your experience with us. Please be assured that we take your feedback seriously, and we will address this issue with our team to prevent similar occurrences in the future moving forward.We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful and enjoyable stay during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Warm Regards

10/10 (非常に良い)

Alex

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely excellent hotel. Our room was spectacular, service was great. All around exceptional value for the money.
2024 年 3 月に 3 泊滞在
vilmaからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Alex,Thank you for sharing the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Valerie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great, and we loved how close to the train and other points of interest it is. Felt safe to walk around at night and lots of places to eat nearby
2024 年 3 月に 3 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Valerie, we're absolutely delighted to receive your positive review.We're pleased that you enjoyed the location of the hotel. We can't wait to host you again on your next visit.Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Gareth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent service. i had a problem with my room and was moved without fuss. the hotel is right next to hyde park which is a lovely walk through to get easy tube access.
2024 年 3 月に 2 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Garteh, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We're especially pleased that you enjoyed that you enjoyed the location of the hotel. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Jan、Phoenix

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great staff
2024 年 3 月に 4 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location and appreciated our friendly staff during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

10/10 (非常に良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed at this hotel for 3 nights with family while visiting London and it was a fantastic. The amenities where great with on-site parking, breakfast was great, and the hotel is located next to many small restaurants and stores. The underground and bus stops are all within walking distance making it easy to navigate the city on public transportation. Overall, I had a great experience and would return it back in London again.
2024 年 3 月に 3 泊滞在
Ovini Samarasinghe- Guest Service Agent. からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Steven, Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel hotel during your visit to London.We are pleased that you found our amenities, including the on-site parking and breakfast, to your satisfaction. Providing convenient services and a comfortable experience for our guests is always our top priority.We're glad that our location made it easy for you to explore the city using public transportation, as we strive to offer convenience and accessibility to our guests. We are looking forward to welcoming you back to our hotel whenever you find yourself in London again. Kind regards,

10/10 (非常に良い)

Mark、Marina del Rey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my second time staying at the Royal Garden. I hope I can stay there again soon. It may not quite be a true five star hotel, but it is great value. Rooms in London are not large, but my room was big enough and the bathroom was large enough for a tub. There is great storage space and everything you need, including a refrigerator. I was very comfortable. Best of all, of course, is the location. It is so nice to be next to Kensington Gardens/Hyde Park. And being at one end of Kensington High Street is very convenient for food, drink, shopping and transportation. I am lucky enough to have been to London many times and the southwest corner of the park is my favorite area to stay. Royal Garden Hotel is right there.
2024 年 2 月に 2 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Mark,Thank you for taking the time in sharing your good experienced and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Tara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, friendly staff, and fantastic room with modern bathroom and a view of the park.
2024 年 3 月に 4 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Tara,Thank you for taking time in giving us an excellent review and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 (非常に良い)

Rachel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was clean, quiet, and extremely conveniently located near city transport, attractions, and shops. The staff were professional, welcoming, and very helpful. Will hope to come back for another stay.
2024 年 2 月に 6 泊滞在
Davidからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Rachel, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was outstanding!
2024 年 3 月に 2 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Mr. Paul,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Alex Bernard

カップルで旅行, グループ旅行
Great hotel in a great area. Nicest staff ever
2024 年 2 月に 4 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Mr.Bernard,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Solmaz、Long Beach

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was an excellent experience! They accommodated our request for giving us their best for my daughter's milestone birthday!! I couldn't ask for more... We will definitely go back there :) Thank you for making our trip very memorable and special!!
2024 年 3 月に 2 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Solmaz,Thank you for taking the time in sharing your good experienced and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 (不満)

Martin、Round Rock

2024 年 3 月に 2 泊滞在
Aleenaからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Martin,Thank you very much for choosing Royal Garden Hotel for your recent trip.We are disappointed to see that you were not entirely happy with your experience and if you would like to share more details about your stay, please do not hesitate to contact us. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

10/10 (非常に良い)

Maher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 3 月に 2 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Maher,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Margaret

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy access to park, restaurants, and other urban activities.
2024 年 3 月に 2 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We are delighted to hear that you appreciated the location of our hotel. It is our duty to ensure our guests are satisfied with every aspect of their stay, and we are glad to have met these standards during your experience.We are looking forward to welcoming you back for another wonderful stay!Kind Regards

10/10 (非常に良い)

Cyrus、Newport Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall the hotel is in a very good location, it is clean and with friendly and available staff.
2024 年 2 月に 5 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Cyrus,Thank you for taking your time in giving us review and for staying with us. We are happy to welcoming you back in the future. Kind regards,Vilma

10/10 (非常に良い)

Krista

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location was just perfect. We loved the view of the park and walking in the park. Easy access to bus and underground. Enjoyed local dessert and hot chocolate shops in walking distance.
2024 年 2 月に 4 泊滞在
Davidからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Krista, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed that our hotel was convenient for your needs. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

4/10 (不満)

Christopher

気になった点 : スタッフとサービス
2024 年 2 月に 4 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Christopher,Thank you for taking the time in giving us a review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Roberta

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really lovely property and wonderful staff. A really family-friendly hotel in the middle of a busy area. The restaurant was fully booked and they accommodated us in the bar (with children). They welcomed our 2 year old with multiple gifts/toys and provided us with a bunch of bottled water. The rooms were also in perfect condition. Truly impressed! Can’t wait to stay here again.
2024 年 2 月に 2 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Ms. Roberta,Thank you for taking your time in sharing your good experienced in staying with us at Royal Garden Hotel - London and for giving us a very excellent reviews. We are happy to welcoming you back for your future stay.Kind regards,Vilma

10/10 (非常に良い)

York

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, clean, service-oriented hotel.
2024 年 2 月に 5 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear York,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be in a great location, clean, and service-oriented. Our team works hard to provide a memorable experience for our guests.We appreciate your kind words and look forward to welcoming you back to the Royal Garden Hotel in the future.Warm Regards

10/10 (非常に良い)

Ronald

2024 年 2 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Ronald,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

2/10 (非常に不満)

Haroon

出張
気になった点 : 設備とサービス、施設のコンディションと設備
I expected from a hotel of this size and location But the rooms are very small. However, there was the sound of water movement in the bathroom ceiling, which was very, very annoying. It kept me awake all night. I asked them to work on it, but unfortunately no one responded. It was a bad experience due to my one night stay in London I would not recommend this hotel to a frequent traveler
2024 年 2 月に 1 泊滞在
Sakib - Guest Service Agentからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Haroon,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we're sorry to hear that the room size and the issue with the sound of water movement in the bathroom ceiling impacted your overall experience negatively.We regret that we did not address your concern promptly, and we assure you that we will investigate the matter to prevent a recurrence in the future.We understand that this was not the experience you expected, and for that, we apologize. If there's anything specific you would like to discuss or if there's anything we can do to make amends, please feel free to reach out.Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.Warm Regards

10/10 (非常に良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay! Easy, convenient and the staff was delightful.
2024 年 2 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Kristen, thank you for staying with us. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 (非常に良い)

Carolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous stay! Everything you want in a luxury hotel.
2024 年 2 月に 1 泊滞在
Davidからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Carolyn, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We're constantly striving to enhance our services, and your insights help us in our efforts to improve. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

4/10 (不満)

Arezo

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Arezo,Thank you for taking the time in giving us a review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

GYPSY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent! This is a true 5 star hotel. Amazing service all over. I totally recommend it.
2024 年 2 月に 4 泊滞在
Sakib Quyum - Guest Service Agentからの返信 (投稿日 : 2024 年 2 月 18 日)
Dear Gypsy,Thank you for your excellent review!We're thrilled to hear that you consider our hotel a true 5-star experience and that you were impressed with the amazing service throughout. Your recommendation means a lot to us, and we're grateful for your positive feedback.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another exceptional stay.

10/10 (非常に良い)

Angela

2024 年 2 月に 5 泊滞在
Vilmaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Angela,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 (非常に良い)

Tiara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Sakib Quyum - Guest Service Agentからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Tiara,Thank you for your kind feedback.We appreciate your positive rating, and we're thrilled to know that your experience met your expectations. If you have any specific feedback or suggestions, feel free to share them with us. We look forward to the pleasure of welcoming you back for another excellent stay.Warm regards