施設の正面

メリア ホワイト ハウス ホテルの口コミ

4 out of 5
メリア ホワイト ハウス ホテル
Albany Street, Regent's Park, London, England

口コミ

8.2

とても良い

評価 10 - 1003 件の口コミ中 405 件が非常に良い" "
評価 8 - 1003 件の口コミ中 336 件が良い" "
評価 6 - 1003 件の口コミ中 157 件が普通" "
評価 4 - 1003 件の口コミ中 68 件が不満" "
評価 2 - 1003 件の口コミ中 37 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

TOMOKI

2023 年 12 月に 5 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Tomoki,Thanks for the great scores!Kind regards,RovenaGuest Experience Manager

8/10 (良い)

K、東京

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
当方の手違いによる宿泊予約日の変更を、金額を上乗せすることで対応してもらいました。上乗せ額が高かったものの、キャンセルして全額無返金になるより良いと思い選択しましたが、フロントの対応も良く、チェックイン時に時間がかかったことへのお詫びとして無料でアップグレードしてもらえました。ロンドン中心部から、また、最寄駅からも近く利便性の高い、安心できるホテルでした。
2019 年 6 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 6 月 27 日)
Dear K, Firstly, receive our apologies for not being able to answer to this lovely review in Japanese on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We loved to learn that your stay with us has been overall satisfactory. Our guests' complete satisfaction is our main priority and therefore, we truly regret the confusion experienced with the reservation, which we are glad it was eventually solved flawlessly. It has been a great pleasure to have you here and we hope to have the opportunity to welcome you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

8/10 (良い)

宿泊されたお客様

2019 年 6 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear guest, Thank you very much for choosing Meliá White House and for sharing this lovely rating with other travellers! Kind regards, Guest Experience Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
スペイン系なのでやはりスペイン人のお客さんが多かった。気さくなので不満等はなし。
2019 年 3 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 4 月 2 日)
Dear guest, First of all, receive our apologies for not being able to answer to this lovely review in Japanese this time. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us has been enjoyable. It has been a great pleasure to have you here and we keep looking forward to welcoming you back really soon again for another unique and memorable Meliá experience! Kind regards, Guest Experience Team

8/10 (良い)

しゃけ、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅やスーパーへのアクセスが良い。
2018 年 11 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2018 年 11 月 12 日)
Dear しゃけ, First of all, receive our apologies for not being able to answer to your review in Japanese. Thank you very much for choosing Meliá White House and for taking the time to share this lovely rating with other travellers! We are truly pleased to know that your stay with us has been satisfactory and that you really enjoyed our wonderful location. We loved having you here and we would love to welcome you back on your next visit to this fantastic city! Kind regards, Guest Experience Team

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス
2018 年 7 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2018 年 12 月 9 日)
Dear Anonymous, Thank you very much for taking the time to review your stay with us. We are deeply sorry to see that we did not meet your expectations and we would like to apologise for that. Here at Melia, we really value your opinion and we would very much like to know how we can improve our service to meet your expectations.Please do not hesitate to email us directly. It was a pleasure to have you as our guest. Kind regards, Guest Experience Team

4/10 (不満)

Moto、日本

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とにかくスタッフの対応が…楽しみにしていたロンドンですが残念です。
2018 年 7 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2018 年 8 月 24 日)
Dear Moto, Firstly, receive our apologies for not being able to answer to your review in Japanese. We would like to share our appreciation for the time taken to share your comment with the traveller community. We feel genuinely sorry to know that your experience with us was not up to your expectations in this occasion and we would like to extend our apologies for the inconveniences this might have caused during your stay. We would love to regain your trust in our brand and therefore it would be a great pleasure to have the opportunity to welcome you back and provide you with the excellent service you deserve and we always aim to offer our guests. Kind regards,

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 6 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2019 年 5 月 17 日)
Dear Anonymous, Thank you very much for taking the time to review your stay with us. We are deeply sorry to see that we did not meet your expectations and we would like to apologise for that. Here at Melia, we really value your opinion and we would very much like to know how we can improve our service to meet your expectations.Please do not hesitate to email us directly. It was a pleasure to have you as our guest. Kind regards, Guest Experience Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素晴らしい!!
スタッフの対応やお部屋等、とても素晴らしく、とても素敵な時間を過ごすことができました。 ただ....ホテルから表の大通りに出た瞬間に、声をかけられ、小道に連れ込まれそうになり、振り払って逃げたのでなんの被害もありませんでしたが、やはりここは日本とは違う国なんだなと気を引き締めた次第です。 すぐにホテルの方からも心配され、温かいメールをいただきましたので、不安なく過ごすごとができました。ありがとうございました。
2018 年 3 月に 2 泊滞在
Germán Bruera | Guest Experience Teamからの返信 (投稿日 : 2018 年 4 月 7 日)
Dear Guest, Thank you so much for choosing Meliá White House during your most recent visit to London! The entire Guest Experience Team is delighted to read that you had a pleasant stay with us. We look forward to welcoming you back in the future. Kindest Regards,

4/10 (不満)

Elizabeth

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
While initial impressions were high on the junior level suite I quickly was disappointed by a few things 1. This was a mid March visit and the room was so cold that one the first night I slept with the robe on (the robe provided by the hotel). The next day I spoke with someone at the front desk. I explained that my room was freezing last night. They did not seem surprised by the complaint. They quickly stated that a housekeeper would bring a heater to my room. So obviously they had heard this before if you have a heater readily available then you have heard this complaint before. handy to send to the room. 2. The heater brought to the room had a missing wheel and therefore would not sit straight and wobbled. 3. The thermostat in the room even when set to its highest temperature left the room cold. 4. The feel of the bed/mattress. It was a slab of concrete and I woke up sore every morning. 5. I ordered room service one night and the food was marginal at best. 6. Not much of a selection in the mini bar so I left it alone. 7. I left my room card to unlock the door in my room and went to the front desk to ask for another one. I was uncomfortable with the fact that they simply asked me to verify my name in order to get another room card that fell a bit unsafe because anyone could verify my name. This is something that I think of as a female traveling alone. If I return to London I will not use this hotel again.
2024 年 3 月に 5 泊滞在

6/10 (普通)

Tara

2024 年 3 月に 1 泊滞在

6/10 (普通)

Alfonso

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Price quality ok no more no less. no upgrade whatsover
2024 年 1 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Alfonso, Many thanks for your feedback.We're glad that you found our room cleanliness to be impeccable, as we pride ourselves on maintaining the highest standards for our guests. Our team strives to provide exceptional service, and we are pleased that you found the quality of accommodation to be satisfactory. However, we regret that certain aspects did not meet your expectations. We continuously work on maintaining and improving our hotel's condition to ensure that all guests have a pleasant stay. Regarding the amenities provided, we aim to offer a comfortable and convenient experience, and we appreciate your feedback as it helps us to enhance our offerings.We look forward to welcoming you for an another pleasant stay. Best wishes.Guest Experience Team

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 7 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Robert,Thank you for your scores. We hope to see you on your return.Kind regards,RovenaGuest Experience Manager

10/10 (非常に良い)

jeannine

2024 年 1 月に 2 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jeannine,Thank you for your scores!Kind regards,Rovena Guest Experience Manager

8/10 (良い)

Daniel

2024 年 1 月に 1 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Daniel,Thank you for posting your scores.Kind regards,RovenaGuest Experience Manager

8/10 (良い)

Maria Lucilla

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Colazione ricca, varia e di qualità. Personale sollecito. Stanza un po' piccola ma funzionale
2023 年 12 月に 6 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 4 日)
Gentile Maria Lucilla,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la colazione ricca e varia del nostro ristorante Arado, che riflette l'essenza della cucina spagnola con un tocco sofisticato londinese. È gratificante sapere che il nostro personale è stato sollecito e ha contribuito a rendere il suo soggiorno piacevole. Capisco che la dimensione della stanza non sia stata del tutto all'altezza delle sue aspettative; tuttavia, ci impegniamo a offrire stanze funzionali e arredate in stile moderno e minimalista per garantire comfort e praticità durante il soggiorno dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Meliá White House in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Guest Experience Team

8/10 (良い)

Rashida

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 6 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Rashida,Thank you for your scores. We hope to see you again.Kind regards,RovenaGuest Experience Manager

6/10 (普通)

SUSAN

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Vip status nonexistent. Not acknowledged no discount on food and beverage, no offer of upgrade.
2023 年 12 月に 3 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 6 日)
Thank you for your feedback

10/10 (非常に良い)

Marcos Gonzalez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lo único que hemos echado en falta para poder descansar mejor son almohadas más duras. Hemos acabado todos con dolor de espalda y cuello. El resto muy bien el servicio, personal y calidad .
2023 年 12 月に 4 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 6 日)
Estimado Marcos,Muchas gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que el servicio, personal y calidad han sido de su agrado y cumplido con sus expectativas. Lamentamos que las almohadas no hayan sido de su preferencia; aunque contamos con almohadas de pluma que suelen ser un distintivo de confort, entendemos que cada huésped tiene sus preferencias personales en cuanto a la firmeza de las mismas. Agradecemos sus comentarios positivos sobre la limpieza y el estado del hotel, y nos enorgullece que haya destacado la atención de nuestro equipo.Esperamos verle nuevamente. Atentamente,Guest Experience Team

2/10 (非常に不満)

Amardeep

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the price we paid for this hotel, the experience was truly terrible. To start, there were only two working elevators which meant that we were forced to take four flights of stairs several times a day with two children, bags, and a stroller in tow. The breakfast at the supposedly VIP “Level” area was pure chaos with way too many people. And to top it off, the concierge failed to order our van to the airport despite multiple requests which caused a total nightmare on our departure day. I will never stay at this property again and plan to submit a complaint to management.
2023 年 12 月に 8 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Amardeep,I completely understand your frustration. It sounds like the stay fell far short of expectations, especially when traveling with kids and dealing with multiple challenges like the elevator, breakfast chaos, and the van service mishap. Your experience is vital feedback for the hotel to improve its services. We will take your comments seriously and we will take action. I hope you will give us another chance in the future.Kind regards,RovenaGuest Experience Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good clean and pretty
Lovely hotel with a nice ambiance the only minus is the lifts. They were hard to use and ironically inconvenient, they didn’t work so we had to use the service lift
2023 年 12 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Guest,Thanks for taking the time to share your experience at our hotel.We're delighted to hear that you found our hotel clean, pretty, and that the ambiance contributed to a lovely stay. It's wonderful that the cleanliness, condition of the hotel, and room comfort met your expectations, reflecting our commitment to providing an impeccable environment for our guests. We regret to hear about the inconvenience you faced with our lifts. While our elevators are indeed available and designed to provide convenience, we understand that during your stay, this was not the case. Please rest assured that we are attentive to all guest feedback and are looking into this matter to ensure that our facilities meet the high standards our guests expect.We hope to welcome you back. Best wishes,Guest Experience Team

10/10 (非常に良い)

Mirjam

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Heel mooi en fijn hotel. Ligging is goed. Vlakbij 2 metrostations waarbij je zo bij de belangrijkste bezienwaardigheden bent. Op ongeveer 15 minuten lopen van Oxford street. Personeel erg vriendelijk en behulpzaam. Ontbijt erg goed. Ruime keuze. Warme en koude gerechten. Diner was ook erg goed. We hadden halfpension geboekt. We konden door ons theater bezoek geen gebruik maken van het buffet ivm de tijd. We mochten ipv het buffet kiezen van de a la carte diner kaart. Heerlijk gegeten. Zeker een aanrader om halfpension te boeken.
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Beste Mirjam,Hartelijk bedankt voor deze mooie review.Het verheugt ons te horen dat de locatie van ons hotel bijgedragen heeft aan een positief verblijf en dat u de nabijheid van de metrostations en Oxford Street waardeerde. We zijn blij dat onze medewerkers een goede indruk hebben achtergelaten en dat u het ontbijt met zijn ruime keuze aan warme en koude gerechten als erg goed heeft ervaren. Het is fantastisch dat het diner en de flexibiliteit van ons personeel tijdens uw theaterbezoek uw verwachtingen hebben overtroffen en dat u genoten heeft van het a la carte diner.Hopelijk zien we je snel nog eens!Guest Experience Team

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel condition, amenities and convenience of location were excellent but unfortunately there were some issues with hot water that tainted our stay.
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Maria, We appreciate your feedback.We are thrilled to hear that our hotel's condition, amenities, and location met your expectations and contributed positively to your visit to London. It's wonderful to know you appreciated the modern and minimalist decor, the comfort of our DreamMaker mattresses, and the convenience of our high-speed WiFi. However, we regret to hear about the issues you encountered with the hot water supply. While this is not a common occurrence as our facilities are designed to provide impeccable service, we sincerely apologize for any inconvenience this may have caused during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location for our visit. Clean comfortable bedroom. Some noise from other rooms/corridors but fine for one-night stay.
2023 年 12 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear David,Thank you for taking the time to share your review.We're delighted to hear you enjoyed the hotel's prime location and found your bedroom to be clean and comfortable. It's our pleasure to provide a setting that contributes to a pleasant visit. Regarding the noise you mentioned, while our hotel's vibrant location is part of its charm, we understand that it might lead to some disturbances. We strive to ensure a restful experience and suggest our rooms on the 7th & 8th floor wings C & D for guests who are particularly sensitive to noise. We're glad to note that this did not detract significantly from your short stay.We hope we have the opportunity of seeing you again in the future.Kind regards,Guest Experience Team

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As with all Meila just a great experience from start to finish
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Paul,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again.Best regards,Guest Experience Team

6/10 (普通)

Joseph

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
In the rooms should have, Wardrobes, hairdryer, to noisy rooms, etc.
2023 年 12 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Joseph, Thanks very much for your feedback.We're glad to hear that you were satisfied with the service provided by our dedicated team. We apologize if the soundproofing of the rooms did not meet your expectations. Our hotel is indeed a historic building, and while we strive to maintain its character, we also seek to ensure our guests' comfort. We will certainly look into your concerns to see how we can improve in this area. Additionally, we are pleased to note that you found our hotel's cleanliness to be satisfactory, as we pride ourselves on maintaining the highest standards.We all hope to welcome you back on a future visit. Kindest regards,Guest Experience Team

10/10 (非常に良い)

Sally

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Very efficiently run. Cant fault anything
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Sally,Thank you for sharing your opinion after your recent stay.We're thrilled to hear you found our location to your liking, right beside the serene Regent’s Park, perfect for both leisure and business stays. It's also great to know that our effort to maintain a high standard of cleanliness met your expectations. Furthermore, we are delighted that you appreciated the dedicated service provided by our team.We hope that you will visit us again in the future. Kind regards,Guest Experience Team

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Delightful hotel
Modern hotel with beautiful rooms and great selection of toiletries. Bed was a little too firm for me and the noise from other guests disturbed me during the night. Breakfast was fabulous, a wide selection of hot and cold choices.
2023 年 12 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Margaret,Thank you for this great feedback of your recent stay.We're delighted that you found our selection of toiletries to your liking and that the variety offered at our breakfast buffet was to your satisfaction. It's wonderful to hear that the modern aesthetic of our rooms added to the enjoyment of your stay. We are sorry to hear that you experienced disturbances due to noise and that the bed firmness was not to your preference. Our guests' comfort is of utmost importance to us, and we appreciate your feedback as it helps us improve our service.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

2/10 (非常に不満)

Nate

気になった点 : スタッフとサービス、客室の快適度
Not what paid for
This was not what I paid for and not what I was promised. The room wasn’t soundproof at all. You could hear every little thing from the hall and neighbor rooms. The bed wasn’t a queen it was 2 hard beds uncomfortable pushed together.
2023 年 12 月に 1 泊滞在
Rovenaからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Nate,I'm truly sorry to hear about your disappointing experience. We understand the importance of a peaceful stay and the value of accurate room descriptions. Your feedback about the lack of soundproofing and the bed configuration not meeting expectations is crucial for us to address these issues promptly. We'll investigate this matter thoroughly to ensure that our guests receive the experience they expect and deserve. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused during your stay.Kind regards,Rovena, Guest Experience Manager

10/10 (非常に良い)

Caitlyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay will be staying again!!
2023 年 11 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Caitlyn, Thank you very much for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to have the pleasure of welcoming you back in the future. Warm regards,Guest Experience Team

2/10 (非常に不満)

Javell

良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
2023 年 11 月に 4 泊滞在
Rovenaからの返信 (投稿日 : 2024 年 1 月 1 日)
Dear Javell,Thank you for your scores.Kind regards,RovenaGuest Experience Manager

2/10 (非常に不満)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Location is great and the property and staff were very pleasant and presented extremely well. However the room size was very small box and looked nothing like the website image for a double deluxe room, bed was uncomfortable and the temperature control system was difficult to manage, roadside noise was loud if window was opened, the bed was hard and bedding was a minimal standard so sleeping was very disturbed. Pretty disappointed nights stay as the images and website description was quite the contrary.
2023 年 11 月に 1 泊滞在
Rovenaからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Mark,We're sorry your stay didn't match your expectations. Your feedback about the room, bed, temperature control, and noise is noted. We're committed to improving and hope for a chance to exceed your expectations in the future.Kind regards,RovenaGuest Experience Manager

10/10 (非常に良い)

Leigh

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brilliant
Very nice hotel, no problems
2023 年 11 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Leigh,Thank you for this kind feedback concerning your visit.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back to our hotel in the future. Kind regards,Guest Experience Team

4/10 (不満)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Disappointed that having requested a quiet room we were put in a room directly above the restaurant. Noisy with furniture moving etc. pillows on beds were feeble. No support. Duvet wasn’t big enough for the bed. Bedside tables are crazy. Big design holes in them. May look cool but totally impractical for putting a glass on in the middle of the night. Not at all safe and risk of breaking glass. Shower over bath difficult to get in and out of (and we are able bodied). No soap in the shower. Only two milk portions in the room. Overall poor and disappointing.
2023 年 11 月に 1 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Dear David,Thank you for choosing Meliá White House for your recent stay, and for taking the time to share your feedback through our online survey. Your comments and observations are extremely valuable to us as we strive to enhance our services continuously. We are genuinely sorry to learn that your experience with us did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we deeply regret any inconvenience you may have faced.In light of your feedback, we would like to extend our sincere apologies and offer a complimentary upgrade and personally assist you for your next stay with us.We want to ensure that your next experience is exceptional and allows us the opportunity to make amends.Please do not hesitate to contact us and we can coordinate the details of your upcoming stay and ensure it becomes an unforgettable one.Your comfort is our priority, and we are committed to providing you with an outstanding experience.Thank you again for your feedback and for choosing Meliá White House.We appreciate your support and look forward to the opportunity to welcome you back soon.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect spot for a focused visit in busy London
Efficient, safe, clean and positive renovated classic hotel location. The most welcoming staff!
2023 年 10 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Guest,Thank you for taking the time to review your recent stay.We are thrilled to hear that you found our location efficient and safe, making it a perfect spot for your visit to London. Our recent renovations have indeed enhanced the overall hotel condition, and we are glad that you appreciated the cleanliness and comfort of your room. It is our dedicated staff that truly sets us apart, and we are delighted that their warm and welcoming service contributed to your positive stay.We look forward to seeing you again in the future. Best wishes,Guest Experience Team

6/10 (普通)

Ian

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
What have they done to the Melia White House? No handsome dark wood in the room, no own brand toiletries with that wonderful sandalwood smell, front desk pushing you to use a machine to check in and out. Expedia VIP member but no recognition, no upgrade or other amenities. Very average staff service. More training required!!
2023 年 10 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Ian, Thank you for sharing your point of view.We are glad to hear that you appreciated the cleanliness of our rooms and the amenities provided. Our team works hard to maintain high standards of cleanliness and comfort for our guests.We apologize for any inconvenience you experienced during your stay. We understand that the changes in room decor and toiletries may not have met your expectations. Our recent refurbishment aimed to provide a modern and minimalist atmosphere, and we have partnered with Rituals for our toiletries to offer a high-quality experience. Regarding the check-in process, we have introduced the option of using a machine to expedite the process, but our front desk staff is always available to assist you. We value your feedback on the service provided by our staff and will use it to improve our training and ensure a better experience for our guests in the future. As a valued Expedia VIP member, we apologize if your membership benefits were not properly recognized during your stay.We would love to welcome you back on a future occasion. Kind regards,Harsha kappachaliGuest Experience AgentGuest Experience Team

8/10 (良い)

Olaf

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Ausreichend großes Zimmer (familysuite), Sonderbereich The level hat für entspannten Aufenthalt gesorgt, gutes Frühstück. Freundlicher Service. Fitnessraum ok, Restaurant zugig, bei Buchung mit Abendessen nur eingeschränkte Auswahl. Fahrstühle alt und teilweise kaputt, lange Wartezeiten am Lift.
2023 年 10 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 24 日)
Lieber Olaf, vielen Dank für Ihre Bewertung und das Teilen Ihrer Erfahrungen in unserem Hotel.Es freut uns sehr, dass Ihnen unser Familienzimmer und der The Level Bereich zugesagt haben. Wir sind stolz darauf, unseren Gästen einen entspannten Aufenthalt und ein gutes Frühstück zu bieten. Ebenso freuen wir uns, dass Sie unseren freundlichen Service und den Fitnessraum schätzen.Wir bedauern, dass Sie Probleme mit den Fahrstühlen hatten und längere Wartezeiten in Kauf nehmen mussten. Wir sind uns dieser Problematik bewusst und arbeiten stetig an Verbesserungen, um unseren Gästen den bestmöglichen Komfort zu bieten. Bezüglich des Restaurants möchten wir darauf hinweisen, dass wir stets bemüht sind, eine abwechslungsreiche Auswahl an Speisen anzubieten. Ihre Anmerkungen werden wir jedoch berücksichtigen, um unseren Service weiter zu optimieren.Freundliche Grüße,Guest Experience Team

8/10 (良い)

Halima

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Goede locatie, voldoende ov mogelijkheden op een paar minuten loopafstand; personeel vriendelijk, moderne nette kamers. Wel wat gehorig (als buren geluid maken is dit goed te horen). Al met al zeker een aanrader voor een kort verblijf in Londen!
2023 年 10 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 24 日)
Beste Halima, Bedankt voor uw feedback.We zijn blij te horen dat u tevreden was met onze locatie, het openbaar vervoer in de buurt en onze vriendelijke medewerkers. Het is fijn om te weten dat u onze moderne en nette kamers waardeerde. We betreuren het echter dat u last had van geluidsoverlast van uw buren. Hoewel we geen volledig geluiddichte kamers hebben, doen we ons best om een rustige en comfortabele omgeving voor onze gasten te bieden. We bieden onze excuses aan voor het ongemak dat u heeft ervaren en zullen uw feedback meenemen om onze service te verbeteren.Met hartelijke groet en graag tot nog eens,Guest Experience Team

10/10 (非常に良い)

George

2023 年 10 月に 1 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

10/10 (非常に良い)

Lorena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel
Very nice hotel, kind staff and amazing breakfast.
2023 年 10 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Lorena,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our hotel to be very nice and appreciated our kind staff. It's wonderful to know that our amazing breakfast at the Arado restaurant made a positive impact on your stay.We also appreciate your feedback on the room cleanliness and will continue to strive for excellence in this area to ensure the comfort of our guests.Wishing you all the best and looking forward to your next visit,Guest Experience Team

10/10 (非常に良い)

DAVID

2023 年 10 月に 1 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

10/10 (非常に良い)

Andrew

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 6 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

8/10 (良い)

ATTILIO

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Ottimo x zona Regent Park
2023 年 10 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 22 日)
Gentile Attilio,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la nostra posizione vicino a Regent's Park e che abbia trovato il personale cordiale e le nostre camere pulite e ben attrezzate. La sua soddisfazione è molto importante per noi e ci incoraggia a proseguire su questa strada per garantire ai nostri ospiti un'esperienza di soggiorno sempre di qualità.Ci farebbe davvero piacere poter avere un'altra occasione per ospitarla. Nell'attesa, le porgiamo i più cordiali saluti.Guest Experience Team

10/10 (非常に良い)

Mayumi

2023 年 9 月に 16 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

6/10 (普通)

Kian Guan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed and pillow condition is not great, and as my room was at first floor, the entrance corridor is just outside my room which there are people walking or talking the whole night. Overall I didn’t get a good rest.
2023 年 10 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 14 日)
Dear Kian Guan, Thank you for your valuable feedback.We are delighted to hear that you appreciated our hotel's cleanliness and the excellent service provided by our staff. Our team works hard to ensure that our guests have a comfortable and enjoyable stay.However, we are sorry to hear that you had trouble with the bed and pillow condition, as well as noise from the corridor. Our hotel offers DreamMaker mattresses and feather pillows to provide a comfortable sleep experience for our guests. We understand that individual preferences may vary, and we apologize for any inconvenience this may have caused. In the future, we recommend requesting a room on a higher floor, as they tend to be quieter. Our reception team will be more than happy to assist you with this.We hope to welcome you back in the future. Kindest regards,Guest Experience Team

8/10 (良い)

Antoine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

10/10 (非常に良い)

Jessica

2023 年 10 月に 3 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!

10/10 (非常に良い)

Simon Robert

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Simon, Thank you for your feedback on your stay.We are happy that you had an enjoyable stay and found our location to be so suited to your needs.We are also pleased that you enjoyed your dining experience and appreciated our entertainment It would be a pleasure to welcome you back on another occasion. Kind regards,Guest Experience Team

6/10 (普通)

Lynn

出張
良かった点 : 施設のコンディションと設備
Great location and a nicely renowed hotel. However i asked for a quiet room away from the lifts and was put right next to double doors off the elevator that were constantly noisy. Apararently that was the room rate i had booked despite the fact the hotel had plenty of available quiet rooms - disappointing. Also they allowed young families into the business area which made it impossible to work there. When i mentioned it, i was told "sorry about that". Unlikely to come back if on a business trip.
2023 年 10 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Lynn,Thank you for taking the time to share your review.We are glad to hear that you appreciated our great location and the recent renovations. Our aim is to provide a comfortable and enjoyable stay for all our guests.We apologize for the inconvenience you experienced with the room allocation and the noise from the double doors. We understand how important a quiet environment is, especially for business travelers. Your comments are valuable to us as they help us improve our services.All of the team hope that we may be able to see you again in the future. Kindest regards,Guest Experience Team

10/10 (非常に良い)

Mette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Guest Experience.からの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you so much for choosing Meliá White House and for taking the time to fill out our online survey.The comments and observations of all our guests are very important to us so that we are best able to continuously improve our service.We are happy to see that you enjoyed your stay with us and that you would most likely return to Meliá White House for your next visit to London.At Meliá we aim to create unforgettable experiences for our guests and ensure they are taken care of throughout their stay. We are so happy this is the case for you, and we look forward to hopefully welcoming you back in the future.The Meliá White House family looks forward to welcoming you back in the future!