For the price we paid for this hotel, the experience was truly terrible. To start, there were only two working elevators which meant that we were forced to take four flights of stairs several times a day with two children, bags, and a stroller in tow. The breakfast at the supposedly VIP “Level” area was pure chaos with way too many people. And to top it off, the concierge failed to order our van to the airport despite multiple requests which caused a total nightmare on our departure day. I will never stay at this property again and plan to submit a complaint to management.