A few days before arrival, I received a message from the hotel asking if I would like to make a dinner reservation, which I thought was a nice touch. I replied and requested a table. Upon arrival, I mentioned the dinner reservation to the receptionist who informed me, "no reservation had been made, and if I had received a message, it would have been from Qhotels, not this hotel." I was then informed that the restaurant was fully booked, and the only thing I could do was speak to the restaurant staff. After speaking to the restaurant staff and showing them the message I had received and my reply, I was told I could eat at 6 but not to be late. The issue was made out like it was my fault.
We did use the pool, sauna, steam room, and gym in the morning before we checked in, which was great. We also used it the following day after we had checked out. This is a big positive; however, the pool is a strange combo of a leisure center and a spa. There are a few loungers, the pool is cold, and once it fills with kids, you have no chance of relaxing. We were there on a Saturday.
The dinner was overpriced, and portions were small, but it was nice and well-cooked. The breakfast is very good and had a really good selection of healthy options.
The room was very dated and in desperate need of refurbishment. Having a dog barking a few doors down for 3 hours early evening was far from ideal.
We didn't use the spa but he pool/sauna/steam room are not great.