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セリーヌ ベガス ブティック ホテル ラスベガスの口コミ

3 out of 5
セリーヌ ベガス ブティック ホテル ラスベガス
455 E Harmon Ave, Las Vegas, NV

口コミ

7.0

良い

評価 10 - 1003 件の口コミ中 319 件が非常に良い" "
評価 8 - 1003 件の口コミ中 241 件が良い" "
評価 6 - 1003 件の口コミ中 166 件が普通" "
評価 4 - 1003 件の口コミ中 113 件が不満" "
評価 2 - 1003 件の口コミ中 164 件が非常に不満" "

7.2/10

清潔度

7.4/10

スタッフとサービス

6.4/10

設備とサービス

6.8/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

CHIKARA

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
クルマ必須
クルマ移動ででなければお勧めしません。施設そのものは部屋も広く清掃も行き届いており問題なし。真横にファストフード店やコンビニも多数ありますので、好き嫌いを別にすれば食事には困らない。 ただ、デポジットとラスベガス遊戯税をクレジットカードで請求されたさいに部屋代を2回も決済された。ホテルズドットコムに電話をして返金処理対応してもらったが、この価格帯のホテルでのフロント業務体制には不満が残る場合が多くみられる。
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Yuhong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean place, easy park, front desk is friendly.
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Hotelからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello, Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If we can be of any assistance to you, please contact us directly. We look forward to being of service to you in the near future. Best regards

8/10 (良い)

Dan

出張
良かった点 : スタッフとサービス、設備とサービス
It's not the greatest hotel in the world but it doesn't profess to be. It's quiet, safe and has everything you'd expect at a budget hotel. Right next to airport and minutes from checkin to your room
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

8/10 (良い)

Robb

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff was excellent. I appreciate the warm welcome and genuine kindness at the front desk. The rooms look like they were recently done. Rooms are spacious but our door was definitely needing a replacement. It looked like it had previously been broken into. Not very secure but we made do. The grounds were quiet and the bed was comfortable. Overall I’d stay again.
2024 年 4 月に 2 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Robb, Thank you for completing our guest survey regarding your recent stay at our hotel. Our mission is to provide excellent guest experiences , so we are sorry to have let you down. We have taken your feedback on board ,and we will strive to make improvements accordingly. Best regards

10/10 (非常に良い)

Hirbin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’ve stayed here several times over the years, great place, great people. Front counter and support staff is super accommodating and friendly.
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to share your feedback with us. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

10/10 (非常に良い)

Tamia

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely place and we will be back
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room comfortable and enjoyed our proximity to the Strip. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

10/10 (非常に良い)

Reynald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If you want to save the very good location, centrally way to two major attractions and easy to get to the airport the price was right or
2024 年 3 月に 1 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We appreciate your feedback. Best regards

6/10 (普通)

Kristine

家族旅行
This hotel has the best and most friendly staff. It is dated and the grounds need some serious work. We felt safe and was convenient for our purposes.
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Boutique Hotel Edit Removeからの返信 (投稿日 : 2024 年 4 月 12 日)
Thanks for staying with us. We appreciate your feedback!

2/10 (非常に不満)

Ron

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Didn’t even stay there walked in the room turned around and walked out and we went to a different hotel
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Hotelからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for taking the time to share your feedback with us. Please know our team is committed to ensuring all guests have a peaceful and enjoyable experience, We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. Best regards

8/10 (良い)

David、Tempe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value albeit a bit worn down. Nice and helpful staff. Convenient location close to many dining options. Plenty of parking. Hallway and adjoining room noise permeate. Good thing that neighbors were mostly quiet.
2024 年 4 月に 3 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best regards

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second year our team stayed at the Serene. Staff was helpful and made it easy for us to have team meetings. We look forward to returning next year.
2024 年 3 月に 4 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best regards

8/10 (良い)

Levi

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property has major potential but it is under renovation at the moment. That being said my room was absolutely in perfect condition as everything in there was brand new. Bed was a little stiff but over a good night sleep. I asked for a late check out from 11am to 12pm and unfortunately housekeeping walked in at 10:50 to start cleaning (probably should have knocked lol) fortunately I was dressed and these things do happen. Over all I’d give this place a solid 4 outta 5
2024 年 4 月に 1 泊滞在
Selina Serene Vegas Boutique Hotelからの返信 (投稿日 : 2024 年 4 月 5 日)
Hello Levi, Thank you for completing our guest survey regarding your recent stay at our hotel. Our mission is to provide excellent guest experiences , so we are sorry to housekeeping walked in. We have taken your feedback on board ,and we will strive to make improvements accordingly. Best regards.

8/10 (良い)

Jillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room had not been dusted in a while. You can tell by the dirt on the lamps but otherwise it was clean.
2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 4 月 1 日)
Good evening Thank you for completing our guest survey regarding your recent stay at our hotel. We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experiences possible , so comments like yours are truly rewarding to here. We'd love to welcome you back soon. Thanks again.

10/10 (非常に良い)

Jeremy

2024 年 3 月に 1 泊滞在

6/10 (普通)

Monica Paula

グループ旅行
No elevators, you have to take the stairs which is inconvenient when you have luggages and bags.
2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you so much for taking the time to post a review. We have elevator at hotel. We'd love to welcome you back soon.

2/10 (非常に不満)

JOSEPH、San Diego

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was a mess!
2024 年 3 月に 3 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for the feedback. Sorry for causing you the inconvenience. We will keep close watch on your concern! Looking forward for your next stay : )

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 14 日)
Thank you for you feedback. We appreciate you business and welcome to see you next time.

2/10 (非常に不満)

Mark

カップルで旅行
Found dirty socks and underwear in the room when we arrived. Left early and was told to ask Expedia for a refund.
2024 年 3 月に 5 泊滞在
ALからの返信 (投稿日 : 2024 年 3 月 13 日)
Hi MarkThank you for your review. We greatly appreciate the time you have taken to provide us with your valuable feedback. We are sorry to hear that you didn't have a great experience at check in. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and we will strive to make improvements accordingly.

10/10 (非常に良い)

Swapnil

2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to share your thoughts! We hope to have the pleasure of welcoming you back in the future!

6/10 (普通)

Sudat

気になった点 : 施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your stay and compliment! We will keep close watch on your concern ! Looking forward to bring you excellent services : )

10/10 (非常に良い)

Zachellie

2024 年 2 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you so much for taking the time to post a review . We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

8/10 (良い)

michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walkable
2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you. We appreciate for your visit and your feedback. We will keep close watch on your concern!

10/10 (非常に良い)

Cocorito

2024 年 2 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you so much for taking the time to post a review . We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

2/10 (非常に不満)

Kevin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for staying with us. We do apologize for inconvenience you may have had while staying at our property. Hopefully see you next time.

10/10 (非常に良い)

Emely

カップルで旅行
Close to everything
2024 年 2 月に 6 泊滞在
Selinaからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you so very much for staying with us and we hope to see you soon. Have a wonderful day!

10/10 (非常に良い)

Taniana

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
The hotel has a resort fee but offers nothing
2024 年 2 月に 3 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 27 日)
We appreciate you business and we hope we can welcome you again soon.

10/10 (非常に良い)

Adriana

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a great stay it was quiet and peaceful I would stay there again on my next trip
2024 年 2 月に 2 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 27 日)
Hello, We thank you and appreciate the kind score. We appreciate your business and we hope we can welcome you again soon. Have a wonderful day!

6/10 (普通)

Kristen

家族旅行
Comfy beds & Clean rooms. Great value for the price. Free Parking, food near by. Easy to get to from Aiport.
2024 年 2 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for you feedback. We appreciate you business and welcome to see you next time.

8/10 (良い)

Marina

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The carpet is a bit sticky. And they left us a piece of left over toilet paper to use for two days. Otherwise the room was big and clean and the washroom was clean.
2024 年 2 月に 2 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your feedback. We do apologize for inconvenience you may have had while staying at our property. We have 7/24 front desk service for guest. And maintenance morning to night. We can fix that problem for you. Thank you and I wish you we could have made your stay enjoyable.

10/10 (非常に良い)

Cocorito

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buen trato y limpiesa excelente
2024 年 2 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you so much for staying with us. Welcome to see you soon.

6/10 (普通)

Samuel、Petaluma

家族旅行
No comments
2024 年 1 月に 2 泊滞在
Selinaからの返信 (投稿日 : 2024 年 2 月 4 日)
Thank you and appreciate the kind score. We appreciate you business and we hope we can welcome you again soon.

6/10 (普通)

terrance

カップルで旅行
良かった点 : スタッフとサービス
Property used to be good and vibrant, They changed a lot of things and it’s a remodel going on. Room was cool but not the best it was a list of things that needed to be fixed but overall it was a cool stay. Front office was very nice and cool.
2024 年 1 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 27 日)
Hello, Thank you for your feedback. It may take some time, but we are always striving to make better improvements. We appreciate your business and we hope we can welcome you again.

4/10 (不満)

Kenzo

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Didn’t clean the room. Leaking faucet.
2024 年 1 月に 3 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 26 日)
We are sorry for that. We have housekeeping and maintenance here for that. Hopefully see you next time.

2/10 (非常に不満)

Tran、Garland

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 27 日)
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; Front desk available 24 hours, in the future please let us know if you have any concerns about your room, so we can fix the problem then. Thank you and I wish you we could have made your stay enjoyable. Thank you

4/10 (不満)

Priyanka

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 1 月に 2 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback. See you next time.

8/10 (良い)

Annastaysha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The bed was very comfortable, nice layers of blankets for warmth, and a spacious clean room. The lock to our door was not functioning properly unfortunately in 2505. I would recommend improved parking lot lighting around the outside of the building. The value was amazing and location is near strip with dining options nearby.
2024 年 1 月に 2 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback, we will improve it and look forward see your next time.

10/10 (非常に良い)

Stephen

2024 年 1 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback. Hopefully see you soon.

8/10 (良い)

Joel

2024 年 1 月に 1 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you stay with us. Hopefully see you soon.

8/10 (良い)

JUNGEUN

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good points and problems
Many aspects of the hotel were satisfactory. Coffee you can drink at any time beautiful central garden small buildings wonderful sunset cozy bed But there were a few problems. 1. Too much dust in A/C filter and dust in fan 2. Food marks on the small table 3. Leak in shower In particular, please keep the A/C clean. I have been unable to turn on the heater due to A/C dust.
2024 年 1 月に 5 泊滞在
Selinaからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for your feedback, we have maintenance and housekeeping. At your service anytime if you have any questions during your stay, Hopefully see you next time. Thank you.

10/10 (非常に良い)

Bobby

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soon

8/10 (良い)

Noel

Good
2024 年 1 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you staying with us. We hope we can welcome you again soon. Have a wonderful day!

8/10 (良い)

My

2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soon

6/10 (普通)

Tiffaney

良かった点 : 清潔度、スタッフとサービス
The room was missing a blanket and pillows that they showed in pictures. Didn't look like pictures, could use some renovations to make it pop
2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello, Thank you for your input. It may take some time, but we are always striving to make better improvements. We have Front Desk available 24/7 and we are more than happy to deliver blanket for the pullout sofa bed and extra pillows. We appreciate your business and we hope we can welcome you again.

6/10 (普通)

Mary

家族旅行, グループ旅行
良かった点 : 清潔度、客室の快適度
Just an ok hotel…
This hotel needs a tender loving set of hands…maybe a women’s touch…;) you have a huge area in lobby with two microwaves & coffee…maybe pipe in some music & set out a few boxes of donuts or bagels & Cream cheese…no one has any personality like ‘staying in vegas’ does… it was sparsely decorated for Cmas but has so much potential!! & don’t charges for ‘RESORT FEES’ if there’s no hot tub, pool closed, literally no parking except in the back where I wasn’t parking my car, had to park & walk back & forth twice to Virgin. And why only one ice machine, we were staying up front and it was in the back through the court yard!?! Strange…
2023 年 12 月に 3 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello, Thank you for your input. It may take some time, but we are always striving to make better improvements. Restaurant, Bar, Gym, Spa and Business center will be available soon.

2/10 (非常に不満)

HAO-HUAI

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; in the future please let us know if you have any concerns about your room, so we can fix the problem then. Thank you and I wish you we could have made your stay enjoyable. Thank you

2/10 (非常に不満)

James

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello, I'm sorry that you didn't enjoy your stay with us. I do apologize for any inconvenience you may have had while staying at our property; We are always striving to make better improvements. Thank you

8/10 (良い)

Darren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
ALからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you staying with us. We hope we can welcome you again soon. Have a wonderful day!

6/10 (普通)

Dusty

Wasn’t bad. Served its purpose. Close to the events I wanted to see. No coffee maker. You could tell it has been around awhile. Friends found better for just a little more a night. Overall average
2023 年 12 月に 3 泊滞在
ALからの返信 (投稿日 : 2023 年 12 月 24 日)
Hello, Thank you for your input. It may take some time, but we are always striving to make better improvements. We have free coffee, tea, Hot/cold water in the lobby 24/7. Thank you and happy holidays

10/10 (非常に良い)

william

2023 年 12 月に 1 泊滞在
ALからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soo

8/10 (良い)

Orion

良かった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 6 泊滞在
ALからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your feedback, it was our pleasure to having you here at Serene. We appreciate your business and we hope we can welcome you again soo