We liked it because it was very near the lake. We disliked it because our bedroom was filthy. There was thick dust everywhere in our room. The back of the tv was disgusting. The air vent was filthy, the upturned lamp shade in the bedroom had whole families living in there. Even in the corridors there were swathes of dust. When we asked to move, the receptionist took us to another room this one the paint work was white and it was just as dirty, the receptionist didn't seemed bothered.
She then told us to go to the Hilton their sister Hotel and so I phoned them and they were full. The receptionist then said well I can't help you, you better find another hotel. I expected our room rate to be refunded but they refuse to refund.
宿泊されたお客様
2019 年 2 月に 2 泊滞在
2/10 (非常に不満)
Marg
カップルで旅行
2019 年 6 月 10 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
The property was in an excellent condition and had adequate parking. The Relieving Manager was very pleasant
Marg
2019 年 4 月に 1 泊滞在
4/10 (不満)
Marion、Napier
2019 年 5 月 30 日
気になった点 : 設備とサービス、施設のコンディションと設備
The position was good but there was no electric blanket, the restaurant was closed. Nowhere to place anything e.g cup, kettle, bathroom items and was locked out when returning from dining.
Marion
2019 年 5 月に 1 泊滞在
4/10 (不満)
CWB
グループ旅行
2019 年 5 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Broken furniture, only one fan heater, place looked tired
CWB
2019 年 5 月に 1 泊滞在
4/10 (不満)
A.
カップルで旅行
2019 年 5 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I rang to confirm reception would be there until 8pm. They had locked up and left before 7.20pm. Key was left however no wifi details or welcome info. Staff didnt sound professional on the phone always in a hurry. Room wasn't clean (found a hair in the bathroom draw) and all furnishings were very old and worn, bedding had all the inner from the duvet coming out everywhere. Paint job had been done without finishing tape - lots of paint where it shouldnt be making it look messy. Lastly, i received a phone call the following night, i thought it would be to apologise (as i had commented at checkout) however staff were asking if i was going to be checking in - for some reason they thought i had booked another night.. to be fair, this would have been ok if i was looking for a hostel, does have the basics.
A.
2019 年 5 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2019 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a handy location, warm clean room altho a little cramped for 3 people and luggage. I think the room could've been reconfigured to make more space. it was OK for 1 night tho.