ロビーラウンジ

レイク ルイーズ インの口コミ

3 out of 5
レイク ルイーズ イン
210 Village Road, Lake Louise, AB

口コミ

8.0

とても良い

評価 10 - 1265 件の口コミ中 564 件が非常に良い" "
評価 8 - 1265 件の口コミ中 365 件が良い" "
評価 6 - 1265 件の口コミ中 173 件が普通" "
評価 4 - 1265 件の口コミ中 94 件が不満" "
評価 2 - 1265 件の口コミ中 69 件が非常に不満" "

8.4/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

7.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Alexandra

家族旅行
良かった点 : 清潔度
The room is very small for two queen beds and 4 guests. You can hear the people above you and beside you walking around.
2024 年 3 月に 1 泊滞在

8/10 (良い)

France

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Oiscine et spas appréciés
2024 年 3 月に 2 泊滞在

8/10 (良い)

Shengnan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good location
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Shengnan, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Anand

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lot of options to dine and wine
2024 年 3 月に 2 泊滞在
Michal Srbecky - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Anand, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 (良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfy bed and handy for skiing
2024 年 2 月に 4 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Rachel, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities especially our comfy beds!! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 (良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location but busy at the pool and hot tub. Smores were awesome 👌
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Laura, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities such as our Gazebo and its fire place! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

6/10 (普通)

Yang

小さなお子様連れの家族旅行
The first Impressions is bad smell and our left the item without any reminder or short-term retention. Although it was not a valuable item, it was something we liked very much. I called the front desk to ask if the left-behind item could be found. The front desk guy promised to call back after confirmation, but never responded since then.
2024 年 3 月に 2 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Yang, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am very sorry you forgot an item in your room and we haven't been able to connect. Please send us an email or call us directly and I will personally make sure we look into this. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Schönes, etwas älteres Hotel in Lake Louise in sehr guter Lage zum Skigebiet. Zimmer groß und sauber, aber etwas in die Jahre gekommen. Super Frühstücksbuffet (extra zu bezahlen) und sehr freundliches Personal.
2024 年 3 月に 2 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Robert, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick stay, one night. Everything was great, thanks!
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear John, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 (良い)

Stephanie

家族旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room We paid almost $700 per night for should have been much nicer and cleaner.
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Stephanie Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I do apologize if we fell short in terms of cleanliness. I will make sure to pass along your comments to our Housekeeping Team. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Ghazaleh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a short stay with my family. The loft was renovated with all the amenities you need for a home away home. Free parking a nice indoor pool and hot tub and a couple of dining options inside the hotel. My don forgot his boots in the room and the management kindly answered our call very quickly and helped us by shipping them to our address. It is something I have never seen in any of my previous stays anywhere. Highly recommened. Lake Louis is a true gem of Rockies in any season.
2024 年 3 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Ghazaleh, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

10/10 (非常に良い)

HONG

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
no complain at all
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Hong, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

8/10 (良い)

Michele

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice lodging, clean, safe and nice staff. The wellcome was difficult at 22 hr. The room was close to the road maid it noisy at night. Beautifull pool area . To much clorine in the jacuzi maid my bathing suit change color and eyes burning. No controle in the amount of people in the jacuzi and the time spent in it, that maid other people not go. Less shuttle to Sunshine ski resort. Fees /taxe for been in a parc!
2024 年 3 月に 7 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Michelle, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future

2/10 (非常に不満)

Andrew

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Andrew, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 (良い)

Kimberley、Calgary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We really enjoyed being nestled in the mountains close to the points of interest. The hotel was decent but showed signs of age. The restaurant food was really good, just keep in mind it’s Lake Louise so it pricey because it’s in the middle of the mountains. I would stay there again. It was much more cost effective the Chateau Lake Louise and close enough to the ice sculptures and lakes. For our walkabout.
2024 年 1 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Kimberley, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ski shuttle makes it so easy to get to the ski hill in 10 minutes. The inn has many dining choices plus a full facilities. No need for a car since everything is inside the inn.
2024 年 3 月に 7 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Robert, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and easy access to everything in the area. Clean and quiet!
2024 年 3 月に 4 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well centered and easily accessable. Staff are always smiling...kind and willing to assist!!!
2024 年 2 月に 3 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Daniel, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Brian

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So easy to stay here if you’re skiing at Louise! Condo with loft had enough space for our family and the staff was very accommodating when we checked in.
2023 年 12 月に 3 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Brian, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Manager

8/10 (良い)

Alisha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay at the hotel and really liked the proximity to the ski hill. Breakfast was great! Because we went early in the week, dining options for a family with small children was very limited. Many places closed early or were closed altogether. We would definitely get a room with a kitchenette and pack our own food in the future.
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Alisha, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The older rooms are definitely in need of a little TLC but considering the price and everything else well worth the stay
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Michelle, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 (良い)

karl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We're in building #4, first floor. Someone needs to clean the outdoor carpet on the walkway in front of the doors. Littered with kleenex, toilet paper pieces, sugar packs, one tooth floss picker, pine needles etc. Looks terrible. Could be cleaned with a shop vac very easily and improve looks. Already mentioned elsewhere, would have loved a hot tub outside somewhere to look at the stars
2024 年 3 月に 3 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Karl, Thank you for staying with us during your recent visit to Lake Louise and for taking the time to review your stay. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our housekeeping team to assist us moving forward. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Kind regards - Karen Assistant Front Office Manager

10/10 (非常に良い)

Mary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful setting!
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Maangerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Mary, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Marina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and nice staff
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Marina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Ben

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was just sad we couldn't get the free breakfast and other offerings as it was only with direct booking unfortunately
2024 年 3 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Ben, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 (普通)

Sean

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The deluxe two queen rooms badly need upgrading particularly the beds.
2024 年 3 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Sean, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 (非常に良い)

Mary Beth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff are very accommodating ( especially Alex) great service , courteous and welcoming . We felt very special right away when we check in .. ( after a long drive / flight together with kids) .. the last thing you don’t want is stress .. but this place … make us feel comfortable which every traveler needs to have.. a relaxing experience … thank you guys . Definitely will recommend this place to our friends in Toronto ..
Karenからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Mary, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back. Karen Assistant Front Office Manager

10/10 (非常に良い)

Gerard

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Lake Louise Inn was a wonderful, comfortable, ideal place to stay for winter activities around Lake Louise. The dining options onsite were a bit inconvenient as there only ever seemed to be one of the 5 options open at a time, but there were excellent restaurants and a pub across the street. The suite was very spacious and cozy. The pool area was clean and pleasant. The fireplaces are not real, which was about the only disappointment, but they still added a nice ambiance. The staff was great. We would definitely come back!
2024 年 3 月に 6 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Gerard, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies, and we look forward to welcoming you back. Karen Assistant Front Office Manager

6/10 (普通)

George

カップルで旅行
The place is older and rundown the front area is well decored. Looks like motel with little maintenance
2024 年 3 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 3 月 9 日)
Dear George, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

10/10 (非常に良い)

Alexandru

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful and welcoming staff. Comfortable room. Great on-site dining options. I loved that they still service the room daily, unlike so many other hotels that have abandoned that since the pandemic. Had a great stay. Can't wait to return.
2024 年 3 月に 2 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Alexandru, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay
2024 年 2 月に 1 泊滞在
Duty Manager からの返信 (投稿日 : 2024 年 3 月 6 日)
Hell Robert, Thank you for your feedback and for staying with us. Kind regards, Justin - Manager on Duty

10/10 (非常に良い)

Gaelle Coralie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Gaelle, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Morag

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the fact they offered free snowshoe use!
2024 年 3 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Morag, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 (良い)

David、Calgary

良かった点 : 清潔度
There just for the night
2024 年 1 月に 1 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear David, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 (良い)

Jaskaran

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Pretty average spot. Good location.
2024 年 2 月に 2 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Jaskaran, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

6/10 (普通)

John

2024 年 2 月に 3 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear John, thank you for choosing the Lake Louise Inn and for taking the time to share your feedback. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay did not meet expectations. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Warmest Regards, Nataly - Manager on Duty.

6/10 (普通)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My 10 year old daughter and i stayed here to ski at Lake Louise. We enjoyed the pool and (busy) hot tubs. The shuttle to the hill was great and the room was average. Two decent beds with a mini fridge was really all we needed. Over priced for sure, but its Lake Louise.
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Lisa, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

6/10 (普通)

STEPHANE、Courtenay

良かった点 : 清潔度、スタッフとサービス
The beds were bery soft. Room was too hot wvwn with the thermostat down. Too many people in the hot tubs to use. The restaurant service was good but the food average.
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Stephane, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

10/10 (非常に良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent customer service
2024 年 2 月に 3 泊滞在
Michal Srbeckyからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

8/10 (良い)

Cora、Edmonton

2024 年 2 月に 2 泊滞在
Nataly - Manager on Dutyからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Cora, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Emma, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 (非常に良い)

Elizabeth、Mexico

カップルで旅行
Location is great. Facility could use a renovation
2024 年 2 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Elizabeth, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

4/10 (不満)

SOLANGE

気になった点 : 施設のコンディションと設備
Poor maintenance of the property and furniture
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Solange, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 (良い)

Megan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great location for the park and skiing. Units are a little dated and we had some issues with getting the room to cool down and blowing breakers when trying to use an outlet. Can’t beat the location though! Nice restaurants on sight as well.
2024 年 2 月に 1 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Megan, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

6/10 (普通)

Angela

家族旅行
良かった点 : 清潔度
Our stay was okay but nothing special. For $300 a night, I expected more but this is Lake Louise afterall, not exactly for the budget traveller. While we had housekeeping service everyday, I didn’t expect to have to call the front desk everyday to request items that should have been taken care of with housekeeping service. Ie: I had to call everyday for our coffee and hot chocolate to be replenished. The 2nd day, we ran out of toilet paper because that was never replenished. All housekeeping did was make our beds. It was VERY hard to get a hold of the front desk. I had to keep trying over and over and over until someone finally picked up. I felt like they were trying to cut a few corners at this property. We needed to do laundry (building 5) but the machines didn’t work for dispensing the detergent. I checked building 3, same thing. Tried to contact front desk, no one was answering. Finally resolved by walking to reception. Unfortunately, these are the things that left me with a bad impression. I felt I had to work for what should have been standard service at a hotel.
2024 年 2 月に 3 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Angela, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place but wish there was a better doing district around lake Louise.
2024 年 2 月に 2 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay. We Value your feedback and hope you enjoyed the rest of your time in the Canadian Rockies. Karen Assistant Front Office Manager

6/10 (普通)

Krystin

グループ旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Property could use some updating, lodge and restaraunts and very nice, the food and service were good! But the rooms are noisy, snoring from the room next door could be heard clearly, as well as toilets flushing all around and walking or moving around beside or above us. Wasn’t able to get a good nights sleep unfortunately. Sheets were dirty on both the beds we had as well.
2024 年 2 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Krystin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our housekeeping team to assist us moving forward. We trust you had a wonderful time exploring all that Lake Louise has to offer. Karen Assistant Front Office Manager

10/10 (非常に良い)

Jaimie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Second time staying at this hotel. Location is great, staff is friendly & helpful and property is scenic & beautiful. We ordered take-out from both restaurants for dinner & breakfast and the quality was fantastic. Everything was delicious. Will be back again.
2024 年 2 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Jaimie, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen - Assistant Front Office Manager

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our room didn’t even have a fridge, microwave. It was very old and small, nothing like the pics. Maybe the worst hotel I have ever booked.
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kevin, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback.

8/10 (良い)

Fredrick

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Convenient location to the ski area and Lake Loise
2024 年 2 月に 2 泊滞在
Michal Srbecky - Front Office Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Frederick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.