Ratings based on 2,435 Verified Reviews

4.3 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jul 31, 2019
Comment from Hotel Management
Aug 2, 2019 by ホテル京阪 ユニバーサル・タワー, Hotel Management
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂きありがとうございます。 また、お忙しい中フィードバックにお時間を頂戴し、重ねて御礼申し上げます。 今後もより一層お客様にご満足いただけるように、日々努めてまいります。 またお会いできる日をスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。 ホテル京阪 ユニバーサル・タワー
2 out of 5
by A verified traveler

Posted Jul 30, 2019
Comment from Hotel Management
Aug 2, 2019 by ホテル京阪 ユニバーサル・タワー, Hotel Management
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂きありがとうございます。 また、お忙しい中フィードバックにお時間を頂戴し、重ねて御礼申し上げます。 今後もより一層お客様にご満足いただけるように、日々努めてまいります。 またお会いできる日をスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。 ホテル京阪 ユニバーサル・タワー
4 out of 5
by A verified traveler

Posted Jul 26, 2019
close to universal studio and JR station. However the room inside is a little bit old and not USB socket. Also bathroom does not have enough hanger to hang up the clothes.
Comment from Hotel Management
Jul 29, 2019 by HOTEL KEIHAN UNIVERSAL TOWER, Hotel Management
Thank you for staying with us. However, we are sorry that we made you point out these things after all. We apologize our hotel is not new enough to have USB socket inside the room, however, we do have some adapters that can connect Japanese outlet with USB cable available at the reception. We can lend one of them if needed unless they are all rented. For the hangers, also, we are sorry that we did not put enough numbers always, but we have extras to lend if needed. We again apologize that we could not inform these things before you leave in order to make your stay more comfortable. We would really appreciate if you come back on your next trip to Osaka. We look forward to seeing you again here. Thank you for the review.
5 out of 5
by A verified traveler

Posted Jul 23, 2019
My family thoroughly enjoyed the location and proximity to USJ, Train station and the City Walk. Our 75yo Mother enjoyed her experience too! The walk to and fro was bearable for her. Clean environment and our room was able to fit 5 beds for my entire family. Lawson convenience store was the best! Affordable and flavorful onigiri, bento, drinks and snacks was a great help!
Comment from Hotel Management
Jul 28, 2019 by HOTEL KEIHAN UNIVERSAL TOWER, Hotel Management
Thank you for staying with us. We are delighted to know that you and your entire family had great time here. Our hotel is located right next to the station and two minutes walk from the Universal Studios Japan, thus it is easy to go for play and come back for rest.There is Lawson convenience store inside our building on 3rd floor where you can buy any foods/drinks/and many kinds of stuffs 24 hours. We are looking forward to seeing your family in your next trip to Osaka. Thank you for your review.
4 out of 5
by A verified traveler

Posted Jul 20, 2019
Comment from Hotel Management
Jul 30, 2019 by ホテル京阪 ユニバーサル・タワー, Hotel Management
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂きありがとうございます。 また、お忙しい中フィードバックにお時間を頂戴し、重ねて御礼申し上げます。 今後もより一層お客様にご満足いただけるように、日々努めてまいります。 またお会いできる日をスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。
4 out of 5
by A verified traveler from Singapore

Posted Jul 17, 2019
Hotel within walking distance to Universal Studio Japan. However I think the hotel should not charge hotel guests for the use of the sauna in the hotel.
Comment from Hotel Management
Jul 28, 2019 by HOTEL KEIHAN UNIVERSAL TOWER, Hotel Management
Thank you for staying with us. We appreciate you took time to write this review also. Our natural hot spring "SKY SPA S-PARK" on 31st floor is 100% natural hot spring only for our hotel guests. You can use multiple times during night time and morning within your stay (per night) with ¥2150 for one adult and ¥1000 for one child. You also can enjoy one beer or/and free fountain drinks within the price. Therefore, we charge guests the price above. We do and will strive to improve our service on 31st floor in order to make it more valuable experience for our guests with that price. I would appreciate if you cme back again here. We are looking forward to seeing you. Thank you for your review.
1 out of 5
by A verified traveler

Posted Jul 13, 2019
Comment from Hotel Management
Jul 30, 2019 by ホテル京阪 ユニバーサル・タワー, Hotel Management
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂きありがとうございます。 また、お忙しい中フィードバックにお時間を頂戴し、重ねて御礼申し上げます。 今後もより一層お客様にご満足いただけるように、日々努めてまいります。 またお会いできる日をスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました
4 out of 5
by A verified traveler

Posted Jul 11, 2019
Comment from Hotel Management
Jul 30, 2019 by ホテル京阪 ユニバーサル・タワー, Hotel Management
この度はホテル京阪 ユニバーサル・タワーにご宿泊頂きありがとうございます。 また、お忙しい中フィードバックにお時間を頂戴し、重ねて御礼申し上げます。 今後もより一層お客様にご満足いただけるように、日々努めてまいります。 またお会いできる日をスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました
4 out of 5
by A verified traveler

Posted Jul 10, 2019
The property is in Universal City. Transport (train) is just beside it. Excellent location. Rooms are a bit old but in good condition.
Comment from Hotel Management
Jul 28, 2019 by HOTEL KEIHAN UNIVERSAL TOWER, Hotel Management
Thank you for staying with us. We are delighted that you liked your stay here. And we appreciate your kind words for the convenient location of our hotel. You can easily visit both to the Universal Studios Japan and to many sightseeing places in Osaka. We would really appreciate if you come back again here on your next trip to Osaka. Thank you for your review.
5 out of 5
by A verified traveler from Manila

Posted Jul 9, 2019
The facility was world class
Comment from Hotel Management
Jul 27, 2019 by HOTEL KEIHAN UNIVERSAL TOWER, Hotel Management
Thank you for staying at our hotel. And we appreciate you took the time to give us feedback. Our entire staff will continue to strive to satisfy you in your future stay. We look forward to meeting you again soon. Best regards,