Lobby sitting area

Reviews of JR East Hotel Mets Kokubunji

3 out of 5
JR East Hotel Mets Kokubunji
3-20-3 Minami-cho, Kokubunji, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 342 reviews" "
Rating 8 - Good. 116 out of 342 reviews" "
Rating 6 - Okay. 19 out of 342 reviews" "
Rating 4 - Poor. 4 out of 342 reviews" "
Rating 2 - Terrible. 5 out of 342 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Junko

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was very close to the train station. It was so convenient. A lot of restaurants around the hotel.
Stayed 18 nights in Mar 2024

10/10 Excellent

MUIBAT KEHINDE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, the staff were so friendly and the location is 👍
Stayed 7 nights in Feb 2024

8/10 Good

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入り口には階段だけしかなく大きい、または重いスーツケース持参の場合には、とても不便で大変でした。 それ以外は、駅に近いし、部屋の掃除も綺麗にしてもらい、よかったです。
Stayed 6 nights in Nov 2023

4/10 Poor

Umeshwar

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Access from the street to the lobby is very inconvenient -- I had to carry my heavy suitcase two flights of stairs from the street level to the lobby. There appears to be a freight lift, but the instructions were only in Japanese, which is not helpful for foreign travelers. If you cannot provide help with luggage from the street, at least provide instructions in English for using the freight lift. I will not stay in this hotel in future.
Stayed 1 night in Jul 2023

10/10 Excellent

Jun

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Suggest it’ll be better if building an elevator for people who carry luggage
Stayed 4 nights in Jul 2023

10/10 Excellent

Hayashi

Stayed 1 night in May 2023

10/10 Excellent

Jun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second time to stay this hotel because it’s reasonable price for business and very convenient to connect JR trains and there are lots of shopping and restaurants near by.
Stayed 1 night in Apr 2023

10/10 Excellent

Haruka

Stayed 2 nights in Mar 2023

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2022

10/10 Excellent

Iska

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

JenH., New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Everything was clean, the sheets were Crisp and the hot water kettle was easy to use. The location is ideal! 35 minutes by train to Tokyo And very convenient to every amenity, shop, restaurant, Bakery, coffee shop, clothing store, convenience store and grocery store you may need!
Stayed 2 nights in Oct 2019

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Morio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very convenient location. Staff very pleasant and helpful. However the bed had one side against a wall and it could not be moved.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I think the pillows and linens could have been washed, cleaned and changed daily. There was a weird smell on the comforters.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Clean, modern, new, super convenient. The breakfast was excelent.
Stayed 1 night in Dec 2018

10/10 Excellent

Hon Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to JR station, and clean, very comfortable. Near to shopping mall. WIFI is very fast. hotel breakfast seems a lot no good which need improve.
Stayed 3 nights in Nov 2018

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME HOTEL
Very clean, up-to-date accommodations. Friendly staff. Close to train station. Nice breakfast.
Stayed 2 nights in Oct 2018

10/10 Excellent

KOICHIRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅の横で便も良く、清潔で良かったです。
Stayed 1 night in Mar 2024

8/10 Good

??

Liked: Cleanliness, amenities
駅から違いのが良かったです
Stayed 2 nights in Mar 2024

8/10 Good

SACHIKO

Stayed 1 night in Mar 2024

8/10 Good

Hisako

Stayed 1 night in Feb 2024

10/10 Excellent

Sachie, Toyonaka city Midorigaoka

Stayed 1 night in Feb 2024

8/10 Good

ヒロフミ

Stayed 1 night in Feb 2024

8/10 Good

Hidemi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3Fフロントまで階段なので、重いスーツケースがあると大変です。
Stayed 2 nights in Dec 2023

10/10 Excellent

??

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが親切。わからないことも何でも聞けて助かりましたです
Stayed 1 night in Feb 2024

10/10 Excellent

あゆこ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。
Stayed 1 night in Dec 2023

10/10 Excellent

Masanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
隣室の声がけっこう聞こえました…まぁ致し方ないのかと思います。 他は快適でした
Stayed 1 night in Jan 2024

8/10 Good

Norimoto

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

mika

Disliked: Cleanliness, staff & service, property conditions & facilities
言うまでも無い。
Stayed 1 night in Dec 2023

10/10 Excellent

Keitaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出張で利用しました。駅に直結していて、周辺にはたくさん飲食店もありとても好立地です。部屋は隅々まで清掃がいき届いていて、とても快適に過ごさせていただきました。
Stayed 1 night in Dec 2023

10/10 Excellent

SHINJI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビジネスホテルが少ない駅で、競争がない環境なのに、クオリティが高く次回もお願いしたいと思いました。
Stayed 1 night in Dec 2023

6/10 Okay

SHINJI

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

TAE EUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tomoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

YASUHIKO

Stayed 1 night in Nov 2023

8/10 Good

Minako

Stayed 2 nights in Dec 2023

2/10 Terrible

Toyoji

Traveled with family
Liked: Cleanliness, staff & service
エントランスの場所がわかりにくいので駅改札からの案内表示を増やされとよいと思います。それと設備上、何らかの理由があったのでしょうが、エントランスからエレベーターホールまで10段ほどの階段にはがっかりしました。
Stayed 1 night in Dec 2023

8/10 Good

sasaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔、静かでした。
Stayed 1 night in Nov 2023

10/10 Excellent

KAZUKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝のヘアケア用品が欲しかった
Stayed 1 night in Nov 2023

6/10 Okay

???

Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

TAE EUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

アケミ

Stayed 1 night in Nov 2023

8/10 Good

Minoru

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

reiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

??

Stayed 1 night in Oct 2023

6/10 Okay

???

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
浴槽に前の人の髪の毛が残っていた。 はだける部屋着をなんとかしてほしい。
Stayed 1 night in Oct 2023

10/10 Excellent

SAWAKO

Stayed 1 night in Oct 2023

10/10 Excellent

Mami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもきれいでお風呂や部屋が広い。 ただ、チェックインは機械でやる前提になっており、慣れない人は少しイラっとするかもしれない。でも、近くにスタッフがいて、困ればすぐ対応してくれる安心感はあった。 また機会があれば利用したい。
Stayed 1 night in Oct 2023