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Reviews of Best Western Kokomo Hotel

2.5 out of 5
Best Western Kokomo Hotel
1717 E Lincoln Rd, Kokomo, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 38 out of 74 reviews" "
Rating 8 - Good. 19 out of 74 reviews" "
Rating 6 - Okay. 10 out of 74 reviews" "
Rating 4 - Poor. 5 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elby W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for work
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tori G, and Tori from the overnight shift, we're absolutely wonderful! I had a late check-out for noon that Tori, from the night shift, arranged for me; she was so nice. After check-out, I still needed extra time, due to transportation, and I work remotely. I asked Tori G if it was possible that I wait in the lobby area for my transportation and allow me to continue using their Wi-Fi connection to work, with no hesitation, she said "absolutely, make yourself comfortable!" These two ladies went above and beyond for me, with such kindness, they have no idea how much this has meant to me. Life has been very hectic lately and not easy, and I can't thank them enough for being so accommodating and understanding. I will definitely be a repeat guest and refer friends and family to your hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Stayed 5 nights in Feb 2024

4/10 Poor

Sekyoung

Disliked: Cleanliness, staff & service, property conditions & facilities
Low water press, water condition, room condition
Stayed 5 nights in Jan 2024
Response from Jill- GM on Jan 28, 2024
I'm sorry you experienced poor water pressure. I can address this with ownership. I don't have any additional information regarding room condition. Our rooms were renovated just las January.

10/10 Excellent

BONNIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary bottled water in room. Very clean. Nice employees.
Stayed 1 night in Jan 2024

6/10 Okay

Sandy

Liked: Cleanliness, property conditions & facilities, room comfort
Hmmm, mixed emotions
While our room was very clean and tidy, the bed comfortable and several other pluses, the outlet in the bathroom sink area was defective and would not hold my curling iron and straightener cords...etc. I had to utilize the outlet across the room, which, because we had an early morning meeting, just added additional time and stress to our getting ready. When I told the manager at checkout, he just didn't seem to take note or really be interested...very nice, but, I seriously doubt that anything was fixed. Also, we found the big on-top-of-the-counter sink to unnecessarily take up way too much of an already small sink/counter area. There was very minimal room left to put small toiletry bag etc. We'll probably stay elsewhere next time.
Stayed 1 night in Jan 2024
Response from Jill- GM on Feb 18, 2024
We apologize for any inconvenience you experienced. We strive to make every stay the absolute best for all of our guests. We would look forward to another opportunity to provide your with excellent service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay.
Pretty good stay. Chair in the roo. is pretty worn and looks bad in the otherwise nice room. Bathroom floor needed a little bit more attention in the corners. Loved the shampoo and body wash. It was a nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gentleman at the from the front desk was nice. The big thing was they called at 11 pm because they forgot what room they put us in.
Stayed 1 night in Dec 2023

10/10 Excellent

Nate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Abby, Galion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was a bit high for what the hotel offered, in my opinion. We also had a handicap accessible room, but the shower pressure I wouldn't wish on anyone. The staff was never actually at the desk either. We always had to ring a bell and wait. Otherwise, not a bad little hotel overall.
Stayed 2 nights in Oct 2023
Response from Jill- GM on Oct 16, 2023
Thank you for taking the time to give us a review. Our desk staff is also responsible for doing the hotel laundry, so they may have been attending to it. It could also be that one of the managers was simply in their office while covering desk. I will certainly address the water issue with ownership.

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
For the most part the place was perfect it was clean beds were comfortable showers kinda sucked and i had trouble with the waffle maker and the customer service lady was short and snippy at me about it she was kinda rude really everything else was great i think it was nice place those were my only 2 issues
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice. Pool was closed. Wi-Fi was out. Breakfast left a lot to be disired, plan on eating out.
Stayed 3 nights in Sep 2023
Response from Chase on Oct 7, 2023
Thank you for taking the time to respond! We apologize for the lackluster breakfast. We are working to make our breakfast better, and your response will help us do that!

4/10 Poor

Chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Worst water pressure i have ever experienced!
Stayed 2 nights in Sep 2023
Response from Jill- GM on Sep 25, 2023
On behalf of the entire Best Western I want to apologize for not exceeding your expectations. I will address your concerns with our ownership.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 Good

Stacy

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Musty smell
The room was very musty! The smell never left. Every time we came in, whether we turned the air on or not, it still smelled musty! We did not know what to do.
Stayed 3 nights in Sep 2023
Response from Jill- GM on Sep 19, 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 Good

Emily

Traveled with family and small children
Liked: Staff & service, amenities
Okay property, the room had a weird smell.
Stayed 1 night in Sep 2023
Response from Jill- GM on Sep 19, 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

10/10 Excellent

William

Stayed 5 nights in Aug 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

4/10 Poor

Robert

Stayed 6 nights in Aug 2023
Response from Jill- GM on Sep 19, 2023
On behalf of the entire staff, we apologize for not exceeding your expectations. We hope that you will allow us another opportunity on your next visit to Kokomo.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Robert, Homosassa

Stayed 1 night in Aug 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

8/10 Good

Vicki

Stayed 1 night in Aug 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Jill- GM on Sep 19, 2023
Thank You!We look forward to seeing you on your next trip to Kokomo!

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay,, good front desk, need better service on maid service,,, one day no service had to go get towels ect, ice machine was always shy of ice,,, maybe 2 machines? great stay
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 2 nights in Jul 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great service, nice breakfast.
Stayed 3 nights in Jun 2023
Response from Chase K on Jul 9, 2023
Thank you Joe for taking the time to respond. We are glad you had a FIVE star experience here!

6/10 Okay

Robin

Traveled with family
It was just ok. I don’t think it’s worth what I paid… but overall it was just ok. The bed was comfy though so that’s good. The breakfast was just ok… not many options.
Stayed 1 night in Jun 2023
Response from chase k on Jul 3, 2023
Thank you Robin for taking the time to respond. We are sorry to here that your stay was not exceptional. Please feel free to contact us via phone number to tell us what we could do to make your next stay better!

6/10 Okay

kurt

Traveled with partner
Disliked: Property conditions & facilities
This is just a flipped hotel. The gave us a handicap room that smelled very musty. The shower had hair in it from the previous person. We won’t be back here again.
Stayed 1 night in Jun 2023
Response from chase k on Jul 3, 2023
Thank you Kurt for taking the time to respond. We are sorry to here your stay wasn't exceptional. Feel free to contact us via phone number to tell us what we could do better on your next stay.

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was nicely remodeled but breakfast was not very good. Eggs were cold, gravy had no flavor, & sausage tasted like it was reheated from previous day. Beds were comfy and it was relatively quiet, even though there was a couple youth baseball teams there.
Stayed 1 night in Jun 2023
Response from chase k on Jun 20, 2023
We are sorry to here about your breakfast experience, we as a team will work harder to keep breakfast as fresh as possible. We are glad to here you enjoyed the rest of your stay, and hope to see you in the future!

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Decent, would probably stay again next year
The hotel was good. Room size was very nice. The only complaint I have, there was no grip in the bathtub and one of us slipped/fell while taking a shower. Luckily not seriously hurt and had to use one of the towels in the tub for grip. Gym was decent and the hotel was conveniently located.
Stayed 3 nights in Jun 2023
Response from chase k on Jun 21, 2023
We are sorry to hear about your fall, and we are looking into getting grip put in to prevent an incident like this again.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Jun 2023
Response from Chase K on Jun 14, 2023
Thank you for the five star rating Tina! We hope to see you stay with us again!

8/10 Good

NANCY

Stayed 1 night in Jun 2023
Response from Chase K on Jun 14, 2023
Thank you for taking the time to respond, and we hope to see you again!

6/10 Okay

Brian

Stayed 1 night in Jun 2023
Response from Jill- GM on Jun 16, 2023
Thank you for taking the time to give us your feedback. We value your input and take it very seriously

10/10 Excellent

Jenifer

Stayed 1 night in Jun 2023
Response from Chase K on Jun 14, 2023
Thank you Jennifer! We are glad you had a great stay and we hope to see you again!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and great value
Hotel was nicer than expected! Clean and newer remodel done which is lovely!
Stayed 2 nights in Jun 2023
Response from chase k on Jun 12, 2023
Thank you for your response, we are happy that you enjoyed your stay with us! We hope to see you again.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, fresh, quiet. Great breakfast.
Stayed 1 night in May 2023
Response from Jill- GM on May 29, 2023
Thank You! We look forward to your next visit

6/10 Okay

GREGORY

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
New and Clean
This hotel appears to be relatively new. That probably explains why it appears to be really clean. The stay was fine -- we arrived late and left early -- only needing a place to shower and sleep after a long day of youth sports. The hotel is pretty overpriced for what it acually is. With taxes and fees were were around $177. We were there for < 10 hours. I think it's literally a crime how even 2 and 3 star hotels are overcharging customers post COVID. We travel a lot for youth sports. 3 years ago this room would have been $85. Hotels are doubling prices and cutting services. Not sure how they are able to get away with it. Sometimes when you give people to be at their worst -- they won't disappoint.
Stayed 1 night in May 2023
Response from chase on May 18, 2023
Thank you for the rating. We are sorry we did not meet your expectations. We hope to see you stay with us again!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great the only thing i would change is the breakfast. The egg and sausage was nasty especially how it was sitting in water
Stayed 2 nights in May 2023
Response from chase on May 18, 2023
Thank you for the 5-star rating Mario! We are sorry to hear your dislikes with our breakfast. We will find a way to fix this problem and hope to see you stay with us again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Chase K on May 8, 2023
Thank you for the rating Michael! We hope you stay with us again!

10/10 Excellent

Ryan

Stayed 3 nights in Apr 2023
Response from chase - Assistant General Manager on May 2, 2023
Thank you Ryan for your rating! We are looking forward to your future stays with us here at Best Western Kokomo!

8/10 Good

Bill

Stayed 2 nights in Apr 2023
Response from Chase on Apr 18, 2023
Bill, thank you for taking the time to leave us this rating. We are happy that you enjoyed your stay. Please feel free to reach out if you feel that there is anything that we could have done better.

10/10 Excellent

BRANDON

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Looked freshly remodled. Nice place.
Stayed 1 night in Apr 2023
Response from Chase on Apr 18, 2023
Thank you Brandon, we appreciate this review. We recently completed many renovations. We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Kristina

Stayed 1 night in Apr 2023
Response from Chase on Apr 18, 2023
Thank you for leaving this rating, Kristina. We look forward to your next stay with us!

2/10 Terrible

Eric

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Carol on Mar 20, 2023
Eric, thank you for taking the time to leave us this rating from your stay. I would like to extend my sincerest apologies that we did not exceed your expectations. Upon reviewing your account and the notes from your stay, I do not see any concerns or complaints that were raised. Can you kindly let us know what went wrong during your stay? This will help us to ensure to fix any errors and to retrain our staff in the areas that we are lacking in. Thank you again for taking the time to leave us this rating. I look forward to hearing from you.

8/10 Good

Lori

Stayed 1 night in Mar 2023
Response from Carol on Mar 16, 2023
Thank you for this rating Lori. We look forward to serving you in the future.

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 1 night in Mar 2023
Response from Carol on Mar 13, 2023
Thank you for rating your recent stay with us. We value your feedback and look forward to your next stay with us.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was nice and clean. Just one night stay. The only item i did not like was the mandatory $50-100 added refundable deposit. This was explained that it's due to "locals" who stay, tear up the place and check out. Breakfast was fine with many choices. Much better than the place next to it where our original reservation was to be. The place appeared abandoned and falling apart.
Stayed 1 night in Feb 2023
Response from Carol on Feb 27, 2023
Thank you for this feedback James. I apologize that you were not informed about our incidental hold upon booking your reservation. We do look forward to your future stays with us.