Dear Akiyama,Greetings from sunny Samui!Thank you for choosing Banyan Tree Samui for your recent holiday and for extending your comments regarding your stay. It is fantastic that you found our facilities to be excellent and that our entire team catered to your each and every need. I am pleased that each combined for a wonderful escape from the outside world into your own private paradise. Akiyama, thank you once again for staying with us. It would be our pleasure to welcome you once again to Banyan Tree Samui or one of our sister properties for your future holiday.With kind regards,Remko KroesenGeneral Manager

Dear SHUSEI,Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui.With kind regards,Remko KroesenGeneral Manager

Dear Kenichiro, Thank you for staying with us recently. It is great that our service, location and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Nobuhiro,Happy New Year from Banyan Tree Samui!Thank you for choosing our resort for your travels to Samui. It is fantastic that the serenity of our private bay delivered the perfect setting for a relaxing and rejuvenating stay. Nobuhiro, thank you for staying with us. We would be honoured to welcome you back to our resort and be of service to you once again.With kind regards,Remko KroesenGeneral Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear RN, Greetings from Banyan Tree Samui! Thank you for your recent stay with us for you family getaway to the tropics. Your kind comments regarding the attentiveness and friendliness from our associates is a great testimony to the pride they take in serving each of our guests. I am glad you were delighted with our various restaurants and facilities within the resort and I hope you have returned home completely relaxed and rejuvenated. RN, thank you once again for choosing our resort and I look forward to welcoming your family back for your future holidays. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear TAAA, Thank you for staying with us recently. I am delighted to read that you were impressed with the comfort and overall maintenance of your pool villa and that it provided the perfect place for you to relax and unwind during your holiday. TAAA, thank you once again for your stay. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear issa, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear shun, Thank you for staying with us recently. It is great that our location, service and facilities combined to create a memorable stay for you. We would be honoured to welcome you back in the future for your next visit to Samui. With kind regards, Remko Kroesen General Manager

Dear emi, Greetings from Banyan Tree Samui! Thank you for staying with us recently and for sharing your comments. I am thrilled to read that we exceeded your expectations and delivered a most memorable holiday. From our secluded, yet convenient, location to the comfort of your pool villa to the warm, attentive service from our team to the delectable cuisine on offer, I am delighted that all combined to create the escape to the tropics that you were seeking. Given that there are a range of high-quality options for accommodation on Samui, your comment that we rank as the best of the best is very much appreciated. I have shared this with our team to highlight their continual dedication toward delivering service excellence at every opportunity. emi, thank you once again for choosing Banyan Tree Samui and it would be our sincere pleasure to welcome you back for your future holiday. With kind regards, Remko Kroesen General Manager

Dear m, Thank you for your recent stay with us and for taking the time to offer your feedback. From the comfort of your pool villa to the warm, attentive service from our entire team to the child-friendly activities on offer, I am delighted to read that your family was able to feel relaxed and rejuvenated throughout your stay. m, thank you once again for choosing Banyan Tree Samui. I have already passed along your gracious comments to our entire team for added motivation. It would be our sincere pleasure to welcome you back to Banyan Tree Samui for your future holiday. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Greetings from Banyan Tree Samui! Thank you for making our resort your preferred choice during your recent holiday and for sharing your comments with us. From the serenity of our private bay to the comfort and design of your pool villa to the excellent maintenance provided by our pool cleaners and villa attendants to the selection of cuisine at our breakfast buffet and throughout our restaurants to the tender touch of the therapists at Banyan Tree Spa Samui to the service excellence and special touches delivered by our entire team; it is truly wonderful that all combined to create a memorable stay for you. Thank you once again for choosing Banyan Tree for your travels. As returning to our property is the highest compliment we can receive, it is wonderful that you plan to return in the future and it would be our sincere pleasure to welcome you back to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for your stay with us during your recent visit to Samui. I am delighted that you enjoyed the variety of selections on offer, including complimentary champagne, at our daily breakfast buffet at The Edge. We continue to receive praise for this area and I will pass along your comments to our culinary team. I regret that you found the size of your villa’s infinity pool to be small. At 35sqm, our pools are, in fact, the second largest on the island and typically receive an overwhelming positive response from our guests. I certainly respect your opinion though and hope this drawback you experienced did not detract from the overall comfort of your stay. Thank you once again for choosing our resort and it would be our pleasure to welcome you back in the future. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for choosing our resort as the destination. I am delighted to read that you had a relaxing stay with us. It is fantastic that our location and amenities provided the comfort you were seeking and that you found our breakfast buffet at The Edge overlooking our private bay to be excellent. Thank you once again for staying with us and it would be out pleasure to welcome you back in the future. With kind regards, Remko Kroesen General Manager

Dear DP, Thank you for your stay with us and I am pleased to read that you had a relaxing escape and enjoyed the comfort of your private pool and jet pool in your villa throughout your stay. I regret to read of the inconvenience caused with the hot water supply. I have shared this with our Engineering team to investigate and to determine the reason as this sort of incident typically does not occur in our villas. I trust from your review that this drawback did not detract from the overall enjoyment of your stay. Keisuke, thank you for choosing Banyan Tree Samui! It would be our pleasure to welcome you back and to deliver another relaxing visit to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for choosing Banyan Tree Samui as your destination and for sharing your comments. I am delighted that you found our secluded, yet convenient, location to be excellent. I regret that you experienced some communication issues during your stay. At the time of your stay, our Front Office was still in the process of seeking a new Japanese-speaking Villa Host after our previous associate departed earlier this year. We strive to cater to our guests in every way possible in order to deliver our promise of service excellence. I hope our team was able to understand your needs and concerns, and to provide appropriate service to create a relaxing holiday. Thank you once again for your stay with us. It would be our pleasure to be of service to you once again for your next visit to Samui and, hopefully, to introduce you to our new Japanese Villa Host. With kind regards, Remko Kroesen General Manager

Dear Keisuke, Thank you for your stay with us and I am pleased to read that you had an enjoyable holiday despite the cloudy skies. During your stay in early July, we did experience some unseasonable overcast weather with clear mornings and late afternoon showers. It is fantastic that this did not deter you from having a relaxing escape and enjoying the comfort of your private pool and jet pool in your villa throughout the day and on to the evening. Keisuke, thank you for choosing Banyan Tree Samui! It would be our pleasure to welcome you back (hopefully under our typical clear, blue skies!) and to deliver another relaxing visit to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager

Dear ATSUMI, Thank you for making Banyan Tree Samui your choice during your recent holiday and for sharing your feedback. I regret to read of any inconveniences that occurred upon check-in and that your arrival was not as you anticipated. I have shared your comment with our Front Office team to investigate your concerns. I hope all other aspects of your stay were enjoyable and that this minor drawback you experienced did not detract from your overall relaxation. ATSUMI, thank you once again for your stay and we would be delighted to welcome you back in the future to show you the improvements we have made. With kind regards, Remko Kroesen General Manager

Dear tomo, Thank you for staying with us recently and for sharing your comments. I hope your stay with us was an enjoyable one and that the transportation options on offer were suitable. We do offer a twice-daily complimentary shuttle service to Lamai and Chaweng. tomo, thank you once again and it would be our pleasure to welcome you back for your future travels to Samui. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for staying with us during your recent travels to Samui. It is wonderful to read that you enjoyed relaxing in the comfortable and peaceful environment of our private hillside while delighting in the views of the Gulf of Thailand. Thank you once again for choosing Banyan Tree Samui. We would be honoured to welcome you once again and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager

Dear Valued Guest, Thank you for your recent stay with us and for taking the time to extend your feedback. I am pleased to read that you enjoyed the comfort of your Pool Villa, the beauty of our private beach and the service on offer from our team. I regret to read of any displeasure you experience at our Banyan Tree Spa Samui and I hope this did not take away from your desire to return once again in the future. With kind regards, Remko Kroesen General Manager

眞弓 様, この度はバンヤンツリーサムイへご滞在くださいまして誠にありがとうございました。またお忙しい中、貴重なご意見をご投稿くださいましたこと重ねてお礼申し上げます。 当リゾートのサービスにご満足いただましたこと、またリラックスしたご滞在をお楽しみいただけたようで大変光栄に嬉しく存じ上げます。 またお部屋のプールに関しましてはご不快な思いをさせてしまったことをお詫び申し上げますとともに、真摯に受け止め改善に努めて参ります。 眞弓様、貴重な休日に当リゾートをお選びくださいましたことを改めてお礼申し上げるとともにまたバンヤンツリーサムイへお帰りくださいますことをスタッフ一同心よりお待ち申し上げます。 敬意を込めて， レムコー・クローゼン 総支配人

ヴィラのお電話に関しましては多大なるご心配をおかけし、大変申し訳ございませんでした。お渡しした携帯電話が不便さを回避し、役に立っていたことを聞き、安心いたしました。 DC様、改めまして再びバンヤンツリーサムイにご滞在くださいましたこと心よりお礼申し上げます。また来年もお会いできますことをスタッフ一同心よりお待ち申し上げております。 敬愛を込めて, レムコー・クローゼン 総支配人

旅人123様, この度はバンヤンツリーサムイへご滞在いただき、また貴重なご意見をご投稿くださいまして誠にありがとうございます。ヴィラからの日の出やプライベートプールなど、ヴィラでの時間をゆっくりお過ごし、ご満喫いただけたようで大変嬉しく存じ上げます。 敬意を込めて

Hide　様 この度は貴重な休日に当リゾートへご滞在いただき、また体験をシェアしてくださいまして誠にありがとうございます。お泊りいただいたオーシャンプールヴィラが理想のくつろぎと癒しの空間を提供できたようで大変嬉しく存じ上げます。 また他にも私どもの日本人ヴィラホストが言語の壁を架け渡す橋として、ご滞在をより快適に過ごしやすくするお手伝いをできましたことを喜ばしく存じ上げます。 敬愛を込めて

RY様 この度はバンヤンツリーサムイにご滞在いただき誠にありがとうございます。ご滞在したプールヴィラがお客様のご期待にそえていたこと、そして心地よく穏やかな環境でリラックスしていただけたことを聞き、大変喜ばしく存じます。私どものビーチでは幅広い種類のノンモータ ーのアクティビティをそろえておりますが、そちらを大いにご利用し、お楽しみいただけたようでなによりでございます。 敬意を込めて

くまさん様 サフロンでのサービスには失望させてしまいましたことを心より深くお詫び申し上げます。今日までサフロンレストランは数多くの称賛、賛辞のお言葉を頂戴しており、だからこそくまさん様が受けた不出来なサービスには私も大変驚いております。こちらの投稿はすでに料飲部へも送っており、一同このことを真摯に受け止め、さらなる向上を続けていく所存でございます。 敬意を込めて

Bellissima様 この度はバンヤンツリー・サムイにご宿泊頂き、また貴重なご意見を頂きまして誠にありがとうございました。ヴィラでのご滞在などご満足頂けたようで嬉しく思います。ご指摘頂きましたスパのセラピストにつきましては、不愉快な思いをさせてしまったこと深くお詫び申しあげます。スパ直後のアンケートにはExcellentにチェックを入れていただいておりましたのでその場で気づくことができず大変申し訳ございませんでした。Traveler様のご意見を参考にスタッフの再指導に努め、もしまた次回お越しいただけるのであれば、ご期待に添えるサービスが出来ますようスタッフ一同努力いたします。またTraveler様をバンヤンツリー・サムイへお迎えできる日を楽しみにしております。 総支配人Remko Kroesen

Traveler (東京) 様 この度は貴重なお休みにバンヤンツリーサムイをお選び頂きまして有難うございます。ヴィラでのご滞在やレストランなど、すてきなお時間過ごされたようでスタッフ一同嬉しく思います。また当リゾートやスタッフに対してお褒めのお言葉を頂きまして誠にありがとうございます。お客様に頂戴したこのお言葉に恥じぬよう、これからもスタッフ一同更なるサービス向上に努める所存にございます。またいつの日かTraveler(東京)様をお迎えできること楽しみにお待ちしております。 総支配人 Remko Krosen

Dear Valued Guest, この度はバンヤンツリーをお選び頂き、また貴重なご意見頂き誠にありがとうございます。ヴィラでのご滞在や、レストランなどご満足頂けたようで、嬉しく思います。 自然の中のホテルであるため、どうしても蚊には対応しきれない部分はございますが、もしグッズが少しでもお客様のお役に立てたのなら幸いでございます。 改めまして当ホテルをお選び頂きましてありがとうございました。またいつかお会いできる日を楽しみにお待ちしております。 Remko Kroesen General Manager

Dear Traveler (Tokyo)様, この度はバンヤンツリーサムイをお選び頂き、また貴重なご意見頂きありがとうございます。ヴィラでのご滞在やご朝食、レインフォレストなどご満足頂けたようで嬉しく思います。 ご指摘頂きました欠点につきましては、大変申し訳ございませんでした。お客様のご意見を参考にサービス向上に努め、今後お客さまのご期待に添えるサービスが出来ますようスタッフ一同努力いたします。 改めまして今回当リゾートをお選び頂きありがとうございました。またDear Traveler (Tokyo)様をいつの日かお迎えできるなら嬉しく思います。 総支配人 Remko Kroesen