Ratings based on 752 Verified Reviews

4.3 out of 5
71% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Auckland

Posted Jun 20, 2019
Great hotel, very nice and quiet.
Comment from Hotel Management
Jun 21, 2019 by karki, Hotel Management
Dear guest Benny thank you for choosing Centurion Grand Hotel Kobe for your stay.we are very much pleased to hear that you liked your stay with us.we will make sure to maintain the comfort to the customers.Eargly waitting for your next visit to our hotel.Best regards yours sincerely :front desk karki
5 out of 5
by A verified traveler

Posted Jun 7, 2019
Comment from Hotel Management
Jun 10, 2019 by フロント 酒井, Hotel Management
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 このような高い評価を頂戴し、身に余る光栄に存じます。 今後もお客様にお喜びいただけるサービスが提供できますよう努めてまいります。 また、ご機会がございましたら、是非当館をご利用くださいませ。 またのお越しをスタッフ一同、お待ち申し上げております。 フロント 酒井
5 out of 5
by A verified traveler from Tennessee

Posted May 29, 2019
Staff was very accommodating and room was very nice!
Comment from Hotel Management
May 29, 2019 by Wang, Hotel Management
Dear guest Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. We will try our best to make our hotel better and better. Thank you very much and looking forward to see you again. Best regards. Yours Sincerely Wang
5 out of 5
by A verified traveler

Posted May 24, 2019
Hotel is located beside the Kobe Rail Station, very convenient, and walking distance to shopping district.
Comment from Hotel Management
May 25, 2019 by Front desk: Nguyen, Hotel Management
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you enjoyed your stay here. We are looking forward to see you again. Best regards. Yours Sincerely Nguyen
2 out of 5
by A verified traveler from Madison, Wisconsin

Posted May 21, 2019
The breakfast was very good and the staff were all helpful and kind. The beds were super comfortable.
Comment from Hotel Management
May 22, 2019 by karki, Hotel Management
Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you had enjoyed your stay with us and looking forward to see you again. Best Regards. Yours Sincerely
4 out of 5
by A verified traveler

Posted May 21, 2019
That was really nice hotel.
Comment from Hotel Management
May 22, 2019 by karki, Hotel Management
Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station and also thank you for your kind words. We are very glad to know that you love your stay with us . We are looking forward to see you again. Best Regards. Yours Sincerely
3 out of 5
by A verified traveler

Posted May 20, 2019
Comment from Hotel Management
May 24, 2019 by フロント 酒井, Hotel Management
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 今回のご宿泊につきましてご評価を下さいまして誠にありがとうございます。 今後もご愛顧賜りますようお願い申し上げます。 またのお越しをスタッフ一同、心よりお待ち申し上げております。 フロント 酒井
4 out of 5
by A verified traveler from Hong Kong

Posted May 16, 2019
Location is great. Right next to Grand Kobe Station and the neighboring shopping areas. Walking distance to the Kobe Port. My request for a Non smoking room was not entertained while the room is smelly and the carpet appears dirty. Room rate anyway is good value for money.
Comment from Hotel Management
May 16, 2019 by front desk, Hotel Management
we are extermly sorry not to maintain as per your standard , we will work hard on the circumstance and don`t let it be done twice onwards.
4 out of 5
by A verified traveler from Ottawa

Posted Apr 29, 2019
Just across the street from the subway station. Clean. Very attentive and professional staff. My room was a non-smoking room but I could smell smoke lingering in the room.
Comment from Hotel Management
May 4, 2019 by Centurion Hotel Grand Kobe Station, Hotel Management
Mr./Ms. C.H. Thank you so much for choosing to stay with us in Centurion Hotel Kobe Station. We are so honored to hear that you are satisfied with the evironment of our hotel, thank you for the praise to the staff, however, we are sorry about the somking smell in the room, we are there are pachiko&slots game center on the ground floor, and the smoking smell there will influence the hotel, we are trying our best to solve this problem. We are looking forward to meet you again in our hotel soon. Best Wishes! Front desk: Cai
5 out of 5
by A verified traveler

Good

Posted Apr 23, 2019 on Hotels
Good location, comfortable bed!
Comment from Hotel Management
Apr 24, 2019 by Frontdesk Ashim, Hotel Management
Dear guest. Thank you for choosing to stay with us Centurion Hotel Grand Kobe Station. We are very glad to hear that you enjoyed your stay here. Thank you for your feedback and looking forward to see you again. Best regards. Yours Sincerely Ashim