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Reviews of Hotel Indonesia Kempinski Jakarta

5 out of 5
Hotel Indonesia Kempinski Jakarta
Jl. MH Thamrin 1, Jakarta, Jakarta

Reviews

9.2

Wonderful

Rating 10 - Excellent. 264 out of 390 reviews" "
Rating 8 - Good. 93 out of 390 reviews" "
Rating 6 - Okay. 18 out of 390 reviews" "
Rating 4 - Poor. 11 out of 390 reviews" "
Rating 2 - Terrible. 4 out of 390 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience staying at the hotel. The service is definitely top-notch
Stayed 2 nights in Feb 2024

2/10 Terrible

CHETAN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very Dirty, they upgraded me to Suite and that’s also have insects 🕷️ in same.
Stayed 3 nights in Mar 2024

10/10 Excellent

Binte Abdul Halim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast spread is very good. Staff service here is excellent.
Stayed 3 nights in Feb 2024

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service every time we stay here. The restaurants in the hotel and the surrounding area are excellent. Very comfortable in a great location as everything you need is all around you in Central Jakarta. You will not regret staying at this hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Pinhowinata

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the location is excellent and the room is so spacious and comfy
Stayed 1 night in Feb 2024

4/10 Poor

Zakky

Stayed 3 nights in Jan 2024

10/10 Excellent

Gopakumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An iconic hotel that remains impressive! Recently refurbished with modern amenities, the Hotel Indonesia Kempinski, Jakarta, exudes a timeless charm. The front desk, concierge, breakfast buffet, and room cleaning services were not only efficient but also delivered with a friendly touch. Access to the executive lounge was a highlight, with an exceptional team ensuring a delightful experience. Overall, our stay in Jakarta was greatly enhanced by the hotel's ambiance and services.
Stayed 3 nights in Dec 2023

8/10 Good

Mustafa

Stayed 2 nights in Nov 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and attentive. Great breakfast. Hotel is a bit dated and worn. Air conditioner in the room wouldn’t go cooler than 20c.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned trip. Best hotel, near to shopping. Excellent staff. Must try Bubur Ayam.
Stayed 1 night in Nov 2023

8/10 Good

Tsogbadrakh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit old but everything good
Stayed 3 nights in Sep 2023

10/10 Excellent

kamal, coppell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Saiful Bahari

Stayed 1 night in Aug 2023

10/10 Excellent

Kenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Raymond, Danville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice; rooms are well appointed. Nice beds, great toilets and bathtub. Not quite at the top level for amenities provided. Bare minimum number of towels, in room coffee, no iron and board. They are happy to provide if you call. Staff is mostly friendly. Good gym and pool.
Stayed 2 nights in Jul 2023
Response from TB on Jul 31, 2023
Dear Raymond,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Sarina

Stayed 3 nights in Jul 2023

10/10 Excellent

Zuhair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TB on Jul 21, 2023
Dear Zuhair,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

8/10 Good

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business couple
Fantastic choice of gluten free options , friendly staff, great location and next to thr shopping mall. Friendly staff. We will be back. Location of room is important as some facing the main roundabout can be noisey.
Stayed 4 nights in Feb 2023
Response from TB on Jul 21, 2023
Dear Carol Ann,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Always perfect service, rooms, beds, small suprises and food and welcoming.
Stayed 2 nights in Jul 2023
Response from TB on Jul 5, 2023
Dear Rene,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Saiful Bahari

Stayed 2 nights in Jun 2023
Response from TB on Jul 4, 2023
Dear Saiful Bahari,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Rasida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from TB on Jun 28, 2023
Dear Rasida,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from TB on Jun 20, 2023
Dear Valued Guest,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Harald FitzekGeneral Manager

10/10 Excellent

Li

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very detail service
Stayed 5 nights in May 2023
Response from TB on May 11, 2023
Dear Li,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Erwin HendrawanHotel Manager

10/10 Excellent

Wan Amira Nabilah

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel like home.. the best hotel i’ve ever been.
Stayed 5 nights in Mar 2023
Response from TB on Mar 13, 2023
Dear Wan Amira Nabilah,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Mehfooz Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Kempenski stay
Upgraded to Grand Deluxe room and excellent stay in hotel. Very friendly staff.
Stayed 1 night in Feb 2023
Response from TB on Feb 28, 2023
Dear Mehfooz Ali,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

4/10 Poor

William

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Very disappointed with this time staying here. Fridge didn’t work, bath didn’t work. Then went for breakfast at 5.50 and was rudely told that breakfast started at 6.00 and told to leave. Then another guy was allowed in to sit down and wait inside for the 10 minutes.
Stayed 1 night in Feb 2023
Response from TB on Feb 17, 2023
Dear William,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to Shopping Center.
Nice and comfortable stay.
Stayed 3 nights in Feb 2023
Response from TB on Feb 7, 2023
Dear Valued Guest,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Central Jakarta...rooms are spacious...mall attached to hotel with many restaurants...staff is helpful...breakfast is really good
Stayed 2 nights in Jan 2023
Response from TB on Feb 6, 2023
Dear Ralph,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

WIN, Rego Park

Response from TB on Mar 7, 2023
Dear WIN,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel. The staff and the service was excellent. Special mention to Ibu Yeni, Liana and Pak Dodo in Signature Restaurant and Pak Lego in pool bar. And everyone else was fantastic.
Stayed 5 nights in Dec 2022
Response from TB on Jan 6, 2023
Dear Colin,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Evan, Lond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely comfortable hotel with excellent service, attached to convenient and nice shopping mall that has excellent shopping and dining options
Response from TB on Dec 30, 2022
Dear Evan,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Khaled

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lives up to the expectations
A very nice hotel that is very central. Service is at best which what makes it a wonderful hotel. Great dining options
Stayed 4 nights in Nov 2022
Response from TB on Nov 21, 2022
Dear Khaled,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

8/10 Good

HURKAL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly .. well comfort
Very kind and well trained staff. Clean and safe environment. Tasty foods .
Stayed 5 nights in Nov 2022
Response from TB on Nov 16, 2022
Dear Hurkal,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

4/10 Poor

Fahad

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The employees are highly respectful and very friendly, and this is no surprise considering the nature of the good people of Indonesia..The hotel never lived up to the five star rating… the towels were overly used and has changed colour, carpets are dirty … even the coffee was bad as we had to have our coffee in the morning outside the hotel … overall it was an unpleasant experience
Stayed 8 nights in Oct 2022
Response from TB on Oct 21, 2022
Dear Fahad,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved.Best regards,Sjefke JansenGeneral Manager

8/10 Good

Azriman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful and historical property located conveniently within the main shopping belt. At the same time, some of the furniture in the room does show it's age and can do up some uplifting. While housekeeping services may be a bit slow in response, the service in the restaurants are top-notch. Very friendly and accomodating.
Stayed 3 nights in Sep 2022
Response from TB on Oct 7, 2022
Dear Azriman,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Widhijaningrum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything better than i think about this hotel!
Stayed 1 night in Sep 2022
Response from TB on Sep 30, 2022
Dear Widhijaningrum,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Catherine, Winchester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has the reputation as one of the finest in Indonesia and it lived up to its reputation. I was sad to have to check out and look forward to returning ASAP
Stayed 1 night in Sep 2022
Response from TB on Sep 15, 2022
Dear Catherine,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

6/10 Okay

Ridhwan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Breakfast selection wasn’t really good. Amenities and facilities old and rusty. Not easy for taxi to find the hotel lobby
Stayed 2 nights in Sep 2022
Response from TB on Sep 12, 2022
Dear Ridhwan,We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests.Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel.Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Edmund

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the best location for central Jakarta. The food at the property is spectacular and the service is perfection. You will not be disappointed staying here.
Stayed 3 nights in Aug 2022
Response from TB on Sep 5, 2022
Dear Edmund,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
huge room!
for context , i have stayed in grand hyatt, pullman and kempinski in Jakarta. i had a grand deluxe room in kempinski. it was very very big. i really liked the space and the fancy bathroom. the shower had incredible water pressure. the room was very clean nice ) albeit a little dated in decor). very appropriate for 5 star. loved the big bathtub, tv in bathroom (altho it didn’t work), bathrobes and living room area. got late checkout for 2pm. overall great stay. for price, i prefer grand deluxe room in kempinski vs pullman grand deluxe or grand hyatt standard room. i also prefer grand indonesia mall connected to kempinski vs plaza indonesia mall which is connected to hyatt (pullman requires walking outside to get to plaza indonesia or sarina mall) areas to improve: -gym has great view and is good size, however no spin bike (if you like to do your own peloton workouts etc); pool is abit smaller than pullman. -breakfast is decent but not as good as pullman. pullman has gluten free bakery items and more variety for non indonesian foods.
Stayed 2 nights in Aug 2022
Response from TB on Sep 2, 2022
Dear Jeff,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

6/10 Okay

Lai Leng

Stayed 2 nights in Aug 2022
Response from TB on Aug 29, 2022
Dear Lai Leng,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to leave a rating for us.Your ratings have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely two night stay - all the quality I’d expect from a Kempinski hotel. Efficient check in, lovely room, great pool area and wonderful staff. Oh and the breakfast buffet is EPIC! Go local and you won’t be disappointed.
Stayed 2 nights in Aug 2022
Response from TB on Aug 19, 2022
Dear Dan,Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us.We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team.Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities.Best regards,Sjefke JansenGeneral Manager

6/10 Okay

Carol Ann

Stayed 5 nights in Aug 2022
Response from TB on Aug 12, 2022
Dear Carol Ann, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to leave a rating for us. Your very ratings have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from TB on Aug 8, 2022
Dear Valued Guest, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us. We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team. Your ratings have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen General Manager

8/10 Good

Sierli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from TB on Aug 8, 2022
Dear Sierli, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us. We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team. Your ratings have undoubtedly become a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen General Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly the manager. We got problem with the key room that made us back and forth from the room to the lobby. But eventually they upgrade fhe room and get complimentary of free extra bed and breakfast. Thanks for the nice service. Very satisfied and happy.
Stayed 3 nights in Jun 2022
Response from TB on Jul 6, 2022
Dear Richard, Thank you for staying at Hotel Indonesia Kempinski Jakarta and taking the time to write a feedback for us. We are very pleased to learn that you’ve received excellent services from our staff during your stay at Hotel Indonesia Kempinski Jakarta. Your amazing compliment for our staff had been forwarded to everyone on the team. Your very kind words are undoubtedly becoming a great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Best regards, Sjefke Jansen General Manager

4/10 Poor

Martin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel with good location. Probably one of the dirtiest guest rooms I have ever stayed. Room was full of hair from previous guests. Receptions staff is very slow. Check-in will take around 30 minutes. Breakfast is very Asian with a few items for British customers. Not many choices for guests from Continental Europe.
Stayed 3 nights in Jun 2022
Response from TB on Jun 30, 2022
Dear Martin, We are truly sorry about your unpleasant experience at our hotel, particularly about the issues that you have mentioned. We have addressed these issues to the team to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do better in the future. Dedicated training will definitely be reemphasized in order to improve the service and attentiveness which then can be extended to our valuable guests. Your remarks will definitely help us to consistently reach the level of excellence that you expect at Hotel Indonesia Kempinski Jakarta. Please rest assured that we will always strive to improve our service. We do hope that this unfortunate experience will not deter you from returning to our hotel. Please let us know if we can be of any further assistance to you, in order to make your upcoming visit much better with impeccable services that you deserved. Best regards, Sjefke Jansen General Manager