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Reviews of Quality Inn Indy Castleton

2.5 out of 5
Quality Inn Indy Castleton
8380 Kelly Ln, Indianapolis, IN

Reviews

7.6

Good

Rating 10 - Excellent. 326 out of 1002 reviews" "
Rating 8 - Good. 352 out of 1002 reviews" "
Rating 6 - Okay. 175 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 65 out of 1002 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Staff & service
Never got deposit back
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Traveled with family
This hotel is older and the upkeep can best be described as "doing the best that they can." Our room was cleaned, but one of the pillows smelled strongly of a men's cologne. We left it on the floor. The desk chair was broken and tipped back so far that my husband almost fell. The window did not have a "sheer" under the curtain so the only option was to have the curtains closed. We were on the ground floor and if we opened the curtains, anyone walking past the window could and did look in. the furniture in the room was old and worn. Not dirty but it did not make it a room we wanted to sit and hang out in. The shower had a fabric curtain, but not plastic curtain backing it so the water went through the fabric which made for a wet floor. The tub did not have any adhesives on the bottom so there was potential for slipping. I tried to use the hair dryer but it was not working, it was not worth mentioning as we needed to leave on time and I can go without. The bed was comfortable and the room was adequate but if we were to return to the area again, we would pick another provider for a more modern stay. The hotel was clean but just looked worn. I wouldn't want to stay there if I was traveling alone. Simply put, we had our reservation for 2 nights and when we returned to the hotel on the first day, we had the option to stay in the room for one more night or leave to drive 5 hours to arrive home after midnight. All things considered, we took the drive.
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any motel near a freeway is going to have traffic noises, so I expected that. But the place was pretty easy to get to once spotted off the roads. Friendly staff, especially when had to recode our door keys more than once. Easy drive to three shopping centers and gas station.
Stayed 1 night in Apr 2024

10/10 Excellent

Terri

Stayed 1 night in Nov 2023

10/10 Excellent

Marzena

Traveled with family
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Soodkhet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet property
Stayed 1 night in Mar 2024

6/10 Okay

Johanna

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This appears to be a run down older hotel. It is convenient as it is just off of 465. If some TLC were given to the hotel to spruce it up I would have given it a higher rating. It just smells old and musty and the carpet in our room was quite dirty. I had on white socks and they were so dirty after walking around the room for one night I just threw then away. Staff was polite and considerate. The room said it was non-smoking but I don't believe that was the case.
Stayed 1 night in Mar 2024

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. It's very easy to find, just right out a highway exit. There are many shops and restaurants around, too.
Stayed 1 night in Feb 2024

4/10 Poor

ALICIA

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Toilet did not flush in room 223. Reuse white flat sheet with a yellow stain on it. They should have thrown away the stain sheet.
Stayed 2 nights in Feb 2024

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its always a bonus when they offer breakfast! They had a nice breakfast. Our over all stay was good. Would stay again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Charla

Stayed 2 nights in Feb 2024

6/10 Okay

Sean

Traveled with partner
The breakfast was bland and cold. Other than that average. Building is definitely showing its age.
Stayed 1 night in Feb 2024

4/10 Poor

Patience

Disliked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
This hotel touted itself as a non smoking property and in fact it was not. I smelled cigarette smoke constantly. I am an asthmatic and allergic to it. Had I not paid in advance, I would not of booked at this property or would of left.The breakfast was just ok and was not serviced as well as it could of been.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the right choice,
Stayed 1 night in Feb 2024

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallway to my room people was smoking weed. The carpet wasn’t vacuumed the sink was clogged. Staff was friendly!
Stayed 1 night in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and appropriate pet fees
Stayed 1 night in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

8/10 Good

Lance

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Affordable, quiet and convenient
Stayed 1 night in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Chanda

Stayed 1 night in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Soodkhet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a good value. The staff was friendly and helpful. The shower was small but got the job done. No high end amenities but had everything we needed. The room was clean and adequate. For the price I was very satisfied. I would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

4/10 Poor

Claudia

Disliked: Property conditions & facilities
Dirty showers. Terrible pillows. Breakfast was gross. I guess you get what you pay for.
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback. We wish these issues were brought to the attention of our staff during your stay.

10/10 Excellent

Octavias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!!
It was excellent. Room was clean and bed was comfortable. We will stay there again.
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Rooms were clean and tidy. First floor smelled of smoke and exterior is showing age. Great value for a quick stay.
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

10/10 Excellent

Norman

Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

6/10 Okay

Anthony

Traveled with group
Liked: Cleanliness, staff & service
Parking lot was completely full so we had to park overnight in another property next door. The lobby/breakfast area was small compared to the hotel size and # of guests. Otherwise, the refresh of the lobby and hallways were nicely done. The front desk staff was great too.
Stayed 1 night in Dec 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback!

8/10 Good

ermIas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Old property showing its age.
Feels like an older property. Bed was harder than I like. Water never got hot enough in the shower. It served its purpose for one night, but nothing special. Staff was friendly.
Stayed 1 night in Dec 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Quality Inn on Feb 3, 2024
Thank you for the feedback.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good. Room was clean and the staff was very friendly,
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will stay again. No issues.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
My daughter and I stayed here for four nights while she was attending a class for work. Our check in was fast and efficient. We found the hotel and our room to be very clean with good linens. It was quiet, had good lighting which most hotels don’t seem to have any more. we were on the second floor. The beds were comfortable. Breakfast was fine, coffee not the best. Very close to shopping and restaurants. I would definitely recommend this hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room, great water pressure in the shower, no issues, great value, will stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good
Not terrible
Stayed 4 nights in Oct 2023

8/10 Good

Scott

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was in good condition and was clean. It was obvious that someone without experience had done some repairs. Bed was very comfortable. Downside. The breakfast bar. Hot food was gone at 8:30 and did not get re-filled in a timely manner. We left and got breakfast on the road.
Stayed 1 night in Oct 2023

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Syed

Traveled with family
Liked: Cleanliness, staff & service
Good clean hotel reasonable price and good location plenty of parking Could use a face lift upkeep of the building
Stayed 3 nights in Oct 2023

2/10 Terrible

Fayth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Room was dirty door didn't lock tub didn't work floor wet refrigerator dirty.
Stayed 2 nights in Oct 2023

10/10 Excellent

NATALIE

Stayed 1 night in Oct 2023

8/10 Good

Ann

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Price was right! Most comfortable bed I’ve slept on in the past year! Convenient to a lot of shops and to where we needed to go. Great find!
Stayed 1 night in Oct 2023
Response from Quality Inn on Oct 8, 2023
Thank you for the great feedback!

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Front desk was friendly , had long walk to room very noisy
Stayed 1 night in Sep 2023
Response from Quality Inn on Oct 8, 2023
Thank you for the feedback!