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Reviews of Hampton Inn Kansas City-Airport

2.5 out of 5
Hampton Inn Kansas City-Airport
11212 N Newark Cir, Kansas City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 261 out of 673 reviews" "
Rating 8 - Good. 210 out of 673 reviews" "
Rating 6 - Okay. 104 out of 673 reviews" "
Rating 4 - Poor. 60 out of 673 reviews" "
Rating 2 - Terrible. 38 out of 673 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gay

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from airport. The room was very nice and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Callie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful !!!
Stayed 1 night in Apr 2024
Response from Mark on Apr 9, 2024
Dear Callie,We are glad that you had a wonderful stay. we appreciate the perfect 5 out 5 rating! We hope to see you again when your travels bring you to Kansas City!Sincerely,Assistant General Manager

8/10 Good

Andrea Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fine for our needs -- we just needed a place to stay before a very early flight the next morning that offered free shuttle service. The shuttle service is listed as 24 hours on this booking site but actually it's not--the hours are limited and you need a reservation, but it wasn't a problem as the shuttle coordinates with the earliest flights at the airport. Beds and pillows were soft and comfortable. The bathroom was large and had nice amenities. Free WiFi took way too long to access.
Stayed 1 night in Mar 2024
Response from Mark on Mar 26, 2024
Dear Andrea Jo,Thank you for your feedback regarding your stay. We are delighted that our services met your needs. On the website under "Amenities" and "Parking and Transportation" it does state that our courtesy shuttle runs from 4:00am-11:30pm, so we apologize if there was any confusion. We hope to serve you again when your travels bring you back to Kansas City.Sincerely,Assistant General Manager

8/10 Good

Sharon

Traveled with partner
Liked: Property conditions & facilities
Location to airport
Stayed 1 night in Feb 2024
Response from Mark on Feb 28, 2024
We are delighted that you enjoyed your stay. We look forward to seeing you again soon!

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness
.
Stayed 1 night in Feb 2024
Response from Mark on Feb 24, 2024
Dear Steven,Thank you for choosing our hotel for your recent stay. We regret that your experience was not excellent. We would love to have more details so that we can address the issues that impacted you in order improve our service. Your feedback is very important to us, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Assistant General Manager

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Great place to stay with airport shuttle !
Stayed 1 night in Feb 2024
Response from Mark on Feb 24, 2024
Dear Sharon,We are delighted that you enjoyed your stay with us! Thank you for the perfect 5 out of 5 rating! We look forward to serving you in the future.Sincerely,Assistant General Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
On the first floor there was some noise occasionally that would wake me up. Other than that it was a good place to stay. The staff are very helpful.
Stayed 2 nights in Feb 2024
Response from Mark on Feb 24, 2024
Thank you so much for your feedback. We look forward to seeing you again soon.

10/10 Excellent

ELAINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all of the above !
Stayed 1 night in Jan 2024
Response from Mark on Feb 1, 2024
Dear Elaine,We are delighted that you enjoyed your stay with us. We look forward to serving you again soon!Sincerely,Assistant General Manager

8/10 Good

Stewart

I requested a room with 2 beds got there Nd was pit in room with one small bed cal the desk and got moved to a room with king bed hampton is get tig with toiletries no bar soap for shower no shower cap and no hand lotion oh no extra toilet Paper come on Hilton you can do bett
Stayed 1 night in Jan 2024
Response from Mark on Jan 22, 2024
Dear Stewart,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m sorry to hear we fell short of meeting those expectations.Your feedback is very important to us, and I’ll address these issues with the appropriate departments. Rest assured that we are taking the appropriate measures to correct the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Assistant General Manager

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night with my family for an early morning flight. 7 minutes from KCI and offers a shuttle or weekly parking if needed. Beds were comfy, pillows were ok, and the whole hotel had a warm, very pleasant smell through out. The attendant on was very helpful in telling me where to park so that it was adjacent to my room so that I could remote start my car the next morning when it was very cold. The only issue we had was the heat in our room did not work but were immediately moved to another room that was still where I could remote start my vehicle. Reilly made our stay very enjoyable due to going above and beyond. 10/10 recommend!
Stayed 1 night in Jan 2024
Response from Mark on Jan 18, 2024
Dear Emily,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations.I’m delighted that you enjoyed your stay with us. I’ll share your comments with Reilly, who I’m certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to when your travels bring you back in the future.Sincerely, Assistant General Manager

10/10 Excellent

Anne

Stayed 1 night in Jan 2024
Response from Mark on Jan 17, 2024
Dear Anne,We are delighted that you enjoyed your stay with us. We look forward to when your travels bring you back in the future.

6/10 Okay

Joe

Stayed 1 night in Jan 2024
Response from Mark on Jan 17, 2024
Dear Joe,Thank you for choosing our hotel for your recent stay. We regret that your experience was not excellent. We would love to have more details so that we can address the issues that impacted you in order improve our service.

6/10 Okay

Annette

Traveled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Mark on Jan 12, 2024
We are delighted that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Sergio Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark on Jan 9, 2024
We are delighted that you enjoyed your stay with us. We look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

10/10 Excellent

Janice

Stayed 1 night in Dec 2023
Response from Mark on Jan 17, 2024
Dear Janice,We are delighted that you enjoyed your stay with us. We look forward to when your travels bring you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 23, 2023
Dear Mary,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations. We appreciate the perfect 10 out of 10 rating!I wish we knew more about your stay, and what you enjoyed the most. I’ll share your comments with our team, who I’m certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Mark on Jan 2, 2024
Dear Jesse,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations.We appreciate the perfect 5 out of 5 rating, and we look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 7, 2023
Dear Shirley,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations.I wish we knew more about your stay, and what you enjoyed the most. I’ll share your comments with our team, who I’m certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Erin on Nov 28, 2023
Thank you for taking the time to share your positive feedback! We're delighted to hear you had a fantastic experience during your stay. If you ever have specific comments or suggestions in the future, feel free to let us know. We look forward to welcoming you back!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Mark on Nov 21, 2023
Dear Scott,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations.I wish we knew more about your stay, and what you enjoyed the most. I’ll share your comments with our team, who I’m certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

10/10 Excellent

Antoinette

Traveled with group
Exceptional staff, so friendly! Facilities are clean and comfortable. Will definitely visit again!!
Stayed 1 night in Oct 2023
Response from Erin on Oct 30, 2023
Thank you so much for choosing to stay with us. We look forward to serving you again soon.

10/10 Excellent

Anita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Only negative was the hair in the bathroom on the floor, in the shower on the walls & in tub. Almost like someone took a shower then cut their hair & blow dried it! Otherwise, it was a great stay. Staff was great & the rest of the room was clean. Great shuttle service & guest snacks for those guests on the move.
Stayed 1 night in Oct 2023
Response from Erin on Oct 30, 2023
Thank you so much for your feed back. look forward to serving you again very soon.

10/10 Excellent

Cayden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Def would stay here again
Stayed 1 night in Oct 2023
Response from Erin on Oct 30, 2023
Thank you so much for choosing to stay with us. We look forward to serving you again very soon.

10/10 Excellent

Megan

Stayed 1 night in Oct 2023
Response from Mark on Nov 21, 2023
Dear Megan,Thank you for taking the time to tell us about your recent stay at the Hampton Inn Kansas City Airport. We always want our guests to have a wonderful experience when staying with us, and I’m happy to hear we’re able to meet those expectations.I wish we knew more about your stay, and what you enjoyed the most. I’ll share your comments with our team, who I’m certain will be encouraged by your remarks.Thank you again for sharing your experience, and we look forward to when your travels bring you back in the future.Sincerely,Assistant General Manager

10/10 Excellent

Diane

Stayed 1 night in Oct 2023
Response from Erin H on Nov 14, 2023
We appreciate your 5-star rating! Thank you for choosing our hotel. If there's anything specific that stood out for you or if you have any suggestions, we'd love to hear more about your experience. Safe travels!

10/10 Excellent

Vicki

Stayed 1 night in Oct 2023
Response from Erin H on Nov 14, 2023
Thank you for taking the time to share your positive feedback! We're delighted to hear you had a fantastic experience during your stay. If you ever have specific comments or suggestions in the future, feel free to let us know. We look forward to welcoming you back!

4/10 Poor

Tavarious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 14, 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. We value your input and would appreciate more details to better address your concerns. Please feel free to reach out to our customer service team so we can work to make things right.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Thank you for your review! We're pleased to hear that you had a nice experience during your stay, scoring it 8 out of 10. Your feedback is appreciated, and we'll continue to strive for excellence. If you have any specific suggestions or comments, please feel free to share, as they can help us improve even further.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
We appreciate your 5-star rating! Thank you for choosing our hotel, and we're delighted to hear you had a great experience. If you have any specific feedback or suggestions in the future, please don't hesitate to share. We look forward to hosting you again.

8/10 Good

JUAN M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Thank you for your review! We're pleased to hear that you had a nice experience during your stay, scoring it 8 out of 10. Your feedback is appreciated, and we'll continue to strive for excellence. If you have any specific suggestions or comments, please feel free to share, as they can help us improve even further.

6/10 Okay

Roger

Liked: Cleanliness, amenities
We attempted to check-in and received a key to our room. We went directly to the room and unlocked the door and found a family with 2 kids in there. We checked our key assignment and was told by the father we were in the wrong room.we went back to the front desk and reported the problem .We were instructed that no one was in that room and we could get a different room. We immediately took the offer but could hear the desk tell the occupants of our original room they would have to move. The father informed the clerk that they had been in the room the night before and were assigned to that room for three nights. What a mess.
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
I'm truly sorry to hear about the inconvenience you experienced during your stay. We apologize for the room mix-up, and we're taking steps to ensure this doesn't happen in the future. Your feedback is valuable, and we hope you'll consider giving us another chance to provide you with a seamless and enjoyable stay in the future. Please reach out to our team if you need further assistance.

10/10 Excellent

JUDITH, Augusta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
We appreciate your 5-star rating! Thank you for choosing our hotel, and we're delighted to hear you had a great experience with our staff. We look forward to hosting you again.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle on time
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
We appreciate your 5-star rating! Thank you for choosing our hotel, and we're delighted to hear you had a great experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff clean rooms and close to everything
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you found our property clean and conveniently located. We appreciate your kind words and hope to welcome you back on your next visit. Your satisfaction is our priority.

4/10 Poor

deborah

Disliked: Cleanliness
Tile floors needed mopping, bathroom. No tv in gym bored during workout. Staff not helpful 3 to 11 pm shift. No fresh baked cookies like at other H I locations. Wont be back. You can send my receipt to thus e mail.
Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're sorry to hear that you were disappointed with your experience. We value your input, and we'll use your comments to make necessary improvements. Now that our renovations are complete, we hope you'll consider giving us another chance in the future to provide you with a better stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Kay

Stayed 2 nights in Aug 2023
Response from Erin H on Oct 17, 2023
We appreciate your 5-star rating! Thank you for choosing our hotel, and we're delighted to hear you had a great experience. If you have any specific feedback or suggestions in the future, please don't hesitate to share. We look forward to hosting you again.

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free Airport shuttle is why my family chose this hotel. Clean and modern.
Stayed 1 night in Aug 2023

4/10 Poor

Janet

Disliked: Amenities, property conditions & facilities
Not up to Hampton standards. Felt like a cheap ratty hotel.
Stayed 1 night in Aug 2023

4/10 Poor

andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Aug 2023

10/10 Excellent

John, Mount Kisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was particularly good. It is also the only hotel I have ever stayed where staff left pre-made breakfast bags for anyone who departed the hotel after breakfast had ended. Extremely thoughtful. Some other reviews I've seen mentioned the ongoing renovations - I didn't find this an issue at all (and was told they are nearly finished).
Stayed 1 night in Aug 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Property conditions & facilities
Renovating
The hotel eas renovating but the parking was terrible and our room has a bright light shining in all night, with no way to close the blind
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Property was new and still under construction. Rooms were so small barely enough room to move around
Stayed 1 night in Jul 2023

10/10 Excellent

James, Fort Smith

Stayed 1 night in Jul 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service
Na
Stayed 1 night in Jul 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jamison

Stayed 1 night in Jul 2023

10/10 Excellent

Marilyn, Pride

Liked: Cleanliness, staff & service
HOTEL UNDER RENNOVATIONS SO WAS OBVIOUSLY BEING WORKED ON. STAFF WAS EXCELLENT!