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Reviews of Kronborg Inn

2.5 out of 5
Kronborg Inn
1440 Mission Dr, Solvang, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 1006 reviews" "
Rating 8 - Good. 279 out of 1006 reviews" "
Rating 6 - Okay. 112 out of 1006 reviews" "
Rating 4 - Poor. 63 out of 1006 reviews" "
Rating 2 - Terrible. 55 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cornelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, tho it would be nice to have a microwave. The website said breakfast was included, but when I got there was told that they hadn’t resumed offering breakfast. Does that mean since the pandemic, which has been over for well over a year by now?
Stayed 3 nights in Apr 2024
Response from FRONT DESK on Apr 19, 2024
so sorry for the misinformation i will look in to it because we don't at the moment soon.

6/10 Okay

Geoff

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was very disappointed. It is at that far end of town, not within walking distance of anything but a local market. The TV is as old a flat screen as you can have and it is slow to do anything. The coffee maker was broken. A light sconce that should be outside instead of in was so loose it flipped upside down when touched (a fire hazard). It stated on the contract that thy serve some kind of breakfast and was told at check-in where it was supposed to be. When we went there, we were told by another employee that they don't serve breakfast and we should go find a restaurant. There are sliding doors to the pool area, so you have to have the curtains drawn at all times.Three stars is being generous.
Stayed 1 night in Apr 2024
Response from FRONT DESK :) on Apr 19, 2024
Sorry your stay was unsatisfactory,

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, everything is closed by
Stayed 3 nights in Mar 2024
Response from FRONT DESK on Apr 15, 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Alma Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from FRONT DESK :) on Apr 14, 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

8/10 Good

Arne

Liked: Cleanliness, staff & service
The rooms were very quiet. Close to everything…walkable. Staff was wonderful.
Stayed 2 nights in Mar 2024
Response from FRONT DESK :) on Apr 14, 2024
Thank you for your feedback. We're glad you enjoyed your stay with us.

10/10 Excellent

Jose R

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything
Stayed 1 night in Apr 2024
Response from FRONT DESK :) on Apr 14, 2024
Thank you for your feedback. We're glad you enjoyed your stay.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, bakeries, and shopping. Very nice location.
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 14, 2024
Thank You for staying with us we appreciate your feedback.

8/10 Good

Mario

Traveled with family and small children
Very peaceful no problems.
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 14, 2024
Thank You for staying with us we appreciate your feedback.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff. Room was clean.
Stayed 1 night in Mar 2024
Response from MAYRA FRONT DESK on Apr 12, 2024
Thank You for staying with us we appreciate your feedback

10/10 Excellent

Challyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MAYRA FRONT DESK on Apr 10, 2024
thank you for staying with us we appreciate your feedback.

4/10 Poor

Ariel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 10, 2024
sorry your stay was unsatisfactory.

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was parking available close to the stairway to the room.
Stayed 2 nights in Apr 2024
Response from FRONT DESK on Apr 8, 2024
Thank you for staying with us we appreciate your feedback. We hope that you stay with us on your next visit to Solvang

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
Response from front desk on Apr 9, 2024
Thank you for staying with us, we very much appreciate your feedback.

8/10 Good

John

Traveled with family
Room clean and bed is comfortable
Stayed 1 night in Apr 2024
Response from front desk on Apr 9, 2024
Thank you for to stay with us we very much appreciate your feedback.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from FRONT DESK on Apr 8, 2024
Thank you for staying with us we appreciate your feedback. We hope that you stay with us on your next visit to Solvang

10/10 Excellent

Lena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price for a nice clean room, walkable distance to downtown, nice tub with jets
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 7, 2024
Thank you for staying with us we appreciate your feedback. We hope that you stay with us on your next visit to Solvang.

8/10 Good

eleuteria

Traveled with partner
Liked: Cleanliness, staff & service
Its was raining the stairs is slippery is un safe plus you can hear people talking outside
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 6, 2024
SORRY THE STAIRS WHERE NOT TO YOUR SAFTY STANDERS, THEY DO HAVE SLIP GRIP ON EVERY STEP ALONG WITH CAUTION SIGNS. THE SAFTY OF OUR GUEST IS OUR NUMBER ONE PRIORITY. THANK YOU FOR YOUR FEEDBACK.

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service
Great stay! Good location, comfortable beds and decent rooms. The pool deck area was small and lacked good lounge chairs, but it was more than fine for the kids. The front desk was very nice and helpful, and we decided to stay another night! The only glaring issue was how horrible the lobby looked. It was a surprising contrast to the Inn's pretty and charming exterior. The lobby is desperate for a remodel!
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 6, 2024
THANK YOU FOR STAYING WITH US WE APPRECIATE YOUR FEEDBACK; THE LOBBY DOSE NEED SOME WORK CURRENTLY WORKING ON IT LITTLE BY LITTLE. THE LOBBY HAS COME ALONG WAY, COMPARED HOW IT LOOKED BEFORE THE NEW OWNER TOOK OVER IT LOOKS MUCH BETTER.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Chairs were stained, should be replaced. Bed was very comfy. Shower head needs adjustment
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 6, 2024
THANK YOU FOR STAYING WITH US WE APPRECIATE YOUR FEEDBACK WE WILL LOOK INTO THE SHOWER HEAD AND THE STAINED FURNITURE.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on Apr 4, 2024
I am so sorry you felt your stay was terrible

10/10 Excellent

Iliana, Ojai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but super clean, room is spacious and beds very comfortable! Would stay again!
Stayed 2 nights in Mar 2024
Response from MAYRA FRONT DESK on Apr 3, 2024
Thank you for staying with us we appreciate your feedback. we look forward to your next visit.

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place because I was going to celebrate my 2 year wedding anniversary with my husband. I originally booked a room with a King bed. Since it rained so much the weekend we were staying I decided to call and find out how much more it would be to upgrade to the Jr. Suite with Jacuzzi in the bathroom since we may being staying in more then we planned. When I called I was quoted $290 for the upgrade. I told the receptionist I would have to speak to my husband first before agreeing. Well I decided not to mention it and once we arrived I was told that we were upgraded to the Jr. Suite for free! Wow! what a surprise. The room was very clean and spacious and the Jacuzzi was amazing. We had an amazing weekend. The staff are super thoughtful. They even had a black board with all the festivities of the week to inform guest of what is happening in the area. I would defiantly stay there again.
Stayed 2 nights in Mar 2024
Response from MAYRA FRONT DESK on Apr 3, 2024
Thank you for staying with us we appreciate your feedback. hello, this Mayra we spoke on the phone I'm glad you enjoyed the room, happy anniversary. to you and your husband

6/10 Okay

Pei, Azusa

Traveled with family and small children
Liked: Cleanliness, staff & service
This property was at the end of the main strip of solvang. Our night stand drawer wouldn’t shut completely and kept opening. The frig cabinet wouldn’t shut either. The restroom had an odd smell.
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 3, 2024
so sorry your stay was unsatisfactory..

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FRONT DESK on Apr 2, 2024
Thank You for staying with us, we appreciate your feedback.

6/10 Okay

Adan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from FRONT DESK on Apr 2, 2024
sorry your stay was not satisfactory

6/10 Okay

Karen

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FRONT DESK on Mar 31, 2024
We are sorry your stay was unsatisfactory.

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 31, 2024
Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Chrisy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint place in the beautiful conserved town. Friendly host.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 30, 2024
Thank you! we appreciate your feedback. Hope to see you again at the Kronborg Inn.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to everything perfect location, friendly staff. Clean room I enjoyed my stay we parked at the hotel and walked to the tourist area we had a great stay definitely recommend it
Stayed 2 nights in Mar 2024
Response from FRONT DESK on Mar 29, 2024
thank you for staying with us we appreciate your feedback

10/10 Excellent

leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was very clean.
Stayed 1 night in Mar 2024
Response from MAYRA FRONT DESK on Mar 27, 2024
Thank You for staying with us we appreciate your feedback. hope you come back to visit us again..

8/10 Good

Mary ann

Stayed 1 night in Mar 2024
Response from MAYRA FRONT DESK on Apr 16, 2024
thank you for staying with us we appreciate your feedback.

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Sarah on Mar 26, 2024
thank you for your feed back we appreciate it.

4/10 Poor

Stephanie, Solvang

Disliked: Staff & service, amenities, property conditions & facilities
They wouldn’t allow anyone (I was the only one waiting) to check in before regular check in time even though they clearly had tons of clean rooms ready. I asked for late checkout on Monday morning and was given 45min extra even though the hotel was basically completely empty. They weren’t even attempting to be accommodating. It felt like they actually didn’t want customers there unless they absolutely had to be. The jacuzzi was full of tree bits and old ice cream bowls were sitting on a chair. Looked like it had been there for days. The room was mostly clean so that was the only thing that was ok. Coffee additions were both open and partially used. I definitely wouldn’t stay here again…but mostly because of the customer service. I can overlook the small things if staff is nice and I feel welcomed.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 26, 2024
sorry your stay was unsatisfactory; I do apologize that we were not able to check you in early due to a sold-out night before (Saturday night). that can be hard to accommodate anyone for an early check in. the actual check in time is after 3pm. we on thousand percent do the best to accommodate our guest and 9 out of 10 we are very successful. rushing our housekeeping all it does is a possible mistake like you said was left on the chair. if that was so you should have called front desk or walked down and said something to front desk about. we would have been more than happy to fix the issue right away. housekeeping would have to re-due the room or simply moved you to a different one that was available in that time. I see no complaints in your folio for record keeping. If you happen to look at our reviews 95% include how clean our rooms are, and our housekeepers do an amazing job cleaning them after our guest. find it hard to believe that all those things were found wrong like this our head housekeeper would have noticed it right away. but no, complaints to the front desk. We allow late check outs until 11:45am no later than that. keep in mind there is also other incoming ARRIVALS WHO WOULD ALSO LIKE TO CHECK IN EARLY LIKE YOUR SELF. JUST LIKE ANYOTHER HOTEL IN THE AREA THEY WILL NOT ALLOW LATE CHECK OUT AFTER 12PM or just not allow a late check out at all.

8/10 Good

Nene

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from FRONT DESK :) on Mar 26, 2024
Thank you for your feedback. We're glad you enjoyed your stay with us.

10/10 Excellent

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Overall good place to stay .
Stayed 1 night in Mar 2024
Response from FRONT DESK :) on Mar 26, 2024
Thank you for your feedback. We're glad you enjoyed your stay with us.

8/10 Good

Juan, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Sarah on Mar 19, 2024
Thank you, we hope you enjoyed Solvang

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Fair price for the property.
Stayed 1 night in Mar 2024
Response from FRONT DESK :) on Mar 17, 2024
Thank you for your feedback, we're glad you enjoyed your stay with us.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness
Clean, fast check in and good location
Stayed 1 night in Mar 2024
Response from FRONT DESK :) on Mar 17, 2024
Thank you for the feedback, we're glad you enjoyed your stay with us.

2/10 Terrible

Rafael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t end up staying the nite because we didn’t feel safe and there was thugs in the parking lot scoping out cars with no security Guards watching after the cars. It was a really bad idea booking this Hotel
Stayed 1 night in Mar 2024
Response from Sarah on Mar 19, 2024
I am sorry you felt unsafe, we have never had cars broken into nor any issues. I certainly hope you let front desk know that some of our guests didn't meet your standards

6/10 Okay

ubaldo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the front rooms are very noisy. Beds need to be upgraded make too much noice with any moovement it almost felt like it was going to brake. Staff was profecianal and room was clean.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 22, 2024
very sorry for the noise coming from the main road. We do appreciate your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Please update Expedia to reflect that the hotel is not offering a Continental breakfast at this time. Otherwise the hotel was clean and the beds comfortable. We would stay there again and recommend it.
Stayed 2 nights in Mar 2024
Response from FRONT DESK on Mar 15, 2024
We apologize for the inconvenience, but we haven't been serving continental breakfast for the past 2, 3 years. I personally checked Expedia and I couldn't find were it said we offer breakfast, but we did communicate to Expedia we don't offer any type of breakfast unfortunately there is not much we could do because is a third-party website and we don't have access to it. but we are looking forward to your next stay with us. Thak you for staying with us we appreciate your feedback.

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very cute in a good location in Solvang, rooms were very clean, staff was very friendly. My only complaint is that the pillows were rock-hard (I even prefer a firmer pillow) and I did not sleep very well because of it. If the hotel could purchase new pillows then the stay would be 5/5.
Stayed 1 night in Mar 2024
Response from FRONT DESK :) on Mar 7, 2024
We're so glad you enjoyed your stay with us. We will take note of the pillow situation. Thank you so much for the feedback, we hope you visit us again in the near future.

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and good location
Stayed 1 night in Mar 2024
Response from MAYRA FRONT DESK on Mar 3, 2024
thank you for staying with us we hope that you enjoyed your stay with us at the Kronborg inn.

10/10 Excellent

Tiffany, Capitola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
love our room!! the bathtub jets are great, and the hot tub is hot! clean, safe and would stay again! thanks Kronberg!
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 29, 2024
We're glad you enjoyed your stay with us, and would love to see you come back sometime in the future. Thank you so much for your positive feedback.

8/10 Good

Heidi

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
There is NO breakfast included!! There is a sign that says there isn’t and that they apologize for any outside sites that state there is. Professionalism lacks a bit at the front desk. 2 people at the front desk. One didn’t acknowledge us ( she was busy on her phone) and the other with her logo sweatshirt and jeans was very nice, once she walked in to go behind the check in desk. We thought she was a hotel guest. The rooms were very nice and clean. No bed bugs! We had a very nice stay.
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 27, 2024
Unfortunately, other 3rd parties booking sites will have Kronborg Inn listed with breakfast included. Guest do come in thinking breakfast is included; the sign is apricated by many guests as they get a change to read it while we check them in. Front desk staff are very friendly and professional. I do apologize if I didn't acknowledge, for personal reasons I was on my cell phone and off the clock gathering my bag to head out. We have a no cell phone policy for all employees working and on the clock. Again, my apologies. We thank you for staying at the Kronborg Inn and your feedback.

8/10 Good

kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 28, 2024
thank you for staying with us we appreciate your feedback

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 27, 2024
Thank you for staying with us we appreciate your feedback

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was super cute. The room had a great balcony and it was clean. The shower was clean and bed was comfortable. Very close to the shops and restaurants. Parking was easy.
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 26, 2024
Happy to hear you enjoyed your stay here at the Kronborg Inn in Solvang. Thank you for your feedback hope to see you back at the Kronborg Inn.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 26, 2024
Thank You for staying with us we appreciate your feedback.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this town
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 23, 2024
Thank You for staying with us we appreciate your feedback.